Technical Account Manager jobs in Israel

As a Technical Account Manager (TAM) at Echo, you will serve as a trusted technical advisor to our customers, helping them successfully adopt and maximize the value of Echo’s platform. You’ll work closely with customers and partner with Sales, Product, and Engineering to solve technical challenges and ensure long-term customer success. Responsibilities: • Own the technical relationship with customers from onboarding through ongoing adoption and expansion. • Guide customers through implementation, integration, and best practices. • Troubleshoot technical issues and coordinate with Engineering and Product to drive resolution. • Proactively identify risks, technical gaps, and opportunities to increase customer value. • Serve as the voice of the customer internally, translating feedback and needs into actionable insights. • Build strong relationships with both technical stakeholders and key decision-makers. Requirements: • 3+ years of experience in a customer-facing technical role such as TAM, Solutions Engineer, Solutions Architect, or similar. • Strong technical background with the ability to understand complex environments and troubleshoot technical challenges. • Experience working with enterprise B2B customers. • Excellent communication skills and the ability to explain complex technical concepts clearly. • Strong ownership mindset with a proactive, hands-on approach. • Ability to work cross-functionally with Sales, Product, and Engineering in a fast-paced startup environment. • Experience in cybersecurity, cloud infrastructure, DevOps, or containers is a strong advantage.

About Us Novee is the AI penetration testing platform built for a world where attackers operate at machine speed. Founded in Tel Aviv in April 2025 by a team with decades of nation-state offensive security experience - including veterans of Unit 8200, Iron Dome, and elite zero-day research - we're turning that expertise into a platform that thinks like a real attacker, runs continuously, and uncovers the novel vulnerabilities that manual testers and scanners miss. We raised $51.5M in four months, backed by top investors YL Ventures, Canaan Partners, and Oren Zeev - one of the fastest funding trajectories in offensive security. Our proprietary AI model outperforms frontier LLMs by over 55% on real exploitation benchmarks, and we're just getting started. We're looking for exceptional people to join our mission: making continuous, intelligent offensive security the new standard. About the Role We're hiring a highly technical and hands-on Technical Account Manager to join our growing team in Tel Aviv and support customers across EMEA and Israel. You will be the first TAM dedicated to EMEA and Israel, working closely with our Head of Customer Success. You'll also collaborate with the two other TAMs in the organization as we support and scale our customer base. You will own the technical post-sales lifecycle end-to-end - including onboarding, deployment, integrations, troubleshooting, and ongoing optimization - ensuring customers successfully operate and scale the platform in their environments. This role sits at the intersection of Technical Account Management, Product, and Engineering, requiring a deep understanding of how our platform integrates into customer environments, how data flows, and how to translate technical insights into real business value. You'll work closely with customers, R&D, Product, and Sales - playing a critical role in technical success, platform adoption, and revenue impact. Responsibilities Own the technical success of customer deployments end-to-end Lead onboarding, integrations, and deployment in customer environments Work hands-on with customer systems, data, and integrations Troubleshoot complex technical issues in production environments Identify gaps, issues, and edge cases - and solve them proactively Perform validations (manual and automated) to ensure platform accuracy and value delivery Translate technical findings into clear business insights for customers Act as the main technical point of contact and build trusted relationships with customers Provide ongoing technical support and debugging Work closely with R&D and Product to share feedback and improve the platform Support expansion and renewal efforts through strong technical execution Contribute to building processes, playbooks, and best practices as the TAM function grows Requirements 5+ years of experience in Technical Account Management, Solution Engineering, Customer Success Engineering, or technical support roles Strong technical background and ability to understand complex systems and integrations Experience working with B2B customers - must Experience owning technical customer engagements end-to-end Strong troubleshooting and problem-solving skills Experience working cross-functionally with Product, R&D, and Sales Understanding of penetration testing / vulnerability management - strong advantage Familiarity with AI / LLM / Prompt Engineering - advantage Who You Are Highly independent with a strong ownership mindset Comfortable operating in an unstructured, fast-paced startup environment Strong communicator with both technical and business stakeholders Proactive and solution-oriented Able to manage multiple customers and priorities simultaneously A true team player with a "get things done" attitude Bonus Points Background in cybersecurity, offensive security, or vulnerability management Experience supporting enterprise customers at scale Experience working hands-on with technical environments or writing scripts Experience building TAM or post-sales technical processes from scratch

