Technical Support Specialist jobs in Israel

Job Description Summary The Technical Support Engineer 2 (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support, implementation leadership, project participation, and expert consultation for Digital Central Monitoring Unit (Digital CMU) solutions. This role partners with internal project teams and customer stakeholders to support implementations, upgrades, migrations, and other project activities, ensuring the successful deployment, adoption, and ongoing support of Digital CMU products and services. As a senior technical resource, the TSE II provides guidance and support to remote and onsite Field Engineers (FEs), Client Service Technicians (CSTs), customer technical support personnel, clinical staff, peers, and customers experiencing system performance issues. The position serves as a primary escalation point for service-related issues involving Digital CMU software, hardware, networking, infrastructure, and integration components. The TSE II participates in a shared 24x7x365 support model, delivering expert software, hardware, and network troubleshooting, incident management, and technical consultation. During ongoing customer support, the role collaborates closely with customer technical teams, clinical personnel, GE HealthCare resources, and Field Engineers to resolve complex issues, optimize system performance, support customer operations, and drive long-term customer success. Job Description Key Responsibilities Advanced Technical Support & Incident Management • Provide advanced remote technical support for GE HealthCare software solutions and customer hardware environments, including coaching customers and field teams on contributing factors such as antivirus software, Cisco networking, Citrix, Microsoft technologies, and third-party infrastructure. • Lead customer escalation meetings, define logical engagement plans, and drive timely issue resolution using appropriate escalation processes. • Apply advanced diagnostic methods and remote support tools to reduce case resolution times and improve Time to Repair (TTR). • Serve as a recognized technical expert for complex customer issues involving software, hardware, networking, cloud, virtualization, and integration technologies. Project Support & Implementations • Provide technical leadership and support for customer implementations, upgrades, migrations, system expansions, and related project activities. • Participate in project planning, technical reviews, testing, validation, and go-live support. • Collaborate with project managers, implementation teams, field resources, and customer stakeholders to ensure successful project execution. • Identify, communicate, and help mitigate technical risks that may impact project timelines, system performance, or customer outcomes. • Provide onsite support as needed during customer implementations, upgrades, migrations, and go-live activities throughout the United States and Canada. Escalations, Quality & Productivity • Serve as the senior technical resource for service-related escalations and coordinate corrective action plans with customers, leadership, and cross-functional teams. • Champion productivity initiatives and serve as a change agent for product serviceability, reliability, quality improvement, trend analysis, and new product introduction (NPI) activities. • Identify, lead, and implement process improvements, troubleshooting enhancements, and business process initiatives that improve service delivery and organizational effectiveness. • Analyze recurring issues and quality trends and work with engineering and product teams to develop corrective actions. Knowledge Management & Tools • Develop, approve, and publish Knowledge Management (KM) content to expand technical solutions available to Field Engineers and Technical Support Engineers. • Contribute ideas and participate in continuous improvement initiatives designed to enhance productivity tools, service readiness, and support effectiveness. • Maintain up-to-date knowledge of GE HealthCare products, service processes, and diagnostic tools to maintain subject matter expertise and trusted advisor status. Cross-Functional Collaboration & New Product Support • Partner with Service Engineering, Product Engineering, Development, Quality, and onsite engineering teams to improve product quality, serviceability, and escalation resolution. • Provide valuable input into new product development, service readiness activities, diagnostic tools, feature enhancements, and overall product quality. • Represent Technical Support during design reviews, service readiness activities, and product lifecycle initiatives as required. Training & Mentorship • Coach and mentor TSE I team members, onsite engineers, and peers to ensure technical and customer-facing skills meet business needs. • Frequently serve as a Subject Matter Expert (SME) for GE HealthCare software applications, technologies, and support processes. • Lead or co-lead project teams focused on serviceability improvements, reliability initiatives, quality trend analysis, productivity programs, and new product introduction support. Documentation & Workflow • Maintain timely, accurate, and complete documentation that satisfies all process and quality requirements, including CRM case notes, troubleshooting records, technical findings, and customer communications. • Effectively manage case workflow and backlog to ensure customer-focused support and timely