Customer Support Representative jobs in Israel

Description Who we are:  WeSki is a self-service ski trip booking platform built for the modern traveler. Our vision is simple: make great ski experiences available to everyone. Customers build and book a fully customized ski holiday in minutes, combining flights, accommodation, transfers, ski passes, equipment, and lessons in one seamless flow. Behind the scenes, our technology evaluates millions of trip combinations in real time. We dynamically connect inventory from thousands of suppliers, automatically optimize which components we bundle together, and present only options that really work. What used to take hours of research and coordination now takes a few clicks, and delivers better results. Every trip is fully customizable. Customers build it themselves with the security and support of a regulated holiday provider. Behind every booking, dependencies across suppliers are orchestrated in real time, at scale, spanning 310 resorts in 20 countries across Europe, North America, Asia, and Oceania. We've recently crossed $100M in annual sales, including a $1M single day. Growth is accelerating, unit economics are strong, and the business funds its own growth. We operate in a ~$100B global ski market with no technology-native leader. The industry is still dominated by traditional tour operators whose business models have barely evolved in decades. This is a rare opportunity to define the future of ski travel at global scale. Role Overview: • Joining our team in Israel, helping our customers have a unique customer experience. • Serve as the main point of contact for our customers throughout their journey at WeSki. • Post-booking support according to customers’ needs. • Support during the trip to give a great customer experience. • Represent the voice of the customer and influence product development roadmap. • Rotating Shift Work Schedule, including weekends. • This position is for a contract of up to 6 months, with an option for renewal. Requirements: • Native-Level English speaker with strong verbal & written English skills - must • 1+ years of experience working in a tech company, ideally in travel. • 1+ years of experience in customer service / experience, ideally in a remote setting. • Experience working with support and CRM systems, preferably the following platforms: Hubspot, Zendesk- advantage. • Ski experience - advantage! • Solve complicated problems that need simple solutions. • Proven technical skills and self-learning ability, capable of thoroughly understanding the functional and technical aspects of a complex system. • Highly organized with an ability to multitask with multiple priorities.

Papaya is a leading skill-based mobile gaming company, bringing together fun, competition, and real rewards for millions of players worldwide. Driven by our vision to create one of the world’s most exciting player communities, we develop games powered by a large-scale B2C platform that supports tens of millions of daily tournaments and connects players around the world through social competitions. Located in the heart of Tel Aviv, we offer a fast-moving environment, a culture of innovation, professional growth, and the opportunity to make a true impact. We're looking for a Customer Support Agent to join our team and play a key role in building player trust and satisfaction across our global gaming community. Responsibilities Serve as the primary point of contact for players, providing high-quality email support for everyday gameplay questions and sensitive or complex inquiries. Provide clear and accurate information about Papaya’s products, features, and services. Handle player complaints and de-escalate challenging situations with empathy and sound judgment. Collaborate with Product, Operations, and Legal teams to investigate and resolve complex player inquiries. Collect and share player feedback with Product and Support teams to drive continuous improvement. Requirements 2–3 years of Customer Support experience (email/chat) from a gaming company. Native-level English proficiency, both written and spoken. Strong communication and interpersonal skills, with a customer-centric approach and the ability to handle complaints, resolve conflicts, and de-escalate challenging situations. Strong troubleshooting skills and the ability to navigate multiple applications, tools, and platforms simultaneously. A creative, can-do mindset, with a proactive approach to problem-solving, fresh ideas, and teamwork. Excellent attention to detail and the ability to thrive in a fast-paced, high-pressure environment.