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Technical Account Manager at CrowdStrike you will provide proactive technical support to our Premium Support customers. At CrowdStrike, you will be working with people who “wrote the book” on hacking and internet security. We care deeply about our customers’ success. We ensure they are protected, stable, and empowered to stop breaches. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem-solving skills. What You'll Do: • Serve as primary technical contact and augment our customer support teams in EMEA. • Onboard new customers to the CrowdStrike platforms. • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices. • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. • Engage with customers at all levels of their organisation, from the front lines of the SOC to the C-suite. • Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. • Escalate customer issues to management when appropriate. • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. • Create knowledge base content to capture new learning for reuse throughout the company and user base. • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. • Support the sales teams in identifying account expansion opportunities. • Drive support cases to ensure issues are being resolved in a timely manner. What You’ll Need: • Bachelor’s Degree or equivalent experience • Native or Fluent in English and Hebrew • Experience working with Windows Server Operating Systems • Knowledge of enterprise web technologies, security and cutting-edge infrastructures • Excellent customer service skills and ability to quickly establish technical credibility with customers • Excellent communication skills, written and verbal • Proven problem-solving skills • Collaborative attitude • Ability to travel up to 25% • Commitment to customer success • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes. Bonus Points: • Bachelor’s Degree in Computer Science or equivalent • CISSP or ITIL Certification • 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organisation • Deep expertise in Linux and Mac platforms #LI-GT1 #LI-JP2 #LI-Remote Benefits of Working at CrowdStrike: • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. 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Description About Us We know the title says - "About Us". But really, it's all about you. At Evinced, we believe the way to make a true difference starts with our team, people passionate about solving complex technical challenges and creating a positive impact. Forget about the buzzwords, want to work on products that break barriers and build an inclusive digital space? At Evinced, you'll be developing disruptive new ways for large enterprises to build accessible web and mobile apps that work for everyone, by developing AI-enabled tools and frameworks that find, cluster, and track accessibility problems automatically, saving developers time and reducing risk. Ready to make your impact on different products, the roadmap, and most importantly - on billions of people worldwide who experience disabilities? It's more than a job, it's a mission. Your Team Joining our TAM organization, you will spearhead a first-of-its-kind digital engagement tier at Evinced - a scaled, digital-touch model built to ensure the long-term success of our customers. This is a hands-on, customer-facing position that blends technical expertise with strong relationship management. You’ll serve as a trusted technical advisor - blending proactive account health and usage monitoring with hands-on support for customer implementations and optimization of our accessibility solutions. You’ll onboard & guide customers through complex technical challenges, help them maximize the value of our products, and influence product direction through real-world customer feedback. You'll be joining a team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact. Your Impact • Own the health of a large portfolio of customers in a (mostly) digital engagement model, making sure product usage is healthy and customers are happy and getting the best of our value. • Proactively monitor account-health signals (usage, adoption, tenant health) and raise flags on churn risk early. • Run scaled engagement: one-to-many communications, targeted check-ins, schedule user interviews, and self-service resources. • Drive adoption and time-to-value across your book through proper onboarding and enablement. • Own a portion of the support tickets for your customers, resolving what you can and escalating cleanly, both to deepen your technical knowledge, understand customers' pain, and to relieve load on the Support team. • Partner with TAMs, Account Executives, Support, Engineering and Product to surface at-risk accounts and hand off expansion signals to the Account Executives. • Help build the digital engagement playbook, templates and knowledge content as the tier is created from scratch. Your Qualities • 1-3 years in a customer-facing technical or Customer Success role in B2B SaaS (TAM, CSM, support engineer or solutions). • A technical foundation: comfortable reading code and navigating web and mobile development environments, and eager to learn testing frameworks. • Embrace an AI-first approach utilizing cutting-edge tools. We seek a technical professional comfortable with advanced AI integration (beyond basic generative AI chat) who thrives on continuous learning and rapid scaling. • Data-oriented: comfortable reading usage and adoption dashboards and turning signals into action. • Strong written communication for scaled, digital engagement, and organized self-management across a large book of accounts. • Proactive, flag-raising mindset; comfortable being the customer voice and pushing for desired outcomes with light process in a fast-paced startup. • Fluent English, written and verbal. Nice to Have • Experience with web and/or mobile accessibility. • Familiarity with functional testing frameworks (Selenium, Playwright, Appium, Espresso) and CI/CD pipelines. • Experience in a scaled / digital tier Customer Success model. Our offices are located in Tel Aviv, near the Hashalom train station and the Yehudit light rail station, with on-site parking available. We offer a hybrid work model with flexible working hours.