issue resolution. • Maintain compliance with all departmental service processes, documentation standards, and quality requirements. Customer-Centric Support • Provide support within a 24x7x365 customer care environment to ensure customer satisfaction and timely issue resolution. • Build and maintain strong working relationships with customer technical teams, clinical staff, project stakeholders, and internal GE HealthCare partners. • Support customer success through proactive communication, technical consultation, and continuous service improvement. Willingness To: • Submit to a background investigation, including verification of employment history, criminal history, and educational background. • Participate in required drug screening programs where applicable. • Be legally authorized to work in the United States without sponsorship or employment restrictions. • Work overtime, on-call rotations, weekends, and holidays as required. • Complete customer and vendor credentialing requirements, as necessary. Required Qualifications Minimum Qualifications • Five years of experience as a Technical Support Engineer I (TSE I); or • A minimum of five years of experience as a Field Engineer II and/or Field Engineer III, or equivalent external experience providing advanced technical support for comparable systems and technologies. • Demonstrated expertise supporting GE HealthCare software solutions, Cisco network environments, and associated customer hardware infrastructure. • Proven experience in incident management, customer escalation leadership, and technical engagement planning. • Demonstrated ability to function independently as a senior escalation resource and recognized subject matter expert. Technical Skills Advanced Proficiency With: • Remote diagnostic and troubleshooting tools, including CRM systems, Common Service Desktop, and other remote support platforms. • Technical problem analysis, root cause determination, and corrective action planning. Strong Working Knowledge Of: • Networking concepts, protocols, and troubleshooting methodologies. • Cisco networking technologies. • AWS and cloud-based technologies. • Citrix environments and Microsoft operating systems, server technologies, and infrastructure. • Linux operating systems, virtualization platforms, Kubernetes, cloud technologies, and monitoring/alerting platforms. • HL7, interfaces, integration workflows, and legacy healthcare technology integrations where applicable. • Customer infrastructure including servers, storage, networking, cybersecurity, and remote access technologies. Core Competencies • Expert troubleshooting and analytical skills with the ability to resolve complex and ambiguous technical issues. • Strong communication, presentation, and facilitation skills with customers and cross-functional teams. • Ability to confidently lead project discussions, escalation calls, and customer-facing technical engagements. • Leadership in change management, quality improvement, service transformation, and productivity initiatives. • Customer-focused mindset with a demonstrated history of reducing resolution cycle times and improving Time to Repair (TTR). • Ability to balance customer priorities, project responsibilities, and operational support requirements within a fast-paced environment. Work Conditions • Remote support position requiring a professional home office environment suitable for customer-facing meetings, project discussions, troubleshooting activities, and technical support engagements. • Employee must maintain reliable high-speed internet connectivity and a distraction-free work environment. • Participation in an on-call rotation supporting 24x7x365 customer operations. • Fast-paced professional environment supporting mission-critical healthcare operations and customer care delivery. • Ability to work standard business hours (8:00 AM-5:00 PM CST) and participate in a shared rotation for after-hours, weekend, and holiday support coverage. • Ability and willingness to travel throughout the United States and Canada, as needed, to support customer implementations, upgrades, migrations, system expansions, project activities, training, escalations, and customer go-live events. Travel is expected to average approximately 4-8 one-week trips per year, based on business needs, project schedules, and customer requirements. Preferred Qualifications Education • Bachelor's degree in Engineering, Information Technology, Computer Science, Networking, Healthcare Technology, or a related discipline preferred. Certifications • Cisco (CCNA, CCNP) • Microsoft certifications • AWS certifications • Kubernetes or cloud platform certifications • Other vendor-specific technical certifications relevant to the role. Additional Preferences • Experience supporting healthcare IT environments. • Experience working with cloud-hosted clinical applications and monitoring solutions. • Demonstrated success participating in customer implementations, upgrades, migrations, and enterprise-scale support operations. • Basic understanding of customer-managed Mobile Device Management (MDM) solutions and mobile devices (Android and iOS), including their integration and use within hospital Clinical Communication and Collaboration (CC&C) ecosystems, such as Epic, Mobile Heartbeat, Vocera, Spectralink, and other clinical mobility and communication platforms. • Familiarity with Ascom software applications #LI-BI1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening.

