Technical Support Specialist jobs in Israel

As a Technical Support Engineer, you will be a member of an exciting team that solves challenging Silk technical issues for our customers. You will work directly with customers and with other engineers to debug, troubleshoot, and help resolve customer issues effectively and professionally. Also, you will work with colleagues in Professional Services and Development Engineering to implement and influence new offerings using Silk solutions and other supporting technologies. You will identify and drive product and customer experience improvements by providing insights in a well-articulated, data-driven manner that identifies the product/service challenges of our customers. Responsibilities Provide in-depth technical support and work directly with customers, remotely as well as on-site, if required. Independently investigate and troubleshoot customer problems to resolution. Perform corrective maintenance activities with customers such as hardware replacements, and software configuration improvements. Conduct preventative maintenance, such as software upgrades, as needed. Collaborate with Global Support and Engineering on advanced issues. Provide in-depth product knowledge to facilitate the following: Understand and deliver on customer needs and requirements for the company’s product and with elements of the customer’s environment. Effectively advocate for improvements on the customers’ behalf to Engineering and Product teams. Write technical whitepapers and application notes. Qualifications • Strong team player working with an inclusive, global team is paramount. • Excellent customer service skills and a customer-focused attitude. • Strong problem-solving skills: troubleshooting, problem analysis, and resolution determination while using good judgment/decision-making abilities. • Strong written and verbal communication skills (spoken and written English is mandatory, but additional languages are a plus). • Effective learning skills and the willingness to learn new things and adapt quickly. • Strong multi-tasking skills. • Excellent organizational skills and attention to details. • A genuine passion for technology and desire and aptitude to increase the technical skill level required. • Self-motivation and an ability to use initiative. Technical Skills • Required Technical Skills: Strong knowledge of Microsoft Azure Cloud Platform, Linux, and MS Windows OS; Strong knowledge of hypervisor solutions (VMWare and Hyper-V; Strong knowledge of FC and iSCSI protocols and Ethernet networking. • Preferred Technical Skills: Knowledge of Google GCP and AWS Cloud Platforms; Knowledge Enterprise SAN Storage fundamentals; Scripting skills, including Python, PowerShell. Experience • Five or more years’ experience working in a “customer-facing” role as a technical support engineer. • Experience in systems deployment/admin, network operations, software support or IT Consulting with recent work experience in a customer-facing role is a major plus. About Silk Silk is the database supercharger -- the smart platform that delivers game-changing database performance without changing a thing about your underlying apps or database infrastructure, whether you’re running real-time transactional workloads or analytical workloads -- so your entire stack runs 10x faster. And with always-on availability across regions, zones and clouds, your databases keep going strong no matter what the cloud throws at you. Industry leaders like Comcast, Cisco and Telefonica rely on Silk for unlimited cloud flexibility, unbreakable data resiliency and the greatest database performance of their lives. Ready to join the Silk Squad?