Perion is a global advertising technology company delivering solutions to the biggest brands and publishers around the globe across search, social media and display, video, CTV, and programmatic DOOH. Home to an award-winning technology solution –– with our unique data-driven AI/ML based technologies, we deliver and optimize hundreds of terabytes of data and billions of events per day. We’re working with dozens of sources to provide a superior experience across screens and platforms, including mobile, video, social and native. Perion's publisher network is growing, and so is the complexity of managing it well. We're scaling our premium publisher relationships across display, CTV, video, and mobile app while pushing into new markets, and we need someone who can do both at once: deepen existing partnerships and build new ones from the ground up. Based in Tel Aviv (hybrid, three days minimum in office), this role sits at the heart of how Perion's supply business performs, connecting premium publishers to the outcomes they care about. What you'll be doing • Own day-to-day relationships with a portfolio of publishers across display, CTV, video, and mobile app, serving as their primary point of contact across onboarding, optimization, and growth • Drive adoption of Perion's supply path ad products and dashboards across your publisher portfolio, ensuring partners are getting full value from the platform • Identify and act on upsell and expansion opportunities within existing accounts, bringing new Perion products and formats to publishers who are ready for them • Troubleshoot technical and creative issues as they arise, including bid requests, win rates, bid caching, pricing, and fee structures, working cross-functionally with product and dev ops to resolve them • Analyze performance reports regularly to surface insights, flag risks early, and make recommendations that improve publisher outcomes and Perion's supply quality • Build senior-level relationships within publisher organizations, positioning yourself as a trusted advisor who understands their business, not just their account What we're looking for • 2-4 years of Proven experience in account management, publisher success, or business development at a media company, agency, or publisher • Previous experience working with in programmatic space, including familiarity with header bidding, bid dynamics, SSPs & DSPs, and supply path optimization • Prior experience managing mobile app publishers or working within the mobile app advertising ecosystem • Demonstrated ability to analyze data and translate findings into clear, actionable recommendations • Strong track record of managing multiple accounts simultaneously, with a clear focus on organizational skills and attention to detail • Fluent English, written and spoken • Bachelor's degree in Information Systems, Industrial Engineering, or equivalent practical experience Nice to Have • Previous experience working with Tableau, Looker, or similar reporting and analytics platforms • Prior experience with Jira or similar project management tools • Familiarity with Jounce Media and SPO industry standards • Previous experience working with AI tools such as ChatGPT, Claude, or similar • Working knowledge of Excel at an intermediate level or above

Make Your Mark Cymulate’s Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously. With world-class clients we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we’re always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner, G2 and Glassdoor, our clients and employees have let us know what they love about us. What Will You Do • Own the technical relationship for enterprise customers across EMEA • Act as a trusted advisor on security validation, architecture, integrations, and platform adoption • Lead technical onboarding, architecture reviews, and success planning • Serve as an escalation point for complex technical challenges • Conduct technical reviews and EBRs with both technical and executive stakeholders • Monitor customer technical health, adoption, integrations, and validation maturity • Identify new use cases and support platform expansion • Work closely with Implementation, Product, Engineering, Support, and Customer Success teams • Support partners and distributors with technical enablement, workshops, architecture guidance, and escalations • Help partners design scalable enterprise and managed service deployments What Will You Have • 8+ years of cybersecurity experience, including 4+ years in customer-facing technical roles such as TAM, Solutions Architect, Sales Engineer, or Security Consultant • Strong knowledge of SIEM, XDR/EDR, vulnerability management, threat detection, and exposure management • Experience with APIs, integrations, automation, and data flows • Strong troubleshooting skills across Linux, Windows, and macOS • Familiarity with AWS and/or GCP and Infrastructure-as-Code concepts • Ability to communicate effectively with both technical teams and CISOs • Experience leading customer workshops, technical reviews, and strategic discussions • Strong customer ownership mindset with experience driving adoption, retention, and expansion • Experience with BAS, AEV, MDR, DevSecOps, Cloud Security, or Threat Intelligence is an advantage • Fluent English and availability to support EMEA customers and occasional travel • Additional European languages are an advantage