Who We Are Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip. We've raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast. We're there for travelers throughout their entire journey, from the moment they book to the moment they're back home. The bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It's hard to pull off. That's the point. Come build what's next with us. What We're Looking For Faye is looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space. We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If you're process-driven, passionate about the travel space and keen to make an impact, then this is the role for you. Responsibilities Assist customers via phone, chat, and email, delivering fast, friendly, and effective support. Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance. Resolve issues efficiently, ensuring a seamless and positive customer experience. Maintain high performance metrics, including response time, resolution speed, and customer satisfaction. Work collaboratively across teams and departments to help solve any matter at hand. Requirements Proven experience in customer service/call center roles Native English speaker / English mother tongue level - a must Ability to work afternoon/evening, night, and weekend shifts - a must Ability to work in a hybrid model of 5 shifts per week - a must Excellent verbal & written communications skills Ability to display great time management and prioritize workload while remaining organized and efficient Familiarity with American customer service and culture A medical and/or travel and/or Insurance background is a plus Tech-oriented

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Non-Technical Customer Service Job Category: Business Enablement/Support All Job Posting Locations: Kibbutz Shefayim, Center District, Israel Job Description: About Johnson & Johnson MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, and more personalized treatments. In MedTech, we blend heart, science, and ingenuity to profoundly change the trajectory of health for humanity. Learn more at https://www.jnj.com/medtech. We are searching for the best talent for a Customer Service Representative role, to join our team located in Kibbutz Shefayim, Israel. You will be responsible for: • Manage customer accounts and deliver timely, high-quality service to external customers and internal stakeholders. • Handle customer inquiries, orders, quotations, consignments, billing, credits, returns, and related operational requests accurately and efficiently. • Prepare reports, export data, maintain supplier portal activity, and support invoice cancellation and SOX-related reporting processes. • Resolve service and operational issues, monitor errors, perform recovery activities, and escalate complex matters when needed. • Work in line with established procedures, prioritize tasks effectively, and drive continuous improvement and operational efficiency. Qualifications and Requirements: • Customer service experience. • Relevant higher education. • Strong customer orientation and communication skills. • Ability to work independently and as part of a team in a fast-paced, high-volume environment. • Good command of English. • Proficiency in Microsoft Office applications. • High learning agility and ability to follow written work instructions On October 14, 2025, Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. It is anticipated following conclusion of the transaction, you would be an employee of DePuy Synthes, and your employment would be governed by Orthopedics employment processes, programs, policies, and benefit plans. Details of any planned changes would be provided to you by Orthopedics at an appropriate time and subject to any necessary consultation processes. Required Skills: Preferred Skills: Business Behavior, Chat Support, Communication, Customer Centricity, Customer Satisfaction, Customer Service, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Data Capturing, Inquiry Handling, Issue Escalation, Process Oriented, Service Request Management, Time Management, Training Administration

Description RealPlay LTD is a fast-growing startup in the Gaming industry, focused on creating innovative and engaging gaming experiences in a dynamic and collaborative environment. We are looking for a Customer Support Specialist to join our team! In this role, you will manage daily support operations, handle escalated customer issues, and improve internal processes and workflows while working closely with the Customer Support Team Lead and other departments. Responsibilities • Handle Tier 2 customer support escalations and complex issues. • Manage and maintain Zendesk workflows, macros, views, and support-related tasks. • Support customer service agents with operational questions and escalations. • Monitor ongoing issues, identify recurring trends, and suggest improvements. • Collaborate with internal departments to resolve operational challenges. • Help optimize customer support processes and improve team efficiency. • Provide operational coverage and ensure continuity of daily support activities. Requirements Requirements • Previous experience in Customer Support or Support Operations. • Experience working with Zendesk – a strong advantage. • Excellent English communication skills, both written and verbal. • Strong organizational skills and attention to detail. • Ability to multitask, prioritize tasks, and solve problems independently. • Analytical mindset with the ability to identify trends and improve processes. • Proactive, responsible, and service-oriented approach. • Experience in the gaming industry – an advantage.