Description קבוצת קשת מחפשת Help Desk Support Specialist לתפקיד הכולל תמיכה טכנית ומתן פתרונות בתחומי תחנות קצה, רשתות, שרתים ומערכות IT עבור עובדי החברה התפקיד דורש תודעת שירות גבוהה, יכולת תיעדוף משימות, ניהול זמנים ותפיסה מערכתית רחבה מה תעשו בתפקיד? • מתן שירות ותמיכה טכנית לעובדי החברה, כולל פתרון תקלות בתחנות קצה, ברשתות, בשרתים ובמערכות IT • תמיכה פרונטלית, טלפונית ובמייל, תוך עבודה שוטפת עם מערכת לניהול קריאות שירות • תיעוד קריאות שירות, מעקב אחר הטיפול ועדכון סטטוסים • מתן תמיכה שוטפת מעבר לשעות הפעילות, בהתאם לצורכי הארגון Requirements מה אנחנו מחפשים? • ניסיון של שנתיים לפחות בתפקיד דומה בארגון גדול • שליטה מלאה במערכות ההפעלה Windows 10/11 והיכרות עם Microsoft 365 • ניסיון בניהול משתמשים בסביבת Microsoft Active Directory • ניסיון בעבודה עם תוכנות לשליטה מרחוק • ניסיון באבחון ובתיקון תקלות חומרה במחשבים נייחים וניידים, לרבות כרטיסים גרפיים, ספקי כוח, לוחות אם וזיכרונות • הבנה בסיסית בתקשורת רשת ובאבטחת מידע, לרבות TCP/IP, DNS, DHCP ו-SSL, והיכרות עם GPO • ידע בהגדרה ובטיפול במכשירי מדיה ובפתרונות Casting, כגון טלוויזיות, סטרימרים וממירים יתרונות • ניסיון בעבודה עם macOS – יתרון משמעותי • ניסיון במתן תמיכה שוטפת ובתפעול מערכות מולטימדיה וחדרי ישיבות • היכרות עם מערכות ITSM לניהול קריאות שירות • הסמכות רלוונטיות MCSA, MCITP, CCNA

Description About the role You're the first one watching production. When alerts fire, tickets come in, or a customer reaches out about something not working, it comes to you first. The role is shift-based as part of our 24/7 coverage and reports to the Support Team Lead. It's hands-on. You triage what comes in, dig into logs, fix what you can fix, and pass the rest to whoever needs to see it next (Professional Services, Infrastructure, or R&D). The expectation isn't that you solve everything alone. It's that nothing falls through the cracks, and that when you do escalate, the person picking it up has what they need to keep going. Good fit for someone early in their career who wants real production experience on a system that matters. Also a fit for people with a NOC, support, or sysadmin background who are looking for something with more weight than what they're doing now. What you'll do • Watch production health across customer sites and respond to alerts as they fire • Take inbound customer tickets. Triage them, investigate, resolve what you can, escalate cleanly when you can't. • Run first-pass investigation: logs, metrics, reproducing the issue, narrowing the cause before handing off • Stay in touch with the customer through the whole thing. Confirm you've got it, set expectations, keep them updated, close the loop. • Escalate well. The Professional Services, Infra, or R&D person picking up the ticket needs context - what you saw, what you tried, what you suspect. • Keep the knowledge base alive. If you investigated something new, the runbook should be better when you're done. • Clean shift handoffs. The next person on shift should know exactly what's open and what to watch. • Spot patterns. If the same ticket keeps showing up, flag it - either for automation or for a deeper fix. • Reach out to customers proactively. Don't wait for them to report something you could've caught yourself. Requirements What we're looking for • 1-3 years of hands-on experience in technical support, NOC, sysadmin, or a similar operational role • Linux fundamentals. Command line, navigating logs, knowing how a Linux box behaves under the hood. • Basic networking: TCP/IP, DNS, routing, VPNs. Enough to know what you're looking at when something won't connect. • Comfortable reading code and reading logs to figure out what happened • Strong written communication in Hebrew and English. You'll be writing to customers, to internal teams, and in our runbooks. Nice to have • Exposure to Kubernetes or container infrastructure • Scripting in Bash or Python • Experience with Intercom, Jira, Zendesk, or similar ticketing platforms • Background in a relevant military unit or any other mission-critical operational environment • Familiarity with Prometheus, Grafana, or other monitoring tools Who you are • Reliable. You show up, you follow through. Tickets don't get dropped on your watch. • Curious. You don't just close the ticket. You want to know why it broke, and the next time it shows up you recognize it. • Calm under pressure. When alerts are firing and customers are pinging, you slow down and work the problem instead of making it worse. • You take support personally. When a customer has a bad experience, it bothers you, and you go out of your way to fix it. • You're not done growing. This role is a step toward something bigger, and it shows in how you treat it.