ClickHouse is the open-source, real-time analytical database behind a lot of today's AI. More than 4,000 companies build on ClickHouse, including Anthropic, OpenAI, Tesla and Meta. As a TAM Architect, you're the named technical lead for a small group of our largest customers. You carry the context of how they run ClickHouse, guide them from their first design decisions through production and growth, and make sure the rest of ClickHouse shows up for them when it matters. Your job is to keep them healthy, help them get more out of ClickHouse, and spot the next use case. You'll work inside our Support organisation and own escalations for your accounts, working closely with our support engineers. The role is based in Israel, close to some of our biggest customers in EMEA. Large enterprises are moving onto ClickHouse fast, and we're building out how we look after them. People joining now have a real say in how this role works. What you'll do • Run a regular cadence with 4 to 8 strategic accounts (weekly, fortnightly or monthly, depending on the project), plus quarterly health checks and business reviews, on site where it helps • Lead onboarding, where the decisions that are hardest to reverse get made: schema and data modelling, table engines, ingestion, migration and query design • Once customers are live, keep performance and cost on track as they grow, and help them onto new use cases • Work closely with Support: own escalations for your accounts, with regular case reviews and a direct line into L3 engineering • Work with the right people for each piece of work: partner with Solutions Architects on new use cases and proof of concepts, and bring in Consulting Engineers for hands-on projects • Write it down: documented setup and configuration, knowledge base articles and reference architectures that help other customers too What you'll bring • 5+ years in a hands-on, customer-facing technical role after the sale, whether your title was TAM, solutions architect, professional services, senior support or something else • Specialist depth in data modelling, query performance and integration on distributed or analytical databases • Hands-on SQL. You regularly write complex queries from scratch, and tune and debug them yourself • Experience owning a small book of high-touch enterprise accounts, where you know each customer's architecture in depth • Hands-on cloud experience (AWS, GCP and/or Azure) and a working knowledge of Kubernetes • You explain technical trade-offs clearly, to engineers and to executives • Fluent English and Hebrew Nice to have • Experience with ClickHouse, or with other analytical databases such as Snowflake, BigQuery, Redshift or Druid • Involvement in open source, as a user, contributor or community member Good to know • You'll be based in Israel. Travel to customer sites is part of the job, up to 35% of your time, within Israel and throughout EMEA • You'll join our EMEA Support Services team, where Support Engineers, Consulting Engineers and TAM Architects work as one team • You'll be part of the on-call rota, about one week a quarter, with time off in lieu if you're paged at a weekend How we hire • A 30-minute call with our recruiter • A conversation with the hiring manager • A take-home exercise, designed to take four to five hours, with three working days to complete it • A 90-minute technical interview with the team: you'll walk us through your take-home, then join a working session where you write and tune SQL live • A final conversation with our VP of Support Services • References, then an offer The working session is without AI tools, so make sure you're comfortable writing queries from scratch. Download open-source ClickHouse and practise: it's free, easy to install, and great preparation. Perks • Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. • Healthcare - Employer contributions towards your healthcare. • Equity in the company - Every new team member who joins our company receives stock options. • Time off - Flexible time off in the US, generous entitlement in other countries. • A USD$500 Home office setup if you’re a remote employee. • Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. Culture - We All Shape It As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse. Equal Opportunity & Privacy ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here for our Privacy Statement.

