Technical Account Manager jobs in Tel Aviv-Yafo

Description About Us We know the title says - "About Us". But really, it's all about you. At Evinced, we believe the way to make a true difference starts with our team, people passionate about solving complex technical challenges and creating a positive impact. Forget about the buzzwords, want to work on products that break barriers and build an inclusive digital space? At Evinced, you'll be developing disruptive new ways for large enterprises to build accessible web and mobile apps that work for everyone, by developing AI-enabled tools and frameworks that find, cluster, and track accessibility problems automatically, saving developers time and reducing risk. Ready to make your impact on different products, the roadmap, and most importantly - on billions of people worldwide who experience disabilities? It's more than a job, it's a mission. Your Team Joining our TAM organization, you will spearhead a first-of-its-kind digital engagement tier at Evinced - a scaled, digital-touch model built to ensure the long-term success of our customers. This is a hands-on, customer-facing position that blends technical expertise with strong relationship management. You’ll serve as a trusted technical advisor - blending proactive account health and usage monitoring with hands-on support for customer implementations and optimization of our accessibility solutions. You’ll onboard & guide customers through complex technical challenges, help them maximize the value of our products, and influence product direction through real-world customer feedback. You'll be joining a team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact. Your Impact • Own the health of a large portfolio of customers in a (mostly) digital engagement model, making sure product usage is healthy and customers are happy and getting the best of our value. • Proactively monitor account-health signals (usage, adoption, tenant health) and raise flags on churn risk early. • Run scaled engagement: one-to-many communications, targeted check-ins, schedule user interviews, and self-service resources. • Drive adoption and time-to-value across your book through proper onboarding and enablement. • Own a portion of the support tickets for your customers, resolving what you can and escalating cleanly, both to deepen your technical knowledge, understand customers' pain, and to relieve load on the Support team. • Partner with TAMs, Account Executives, Support, Engineering and Product to surface at-risk accounts and hand off expansion signals to the Account Executives. • Help build the digital engagement playbook, templates and knowledge content as the tier is created from scratch. Your Qualities • 1-3 years in a customer-facing technical or Customer Success role in B2B SaaS (TAM, CSM, support engineer or solutions). • A technical foundation: comfortable reading code and navigating web and mobile development environments, and eager to learn testing frameworks. • Embrace an AI-first approach utilizing cutting-edge tools. We seek a technical professional comfortable with advanced AI integration (beyond basic generative AI chat) who thrives on continuous learning and rapid scaling. • Data-oriented: comfortable reading usage and adoption dashboards and turning signals into action. • Strong written communication for scaled, digital engagement, and organized self-management across a large book of accounts. • Proactive, flag-raising mindset; comfortable being the customer voice and pushing for desired outcomes with light process in a fast-paced startup. • Fluent English, written and verbal. Nice to Have • Experience with web and/or mobile accessibility. • Familiarity with functional testing frameworks (Selenium, Playwright, Appium, Espresso) and CI/CD pipelines. • Experience in a scaled / digital tier Customer Success model. Our offices are located in Tel Aviv, near the Hashalom train station and the Yehudit light rail station, with on-site parking available. We offer a hybrid work model with flexible working hours.

Perion is a global advertising technology company delivering solutions to the biggest brands and publishers around the globe across search, social media and display, video, CTV, and programmatic DOOH. Home to an award-winning technology solution –– with our unique data-driven AI/ML based technologies, we deliver and optimize hundreds of terabytes of data and billions of events per day. We’re working with dozens of sources to provide a superior experience across screens and platforms, including mobile, video, social and native. Perion's publisher network is growing, and so is the complexity of managing it well. We're scaling our premium publisher relationships across display, CTV, video, and mobile app while pushing into new markets, and we need someone who can do both at once: deepen existing partnerships and build new ones from the ground up. Based in Tel Aviv (hybrid, three days minimum in office), this role sits at the heart of how Perion's supply business performs, connecting premium publishers to the outcomes they care about. What you'll be doing • Own day-to-day relationships with a portfolio of publishers across display, CTV, video, and mobile app, serving as their primary point of contact across onboarding, optimization, and growth • Drive adoption of Perion's supply path ad products and dashboards across your publisher portfolio, ensuring partners are getting full value from the platform • Identify and act on upsell and expansion opportunities within existing accounts, bringing new Perion products and formats to publishers who are ready for them • Troubleshoot technical and creative issues as they arise, including bid requests, win rates, bid caching, pricing, and fee structures, working cross-functionally with product and dev ops to resolve them • Analyze performance reports regularly to surface insights, flag risks early, and make recommendations that improve publisher outcomes and Perion's supply quality • Build senior-level relationships within publisher organizations, positioning yourself as a trusted advisor who understands their business, not just their account What we're looking for • 2-4 years of Proven experience in account management, publisher success, or business development at a media company, agency, or publisher • Previous experience working with in programmatic space, including familiarity with header bidding, bid dynamics, SSPs & DSPs, and supply path optimization • Prior experience managing mobile app publishers or working within the mobile app advertising ecosystem • Demonstrated ability to analyze data and translate findings into clear, actionable recommendations • Strong track record of managing multiple accounts simultaneously, with a clear focus on organizational skills and attention to detail • Fluent English, written and spoken • Bachelor's degree in Information Systems, Industrial Engineering, or equivalent practical experience Nice to Have • Previous experience working with Tableau, Looker, or similar reporting and analytics platforms • Prior experience with Jira or similar project management tools • Familiarity with Jounce Media and SPO industry standards • Previous experience working with AI tools such as ChatGPT, Claude, or similar • Working knowledge of Excel at an intermediate level or above