1. Who we are
JustConnectUs (“JustConnectUs”, “we”, “us”) helps you find trusted service providers through the people you know. This policy explains what information we collect, how we use it, and the choices you have. It applies to justconnectus.com, app.justconnectus.com, our mobile apps, and our WhatsApp service (together, the “Service”).
Questions about this policy or your information? Write to us at [email protected].
2. Information we collect
Information you give us
- Account details — your name, phone number and/or email address. If you sign in with Google, we receive your name, email address and profile photo from Google.
- Profile and settings — your location, preferred language and notification preferences.
- Provider profiles — if you list a business: business name, description, categories, service areas, hours, photos, website and social links. Provider profiles are public.
- Messages — the messages you send and receive on JustConnectUs.
- Shout Outs and responses — requests you broadcast to your network and replies you send.
- Search preferences — what you tell us you’re looking for. We remember a preference for future searches only if you ask us to.
- Recommendations and reviews you share about providers.
- Contact groups — the private groups you create to organize your contacts. Group names are visible only to you.
Contacts you choose to import
If you import your phone contacts, we receive the names and phone numbers in your address book. We use them to show you who is already on JustConnectUs, connect you with them, and suggest people you may know. Importing does not contact anyone — no one receives an invitation unless you choose to send one.
Information collected automatically
- Log and device information — such as IP address, browser and device type, the pages and features you use, and when. We use this to keep the Service secure, prevent abuse and fix problems.
- Push notification tokens for your devices, if you allow notifications.
- Profile view counts — we count views of provider profiles to show providers how often they’re seen. These counts are not linked to who viewed the profile.
Cookies and similar technologies
We use a small number of cookies and browser storage to keep you signed in, remember your language, and recognize that you’re signed in when you move between justconnectus.com and app.justconnectus.com. We also use Google Tag Manager and Google Analytics to understand, in aggregate, how people use the Service. We do not use advertising or cross-site tracking cookies. You can block or delete cookies in your browser settings; if you do, you may need to sign in again.
Information from public sources
To help people find providers from day one, our directory includes business listings compiled from publicly available sources such as business directories and business websites — for example a business’s name, category, service area and public contact details. See Business listings to claim, correct or remove a listing.
Information from other people
Other users may give us information about you — for example your phone number when they import their contacts or invite you, a recommendation of your business, or a message that mentions you.
3. How we use your information
- To run the Service — showing you providers, showing which people in your network have used or recommended them, delivering messages and Shout Outs, and sending the notifications you’ve chosen.
- To help you along the way — matching what you describe to providers who fit, helping providers describe their business, helping you organize contacts, and offering help inside a conversation when you ask for it (see Assistant features).
- To keep things safe and fair — checking provider descriptions for discriminatory or inappropriate content, preventing spam and fraud, and enforcing our Terms of Service.
- To communicate with you — sign-in codes, service and account messages, and replies to your questions.
- To improve the Service — understanding, in aggregate, which features and searches are used most.
- To meet legal obligations and respond to lawful requests.
We never sell your information. We don’t show you ads based on your searches, and we don’t track you across other websites.
4. Assistant features
Some features let you simply ask for what you need — for example describing a provider in your own words, getting help writing your business profile, or asking for advice during a conversation. These features use artificial intelligence services from Anthropic and Google, which process the information needed to answer your request on our behalf.
- When you search, your request and the matching provider information are processed to find and explain results.
- When you ask for help inside a conversation, the assistant can read the messages in that conversation thread — including linked conversations about the same request with the person who recommended the provider — so it can give useful advice. Everyone in the thread is told when this can happen. It cannot read your other conversations.
- When people in a conversation use different languages, messages may be translated automatically. The original message is always kept and can be viewed.
Suggestions from these features can be incomplete or wrong. Nothing is sent on your behalf without your instruction.
5. Signing in with Google
If you choose “Continue with Google”, Google shares three things with us, and only with your permission: your name, your email address and your profile photo. We do not request access to your Gmail, contacts, calendar, files or any other Google data.
- How we use it — to create and sign in to your JustConnectUs account, and to show your name and photo to your connections.
- How we store it — with your account, on our secured servers, for as long as your account exists.
- How we share it — we don’t sell it or use it for advertising. Your name and photo are visible to people you’re connected with, as described in What other people can see.
- How to remove it — delete your account (see Deleting your data), and you can revoke our access at any time from your Google Account’s security settings.
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
6. What other people can see
- Provider profiles are public, including to people who aren’t signed in.
- Your connections can see your name and profile photo, and that you’re connected.
- Shout Out recipients see your name and your request.
- Private conversations stay private. When you ask a contact about a provider, the provider never sees that conversation.
- Contact group names are private. People you add to a group never see what you called it.
8. International transfers
Some of our service providers operate outside Israel, including in the European Union and the United States, so your information may be processed in those countries. We take steps to ensure it remains protected in line with this policy and applicable law.
9. Security
We protect your information with measures including encrypted connections (HTTPS), access controls, and encryption of messages when stored on our servers.
Messages are encrypted when stored but are not end-to-end encrypted: our systems can decrypt them, which is what allows the in-conversation help described above. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
10. How long we keep information
We keep your information for as long as your account is active. When you delete your account, we delete or anonymize your personal information within 30 days, except where we need to keep it to comply with the law, resolve disputes, prevent fraud or abuse, or enforce our terms. Security and system logs are kept for a limited period.
11. Your choices and rights
Depending on where you live — including under Israel’s Protection of Privacy Law and, where it applies, the EU General Data Protection Regulation — you may have the right to:
- access the information we hold about you and receive a copy of it;
- correct information that is inaccurate;
- delete your information or your account;
- object to or restrict certain uses of your information.
You can update most of your details and your notification settings in the app. For anything else, email [email protected]. We may need to verify your identity before acting on a request, and we aim to respond within 30 days.
12. Deleting your data
To delete your account and personal information, email [email protected] from the email address or with the phone number on your account, with the subject “Delete my data”. We’ll confirm once it’s done. Messages you sent to other people may remain in their conversation history.
13. Business listings
If your business appears in our directory, you can claim the listing to manage it yourself, or email [email protected] to correct or remove it. Include the address of the listing page. We act on removal requests promptly.
14. Children
The Service is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
15. Changes to this policy
We may update this policy from time to time. We’ll change the “Last updated” date above and, if the changes are significant, let you know in the app or by email before they take effect.
16. Contact us
Questions or requests about your privacy: [email protected].
