Technical Support Specialist jobs in Israel

Make Your Mark Cymulate’s Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously. With world-class clients we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we’re always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner, G2 and Glassdoor, our clients and employees have let us know what they love about us. Cymulate's Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.With world-class clients we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we're always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner, G2 and Glassdoor, our clients and employees have let us know what they love about us. What Does The Team Do? The Cymulate R&D team are the crucial behind-the-scenes wonders who bring our powerful products to life before releasing them into the world. They are constantly asking how things can be improved, solved, or made easier for our customers. There's no challenge they'll back down from, and we'd never want them to! What You Will Do? • Serve as the final escalation point for complex and critical production issues • Take a proactive role in identifying recurring issues, weak points, and improvement opportunities • Push for high-quality, long-term solutions, not just short-term fixes • Work side-by-side with R&D engineers on debugging, root cause analysis, and permanent fixes • Investigate issues across backend services, databases, agents, and customer environments • Perform deep analysis of application, system, and agent logs • Troubleshoot customer-side agents running as services • Analyze and resolve performance, scalability, and stability issues • Investigate networking and connectivity issues, including proxies and firewalls • Provide technical guidance and mentoring to Tier 2 support engineers • Document root causes, technical findings, and recommended solutions What Will You Have? • Strong background as a highly technical support engineer, backend engineer, or production engineer • Proven experience troubleshooting complex, distributed systems • Strong experience working with logs and observability tools • Solid understanding of networking fundamentals (TCP/IP, DNS, proxies, firewalls) • Experience debugging proxy-related issues • Experience working with Windows, Linux, and macOS • Experience with agents or services running on customer machines • Highly proactive mindset — takes ownership, anticipates issues, and drives them to resolution • A natural pusher for excellence, quality, and engineering best practices • Strong debugging, analytical, and problem-solving skills • Ability to independently own issues from investigation to resolution Advantages • Background or strong interest in Cybersecurity • Experience with endpoint agents, sensors, or security products • Experience with cloud-native systems (AWS / Azure / GCP) • Familiarity with microservices and distributed architectures • Experience working closely with R&D teams

Description About Tenzai Tenzai is building autonomous AI hackers that think like the world's best offensive security experts, act like them, and then help fix what they find before the real ones do. If this mission speaks to you, come defend the world's software: autonomously, continuously, and in-depth. About the role We’re looking for a Technical Support Engineer to support customers through technical POCs, onboarding, and ongoing use of our autonomous security platform. Based in Israel and working closely with R&D and DevOps, you’ll provide real-time support to North American customers. This is a hands-on role for a cybersecurity technical expert comfortable troubleshooting and resolving issues directly with customer teams. Responsibilites • Serve as the primary technical point of contact during customer POCs — supporting deployment, configuration, and troubleshooting so prospects see value fast. • Own technical onboarding for new clients, guiding them through setup, integrations, and initial configuration of the platform. • Provide ongoing technical support to live customers, diagnosing and resolving issues across the product and its integrations. • Run live technical calls with customers over Zoom, Meet, or Teams, and support them asynchronously via email, Slack, and our ticketing system. • Triage, reproduce, and document bugs and feature requests, and escalate to R&D and DevOps with the technical context they need to act quickly. • Work closely with Israel-based R&D and DevOps teams as the connective layer between customer environments and the engineering roadmap. • Build and maintain internal and customer-facing documentation, runbooks, and troubleshooting guides. • Track support activity and flag trends or recurring issues that point to product or process improvements. • Contribute to the development of our global support framework and team, while establishing operational procedures and evaluating technical tooling. Requirements • 3-5 years of experience in technical support, customer support engineering, or a similar customer-facing role supporting cybersecurity products (e.g., AppSec, EDR, SIEM, vulnerability management, or pentest tooling). • Hands-on technical depth: comfortable with networking fundamentals, Linux, cloud environments (AWS/GCP/Azure), reading logs, and working with APIs and integrations; scripting ability (Python or Bash) is a strong plus. • Solid grounding in application security concepts and vulnerability triage — able to understand a finding well enough to explain it, not just route it. • Pen test background — is a strong plus. • Strong written and verbal English communication skills; confident running live technical calls with customer engineering and security teams. • Based in Israel and available to work shifted hours (afternoon into evening, Israel time) to provide real-time overlap with North American customers. • Comfortable working in a fast-paced startup environment with a high degree of ownership and ambiguity. Why Tenzai • Working on problems that matter - Software is now written and deployed faster than it can be secured. Attackers are beginning to use AI to find vulnerabilities at scale. Tenzai exists to close that gap. It's a mission that requires elite hackers, and also sharp storytellers, wicked-smart operators, and experienced market builders. • Building a category in the making - Tenzai is defining a new category in cybersecurity. That means every team — from research and engineering to product, brand, and go-to-market — has a chance to shape how the industry understands and adopts autonomous security. If you thrive building something from zero and helping a new idea take hold in the world, keep reading. • Talent density - We believe small teams of exceptional people outperform large organizations. Tenzai was founded by veteran security experts and repeat entrepreneurs. We hire deliberately and value curiosity, initiative, and craftsmanship, whatever your discipline. • Creating real impact, quickly - Whether you're building systems, shaping product experiences, telling the story, or helping customers succeed, your work will immediately influence how organizations secure their software. We move quickly, keep teams lean, and give humans ownership. • Ambition with humility - We're tackling hard problems with a team that values deep expertise and thoughtful collaboration. Everyone here is learning, experimenting, and pushing the boundaries of what's possible. Plus, we love eating lunch together.