Lev Haolam is an international, fast-growing mission-driven enterprise based in Israel, focused on the U.S. market and committed to supporting local family-owned businesses in Israel. At Lev Haolam, we value ownership, collaboration, and continuous improvement. By joining us, you become part of a team committed to meaningful work and long-term growth, for our partners, our customers, and our people. We are currently looking for an IT Support Specialist to join our international team of passionate professionals. This is an opportunity to contribute to a purpose-driven business while building scalable processes and making a real impact. About the role: We are looking for a hands-on IT Support Specialist to ensure the smooth operation of our IT infrastructure and provide day-to-day technical support to employees at our warehouse and other company sites. In this role, you will be the first point of contact for IT-related issues, helping employees resolve technical problems and keeping workstations, printers, network equipment, and other IT assets running smoothly. You will also collaborate closely with our remote IT team, documenting incidents, escalating complex issues, and helping improve our internal IT processes. This position is ideal for someone with practical troubleshooting skills, a proactive approach, and the ability to work independently in a hands-on operational environment. What you will do: • Provide first-line IT support: Troubleshoot Windows PCs, user accounts and access, two-factor authentication (2FA), Wi-Fi, routers, and computer peripherals. • Support printing operations: Troubleshoot standard and label printers, resolve basic BarTender issues, and manage printing supplies. Escalate complex incidents to the remote IT team. • Maintain IT infrastructure: Manage network cabinets, cabling, equipment labeling, and Wi-Fi access points. Install cameras and other equipment according to approved instructions and safety procedures. • Manage IT equipment: Maintain accurate records of equipment, including serial numbers, locations, and assigned users. Prepare workstations for new employees and coordinate small IT purchases with the appropriate approval. • Document incidents and requests: Record all IT requests and independently identified issues in ClickUp in English, including the location, requester, business impact, photos where relevant, troubleshooting steps, time spent, and resolution status. • Collaborate with the remote IT team: Translate requests and technical information from Hebrew into English, provide clear incident reports, and escalate issues when necessary. • Improve IT processes: Create troubleshooting checklists, basic standard operating procedures (SOPs), and equipment location documentation. • Identify recurring issues: Share weekly summaries of common incidents and suggest practical improvements to prevent recurring problems. What we’re looking for: • At least 1 year of hands-on IT support experience, with practical troubleshooting skills being more important than job title or formal seniority. • Working knowledge of Windows PCs, printers, and computer peripherals. • Basic networking knowledge, including TCP/IP, Wi-Fi, routers, and network cabling. • Working proficiency in Hebrew, both spoken and written. • Sufficient English proficiency to communicate with the remote IT team, manage tickets, and prepare technical documentation. • Strong organizational skills and a consistent approach to ticket documentation and time tracking. • Ability to work independently, prioritize issues based on their operational impact, and recognize when escalation is necessary. • Willingness to perform hands-on installation and maintenance tasks, including working at height when required and following appropriate safety procedures. • Availability to work on-site daily and travel between company sites when needed. Nice to Have: • Experience with label printers and BarTender software. • Familiarity with Check Point network security equipment. • Experience providing IT support in a warehouse, production, or logistics environment. • Basic PowerShell knowledge. Work Conditions: • Location: On-site, Neve Daniel, Israel. • Employment type: Full-time, with employment under an Israeli employment arrangement. • Working hours: Sunday-Thursday, 9:00 AM-5:00 PM Israel time, with 1-2 hours of flexibility. • Work environment: A hands-on operational role with regular interaction with warehouse employees and close collaboration with a remote IT team. Why Join Us? At Lev Haolam, your work has real meaning. Every day, you’ll contribute to something significant - helping mission-driven products reach customers around the world while being part of a team that values impact, ownership, and growth.

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role Crusoe’s Service Desk team plays a critical role in troubleshooting, configuring, and resolving issues across servers, networks, infrastructure, SaaS applications, and file shares. You’ll partner closely with teams across the company and external vendors to elevate the user experience and keep operations running smoothly. We’re looking for someone self-motivated and customer-obsessed, who thrives in a fast-paced environment, takes pride in solving complex technical problems, and is energized by continuous learning and opportunities to grow. What You’ll Be Working On • Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications in a fast-paced environment. • Partner with cross-functional teams and external vendors to improve system performance and deliver seamless user support. • Own complex issues end to end, from initial report through resolution, documenting outcomes and driving system improvements. • Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools to keep the IT ecosystem secure and efficient. • Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives. What You’ll Bring to the Team • Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA). • Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune. • Experience administering and troubleshooting Windows, macOS, and Linux systems. • Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress. • Proficiency with ticketing systems, IT documentation platforms, and SaaS management. • Experience working as a project-oriented engineer, comfortable leading initiatives end to end. • Strong written, oral, and interpersonal communication skills, with the ability to self-start, collaborate, and problem-solve effectively. • Ability to pass a background check. Bonus Points • Bachelor’s degree or equivalent experience with 6+ years of IT systems experience. • Prior experience working in large enterprises with significant user bases. • Previous NOC/SOC experience. Benefits: Crusoe also offers a competitive benefits package designed to support financial security, health, and overall well-being. Our benefits are tailored to local market standards and include core offerings such as pension contributions and additional perks to support work-life balance. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role: As a Senior Cloud Support Engineer in our Tel Aviv team, you’ll be a key technical partner for our customers, helping them get the most out of Crusoe’s GPU-powered infrastructure. You’ll dive deep into complex technical challenges, collaborate closely with global engineering teams, and play an active part in building a world-class customer experience. At Crusoe, we move fast, value initiative, and trust our people to think creatively and act with ownership. If you love solving problems, working with cutting-edge technologies, and being part of a close-knit, mission-driven team, this is the place for you. What You’ll Be Working On: • Deliver hands-on, high-quality technical support through Zendesk, meeting SLAs and keeping CSAT at 95%+. • Be part of a 24/7 support rotation ensuring rapid response to critical issues. • Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools. • Manage alert triage, support maintenance windows, and run node delivery testing. • Work closely with global SRE, Networking, and Storage teams from triage through to RCA (root cause analysis). • Create internal documentation, onboarding materials, and SOPs to strengthen the global support process. • Suggest and implement process and tooling enhancements to make our systems more efficient and resilient. What You’ll Bring to the Team: • Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience (4+ years in a similar technical role). • Strong CLI skills and comfort navigating Linux environments. • Experience using Git for collaboration and version management. • At least 5 years in technical support (cloud, storage, or networking). You know how to listen, troubleshoot, and communicate clearly both in English and Hebrew. • Hands-on experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and observability tools (e.g., Grafana). Familiarity with AWS, Azure, or GCP. • Clear, concise communicator with the ability to prioritize competing escalations. • Understanding of high-performance computing technologies like Infiniband, Slurm, RDMA, RoCE, and SDN. Bonus Points: • Experience with storage technologies such as NVMe, SSDs, and distributed storage systems. • Experience with block storage, object storage, and/or file storage. Familiarity with storage protocols like NFS, SMB, iSCSI, and NVMe-oF. • Certifications: CKA, CKAD, CKS, KCNA, AWS (Machine Learning, Data Analytics, Solutions Architect, Developer), NVIDIA AI, or Linux Foundation certs. • Experience with automation tools or scripting languages. • Enjoy coaching teammates and sharing knowledge. • Passion for making technology more efficient and sustainable. Benefits: Crusoe also offers a competitive benefits package designed to support financial security, health, and overall well-being. Our benefits are tailored to local market standards and include core offerings such as pension contributions and additional perks to support work-life balance. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Description About Tenzai Tenzai is building autonomous AI hackers that think like the world's best offensive security experts, act like them, and then help fix what they find before the real ones do. If this mission speaks to you, come defend the world's software: autonomously, continuously, and in-depth. About the role We’re looking for a Technical Support Engineer to support customers through technical POCs, onboarding, and ongoing use of our autonomous security platform. Based in Israel and working closely with R&D and DevOps, you’ll provide real-time support to North American customers. This is a hands-on role for a cybersecurity technical expert comfortable troubleshooting and resolving issues directly with customer teams. Responsibilites • Serve as the primary technical point of contact during customer POCs — supporting deployment, configuration, and troubleshooting so prospects see value fast. • Own technical onboarding for new clients, guiding them through setup, integrations, and initial configuration of the platform. • Provide ongoing technical support to live customers, diagnosing and resolving issues across the product and its integrations. • Run live technical calls with customers over Zoom, Meet, or Teams, and support them asynchronously via email, Slack, and our ticketing system. • Triage, reproduce, and document bugs and feature requests, and escalate to R&D and DevOps with the technical context they need to act quickly. • Work closely with Israel-based R&D and DevOps teams as the connective layer between customer environments and the engineering roadmap. • Build and maintain internal and customer-facing documentation, runbooks, and troubleshooting guides. • Track support activity and flag trends or recurring issues that point to product or process improvements. • Contribute to the development of our global support framework and team, while establishing operational procedures and evaluating technical tooling. Requirements • 3-5 years of experience in technical support, customer support engineering, or a similar customer-facing role supporting cybersecurity products (e.g., AppSec, EDR, SIEM, vulnerability management, or pentest tooling). • Hands-on technical depth: comfortable with networking fundamentals, Linux, cloud environments (AWS/GCP/Azure), reading logs, and working with APIs and integrations; scripting ability (Python or Bash) is a strong plus. • Solid grounding in application