Description Sentra is the AI Data Readiness platform for enterprises deploying AI at scale. Sentra continuously discovers, classifies, and governs sensitive data across cloud, SaaS, data warehouses, and AI environments - giving security teams complete visibility into what AI systems can access, what they can expose, and where compliance violations exist. Unlike alternatives that copy data to vendor clouds or require customer-managed outpost infrastructure, Sentra provisions ephemeral scanners directly inside the customer's environment, delivering petabyte-scale classification at a fraction of the cost. Trusted by Lyft, SoFi, Munich RE, PennyMac, Glovo and others. Responsibilities • Serve as the main technical contact for enterprise clients, establishing trusted, long-lasting relationships. • Conduct regular account reviews and recommend optimizations to enhance Sentra’s solutions. • Provide guidance on Sentra’s products, facilitating smooth integration across multi-cloud environments. • Identify and address risks, inefficiencies, and areas for improvement in customer environments. • Collaborate with Technical Support to ensure customer satisfaction. • Oversee deployment phases, ensuring seamless transitions from proof-of-concept to full implementation. • Provide ongoing support to ensure successful adoption of Sentra’s platform. • Deliver training to help customers maximize Sentra’s capabilities. • Act as a customer advocate, collecting feedback to inform product development. Requirements • 5+ years in a technical, customer-facing role, such as Technical Account Management or Solutions Engineering. • Proficiency with cloud platforms (AWS, Azure, GCP) and a strong understanding of data security and classification challenges. • Solid knowledge of data security concepts and compliance frameworks (e.g., GDPR, HIPAA). • Proficiency in SQL and scripting languages (e.g., Python). • Bachelor’s degree in Computer Science, IT, Cybersecurity, or equivalent experience. • Excellent communication skills, with the ability to convey complex technical concepts to varied audiences. • Strong problem-solving abilities and experience handling technical challenges effectively. • Centra/West Coast desired

Description We are a fast growing cybersecurity startup redefining how organizations defend themselves. As attackers leverage AI for high speed strikes, we provide defenders with the same capabilities. Our platform creates an AI driven Autonomous Attacker that thinks like a hacker, generating end to end attack chains across Web, Cloud, and AI applications to prioritize mitigation where it matters. Founded a year and a half ago, we've moved at lightning speed raising a Seed from CyberStarts and a Series A from Lightspeed. With offices in Tel Aviv and New York, we maintain a high transparency, low ego environment where exceptional individuals have the autonomy to make a massive impact on a category defining product. We are looking for a Technical Account Manager to be the trusted technical advisor for our customers. You will own the post sale journey from onboarding and deployment through long term adoption and growth. You will turn AI driven security capabilities into measurable value in every customer environment. What You'll Do • Own the post sale technical relationship end to end. You will take a clean handoff from Solutions Engineering at deal close and serve as the customer's primary technical point of contact from then on. • Lead technical onboarding and implementation from kickoff through full deployment, including integrations with security tools, cloud infrastructure, and CI/CD pipelines. • Translate customer requirements into implementation plans, timelines, and clear success criteria. • Act as a trusted technical advisor by guiding customers on best practices for configuration, policy setup, and getting the most out of the platform in their security environment. • Drive ongoing adoption and account health. You will identify opportunities to expand usage across new applications, teams, and use cases. • Run regular technical business reviews that show value, surface risks, and align on the roadmap for each account. • Troubleshoot and escalate technical issues with R&D and Security Research, while keeping ownership of the customer relationship. • Build and maintain documentation, runbooks, and reusable assets as the customer base scales. • Partner closely with Sales, Solutions Engineering, Product, and R&D to support renewals and expansion, share customer feedback, and flag technical or adoption risks early. • Track and report on time-to-value, adoption, and account health metrics across your portfolio. Requirements • 5+ years in a technical customer facing role, such as Technical Account Manager, Technical CSM, Implementation Engineer, or Solutions Engineer. Experience in cybersecurity or enterprise SaaS is a plus. • Strong understanding of core security concepts, such as web application security, cloud security, or AI/LLM security. • Hands-on experience with technical implementation: APIs, integrations, configuration, and troubleshooting in production environments. • Comfortable reading logs, working with APIs and webhooks, and holding in-depth technical conversations with customer security and engineering teams. • Excellent written and verbal communication skills in English, including confidence presenting to both technical and executive audiences. • Strong project and account management skills, with the ability to manage multiple customers at once and prioritize clearly. • A customer-first mindset that balances technical depth with business context. • Comfortable working in a fast-paced, high-transparency startup environment. Preferred Qualifications • Experience with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes). • Background in cybersecurity tools, developer tools, or DevSecOps. • Experience supporting customers on AI/ML-driven products. • Experience supporting renewals and account expansion.