ClickHouse welcomed Langfuse, the leading open-source platform for tracing, evaluation, and observability, to strengthen its position in the AI infrastructure and LLM observability ecosystem. With ClickHouse and Langufuse scaling to power enterprise AI workloads, we're growing our support team to provide a world-class experience for our expanding customer base, with unified expertise across database infrastructure and AI observability. We are seeking a Technical Customer Support Engineer to join our global Support Engineering team in a hybrid role spanning both ClickHouse and Langfuse ecosystems. In this position, you will support customers across EMEA and globally in the Americas and APJ when support is needed or coverage overlaps. You’ll be handling technical issues and solutions, ranging from core ClickHouse database requests to helping thousands of AI product teams succeed with tracing & evals in Langfuse. You will own a wide array of responsibilities, including front-line troubleshooting, community support, pre- and post-sales technical activities, and partnering on deeply technical POCs, and suggesting improvements to how we do things in Support at ClickHouse. What You'll Be Doing • Supporting and guiding our ClickHouse & Langfuse users, customers, and prospects via cases, chat, Slack, community, and phone calls, delivering high-touch guidance within required Service Level Agreements (SLAs) as part of a global on-call coverage rotation. • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training. • Work closely with our global Support Services, Engineering, Go-to-Market, and Product Management teams to help define the functionality required by users and customers. • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers. • Escalate bugs to product engineering and close the loop with the customer once shipped. • Go through deep technical integration/implementation questions together with our customers and directly within their codebases. • Build strong, trusted relationships with colleagues, customers, and partners across the developer ecosystem What You Bring For ClickHouse & Core Infrastructure: • Databases & OLAP Systems: Hands-on experience with databases, OLAP, or distributed systems (ClickHouse, SQL engines, or cloud-native SaaS infrastructure). • Systems Fundamentals: Strong software engineering fundamentals (CS, Data Science degree, or comparable hands-on project experience) with comfort reading code, working with data pipelines (e.g., Kafka, Spark), or debugging cloud infrastructure (AWS/GCP/Azure). • Distributed & Operational Rigor: Comfort working in a global, remote-first team aligned to SLA coverage, on-call needs, and async communication. For Langfuse & AI Observability: • LLM Tooling & Application Dev: Genuine curiosity for LLM application development with hands-on experience building, debugging, or evaluating LLM-powered products using frameworks like Python, TypeScript, LangChain, LlamaIndex, or Vercel AI SDK. • Tracing, Evals & Developer Tooling: Familiarity with LLM observability/eval tooling, prompt workflows, model provider APIs (OpenAI, Anthropic), or OpenTelemetry-style tracing to unblock AI-product teams. • Technical Support & Communication: Strong written communication across registers. You have concise Slack troubleshooting, clear long-form docs/guides, and a customer-first mindset to unblock engineers. Bonus Points • Experience with OSS and open-source technologies, as a user, community member, or contributor • Experience with ClickHouse • Experience with Langfuse specifically, or with LLM observability/eval tooling more broadly. • Experience with AWS, GCP, or Azure. • Experience with data pipeline technologies such as Kafka, Kinesis, Spark, or RabbitMQ. Perks • Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. • Healthcare - Employer contributions towards your healthcare. • Equity in the company - Every new team member who joins our company receives stock options. • Time off - Flexible time off in the US, generous entitlement in other countries. • A USD$500 Home office setup if you’re a remote employee. • Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. Culture - We All Shape It As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse. Equal Opportunity & Privacy ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here for our Privacy Statement.

Description Remedio is transforming how organizations reduce cyber risk. While most security tools focus on finding problems, Remedio focuses on fixing them. Our Autonomous Remediation Platform helps enterprises continuously and safely reduce exposure by remediating vulnerabilities and misconfigurations, closing patching gaps, hardening systems, enforcing compliance, governing applications, and controlling AI risk. By combining deep dependency awareness, pre-execution validation, automated remediation, and instant rollback, Remedio enables organizations to eliminate risk across endpoints, servers, applications, and AI systems-without disrupting business operations. Founded in 2019, Remedio spent its first years as a bootstrapped, profitable company, building a strong enterprise customer base before raising a $65M Series A led by Bessemer Venture Partners. Today, more than 300 enterprise organizations trust Remedio to protect over 3 million devices worldwide, including Amazon, Colgate-Palmolive, Kraft Heinz, Coca Cola Hellenic Bottling Company, and many more. As we continue expanding our platform and growing our global business, we’re looking for exceptional people who want to take ownership, solve meaningful challenges, and help shape the next chapter of Remedio’s journey. Remedio is looking for a Customer Support Engineer to join our team in Israel. About the Role: In this hands-on role, you will work directly with enterprise customers, support the deployment and integration of Remedio’s cybersecurity platform, and provide ongoing technical support throughout the customer lifecycle. You will investigate complex technical issues across enterprise IT environments, perform in-depth troubleshooting and Root Cause Analysis, and work closely with Remedio’s R&D and Product teams to drive issues to resolution. We are looking for someone with strong technical knowledge, excellent problem-solving skills, and the ability to take full ownership of customer issues while providing a high level of service. Responsibilities • Support the deployment, configuration, and integration of Remedio’s platform within enterprise customer environments. • Provide ongoing technical support to customer IT and security teams. • Troubleshoot complex technical issues and perform Root Cause Analysis. • Investigate issues using system logs, networking information, and diagnostic tools. • Take end-to-end ownership of customer issues, from initial investigation through resolution. • Work closely with R&D and Product teams to investigate product-related issues and communicate customer needs. • Guide customers on product configuration, usage, and technical best practices. • Support customer onboarding and provide technical training when required. • Maintain clear and professional communication with customers throughout the support process. • Support customers remotely and onsite when needed. Requirements • At least 3 years of experience in a technical customer-facing role, such as Customer Support Engineer, Technical Support Engineer, System Integrator, Implementation Engineer, or Professional Services Engineer. • Active Israeli civilian security clearance at level 3/2/1 - Mandatory • Experience supporting, implementing, or integrating cybersecurity solutions. • Strong knowledge of Windows and Microsoft enterprise environments. • Good knowledge of Active Directory, Microsoft Domain environments, Group Policy, DNS, permissions, and authentication concepts. • Strong understanding of enterprise IT infrastructure and networking. • Proven ability to troubleshoot complex technical issues independently and identify their root cause. • Strong analytical thinking and technical problem-solving skills. • Excellent communication and interpersonal skills, with a strong customer-service approach. • High level of ownership, responsibility, and attention to detail. • Strong self-learning abilities and technical curiosity. • Excellent written and spoken English. Significant Advantage • Experience working in the cybersecurity industry, with a strong preference for candidates from endpoint security companies or products. • Experience with endpoint agents, endpoint management, EDR, device posture, identity security, or other agent-based cybersecurity products. • Experience working with large enterprise, government, defense, or security-sensitive customers. • Working knowledge of Linux, macOS, or cloud environments.

