Technical Account Manager jobs in Tel Aviv-Yafo

As a Technical Account Manager (TAM) at Echo, you will serve as a trusted technical advisor to our customers, helping them successfully adopt and maximize the value of Echo’s platform. You’ll work closely with customers and partner with Sales, Product, and Engineering to solve technical challenges and ensure long-term customer success. Responsibilities: • Own the technical relationship with customers from onboarding through ongoing adoption and expansion. • Guide customers through implementation, integration, and best practices. • Troubleshoot technical issues and coordinate with Engineering and Product to drive resolution. • Proactively identify risks, technical gaps, and opportunities to increase customer value. • Serve as the voice of the customer internally, translating feedback and needs into actionable insights. • Build strong relationships with both technical stakeholders and key decision-makers. Requirements: • 3+ years of experience in a customer-facing technical role such as TAM, Solutions Engineer, Solutions Architect, or similar. • Strong technical background with the ability to understand complex environments and troubleshoot technical challenges. • Experience working with enterprise B2B customers. • Excellent communication skills and the ability to explain complex technical concepts clearly. • Strong ownership mindset with a proactive, hands-on approach. • Ability to work cross-functionally with Sales, Product, and Engineering in a fast-paced startup environment. • Experience in cybersecurity, cloud infrastructure, DevOps, or containers is a strong advantage.

About Us Novee is the AI penetration testing platform built for a world where attackers operate at machine speed. Founded in Tel Aviv in April 2025 by a team with decades of nation-state offensive security experience - including veterans of Unit 8200, Iron Dome, and elite zero-day research - we're turning that expertise into a platform that thinks like a real attacker, runs continuously, and uncovers the novel vulnerabilities that manual testers and scanners miss. We raised $51.5M in four months, backed by top investors YL Ventures, Canaan Partners, and Oren Zeev - one of the fastest funding trajectories in offensive security. Our proprietary AI model outperforms frontier LLMs by over 55% on real exploitation benchmarks, and we're just getting started. We're looking for exceptional people to join our mission: making continuous, intelligent offensive security the new standard. About the Role We're hiring a highly technical and hands-on Technical Account Manager to join our growing team in Tel Aviv and support customers across EMEA and Israel. You will be the first TAM dedicated to EMEA and Israel, working closely with our Head of Customer Success. You'll also collaborate with the two other TAMs in the organization as we support and scale our customer base. You will own the technical post-sales lifecycle end-to-end - including onboarding, deployment, integrations, troubleshooting, and ongoing optimization - ensuring customers successfully operate and scale the platform in their environments. This role sits at the intersection of Technical Account Management, Product, and Engineering, requiring a deep understanding of how our platform integrates into customer environments, how data flows, and how to translate technical insights into real business value. You'll work closely with customers, R&D, Product, and Sales - playing a critical role in technical success, platform adoption, and revenue impact. Responsibilities Own the technical success of customer deployments end-to-end Lead onboarding, integrations, and deployment in customer environments Work hands-on with customer systems, data, and integrations Troubleshoot complex technical issues in production environments Identify gaps, issues, and edge cases - and solve them proactively Perform validations (manual and automated) to ensure platform accuracy and value delivery Translate technical findings into clear business insights for customers Act as the main technical point of contact and build trusted relationships with customers Provide ongoing technical support and debugging Work closely with R&D and Product to share feedback and improve the platform Support expansion and renewal efforts through strong technical execution Contribute to building processes, playbooks, and best practices as the TAM function grows Requirements 5+ years of experience in Technical Account Management, Solution Engineering, Customer Success Engineering, or technical support roles Strong technical background and ability to understand complex systems and integrations Experience working with B2B customers - must Experience owning technical customer engagements end-to-end Strong troubleshooting and problem-solving skills Experience working cross-functionally with Product, R&D, and Sales Understanding of penetration testing / vulnerability management - strong advantage Familiarity with AI / LLM / Prompt Engineering - advantage Who You Are Highly independent with a strong ownership mindset Comfortable operating in an unstructured, fast-paced startup environment Strong communicator with both technical and business stakeholders Proactive and solution-oriented Able to manage multiple customers and priorities simultaneously A true team player with a "get things done" attitude Bonus Points Background in cybersecurity, offensive security, or vulnerability management Experience supporting enterprise customers at scale Experience working hands-on with technical environments or writing scripts Experience building TAM or post-sales technical processes from scratch