Description Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%. As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team’s success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills. Key Responsibilities: Leadership & Team Development: • Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success. • Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction. • Provide technical guidance and foster team collaboration on observability tools and log analytics. Technical Expertise & Customer Engagement: • Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis. • Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions. • Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures. Customer Relationship Management: • Be the primary escalation point for customer technical challenges. • Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform. • Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals. Data-Driven Leadership: • Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance. • Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues. • Collaborate with internal teams on product enhancements, informed by your team's customer data analysis. Requirements Technical Expertise: • Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP. • Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger. • Good knowledge of RegEx, Lucene, PromQL. Leadership & Onboarding: • Proven experience leading technical teams, especially focused on delivering observability solutions, logging infrastructure, and successful customer onboarding. • Ability to define and track onboarding KPIs, focusing on technical adoption and customer satisfaction. Customer-Focused & Data-Driven Mindset: • Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices. • Ability to communicate complex technical information to both technical and non-technical stakeholders. • Excellent communication skills in English. • Strong presentation skills with the ability to establish credibility with executives. Preferred Qualifications: • Certifications in AWS, Kubernetes, or observability platforms (e.g., Prometheus Certified). • Experience working in a data-driven or SaaS environment. • MBA or relevant leadership experience. Cultural Fit We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you. Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.

Description Coralogix is rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing. By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost. we're looking for Technical Account Managers at Coralogix to play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed. The mission is to set customers up for long-term success by ensuring a smooth implementation, rapid time-to-value, and the foundation for strong adoption. We are looking for hands-on, detail-oriented professionals with strong technical background and customer-facing experience who can bridge the gap between our platform and the customer’s real-world goals. Onboarding Technical Account Managers hold a senior-level position and are responsible for leading customers through one of the most critical phases of their journey. They are expected to manage complex implementations, resolve technical challenges with confidence, and clearly demonstrate product value—all while engaging with stakeholders across levels, from hands-on engineers to senior executives. Responsibilities: • Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting • Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations • Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value • Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available. • Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs • Establishing relationships and engaging with technical counterparts to drive product adoption • Advocate internally for customer needs within Coralogix and influence a product development roadmap Requirements • +3 years experience in a account management , customer success managers or customer-facing technical role • Strong technical background in DevOps, Cloud, Kubernetes, Containers/Docker. • Strong knowledge of the Monitoring, Observability, Log Management, and SIEM markets • Hands-on experience with technical integrations and complex troubleshooting • Excellent communication skills in English, both written and verbal • Strong presentation skills, with the ability to communicate effectively and build credibility with technical and executive stakeholders • BSc degree in Computer Science / Engineering - advantage • Experience in SAAS B2B software companies - advantage

Description Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth. We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction. Responsibilities • Act as a strategic partner to the sales team post-POC, supporting account continuity while enabling sales to focus on new opportunities • Oversee deployments in collaboration with Solutions Architects to ensure smooth and successful onboarding • Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience • Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions • Partner with sales during renewals and expansion to align technical planning with customer needs and drive value • Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform Requirements • 3+ years in customer-facing roles in SaaS, with experience in technical support, solution architecture, or similar roles • Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps • Excellent communication, problem-solving, and relationship-building skills • Experience leading technical projects, managing deployments, and driving feature adoption • Strategic mindset with the ability to align technical solutions to business goals • Relevant certifications in cloud or security (preferred)