Description We are a young, dynamic hi-tech company seeking a passionate, resilient, and proactive Technical Support Engineer to join our growing team. In this role, you will become an expert in the inner workings of our platform and take responsibility for Tier-1 support, cross-team investigations, and customer success enablement. You will work closely with Product, Engineering, and Business teams to ensure a smooth client experience, providing guidance, issue resolution, proactive support, and intiatiives to improve the team's performance This is a demanding and fast-paced role ideal for someone who thrives under pressure, has deep empathy for users, and is excited about solving problems and helping others succeed. Responsibilities • Serve as the first point of contact for Tier-1 technical support, handling and triaging issues through Zendesk and collaborating as needed across departments. • Investigate root causes, debug issues, and coordinate escalations with engineering and product teams. • Guide customers through platform features, API integrations, and SFTP connections. • Help define and improve internal workflows by creating documentation, process diagrams, and training materials. • Reproduce and debug customer-reported problems, escalating appropriately and following up for timely resolution. • Conduct deep investigations into technical issues and ensure accurate handoff to relevant teams. • Provide product education and support to clients, helping them understand platform functionality. • Being on call for urgent issues as part of a regular rotation. Requirements Minimum Requirements • 2+ years experience in a customer-facing technical support or technical account management role • Fluent English, excellent written and verbal communication skills. • Demonstrated ability to work independently in high-pressure and high-volume environments. • Technical troubleshooting skills with experience in • Zendesk • SFTP • API integration • Basic Python • Strong problem-solving skills and ability to identify and explain technical issues clearly to both technical and non-technical audiences. • Hardworking, deeply dedicated, and proactive mindset with a bias for action. Nice to Have (Advantages) • Experience with Ruby, AWS Athena (SQL), or Airflow. • Prior exposure to customized, high-touch platforms in a SaaS or startup setting. • Familiarity with product operations or process design. • Comfort leading initiatives for team training, process change, and documentation creation.

Description We are a young, dynamic hi-tech company looking for a hands-on, highly dedicated Technical Support Engineer who is ready to take the next step toward team leadership. This is a hybrid role that combines Tier-1 technical support responsibilities with ownership of support team processes and training. You will not only become a go-to expert on our platform but will also help shape how support is delivered by leading initiatives, improving workflows, and mentoring new team members. It’s a fast-paced, high-touch environment—ideal for someone hungry to grow, passionate about customer success, and eager to help scale a world-class support function from within. Responsibilities • Serve as the first point of contact for Tier-1 technical support, handling and triaging issues through Zendesk and collaborating as needed across departments. • Investigate root causes, debug issues, and coordinate escalations with engineering and product teams. • Guide customers through platform features, API integrations, and SFTP connections. • Drive and document support workflows, training plans, and internal processes to ensure team effectiveness. • Proactively mentor and support junior team members, taking initiative to train and upskill where needed. • Reproduce and debug customer-reported problems, escalating appropriately and following up for timely resolution. • Conduct deep investigations into technical issues and ensure accurate handoff to relevant teams. • Provide product education and support to clients, helping them understand platform functionality. • Flexible to work Fridays if needed, with occasional evening and holiday shifts. • Being on call for urgent issues as part of a regular rotation. Requirements Minimum Requirements • 3+ years experience in a customer-facing technical support or technical account management role • Fluent English, excellent written and verbal communication skills. • Demonstrated ability to work independently in high-pressure and high-volume environments. • Technical troubleshooting skills with experience in • Zendesk • SFTP • API integration • Basic Python • Strong problem-solving skills and ability to identify and explain technical issues clearly to both technical and non-technical audiences. • Highly proactive, responsible, and able to take ownership without waiting for direction. • Hardworking, deeply dedicated, and proactive mindset with a bias for action. Nice to Have (Advantages) • Experience with Ruby, AWS Athena (SQL), or Airflow. • Prior exposure to customized, high-touch platforms in a SaaS or startup setting. • Familiarity with product operations or process design. • Comfort leading initiatives for team training, process change, and documentation creation.

Description Exodigo is the leading underground mapping solution for non-intrusive discovery. Our platforms combine multi-sensor fusion, 3D imaging, and AI technologies to create complete, accurate underground maps that enable confident decision-making for customers across the built world. We transform the project lifecycle for our customers, who include key community stakeholders in the utilities, transportation and government sectors. We are experiencing sky-rocketing growth and closed a historically large $96M Series B round in July of 2025. Job description About the role Exodigo maps the underground with AI-driven sensing, and our field teams across the United States rely on that technology every day. We are building a follow-the-sun support team so that a US technician always has an expert to turn to, and we are looking for two students in Israel to take the night shifts for the US West Coast. As a Tier 1 Support Specialist you are the first point of contact for our field crews during your shift. You will diagnose and resolve issues with sensors, data synchronization, user access and field applications, and escalate complex cases to our engineering teams with clear, complete information. You start each shift with a structured handover from our US support engineer and close it with a handover to our Israel support engineer, so the crews experience one continuous team. What you will do • Own the support channel for US field crews during your shift and respond to every new request within • Run first-line diagnostics: sensor and device checks, data-sync and upload issues, credential and login blocks, field-app problems • Resolve recurring issues using runbooks and past resolutions; escalate genuine defects to Tier 2/3 with logs, device IDs and steps already tried • Keep every case updated so colleagues in the US and Israel always see its current status • Complete a structured handover at the end of each shift so the next engineer starts with a clear picture • Improve our runbooks and knowledge base by documenting new fixes, so recurring issues are resolved faster over time • Work as a pair with the second student, covering for each other when needed, and take part in weekly team syncs. Requirements Requirements • Second- or third-year student in Computer Science, Software or Electrical Engineering, Information Systems or similar, with at least two years left in your degre • Fluent written and spoken English; you will support American field technicians in real time • Comfortable with the basics of networking, operating systems, log files and web or mobile apps; curious about hardware and sensors • Calm, structured and clear under time pressure, and able to say "I don't know yet, here is what I am doing" • Able to commit to a fixed schedule of three night shifts a week, including one weekend night. • Available for the full three-week onboarding, part of it during Israel daytime. Nice to have • Prior help desk, support or IT experience, including military technical roles • Familiarity with Slack, PagerDuty, Jira or a ticketing tool, and with Python or shell scripting • Interest in geospatial, sensors or field robotics.