security concepts and vulnerability triage — able to understand a finding well enough to explain it, not just route it. • Pen test background — is a strong plus. • Strong written and verbal English communication skills; confident running live technical calls with customer engineering and security teams. • Based in Israel and available to work shifted hours (afternoon into evening, Israel time) to provide real-time overlap with North American customers. • Comfortable working in a fast-paced startup environment with a high degree of ownership and ambiguity. Why Tenzai • Working on problems that matter - Software is now written and deployed faster than it can be secured. Attackers are beginning to use AI to find vulnerabilities at scale. Tenzai exists to close that gap. It's a mission that requires elite hackers, and also sharp storytellers, wicked-smart operators, and experienced market builders. • Building a category in the making - Tenzai is defining a new category in cybersecurity. That means every team — from research and engineering to product, brand, and go-to-market — has a chance to shape how the industry understands and adopts autonomous security. If you thrive building something from zero and helping a new idea take hold in the world, keep reading. • Talent density - We believe small teams of exceptional people outperform large organizations. Tenzai was founded by veteran security experts and repeat entrepreneurs. We hire deliberately and value curiosity, initiative, and craftsmanship, whatever your discipline. • Creating real impact, quickly - Whether you're building systems, shaping product experiences, telling the story, or helping customers succeed, your work will immediately influence how organizations secure their software. We move quickly, keep teams lean, and give humans ownership. • Ambition with humility - We're tackling hard problems with a team that values deep expertise and thoughtful collaboration. Everyone here is learning, experimenting, and pushing the boundaries of what's possible. Plus, we love eating lunch together.

Description Vega is one of the fastest-growing startups in cybersecurity, redefining security analytics and operations with an AI-native platform for the SOC. We are building the next-generation operating system for security teams. Vega is already delivering real impact at some of the world’s largest organizations by improving detection, unlocking the value of security data, and reducing cost and complexity. With HQs in New York and TLV, we are looking for people who want to help shape the future of security operations. ABOUT THE ROLE We’re looking for a Technical Support Lead to own how Vega supports its customers. Our customers are security teams at large organizations who rely on Vega to run their SOC. For them, good support means fast, knowledgeable answers from people who understand both the product and their environment. It also plays a big part in whether they renew and grow with us. We think support in 2026 should look different. AI agents now handle much of the investigation, triage, and first response, and people focus on judgment, complex problems, and customer relationships. Our support is already built this way, as a mix of AI agents and people, and you’ll help shape how it keeps evolving. In this role you’ll be the main escalation point for customer issues and own our response from the first message to resolution. You’ll support customers at every stage, from technical questions during evaluations and POCs to issues in production. You’ll work closely with R&D, Pre-Sales, and Post-Sales to resolve issues, keep customers informed, and feed what we learn back into the product. WHAT YOU WILL DO • Own Vega’s support response, with a focus on quality and depth as well as speed. • Own support metrics and make decisions based on data. Define what we measure, know where customers get stuck and where we’re slow, spot trends early, and use the data to drive changes in product, process, and priorities. • Act as the escalation point for critical customer issues: coordinate across teams, keep everyone updated, and follow through to resolution. • Work AI-first. Use AI agents and tools as part of everyday work for investigation, triage, documentation, and customer communication, and keep looking for ways to do more with them. • Help shape how our AI agents and people work together: decide what agents should handle, where a person adds the most value, and how to keep the quality of both high. • Support both Pre-Sales (POCs and evaluations) and Post-Sales (production customers), working alongside SEs, TAMs, and Cyber Defense Services. • Work with R&D to find root causes and prioritize fixes based on customer and business impact. • Build and refine support processes such as escalation paths, SLAs, and customer communication, with AI built in from the start. • Requirements WHAT YOU WILL BRING • 4+ years in technical support, support engineering, or a customer-facing technical role, ideally working with enterprise customers. • Experience handling customer escalations, with clear communication and a strong sense of ownership. • Solid technical background in cloud environments (AWS, Azure, and/or GCP), data pipelines, and integrations. • A data-driven approach, with experience defining support metrics and using them to drive improvements. • An AI-native way of working: you already use the latest AI models and tools every day and have strong opinions on where they help and where they don’t. • An understanding of how support affects the business, including customer trust, renewals, and deals. • Curious, collaborative, and comfortable working with engineers, customers, and executives alike. • Experience in a startup or fast-growing company is a plus. NICE TO HAVE • Background in a SOC, Security Engineering, Incident Response, or Threat Hunting role. • Hands-on experience with SIEM or observability platforms (Splunk, Elastic/ELK, Microsoft Sentinel, or equivalent). • Experience supporting SIEM deployments at enterprise scale. • Experience supporting Pre-Sales teams during POCs and technical evaluations. • Experience working with AI agents in a support or operations setting. • Familiarity with KQL (Kusto Query Language).