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%. As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by leading enterprises including Adobe, Wiz, Epic Games, Northwestern Mutual, Coinbase, DocuSign, and Fortune 100 companies to autonomously manage their most critical production environments. Backed by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, ScaleOps is the leading player in a massive and growing market. We are building the autonomous infrastructure management platform that will power the next decade of enterprise compute. What You'll Be Doing We're looking for a Technical Account Manager to be on the front lines, working closely with our customers and prospects, providing technical support, and serving as a trusted advisor. You will work with our sales, product, and engineering teams to help customers understand the value of the ScaleOps platform from both a technical and business perspective. • Engage with customers to ensure their success • Partner with the sales team to drive our customers' journey, build technical wins, and grow champions • Develop a deep understanding of customers' goals and objectives, and articulate how our offerings address their needs • Create and own value-based relationships at all levels within customer organizations • Actively participate in all phases of planning and execution, from initial discovery to the technical win • Develop and maintain a deep understanding of the ScaleOps product to demonstrate its value in sales meetings and at events such as meetups and conferences • Advise the sales team on effective ways to position the ScaleOps product • Onboard, educate, and enable partners, and support them in sales cycles • Deepen both your sales and technical skills through self-driven education and ScaleOps' professional development opportunities What You'll Bring • 3+ years of hands-on experience working with cloud-native technologies, such as container technologies and Kubernetes (required) • Minimum three years of experience in a customer-facing role, such as technical sales or sales/solution engineering (required) • A track record of success in a technical presales role, with enough experience selling and implementing technology to earn customer trust • A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%. As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by leading enterprises including Adobe, Wiz, Epic Games, Northwestern Mutual, Coinbase, DocuSign, and Fortune 100 companies to autonomously manage their most critical production environments. Backed by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, ScaleOps is the leading player in a massive and growing market. We are building the autonomous infrastructure management platform that will power the next decade of enterprise compute. What You'll Be Doing We're looking for a Technical Account Management Lead to be on the front lines, leading a team of Technical Account Managers and working closely with customers and prospects. In this role, you will drive technical excellence in customer engagements, act as a trusted advisor, and ensure your team consistently delivers high-impact outcomes. You will partner with Sales, Product, and Engineering to shape customer success, translate technical capabilities into business value, and influence the adoption and growth of the ScaleOps platform across accounts. • Lead and mentor a team of TAMs, fostering growth, skill development, and high performance • Drive strategic customer engagements, ensuring success for our largest and most complex accounts • Partner closely with Sales, Product, and Engineering teams to align technical solutions with business objectives • Own and develop value-based relationships with key stakeholders across customer organizations • Shape customer onboarding, enablement, and adoption strategies to ensure maximum ROI from the ScaleOps platform • Influence product strategy by capturing customer feedback, requirements, and use cases • Represent ScaleOps at industry events, meetups, and conferences, articulating the value of our platform • Promote best practices and standardization across the TAM organization, improving delivery efficiency and customer satisfaction What You'll Bring • 2+ years of experience leading and scaling a team of Technical Account Managers or technical professionals, driving high performance and customer impact • 3+ years of hands-on experience with cloud-native technologies, including containerization and Kubernetes (required) • Minimum 3 years in a senior customer-facing role, such as technical presales, solution engineering, or TAM (required) • Demonstrated ability to articulate and sell the benefits of complex platforms and technologies • Strategic thinking and a customer-centric mindset, with the ability to influence both customers and internal teams