Description Founded in Tel Aviv in 2016, UVeye is a computer vision and data company that creates automatic vehicle inspection systems to encourage road safety and increase transparency across the automotive industry. With key partnerships including General Motors, Volvo, and CarMax among others, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 250 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are looking for an IT Support Specialist for our IT team in the Tel Aviv office. A day in the life and how you’ll make an impact: • Own day-to-day IT support - hardware, software, connectivity, and AV issues with a focus on fast, thorough resolution and clear communication with end users • Manage device provisioning and onboarding: JumpCloud enrollment, Okta user setup, and laptop configuration across Mac, Windows, and Linux, ensuring every new hire is fully operational from day one • Support and maintain conference room AV systems - PTZ cameras, mixers, microphones, displays, and speaker setups and create user guides so employees can run their own meetings confidently • Maintain and document server room infrastructure: cable mapping, backup appliance inventory, DGX GPU server maintenance, and network hardware (access points, switches, firewalls) • Coordinate and execute scheduled maintenance windows for critical infrastructure, including DGX server upgrades, network changes, and cabling projects — planning carefully to minimize business impact • Take ownership of IT projects end-to-end, including Role-Based Access Control (RBAC) rollouts across departments, SaaS license tracking, and vendor onboarding • Collaborate with Legal, Security, and HR on compliance requirements — including GDPR and Israeli Privacy Law — and contribute to internal security initiatives such as penetration testing and DLP • Manage vendor relationships: sourcing and comparing quotes, opening purchase requests, tracking deliveries, and coordinating installation schedules • Keep our Jira ticketing system clean and current — resolving tickets within SLA targets and maintaining accountability against KPI metrics the team tracks weekly • Contribute to IT process improvement: writing runbooks, producing internal guides, and identifying opportunities to automate or streamline repetitive tasks Requirements • 2–4 years of experience in IT support or systems administration • Hands-on experience with a device management platform such as JumpCloud, Jamf, Intune, or equivalent • Working knowledge of Google Workspace administration and Okta or a similar SSO/IAM platform • Comfortable supporting Mac, Windows, and Linux environments • Experience with AV/conference room technology: cameras, mixers, microphones, and display systems • Fluent Hebrew and solid working English (written and spoken) - the team is global, and you’ll communicate regularly across offices • Strong documentation habits - you write things down, keep records accurate, and leave clear handoffs • Ownership mindset: you follow up proactively, push for answers, and don’t let things fall through the cracks • Ability to coordinate with multiple stakeholders across IT, Legal, Security, Finance, and HR on concurrent projects • Familiarity with a ticketing system (Jira, ServiceNow, or similar) and accountability to resolution SLAs Nice to have: • Experience with NVIDIA DGX or other GPU compute infrastructure • Active Directory, Proxmox, or enterprise networking fundamentals • Exposure to RBAC implementation or IAM project rollouts • Scripting ability (Bash, Python, or similar) for automation and tooling tasks • Understanding of GDPR or Israeli Privacy Law compliance requirements Why UVeye: • Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections. • Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses worldwide. • Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships. UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

About Unframe Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market. Backed by Bessemer, Craft, and TLV Partners with $100M in Series B funding, we’re building a fast-growing, revenue-generating company working with Fortune 500 customers globally. About the role We're looking for a Support Lead to build Unframe's customer support function from the ground up, working on site in Tel Aviv offices. You'll be the founding member of our support organization, designing the processes, tooling, and team that will sit between our enterprise customers and our Product and Engineering teams. You'll report to the VP Product Growth and work closely with Product and Engineering to ensure issues are resolved fast, with full ownership, and with as little engineering drag as possible. This is a rare opportunity to define what great support looks like at an AI-first company serving some of the world's largest enterprises, and to build it your way. What you'll do • Build the support function from scratch: processes, workflows, escalation paths, SLAs, tooling, and internal playbooks. • Lead day-to-day support operations for global enterprise customers, owning prioritization, escalations, and customer communication. • Hire and grow a team of Support Engineers who are technical enough to investigate issues independently, reducing reliance on Engineering for first and second-line resolution. • Design an AI-first support model: leverage AI tooling for log analysis, issue investigation, and knowledge retrieval to help the team punch above its weight across a fast-growing set of diverse customer solutions. • Build and maintain a living knowledge base that enables support engineers to ramp quickly on new solutions and handle complex issues without deep product expertise from day one. • Partner with Product and Engineering to surface recurring issues, drive root cause fixes, and close the loop between customer feedback and product improvement. What we're looking for • 6+ years of experience in technical support, solutions engineering, or a similar customer-facing technical role, with at least 2 years in a lead or senior individual contributor capacity. • Proven experience building or significantly improving support processes in a fast-moving startup or scale-up environment. • Experience working with enterprise customers, ideally global or Fortune 500. • Strong technical foundation, comfortable reading logs, understanding system behavior, and working closely with engineering teams on complex investigations. • Hands-on experience with AI tools (Copilot, Claude, Cursor, or similar) and a genuine interest in using them to scale team capabilities. • Excellent written and verbal English communication skills, able to write clearly for both technical and executive audiences. • High ownership mentality, sharp prioritization instincts, and composure under pressure. • Based in Tel Aviv and excited to work closely with teams on-site. Why join us? You’ll have the opportunity to build and shape the support function at Unframe from the ground up, working directly with global enterprise customers and alongside Product, Engineering, and company leadership. This is a highly impactful role for someone who enjoys combining customer ownership, operational thinking, and technical problem-solving in a fast-moving AI company. If you like creating structure where none exists yet and want to influence both customer experience and product direction, this role will give you exactly that.

Island is shaping the future of work - creating an enterprise workspace for both knowledge workers and agents - where access, security, and AI-powered productivity are built in. Our enterprise agentic control plane boosts productivity across devices, browsers, applications, networks, and data while protecting sensitive information, simplifying access, and helping enterprises scale AI safely. Behind all of that is a team of people who care deeply about their craft and want to do the biggest and best work of their careers. At Island, character and drive matter more than your resume. Backed by Coatue Management, Insight Partners, Sequoia Capital, Cyberstarts, and other world-class investors, Island is used by millions of people at some of the planet’s largest enterprises. Come build with us. Together, we’re changing how the world works. Island is the ideal environment for enterprise work, where security is everywhere without ever getting in the way. Island unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace- so organizations get universal visibility and control, and users get a fast, fluid, beautifully simple experience. It's not just a better way to secure work. It's a better way to work. Backed by investors like Coatue Management, Insight Partners, and Sequoia Capital, and trusted by some of the largest, most respected enterprises on the planet, Island is redefining what the modern workplace can be. Come join us in building something that's already changing how the world works. As a Product Support Engineer you will have a pivotal role in providing assistance to our customers and sales team by addressing technical inquiries, troubleshooting issues, and ensuring the uninterrupted functionality of The Enterprise Browser throughout the entire customer journey. We are looking for engineers whose customer obsession is in their DNA and who possess a strong eagerness to learn, evolve and become experts in our cutting-edge technologies. Responsibilities: • Provide exceptional technical support to enterprise customers, promptly addressing their queries and issues via various communication channels (email, phone, chat). • Demonstrate a deep understanding of our products and its integration with clients' systems to offer effective solutions and guidance. • Collaborate with cross-functional teams, including development and QA, to escalate and resolve critical customer issues promptly. • Document customer interactions, technical solutions, and best practices to create an organized knowledge base for both internal and external use. • Actively contribute to product improvement by providing valuable feedback and insights gained from customer interactions. • Work independently with a self-sufficient and proactive approach while adhering to established SLAs and performance metrics. • Ability to work off-hours when needed. Requirements • 5+ years of hands-on experience in support roles, working directly with enterprise customers. • 5+ years of proven experience in troubleshooting methodologies and problem-solving skills. • 3+ years of working in a startup environment and the ability to thrive in a fast-paced, agile atmosphere. • In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem. • Expertise in OS systems, including, Windows, Mac and Linux. • Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol. • 5+ years of experience with IT tasks like installing virtual machines and configuring IT environments. • 5+ years of experience with support methodologies and tools (Confluence, Salesforce, Jira). • 3+ years of experience working with Log systems like Coralogix, and Sentry. • Advantage - Bachelor's degree in Computer Science, Engineering, or a related field. Data Privacy You can find information on how we process and protect your personal data in our Candidate and Employee Privacy Notice. For any privacy-related questions, contact us at [email protected].