For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: December 31, 2026

Job Description Summary We are seeking a motivated and technically strong and customer-focused Technical Support Specialist (Protection & Control) to join our Grid Automation Technical Support team. This position provides Level 2 post-sales technical support for GE Vernova’s protection and control portfolio, including relays, meters, and associated software used in utility and industrial power systems. This role serves as the technical interface between Level 1 customer care, field service teams, and senior engineering experts (L3/L4). The successful candidate will support fault analysis, configuration, and commissioning inquiries; assist with product integration into customer systems; and contribute to improving tools and processes across the Grid Automation North America Support Organization. Job Description Key Responsibilities: • Provide ongoing technical support and case management daily through phone, email, and other forms of communication. • Investigate technical problems, reproduce issues as required, and interface with Product Line teams to drive customer issues to closure, in a timely manner with a positive outcome • Collaborate with L3/L4 engineering Teams for escalated investigations, ensuring comprehensive problem documentation. • Provide recommendations to customer for upgrades of obsolete products • Maintain accurate records in the quality management and customer relationship management tools (CRM) • Maintain RMA status and documentation. • Identify training opportunities and assume ownership for self-development and training of others • Responsible for monitoring and reporting on cases escalated through the entire GE process • Prepare documentation and maintain knowledge data base of technical tips and technical resolution outcomes • Maintain a status record and update critical case report of open issues for all tier and severity type customer issues • Participate in product line meetings to present, update and drive resolution for open requests • Schedule, lead and prepare customer case summary and metric reports for review with customers as required • Identify firmware issues on relays and diagnose with testing • Maintain professional demeanor and interact at all levels of customer organization Required Qualifications: • Associate's degree from an accredited college or university or equivalent experience • Minimum of 1 year of relevant experience • Ability and willingness to travel up to 25% of the time Desired Characteristics: • Minimum 2 years of experience in power system protection and control • Conveys an understanding of industrial and utility protection, control and communications applications. • Flexible to work on-call, after hours support or modified hours of work to support customer. • Experience using GE Multilin Protection and Control products • Power system automation and communication expertise • Protection and control testing experience using secondary injection methods • Ability to perform post fault power system fault analysis and recommend settings or application modifications • Hands on expertise in configuring and troubleshooting protection and control systems • Experience configuring and troubleshooting 61850 based protection systems • Demonstrates practical experience with protective relay settings, features and network communications • Work efficiently without direct supervision • Strong problem-solving skills • Flexible and adaptable; open to change and modification of tasks Additional Information Relocation Assistance Provided: No #LI-Remote - This is a remote position

Job Description Summary Lead Technical Support Specialist is highly technical, customer focused and self-motivated in providing technical support for GE Vernova customers. You will own the technical relationship with customers and be responsible for all activities of the case request from request creation to successful conclusion. Job Description ---------------------------- Lead Monitoring & Diagnostics Technical Support Specialist Responsibilities: • Provide ongoing technical support and case management daily through phone, email and other forms of communication • Investigate technical problems, reproduce issues as required, and interface with Product Line groups to drive customer issues to closure, in a timely manner and with a positive outcome • Provide recommendations for repairs, upgrades and part replacements • Maintain accurate records in the quality management, customer relationship management and ERP tools (Salesforce.com, ServiceMax, SAP etc.) • Identify training opportunities and assume ownership for self-development and training of others • Responsible for monitoring and reporting on cases escalated through the GA Non-conformance (ACT) process • Prepare documentation and maintain knowledge data base of technical tips and technical resolution outcomes • Maintain a status record and update critical case report of open issues for support level tier 1 and 2 cases • Assume ownership, follow-through and resolution responsibilities for tier 3 and 4 type cases residing with local team or with product line • Participate in product line meetings to present, update and drive resolution for open • Schedule, lead and prepare customer case summary and metric reports for review with customers on a regular basis Required Qualifications: • Engineering degree or Technologist Diploma and/or related work experience • Minimum 5 years of industry experience and 5 years in related field - Monitoring & Diagnostics. • Very good knowledge of the GE Vernova Monitoring and Diagnostics devices. • Innovative