Description About Us We know the title says - "About Us". But really, it's all about you. At Evinced, we believe the way to make a true difference starts with our team, people passionate about solving complex technical challenges and creating a positive impact. Forget about the buzzwords, want to work on products that break barriers and build an inclusive digital space? At Evinced, you'll be developing disruptive new ways for large enterprises to build accessible web and mobile apps that work for everyone, by developing AI-enabled tools and frameworks that find, cluster, and track accessibility problems automatically, saving developers time and reducing risk. Ready to make your impact on different products, the roadmap, and most importantly - on billions of people worldwide who experience disabilities? It's more than a job, it's a mission. Your Team Joining our TAM organization, you will spearhead a first-of-its-kind digital engagement tier at Evinced - a scaled, digital-touch model built to ensure the long-term success of our customers. This is a hands-on, customer-facing position that blends technical expertise with strong relationship management. You’ll serve as a trusted technical advisor - blending proactive account health and usage monitoring with hands-on support for customer implementations and optimization of our accessibility solutions. You’ll onboard & guide customers through complex technical challenges, help them maximize the value of our products, and influence product direction through real-world customer feedback. You'll be joining a team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact. Your Impact • Own the health of a large portfolio of customers in a (mostly) digital engagement model, making sure product usage is healthy and customers are happy and getting the best of our value. • Proactively monitor account-health signals (usage, adoption, tenant health) and raise flags on churn risk early. • Run scaled engagement: one-to-many communications, targeted check-ins, schedule user interviews, and self-service resources. • Drive adoption and time-to-value across your book through proper onboarding and enablement. • Own a portion of the support tickets for your customers, resolving what you can and escalating cleanly, both to deepen your technical knowledge, understand customers' pain, and to relieve load on the Support team. • Partner with TAMs, Account Executives, Support, Engineering and Product to surface at-risk accounts and hand off expansion signals to the Account Executives. • Help build the digital engagement playbook, templates and knowledge content as the tier is created from scratch. Your Qualities • 1-3 years in a customer-facing technical or Customer Success role in B2B SaaS (TAM, CSM, support engineer or solutions). • A technical foundation: comfortable reading code and navigating web and mobile development environments, and eager to learn testing frameworks. • Embrace an AI-first approach utilizing cutting-edge tools. We seek a technical professional comfortable with advanced AI integration (beyond basic generative AI chat) who thrives on continuous learning and rapid scaling. • Data-oriented: comfortable reading usage and adoption dashboards and turning signals into action. • Strong written communication for scaled, digital engagement, and organized self-management across a large book of accounts. • Proactive, flag-raising mindset; comfortable being the customer voice and pushing for desired outcomes with light process in a fast-paced startup. • Fluent English, written and verbal. Nice to Have • Experience with web and/or mobile accessibility. • Familiarity with functional testing frameworks (Selenium, Playwright, Appium, Espresso) and CI/CD pipelines. • Experience in a scaled / digital tier Customer Success model. Our offices are located in Tel Aviv, near the Hashalom train station and the Yehudit light rail station, with on-site parking available. We offer a hybrid work model with flexible working hours.