Description We are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 180 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. . The Role Engineering Support Team Lead Hands-on lead for a small, high-impact support team We’re looking for an Engineering Support Team Lead who thinks beyond tickets. You’ll own the partner support engine: turn short-term fixes into lasting systems, keep partners confident, and still get your hands dirty when the hard issues land. This is not a pure people-manager seat. You’ll lead a small team, stay close to the work, and be the person who stays calm when everything is on fire. Who You Are • A take-charge leader who mentors people well and still rolls up their sleeves • Strong people and soft skills: you listen, coach, set clear expectations, and keep the team aligned under pressure • Someone who sees the big picture: tickets are symptoms; you look for patterns, root causes, and what will actually reduce pain for partners • Partner-obsessed: you measure success by partner satisfaction, not just ticket volume • Tech-comfortable: you can read API docs, fire off Postman requests, query SQL, and debug with the team when needed • Composed and decisive when services are mission-critical What You’ll Actually Be Doing • Lead, coach, and develop a small global team of Support Engineers (US and Israel) • Own escalations end to end: drive timely resolution and lock in long-term fixes • Spot recurring issues and partner with Product, Engineering, and Operations so the same problems stop coming back • Build internal tools, knowledge bases, and playbooks so the team can work consistently without you in every thread • Watch the metrics that matter (SLAs, quality, partner satisfaction) and adjust how the team works • Keep 24/7 coverage ready and stay composed during high-priority incidents • Work with contact-center partners to raise the bar on service • Own onboarding, training, and ongoing development so the team gets stronger over time • Participate in on-call backup roster Requirements What You Bring to the Table • Native-level fluency in both English and Hebrew (written and verbal) - Must • Ability to work US hours — required • 4+ years as a hands-on Support Engineer — required • 2+ years leading technical support team — required • Comfort with APIs, Postman, SQL, and support platforms • Strong problem-solving with a bias toward process improvement and root-cause work • Proven ability to influence Product, Engineering, and Operations • Fintech industry experience — big plus ! Why You’ll Love Working Here You’ll be part of a driven, collaborative organization that takes pride in solving challenges and delivering an exceptional experience to our customers. With access to full Keren Hishtalmut, private health and dental insurance, monthly wellness reimbursement, volunteering opportunities, and more - you’ll have the support you need to grow and thrive. Next Step Hit Apply! Privacy Notice: Cross River https://www.crossriver.com/legal/privacy-policy-crt

Description Vega is one of the fastest-growing startups in cybersecurity, redefining security analytics and operations with an AI-native platform for the SOC. We are building the next-generation operating system for security teams. Vega is already delivering real impact at some of the world’s largest organizations by improving detection, unlocking the value of security data, and reducing cost and complexity. With HQs in New York and TLV, we are looking for people who want to help shape the future of security operations. ABOUT THE ROLE We’re looking for a Technical Support Lead to own how Vega supports its customers. Our customers are security teams at large organizations who rely on Vega to run their SOC. For them, good support means fast, knowledgeable answers from people who understand both the product and their environment. It also plays a big part in whether they renew and grow with us. We think support in 2026 should look different. AI agents now handle much of the investigation, triage, and first response, and people focus on judgment, complex problems, and customer relationships. Our support is already built this way, as a mix of AI agents and people, and you’ll help shape how it keeps evolving. In this role you’ll be the main escalation point for customer issues and own our response from the first message to resolution. You’ll support customers at every stage, from technical questions during evaluations and POCs to issues in production. You’ll work closely with R&D, Pre-Sales, and Post-Sales to resolve issues, keep customers informed, and feed what we learn back into the product. WHAT YOU WILL DO • Own Vega’s support response, with a focus on quality and depth as well as speed. • Own support metrics and make decisions based on data. Define what we measure, know where customers get stuck and where we’re slow, spot trends early, and use the data to drive changes in product, process, and priorities. • Act as the escalation point for critical customer issues: coordinate across teams, keep everyone updated, and follow through to resolution. • Work AI-first. Use AI agents and tools as part of everyday work for investigation, triage, documentation, and customer communication, and keep looking for ways to do more with them. • Help shape how our AI agents and people work together: decide what agents should handle, where a person adds the most value, and how to keep the quality of both high. • Support both Pre-Sales (POCs and evaluations) and Post-Sales (production customers), working alongside SEs, TAMs, and Cyber Defense Services. • Work with R&D to find root causes and prioritize fixes based on customer and business impact. • Build and refine support processes such as escalation paths, SLAs, and customer communication, with AI built in from the start. • Requirements WHAT YOU WILL BRING • 4+ years in technical support, support engineering, or a customer-facing technical role, ideally working with enterprise customers. • Experience handling customer escalations, with clear communication and a strong sense of ownership. • Solid technical background in cloud environments (AWS, Azure, and/or GCP), data pipelines, and integrations. • A data-driven approach, with experience defining support metrics and using them to drive improvements. • An AI-native way of working: you already use the latest AI models and tools every day and have strong opinions on where they help and where they don’t. • An understanding of how support affects the business, including customer trust, renewals, and deals. • Curious, collaborative, and comfortable working with engineers, customers, and executives alike. • Experience in a startup or fast-growing company is a plus. NICE TO HAVE • Background in a SOC, Security Engineering, Incident Response, or Threat Hunting role. • Hands-on experience with SIEM or observability platforms (Splunk, Elastic/ELK, Microsoft Sentinel, or equivalent). • Experience supporting SIEM deployments at enterprise scale. • Experience supporting Pre-Sales teams during POCs and technical evaluations. • Experience working with AI agents in a support or operations setting. • Familiarity with KQL (Kusto Query Language).