Description VAST Data is looking for a VAST On Cloud - Customer Success Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is at the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market." — Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality, and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history. As a VAST On Cloud - Customer Success Engineer, you will be regarded as a VAST Data technical expert specialized in deploying, supporting, and optimizing our enterprise platform within cloud environments. You will be a vital part of the VAST "Flight Crew" for our customers, working closely with a dedicated team of Support Engineers and Success Managers to manage all post-sales activity and ensure maximum adoption. Your focus will extend beyond traditional support into active customer success—helping clients design, automate, and navigate hybrid and multi-cloud architectures. You will use your deep cloud-native expertise, hands-on troubleshooting skills, and client-facing mastery to help customers successfully run the VAST AI OS across the world's leading public and private cloud platforms. Key Responsibilities Deploy & Maintain: Deploy, configure, and maintain cloud services and infrastructure components in customer public and private cloud environments. Build Trusted Relationships: Develop deep, technical, and trusted relationships with customers based on technical excellence, a customer-first mindset, and your command of the VAST On Cloud product portfolio. Automation & IaC: Contribute to cloud automation and orchestration efforts using Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Shell). Cloud Operations & Observability: Understand and regularly interact with each cloud provider's native monitoring, logging, dashboards, and observability tools, alongside infrastructure monitoring tools (e.g., Grafana, Prometheus). Deep Troubleshooting: Troubleshoot complex CSP instances and networks. Systematically parse logs to identify and resolve issues within the Cloud Provider that extend beyond the VAST AI OS itself. Root Cause Analysis: Perform thorough root cause analysis (RCA) and post-incident reviews for infrastructure-level incidents to ensure continuous improvement and platform stability. OnPrem/Hybrid Integration: Work with customers to integrate VAST On Cloud with their existing On-Premises systems, facilitating robust Hybrid Cloud architectures. Cross-Functional Collaboration: Partner with VAST engineering, product management, pre-sales, and professional services to elevate product features, escalate unresolved bugs, and advocate for customer-specific priorities. Requirements Experience: 5+ years of experience in technical customer-facing roles (Customer Success, Technical Support, Cloud Engineering, or Post-Sales) working with complex cloud infrastructure, networking, or storage solutions. Multi-Cloud Expertise: Extensive expertise with Cloud Service Providers (CSPs) like AWS, Azure, and GCP, covering instance management, operations, and the ability to quickly ramp up on any missing provider. Cloud Networking & Security: Advanced understanding of cloud networking and security—specifically designing, deploying, and integrating cloud architectures with On-Premises systems (Hybrid Cloud). Diagnostics Skills: Practical and demonstrable cloud networking diagnostic skills (VPC/VNet, subnets, route tables, security groups) and utilization of Linux OS utilities for client-to-cluster troubleshooting. Scripting & Cloud CLIs: Highly skilled at creating and debugging Python scripts using cloud APIs/SDKs. Proficiency with cloud CLIs (AWS CLI/aws, Google Cloud CLI/gcloud, Azure CLI/az) and scripting (Python, Shell/Bash) for diagnostics and automation. Linux Systems Administration: Advanced Linux systems administration experience (primarily Rocky Linux or similar Enterprise Linux distributions). Containerization & Orchestration: Strong experience working with Docker and Kubernetes environments. Infrastructure as Code: Practical, hands-on experience using Terraform and Ansible to deploy and manage cloud-native infrastructure. Observability Stacks: Solid experience with observability stacks and infrastructure tools (such as Grafana and Prometheus). Education: B.Sc. or MS in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field (or equivalent practical experience). Travel & Availability: * Ability to travel around 20% of the time to support customer deployments and professional services. • Participation in a rotational weekend shift once every 8-12 weeks and occasional holiday coverage. Nice to Have: • AWS: AWS Certified Solutions Architect (Associate/Professional) / AWS Certified SysOps Administrator / AWS Certified DevOps Engineer • Azure: Microsoft Certified: Azure Network Engineer Associate / Azure Solutions Architect Expert • GCP: Google Cloud Certified Professional Cloud Architect / Professional Cloud DevOps Engineer

Description This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market."- Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history. Requirements As a Technical Support, you will be regarded as a VAST Data product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team. Required skill set: Overall 3+ years of experience in customer-facing, pre-sale/post-sale positions working with complex IT solutions. Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world. Significant experience required in the areas of file systems and scale-out NAS Implementation An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing. Excellent written and verbal communication and presentation skills. An advantage to candidates that have hands-on lab and hardware management experience. An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up. MS or B.Sc. in CS, CE, EE or related fields. Ability to travel. To be successful in this role, you will need to travel around 20% of the time.