Perion is a global advertising technology company delivering solutions to the biggest brands and publishers around the globe across search, social media and display, video, CTV, and programmatic DOOH. Home to an award-winning technology solution –– with our unique data-driven AI/ML based technologies, we deliver and optimize hundreds of terabytes of data and billions of events per day. We’re working with dozens of sources to provide a superior experience across screens and platforms, including mobile, video, social and native. Perion's publisher network is growing, and so is the complexity of managing it well. We're scaling our premium publisher relationships across display, CTV, video, and mobile app while pushing into new markets, and we need someone who can do both at once: deepen existing partnerships and build new ones from the ground up. Based in Tel Aviv (hybrid, three days minimum in office), this role sits at the heart of how Perion's supply business performs, connecting premium publishers to the outcomes they care about. What you'll be doing • Own day-to-day relationships with a portfolio of publishers across display, CTV, video, and mobile app, serving as their primary point of contact across onboarding, optimization, and growth • Drive adoption of Perion's supply path ad products and dashboards across your publisher portfolio, ensuring partners are getting full value from the platform • Identify and act on upsell and expansion opportunities within existing accounts, bringing new Perion products and formats to publishers who are ready for them • Troubleshoot technical and creative issues as they arise, including bid requests, win rates, bid caching, pricing, and fee structures, working cross-functionally with product and dev ops to resolve them • Analyze performance reports regularly to surface insights, flag risks early, and make recommendations that improve publisher outcomes and Perion's supply quality • Build senior-level relationships within publisher organizations, positioning yourself as a trusted advisor who understands their business, not just their account What we're looking for • 2-4 years of Proven experience in account management, publisher success, or business development at a media company, agency, or publisher • Previous experience working with in programmatic space, including familiarity with header bidding, bid dynamics, SSPs & DSPs, and supply path optimization • Prior experience managing mobile app publishers or working within the mobile app advertising ecosystem • Demonstrated ability to analyze data and translate findings into clear, actionable recommendations • Strong track record of managing multiple accounts simultaneously, with a clear focus on organizational skills and attention to detail • Fluent English, written and spoken • Bachelor's degree in Information Systems, Industrial Engineering, or equivalent practical experience Nice to Have • Previous experience working with Tableau, Looker, or similar reporting and analytics platforms • Prior experience with Jira or similar project management tools • Familiarity with Jounce Media and SPO industry standards • Previous experience working with AI tools such as ChatGPT, Claude, or similar • Working knowledge of Excel at an intermediate level or above

Description We are a fast growing cybersecurity startup redefining how organizations defend themselves. As attackers leverage AI for high speed strikes, we provide defenders with the same capabilities. Our platform creates an AI driven Autonomous Attacker that thinks like a hacker, generating end to end attack chains across Web, Cloud, and AI applications to prioritize mitigation where it matters. Founded a year and a half ago, we've moved at lightning speed raising a Seed from CyberStarts and a Series A from Lightspeed. With offices in Tel Aviv and New York, we maintain a high transparency, low ego environment where exceptional individuals have the autonomy to make a massive impact on a category defining product. We are looking for a Technical Account Manager to be the trusted technical advisor for our customers. You will own the post sale journey from onboarding and deployment through long term adoption and growth. You will turn AI driven security capabilities into measurable value in every customer environment. What You'll Do • Own the post sale technical relationship end to end. You will take a clean handoff from Solutions Engineering at deal close and serve as the customer's primary technical point of contact from then on. • Lead technical onboarding and implementation from kickoff through full deployment, including integrations with security tools, cloud infrastructure, and CI/CD pipelines. • Translate customer requirements into implementation plans, timelines, and clear success criteria. • Act as a trusted technical advisor by guiding customers on best practices for configuration, policy setup, and getting the most out of the platform in their security environment. • Drive ongoing adoption and account health. You will identify opportunities to expand usage across new applications, teams, and use cases. • Run regular technical business reviews that show value, surface risks, and align on the roadmap for each account. • Troubleshoot and escalate technical issues with R&D and Security Research, while keeping ownership of the customer relationship. • Build and maintain documentation, runbooks, and reusable assets as the customer base scales. • Partner closely with Sales, Solutions Engineering, Product, and R&D to support renewals and expansion, share customer feedback, and flag technical or adoption risks early. • Track and report on time-to-value, adoption, and account health metrics across your portfolio. Requirements • 5+ years in a technical customer facing role, such as Technical Account Manager, Technical CSM, Implementation Engineer, or Solutions Engineer. Experience in cybersecurity or enterprise SaaS is a plus. • Strong understanding of core security concepts, such as web application security, cloud security, or AI/LLM security. • Hands-on experience with technical implementation: APIs, integrations, configuration, and troubleshooting in production environments. • Comfortable reading logs, working with APIs and webhooks, and holding in-depth technical conversations with customer security and engineering teams. • Excellent written and verbal communication skills in English, including confidence presenting to both technical and executive audiences. • Strong project and account management skills, with the ability to manage multiple customers at once and prioritize clearly. • A customer-first mindset that balances technical depth with business context. • Comfortable working in a fast-paced, high-transparency startup environment. Preferred Qualifications • Experience with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes). • Background in cybersecurity tools, developer tools, or DevSecOps. • Experience supporting customers on AI/ML-driven products. • Experience supporting renewals and account expansion.