Description Hashavim 360 is a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions. We are looking for a Junior Product Support Specialist to deliver advanced assistance for our software products Key Responsibilities: Manage client onboarding and ensure smooth, effective use Investigate and resolve first and second-level technical incidents Perform in-depth troubleshooting and identify underlying issues Support customers through phone, email, and other communication channels Work with R&D on system-level problems Requirements Strong technological skills and the ability to quickly learn and work with software systems Clear and professional communication skills Strong customer orientation and service mindset This is a full-time position, 9:00–18:00. The role is hybrid, offering flexible and convenient working hours. Our offices are located in central Israel.

We are looking for a Senior Support Engineer to join our Israel-based support team. This role is critical to maintaining excellent service for our English and Hebrew-speaking customers, handling complex technical and customer-facing issues independently, and helping the team adapt to the next generation of AI-enabled support workflows. The ideal candidate is a strong hands-on problem solver, an excellent communicator in Hebrew and English, and a senior team player who can elevate team quality, partner closely with leadership, and contribute to improving our internal tools, AI-based workflows, and support processes. This is a hands-on senior individual contributor role with broad impact. In addition to resolving complex customer issues end to end, this person will help shape how support operates in an evolving environment that increasingly includes automation and AI-assisted workflows and tools. Why this role matters Israel is a critical support hub for our business. Some of our customers require high-quality support in Hebrew, especially in complex or sensitive cases where local language, context, and live communication are essential. At the same time, the support role is becoming more complex. AI-based tools and automation are becoming part of daily work, raising the bar for ownership, judgment, adaptability, and cross-functional collaboration. We need a senior team member who can thrive in this environment, help the team adopt new ways of working, and contribute to improving the tools and processes we use. What you’ll do • Own complex technical and product-related support cases from investigation through resolution. • Provide high-quality support to customers in Hebrew and English across written and live interactions. • Handle ambiguous, high-impact, or cross-functional issues with strong judgment and minimal supervision. • Act as a senior point of contact for escalations, sensitive customer situations, and priority cases. • Mentor teammates by sharing knowledge, setting a high bar for case handling, and helping improve team practices. • Use AI-based tools and internal tools effectively in day-to-day work to improve speed, quality, and consistency. • Help to define, maintain and improve support agents, AI-assisted tools, bots, workflows, automations and documentation to improve support effectiveness. • Identify opportunities to reduce friction, improve self-service, and optimize internal support flows. • Collaborate with Product, R&D, Customer Success, TPE, and other internal stakeholders to resolve issues and improve the customer experience. What we’re looking for • 5+ years of experience in technical support, support engineering, or similar customer-facing technical roles in a SaaS or technology environment. • Strong troubleshooting and problem-solving skills, with the ability to work through complex cases independently. • Strong SQL skills and experience writing complex queries for investigation and troubleshooting. • Experience working with logs and performing deep technical and data analysis. • Experience working with APIs, including reading documentation, testing requests, and troubleshooting integrations. • Excellent written and verbal communication skills in Hebrew and English. • Ability to manage ambiguity, prioritize effectively, and maintain sound judgment under pressure. • A proactive, ownership-driven mindset with a strong focus on customer impact. • Comfort using AI tools in daily workflows, with curiosity about how automation and AI-assisted work can improve support. • Willingness to test new tools, challenge existing processes, and help the organization learn how to work better with AI. Bonus Points • Familiar with the Ad Tech industry • Introduced by an AppsFlyer employee As a global company operating in 19 countries across 5 continents, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners. “As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

As the IT Service Desk Team Leader at AppsFlyer, you will drive the end-to-end operation of our global Service Desk, managing our people, service quality, technical standards, and AI-driven support capabilities. Reporting directly to the Head of Global IT, you will guide a distributed group of Service Desk engineers spanning HQ/EMEA, the Americas, and APAC. You will serve as the operational catalyst for our transition from traditional ticket queues to an AI-native ITSM framework. This modern model prioritizes higher self-service resolution, leverages a tightly governed knowledge base as a single source of truth for AI and employees alike, and integrates automated processes directly into daily workflows. Operating as a true player-coach, you will mentor the team and evaluate service performance using clear metrics, while maintaining the technical expertise needed to handle complex escalations and help architect Tier-0 self-service solutions. Rather than simply managing incoming tickets, your success will be defined by eliminating repetitive tasks and sharpening the team's capabilities for high-value technical support. What You'll Do Lead and Develop the Team • Manage the global Service Desk team: hiring, onboarding, goal-setting, performance, coaching, and career development • Run follow-the-sun coverage across regions, including shift planning, on-call, and handoffs between HQ/EMEA, the Americas, and APAC • Build a culture of ownership, service quality, and continuous learning; level up engineers through pairing, technical reviews, and knowledge transfer • Define roles, responsibilities, and growth paths within the team so that technical and service ladders are explicit and understood • Represent the Service Desk to the wider IT organization, to leadership, and to business stakeholders Own Service Operations and Outcomes • Own the Service Desk KPIs end to end: self-service rate, CSAT, time-to-fulfillment, SLA attainment, knowledge coverage and quality, and automation hours saved • Operate and continuously improve the ITSM platform: queues, workflows, request catalog, automation rules, and reporting • Own major incidents and VIP escalations end-to-end, including stakeholder communication, coordination with Infrastructure and Security, and post-incident learning • Drive onboarding, offboarding, and asset lifecycle quality across the employee lifecycle, in partnership with People, Security, and Facilities • Report on service health and transformation progress to IT leadership with data, not anecdotes Set the Technical Standard • Act as the Senior technical escalation lead for macOS, Windows, MDM systems (Kandji, Intune), IAM (Okta), Google Workspace, Slack, AV conference equipment (Zoom Rooms, Neat, Google Meet), networking, and LLM administration console management. • Own runbooks, troubleshooting methodology, and technical standards, and ensure the team actually adopts them • Partner with Infrastructure, Security, and IT Operations on cross-functional issues, access governance, and endpoint compliance • Stay hands-on: take escalations, ship fixes, and keep your own technical credibility current Build the AI-Native Service Desk (Tier 0) • Own the Tier-0 roadmap: identify the highest-volume, lowest-value request categories and design them out of existence through self-service, knowledge, and automation • Govern the knowledge base as a product: ownership, quality standards, review cycles, and structure fit for both human readers and AI grounding • Build and oversee automations that remove entire ticket classes (Make.com, scripting, ITSM-native automation), with measured impact • Develop, evaluate, and improve AI-assisted support workflows; define how the team validates AI output and handles its failure modes • Make the team AI-native by default: AI fluency is a baseline for every engineer, and building with AI is a shared responsibility rather than a side project What You Have Required: • 5+ years in IT Service Desk/Support at 500+ employee companies, including 2+ years leading a Service Desk team • Led a distributed or multi-region team, or supported a global user base across time zones • Ran a service against defined KPIs (CSAT, SLA, time-to-fulfillment, self-service rate) and improved them measurably • Hands-on depth across macOS and Windows, with admin-level MDM (Kandji, Intune, Jamf) and IAM (Okta, Entra ID) experience, including lifecycle workflows • Owned or configured an ITSM platform (JSM, ServiceNow, Freshservice, Zendesk, or an AI-native equivalent) • Evidence of building, not just using: an automation, AI-assisted workflow, scripted process, or knowledge base engineered for self-service or AI. Daily AI fluency is a baseline. • Led incidents or rollouts end-to-end, including communication with executives and non-technical stakeholders • Clear communicator and coach: professional fluency in English Nice to Have: • Successfully deployed an AI-driven support solution (e.g., virtual agents, intelligent routing, automated triage) • Proven track record driving Tier-0/self-service initiatives or navigating complex ITSM platform migrations • Background operating within cloud-native or SaaS-focused technology environments • Proficiency with workflow automation platforms (Make.com, Zapier, n8n) and scripting environments (Python, Bash, PowerShell, AppleScript) • Administrative experience with core enterprise systems, including Google Workspace, Slack, Zoom, OpenAI, and Anthropic • Strong grounding in ITIL or comparable IT service management best practices • B.Sc. or Bachelor’s degree in Information Systems or related technical field • Referral from a current AppsFlyer team member Why AppsFlyer AppsFlyer is the global leader in marketing measurement and analytics. Our IT team operates at the forefront of technology, building an AI-native support environment where automation and intelligence are embedded into everything we do. You’ll join a team that values innovation, ownership, and continuous learning — and where your ideas for making IT better will be heard and acted on. As a global company operating from 20 offices worldwide, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners. “As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