Description Service Desk Specialist We are looking for a hands-on Service Desk Specialist to serve as the primary IT focal point at our new site. This position combines Service Desk support with local IT infrastructure ownership. You will support employees, maintain workplace technology, troubleshoot systems and connectivity, manage incidents, and coordinate with central IT teams. The role combines end-user support with local systems and infrastructure responsibilities, including: • Providing on-site and remote technical support • Installing and troubleshooting computers, software, printers, and meeting-room equipment • Supporting Microsoft 365, Active Directory, permissions, MFA, DNS, DHCP, and NAC • Troubleshooting local networks, switches, Wi-Fi, and connectivity • Managing incidents and service requests through our ticketing system • Supporting employee onboarding, offboarding, IT assets, and documentation • Coordinating escalations and infrastructure activities with central IT teams • Managing an extensive VMware virtual environment • Maintaining backups and replications and safeguarding company data Requirements • 3+ years of experience in IT support or system administration • Strong knowledge of Windows, Microsoft 365, Active Directory, networking, and endpoint support • Excellent troubleshooting and customer service skills • Ability to work independently and take full ownership of site IT operations • Knowledge of IT security systems, including AV/EDR solutions, NAC, vulnerability assessment tools, patch management, and server hardening, is an advantage • Familiarity with firewalls (FortiGate) is an advantage • High-level written and verbal Hebrew and English

Job Description Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise. As we scale, we are looking for candidates to manage all global IT physical and virtual assets and deliver technical support to employees in an ever-changing infrastructure. You will implement robust logistics processes and oversee global IT assets to optimize ServiceNow end-users support flow, lifecycle and company growth. You will join the Global IT & Security team and report to ServiceNow DT & Security Support Manager. Working closely with all the company’s departments and end-users. Responsibilities: • Provide technical support to ServiceNow employees • Implement, deploy and manage IT & Security asset management systems and processes • Manage physical and virtual assets' lifecycle, contracts and support • Responsible for global IT & Security assets procurement • Maintain and manage end-to-end of assets’ vendors and suppliers • Responsible for payments, invoices and working closely with the finance team and vendor’s finance requests • Responsible for the good functioning and maintenance of the conference rooms infrastructure and systems • Responsible for new employees' on-boarding setup and orientation • Responsible for employees' off-boarding process • Identify, automate and document solutions to common issues • Work with on-prem and cloud systems • This position requires availability for on-call support every other Friday. Qualifications • At least 2 years of experience with end-user support in a macOS environment • Experience in asset (physical and virtual) management and logistics operations • Excellent and proven serviceability skills • Excellent verbal and written communication and interpersonal skills • Experience with local and international shipping process • Experience with suppliers and vendor management • Excellent documentation capabilities • Good negotiation skills and training capabilities • Strong proficiency in both spoken and written English • Very high motivation and willingness to continuously learn • High level of independence and time management skills • Team player state of mind, caring about the impact of the infrastructure on its users Join our excellent team if you’re: Curious and love to learn and explore new depths in the technology you use every day. Willing and able to meet a challenge hands-on, solve problems independently and make things happen. Open-minded, flexible, and thrive in a highly dynamic, fast-paced, ever-changing environment. Approachable and enjoy collaborating with others. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Description Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. We're looking for a motivated student who wants to take their first step into the high-tech world — and not just anywhere, but at one of the fastest-growing cybersecurity companies out there, working on some of the most interesting challenges in the industry. This is an entry-level position with real room to grow: you'll get hands-on training, mentorship, and the chance to develop into a full Technical Support Engineer role over time. Responsibilities • Provide accurate and timely support via Slack, chat, or email to help troubleshoot and resolve customer issues. • Learn to diagnose technical problems and escalate complex issues to R&D or Product when needed. • Build strong relationships with customers and maintain a professional, supportive tone. • Help create and update support documentation, and log interactions in the support system. • Continuously build your technical skills through ongoing training and mentorship. Requirements • Currently pursuing a degree (Engineering, Computer Science, Cyber Security, or related field) – Must. • At least one full year remaining until graduation – Must. • Fluent English (written and spoken) – Must. • Availability to work intensive hours, including night and weekend shifts – Must. • Strong will to learn, curiosity about cloud and cybersecurity technologies. • Ability to work both independently and as part of a team. • Advantage: familiarity with Linux, basic networking, SQL, or cloud environments.