Description Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth. We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction. Responsibilities • Act as a strategic partner to the sales team post-POC, supporting account continuity while enabling sales to focus on new opportunities • Oversee deployments in collaboration with Solutions Architects to ensure smooth and successful onboarding • Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience • Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions • Partner with sales during renewals and expansion to align technical planning with customer needs and drive value • Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform Requirements • 3+ years in customer-facing roles in SaaS, with experience in technical support, solution architecture, or similar roles • Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps • Excellent communication, problem-solving, and relationship-building skills • Experience leading technical projects, managing deployments, and driving feature adoption • Strategic mindset with the ability to align technical solutions to business goals • Relevant certifications in cloud or security (preferred)

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%. As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by leading enterprises including Adobe, Wiz, Epic Games, Northwestern Mutual, Coinbase, DocuSign, and Fortune 100 companies to autonomously manage their most critical production environments. Backed by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, ScaleOps is the leading player in a massive and growing market. We are building the autonomous infrastructure management platform that will power the next decade of enterprise compute. What You'll Be Doing We're looking for a Technical Account Manager to be on the front lines, working closely with our customers and prospects, providing technical support, and serving as a trusted advisor. You will work with our sales, product, and engineering teams to help customers understand the value of the ScaleOps platform from both a technical and business perspective. • Engage with customers to ensure their success • Partner with the sales team to drive our customers' journey, build technical wins, and grow champions • Develop a deep understanding of customers' goals and objectives, and articulate how our offerings address their needs • Create and own value-based relationships at all levels within customer organizations • Actively participate in all phases of planning and execution, from initial discovery to the technical win • Develop and maintain a deep understanding of the ScaleOps product to demonstrate its value in sales meetings and at events such as meetups and conferences • Advise the sales team on effective ways to position the ScaleOps product • Onboard, educate, and enable partners, and support them in sales cycles • Deepen both your sales and technical skills through self-driven education and ScaleOps' professional development opportunities What You'll Bring • 3+ years of hands-on experience working with cloud-native technologies, such as container technologies and Kubernetes (required) • Minimum three years of experience in a customer-facing role, such as technical sales or sales/solution engineering (required) • A track record of success in a technical presales role, with enough experience selling and implementing technology to earn customer trust • A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%. As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by leading enterprises including Adobe, Wiz, Epic Games, Northwestern Mutual, Coinbase, DocuSign, and Fortune 100 companies to autonomously manage their most critical production environments. Backed by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, ScaleOps is the leading player in a massive and growing market. We are building the autonomous infrastructure management platform that will power the next decade of enterprise compute. What You'll Be Doing We're looking for a Technical Account Management Lead to be on the front lines, leading a team of Technical Account Managers and working closely with customers and prospects. In this role, you will drive technical excellence in customer engagements, act as a trusted advisor, and ensure your team consistently delivers high-impact outcomes. You will partner with Sales, Product, and Engineering to shape customer success, translate technical capabilities into business value, and influence the adoption and growth of the ScaleOps platform across accounts. • Lead and mentor a team of TAMs, fostering growth, skill development, and high performance • Drive strategic customer engagements, ensuring success for our largest and most complex accounts • Partner closely with Sales, Product, and Engineering teams to align technical solutions with business objectives • Own and develop value-based relationships with key stakeholders across customer organizations • Shape customer onboarding, enablement, and adoption strategies to ensure maximum ROI from the ScaleOps platform • Influence product strategy by capturing customer feedback, requirements, and use cases • Represent ScaleOps at industry events, meetups, and conferences, articulating the value of our platform • Promote best practices and standardization across the TAM organization, improving delivery efficiency and customer satisfaction What You'll Bring • 2+ years of experience leading and scaling a team of Technical Account Managers or technical professionals, driving high performance and customer impact • 3+ years of hands-on experience with cloud-native technologies, including containerization and Kubernetes (required) • Minimum 3 years in a senior customer-facing role, such as technical presales, solution engineering, or TAM (required) • Demonstrated ability to articulate and sell the benefits of complex platforms and technologies • Strategic thinking and a customer-centric mindset, with the ability to influence both customers and internal teams