Description This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market."- Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history. Requirements As a Technical Support, you will be regarded as a VAST Data product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team. Required skill set: Overall 3+ years of experience in customer-facing, pre-sale/post-sale positions working with complex IT solutions. Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world. Significant experience required in the areas of file systems and scale-out NAS Implementation An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing. Excellent written and verbal communication and presentation skills. An advantage to candidates that have hands-on lab and hardware management experience. An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up. MS or B.Sc. in CS, CE, EE or related fields. Ability to travel. To be successful in this role, you will need to travel around 20% of the time.

Description VAST Data is looking for a VAST On Cloud - Customer Success Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is at the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market." — Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality, and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history. As a VAST On Cloud - Customer Success Engineer, you will be regarded as a VAST Data technical expert specialized in deploying, supporting, and optimizing our enterprise platform within cloud environments. You will be a vital part of the VAST "Flight Crew" for our customers, working closely with a dedicated team of Support Engineers and Success Managers to manage all post-sales activity and ensure maximum adoption. Your focus will extend beyond traditional support into active customer success—helping clients design, automate, and navigate hybrid and multi-cloud architectures. You will use your deep cloud-native expertise, hands-on troubleshooting skills, and client-facing mastery to help customers successfully run the VAST AI OS across the world's leading public and private cloud platforms. Key Responsibilities Deploy & Maintain: Deploy, configure, and maintain cloud services and infrastructure components in customer public and private cloud environments. Build Trusted Relationships: Develop deep, technical, and trusted relationships with customers based on technical excellence, a customer-first mindset, and your command of the VAST On Cloud product portfolio. Automation & IaC: Contribute to cloud automation and orchestration efforts using Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Shell). Cloud Operations & Observability: Understand and regularly interact with each cloud provider's native monitoring, logging, dashboards, and observability tools, alongside infrastructure monitoring tools (e.g., Grafana, Prometheus). Deep Troubleshooting: Troubleshoot complex CSP instances and networks. Systematically parse logs to identify and resolve issues within the Cloud Provider that extend beyond the VAST AI OS itself. Root Cause Analysis: Perform thorough root cause analysis (RCA) and post-incident reviews for infrastructure-level incidents to ensure continuous improvement and platform stability. OnPrem/Hybrid Integration: Work with customers to integrate VAST On Cloud with their existing On-Premises systems, facilitating robust Hybrid Cloud architectures. Cross-Functional Collaboration: Partner with VAST engineering, product management, pre-sales, and professional services to elevate product features, escalate unresolved bugs, and advocate for customer-specific priorities. Requirements Experience: 5+ years of experience in technical customer-facing roles (Customer Success, Technical Support, Cloud Engineering, or Post-Sales) working with complex cloud infrastructure, networking, or storage solutions. Multi-Cloud Expertise: Extensive expertise with Cloud Service Providers (CSPs) like AWS, Azure, and GCP, covering instance management, operations, and the ability to quickly ramp up on any missing provider. Cloud Networking & Security: Advanced understanding of cloud networking and security—specifically designing, deploying, and integrating cloud architectures with On-Premises systems (Hybrid Cloud). Diagnostics Skills: Practical and demonstrable cloud networking diagnostic skills (VPC/VNet, subnets, route tables, security groups) and utilization of Linux OS utilities for client-to-cluster troubleshooting. Scripting & Cloud CLIs: Highly skilled at creating and debugging Python scripts using cloud APIs/SDKs. Proficiency with cloud CLIs (AWS CLI/aws, Google Cloud CLI/gcloud, Azure CLI/az) and scripting (Python, Shell/Bash) for diagnostics and automation. Linux Systems Administration: Advanced Linux systems administration experience (primarily Rocky Linux or similar Enterprise Linux distributions). Containerization & Orchestration: Strong experience working with Docker and Kubernetes environments. Infrastructure as Code: Practical, hands-on experience using Terraform and Ansible to deploy and manage cloud-native infrastructure. Observability Stacks: Solid experience with observability stacks and infrastructure tools (such as Grafana and Prometheus). Education: B.Sc. or MS in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field (or equivalent practical experience). Travel & Availability: * Ability to travel around 20% of the time to support customer deployments and professional services. • Participation in a rotational weekend shift once every 8-12 weeks and occasional holiday coverage. Nice to Have: • AWS: AWS Certified Solutions Architect (Associate/Professional) / AWS Certified SysOps Administrator / AWS Certified DevOps Engineer • Azure: Microsoft Certified: Azure Network Engineer Associate / Azure Solutions Architect Expert • GCP: Google Cloud Certified Professional Cloud Architect / Professional Cloud DevOps Engineer