thinker with the ability to set up equipment and reproduce customer reported issue • Flexible to work on-call, after hours support or modified hours of work to support customer specific situations Desired Characteristics • Exceptional written/verbal communication skills • Must be a quick learner, with the ability to develop strong product knowledge rapidly • Ability to speak a second language is a plus • Experience working on complex technical issues with cross-functional teams • Self-starter with exceptional analytical/problem solving and time management skills • Ability to build consensus of cross-functional teams to achieve a positive outcome • Ability to prioritize and effectively handle multiple assignments while consistently meeting deadlines • Results-oriented problem solver with the ability to work well under pressure with customers and all levels of staff Bonus eligibility: discretionary annual bonus. This posting is for an existing vacancy. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position Application Deadline: December 11, 2026 For candidates applying to a U.S. based position, the pay range for this position is between $89,300.00 and $148,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on October 05, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

ClickHouse welcomed Langfuse, the leading open-source platform for tracing, evaluation, and observability, to strengthen its position in the AI infrastructure and LLM observability ecosystem. With ClickHouse and Langufuse scaling to power enterprise AI workloads, we're growing our support team to provide a world-class experience for our expanding customer base, with unified expertise across database infrastructure and AI observability. We are seeking a Technical Customer Support Engineer to join our global Support Engineering team in a hybrid role spanning both ClickHouse and Langfuse ecosystems. In this position, you will support customers across EMEA and globally in the Americas and APJ when support is needed or coverage overlaps. You’ll be handling technical issues and solutions, ranging from core ClickHouse database requests to helping thousands of AI product teams succeed with tracing & evals in Langfuse. You will own a wide array of responsibilities, including front-line troubleshooting, community support, pre- and post-sales technical activities, and partnering on deeply technical POCs, and suggesting improvements to how we do things in Support at ClickHouse. What You'll Be Doing • Supporting and guiding our ClickHouse & Langfuse users, customers, and prospects via cases, chat, Slack, community, and phone calls, delivering high-touch guidance within required Service Level Agreements (SLAs) as part of a global on-call coverage rotation. • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training. • Work closely with our global Support Services, Engineering, Go-to-Market, and Product Management teams to help define the functionality required by users and customers. • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers. • Escalate bugs to product engineering and close the loop with the customer once shipped. • Go through deep technical integration/implementation questions together with our customers and directly within their codebases. • Build strong, trusted relationships with colleagues, customers, and partners across the developer ecosystem What You Bring For ClickHouse & Core Infrastructure: • Databases & OLAP Systems: Hands-on experience with databases, OLAP, or distributed systems (ClickHouse, SQL engines, or cloud-native SaaS infrastructure). • Systems Fundamentals: Strong software engineering fundamentals (CS, Data Science degree, or comparable hands-on project experience) with comfort reading code, working with data pipelines (e.g., Kafka, Spark), or debugging cloud infrastructure (AWS/GCP/Azure). • Distributed & Operational Rigor: Comfort working in a global, remote-first team aligned to SLA coverage, on-call needs, and async communication. For Langfuse & AI Observability: • LLM Tooling & Application Dev: Genuine curiosity for LLM application development with hands-on experience building, debugging, or evaluating LLM-powered products using frameworks like Python, TypeScript, LangChain, LlamaIndex, or Vercel AI SDK. • Tracing, Evals & Developer Tooling: Familiarity with LLM observability/eval tooling, prompt workflows, model provider APIs (OpenAI, Anthropic), or OpenTelemetry-style tracing to unblock AI-product teams. • Technical Support & Communication: Strong written communication across registers. You have concise Slack troubleshooting, clear long-form docs/guides, and a customer-first mindset to unblock engineers. Bonus Points • Experience with OSS and open-source technologies, as a user, community member, or contributor • Experience with ClickHouse • Experience with Langfuse specifically, or with LLM observability/eval tooling more broadly. • Experience with AWS, GCP, or Azure. • Experience with data pipeline technologies such as Kafka, Kinesis, Spark, or RabbitMQ. Perks • Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. • Healthcare - Employer contributions towards your healthcare. • Equity in the company - Every new team member who joins our company receives stock options. • Time off - Flexible time off in the US, generous entitlement in other countries. • A USD$500 Home office setup if you’re a remote employee. • Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. Culture - We All Shape It As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse. Equal Opportunity & Privacy ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here for our Privacy Statement.