Description Who we are Upwind is a cloud security platform that uses runtime context to show security teams what actually matters. Powered by eBPF sensors, we cover everything from cloud posture to real-time threat protection and API security. Our customers are global, their environments are complex, and they count on us when something breaks. The role Our Support team is where deep technical skill meets real customer impact. You’ll be the person customers turn to when things get complicated: digging into cloud and Kubernetes environments, finding the root cause, and making sure they leave the conversation with a solution and with more trust in us than before. You’ll join a global team of 14 engineers, 5 of them here in Israel, and work directly with R&D and Product. What you find in the field shapes what we build. What you’ll do • Troubleshoot and resolve complex technical issues for global customers via Slack, chat, and email • Dig into root causes across cloud, Kubernetes, Linux, networking, and databases, and escalate to R&D or Product with a clear, well-investigated picture when needed • Build strong relationships with customers and help them get the most out of the platform • Document solutions and turn recurring issues into knowledge the whole team can use • Bring field insights back to R&D and Product to help improve the product • Keep growing: the product, the cloud landscape, and the threats all move fast, and so will you Requirements What you bring (must have) • 3–6 years of hands-on experience in Technical Support, Technical Account Management, or Escalation Engineering at a software/SaaS company, working with global customers (internal IT support doesn’t match this role) • Strong experience with AWS and Kubernetes • Experience with MySQL • Solid background in Docker, Linux, and networking • Experience with OpenSearch, Grafana, or similar tools for troubleshooting and analysis • Excellent English, written and spoken • Strong self-learning ability and the independence to dig in on your own, while working well as part of a team Nice to have • Experience in cybersecurity, especially cloud security • Bachelor’s degree in Engineering / Cyber Security or equivalent experience

Description אנחנו ב-KPMG ISRAEL, פירמה גלובלית מהגדולות בעולם, מתמחים בשירותי ביקורת וייעוץ עסקי ומלווים את החברות המובילות במשק, הצמיחה שלנו מונעת ע"י תוצאות אמתיות עבור הלקוחות שלנו. האנשים שלנו הם שהופכים את הפירמה למקום הטוב ביותר לעבוד בו, אנו מעודדים פיתוח אישי ומקצועי, סביבת עבודה ייחודית, מתגמלת, חדשנות ומצוינות.זה המקום להזניק את הקריירה שלכם – ללמוד, להתפתח, להיות משמעותיים ולהשפיע! גאים לשתף שבזכות האנשים שלנו נבחרנו בפעם השנייה ברציפות "למעסיק הטוב ביותר" עפ"י עיתון גלובס KPMG מחפשת תומכ.ת טכני.ת התפקיד כולל: • תמיכה טכנית במערכות מידע פנים ארגוניות ומערכת ביקורת ייעודית של הפירמה. • מענה לפניות משתמשים פנימיים בנושאים הקשורים למערכות. • ייעץ וליווי מחלקות הביקורת של הפירמה בעבודה עם המערכות. • ניתוחי נתונים עבור צוותי הביקורת. • עבודה בממשק גלובאלי מול סניפי הפירמה בעולם. מתאים כמשרה התחלתית בעולם מערכות מידע Requirements • תואר ראשון - חובה • ניסיון בעבודה עם קבצי נתונים באקסל וטקסט • שליטה וניסיון מוכח ב-EXCEL כולל שליטה מלאה בנוסחאות • כושר ביטוי בכתב ובע"פ- בעברית ובאנגלית • יכולות אנליטיות טובות • יכולת לחשוב מחוץ לקופסא ולפתור בעיות במהירות וביעילות • זמינות למשרה מלאה במשרדים בתל אביב המשרה מיועדת לכלל הא.נשים, אנו תומכים בגיוון ורואים בכך עוצמה ויכולת התפתחות ולמידה, דוגלים בהכלה ומעצימים נשים וגברים כאחד