Description Service Desk Specialist We are looking for a hands-on Service Desk Specialist to serve as the primary IT focal point at our new site. This position combines Service Desk support with local IT infrastructure ownership. You will support employees, maintain workplace technology, troubleshoot systems and connectivity, manage incidents, and coordinate with central IT teams. The role combines end-user support with local systems and infrastructure responsibilities, including: • Providing on-site and remote technical support • Installing and troubleshooting computers, software, printers, and meeting-room equipment • Supporting Microsoft 365, Active Directory, permissions, MFA, DNS, DHCP, and NAC • Troubleshooting local networks, switches, Wi-Fi, and connectivity • Managing incidents and service requests through our ticketing system • Supporting employee onboarding, offboarding, IT assets, and documentation • Coordinating escalations and infrastructure activities with central IT teams • Managing an extensive VMware virtual environment • Maintaining backups and replications and safeguarding company data Requirements • 3+ years of experience in IT support or system administration • Strong knowledge of Windows, Microsoft 365, Active Directory, networking, and endpoint support • Excellent troubleshooting and customer service skills • Ability to work independently and take full ownership of site IT operations • Knowledge of IT security systems, including AV/EDR solutions, NAC, vulnerability assessment tools, patch management, and server hardening, is an advantage • Familiarity with firewalls (FortiGate) is an advantage • High-level written and verbal Hebrew and English

NVIDIA has been redefining computer graphics, PC gaming, and accelerated computing for over 30 years. It's a unique legacy of innovation fueled by great technology—and dynamic people. Today, we're tapping into the unlimited potential of AI to define the next era of computing—an era in which our GPUs act as the brains of computers, robots, and self-driving cars that can understand the world. Doing what's never been done before takes vision, innovation, and the world's best talent. NVIDIANs immerse themselves in a diverse, supportive environment that encourages everyone to do their best work. Join the team and see how you can make a lasting impact on the world. Slurm is a critical workload manager for many of the world's most demanding AI and high-performance computing environments. We are looking for a Technical Support Engineer dedicated to supporting Slurm for NVIDIA's customers. You will join a dedicated team of Slurm subject-matter guides, owning sophisticated support cases and helping customers run reliable, efficient, and highly scalable clusters. This role requires extensive production experience with Slurm and the ability to diagnose issues across the scheduler and the surrounding Linux, networking, storage, authentication, database, and GPU infrastructure. What you'll be doing: • Own Slurm support cases from initial investigation through resolution for customers running production AI and HPC clusters. • Diagnose complex problems involving slurmctld, slurmd, slurmdbd, job scheduling, node management, resource allocation, accounting, authentication, and high availability. • Solve Slurm configuration and policy features, including partitions, reservations, priorities, fair-share, quality of service, backfill, preemption, GRES/TRES, cgroups, and job constraints. • Investigate performance, reliability, and scalability issues using logs, diagnostic data, configuration analysis, reproductions, and source-level debugging when required. • Isolate problems across Slurm and its surrounding dependencies, including Linux, MUNGE, databases, networking, parallel storage, containers, GPUs, and cluster-management systems. • Advise customers on Slurm configuration, upgrades, operational practices, managing system resources, and safe recovery from production incidents. • collaborate with engineering teams by producing clear technical descriptions, reproducible test cases, and well-supported defect reports. • Develop guides, knowledge-base articles, diagnostic tools, and internal training that strengthen Slurm expertise across the support organization. What we need to see: • BS.c degree in Computer Science, Engineering, or a related field, or equivalent experience. • 5+ years of hands-on experience administering and supporting Slurm in production HPC or AI environments including business-critical outage incidents. • Expert-level understanding of Slurm architecture, daemons, configuration, scheduling behavior, accounting, resource management, and failure modes. • Capacity to identify sophisticated Slurm incidents independently and guide them to a technically sound resolution. • In-depth Linux system-administration and solve experience, including systemd, cgroups, authentication, networking, and database-backed services. • Experience operating Slurm across multi-user clusters with complex scheduling policies and heterogeneous compute resources. • Strong analytical and research skills, showing proficiency in distinguishing Slurm defects from configuration, integration, infrastructure, and workload problems. • Excellent written and verbal communication skills, including the ability to turn detailed technical findings into clear explanations and actionable recommendations. Ways to stand out from the crowd: • Experience supporting large-scale Slurm environments containing thousands of nodes or GPUs. • Experience diagnosing scheduler performance, job-throughput, controller-load, and database-scaling issues. • Familiarity with Slurm source code, plugins, SPANK, Lua job-submit plugins, or upstream issue investigation. • Experience with containers and HPC integration technologies such as Pyxis, Enroot, Apptainer, or Singularity. • Previous experience integrating Slurm with NVIDIA Base Command Manager, Bright Cluster Manager, or another cluster-management platform.

Cato Networks is the converged network and security cloud for the AI era. As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents. Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide. We're looking for an experienced IT Support Specialist to join our global IT support team. You'll be the first point of contact for Cato employees worldwide, resolving hardware, software, and access issues, leading onboarding and offboarding, and collaborating on IT workflow improvements and automation. Day-to-Day Support • Provide first-line technical support to employees across all global offices, ensuring fast, professional, and customer-oriented service. • Troubleshoot hardware, software, and network issues, primarily on macOS with some Windows. • Support cloud and SaaS platforms, including Microsoft 365, Slack, Zoom, and other internally used tools. • Provide AV support for the auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies. Process Ownership & Projects • Administer and monitor cloud infrastructure components, including Azure AD/Entra ID, Intune, Kandji, and AWS services. • Lead and execute employee onboarding and offboarding processes, including provisioning, access governance, device setup, and security compliance. • Partner closely with Systems and Security teams to identify, escalate, and resolve complex technical issues and improve IT workflows and automation. • Participate in IT projects and initiatives with other teams to improve internal systems and the employee experience. What You Bring • At least 3 years of experience in IT support or a related technical role; high-tech or startup experience is a plus. • Hands-on experience with Azure, Entra ID, and Microsoft 365 cloud environments. • Strong troubleshooting skills across Windows and macOS laptops, as well as mobile devices. • A solid understanding of networking fundamentals, including firewalls, Wi-Fi, and VPN technologies. • Experience with endpoint management tools such as Intune or Kandji is a plus. • Knowledge of IT automation or scripting with PowerShell/Python is a plus. • Familiarity with IT knowledge-base and documentation processes is a plus. Who You Are • Service-oriented with a high level of professionalism. • A strong problem-solver with excellent analytical thinking. • Organized, detail-oriented, and able to manage multiple tasks simultaneously. • A clear communicator with strong interpersonal skills and the ability to support employees at all levels. • Comfortable working independently and collaboratively within a fast-paced team environment.