Are you a great communicator with a passion for helping people? Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery. As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs. What you bring You’ll thrive at MyHeritage if you’re: • A fluent English speaker, additional languages are an advantage • Experienced in sales or retention (telemarketing experience is a plus) • A fast learner and problem-solver • Motivated, independent, and proactive What we offer At MyHeritage, we believe in making sure our people smile when they go to work. That's why we have: • High salaries • A comprehensive benefits package • Flexibility in shifts • A fun, young working atmosphere • Our employees enjoy a range of benefits to enhance work-life balance and well-being: • Hybrid work model with flexible working hours • Modern, beautiful office in Tel Aviv • On-site gym and pilates classes • Dog-friendly office • Well-stocked kitchens Please send your application in English. #LI-Hybrid

About Guidde Guidde is an AI digital adoption platform that serves as the creation and consumption hub for modern organizations. Founded in 2021 by seasoned entrepreneurs, we use generative AI to transform workflows into rich, multi-format documentation in minutes. Our platform helps teams scale knowledge across employees, customers, and even AI systems, turning everyday processes into instant, in-app video guiddes that live where work actually happens. More than 5,000 organizations worldwide, from fast-growing startups to Fortune 500 enterprises, rely on Guidde to reduce support load, accelerate onboarding, and make knowledge accessible on demand. We're building the future of knowledge creation, sharing, and experience. The Ideal "Guidder" is like our platform - clear, impactful, and focused on delivering value. We blend a startup environment with sports team principles - strategic in planning, collaborative in execution, and obsessed with customer wins. We value doers who listen more than they talk and who show up ready to play their best game. Ready to make your mark on our roster? Go Guidde! If you are someone who genuinely enjoys untangling a customer's problem, reads between the lines to spot what they actually need, and takes real pride in turning a frustrating moment into a great experience, then your place is with us! What will you Do? • Deliver hands-on support — Answer product questions, troubleshoot issues, and help customers get the most out of Guidde • Shape the customer experience — Work closely with the CX Team Lead and teammates to implement strategies that boost customer satisfaction • Drive product improvements — Gather customer feedback and partner with Product and Engineering to influence the platform roadmap • Build self-service resources — Create and maintain internal and customer-facing documentation that strengthens product knowledge and self-service options What You'll Need to Thrive in • SaaS support experience — 2+ years of customer support experience in a SaaS environment • Excellent communication — Native-level English, spoken and written, with strong communication skills across every interaction • Sharp problem-solving — Strong analytical and troubleshooting abilities, with a keen eye for getting to the root of an issue • Genuine empathy — A customer-focused mindset with the ability to read between the lines and understand what customers really need • Product curiosity — A drive to learn the product inside and out to provide informed, effective support • Independence and initiative — Comfort working independently, taking ownership, and proactively tackling challenges Bonus points if you have • Experience with video platforms • Familiarity with Intercom, JIRA, and HubSpot Your journey with Guidde • Leave Your Mark: Become a trusted voice for our customers, directly shaping how they experience and succeed with Guidde • Work Your Way (Hybrid): Enjoy a flexible work arrangement in our Tel Aviv office • Innovate Together: Collaborate closely with CS, Product, and Engineering to turn customer feedback into real platform improvements • Fuel Your Growth: Access opportunities for professional development as you deepen your expertise in customer experience and support strategy • Your Value Matters: Receive a competitive compensation and benefits package We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Description We are looking for a Customer Service Representative to join our dynamic team. In this role, you will be part of a fast-paced, international environment, working closely with colleagues and partners across the globe. This is a great opportunity to gain exposure to global operations, develop cross-functional collaboration skills, and grow within a young, energetic, and supportive work environment. What you’ll do: • Provide professional and timely information to customers regarding import/export processes and regulations. • Handle customer inquiries via email and phone, ensuring high levels of service and satisfaction. • Work with a variety of internal systems and tools to manage customer requests efficiently. • Collaborate with multiple internal and external stakeholders worldwide (including different departments, agencies, and global partners). What you’ll gain: • Hands-on experience in a global, multi-interface environment. • Opportunity to work in a dynamic, fast-growing international company. • Exposure to diverse cultures and international business practices. • A young, collaborative, and supportive team environment. • Professional development and growth opportunities within the organization. Requirements You'll need to have: • Academic education (B.A). • Control of office tools, (Word, Excel, PowerPoint). • High proficiency in English • Experience in the Customer Service field

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Non-Technical Customer Service Job Category: Business Enablement/Support All Job Posting Locations: Kibbutz Shefayim, Center District, Israel Job Description: About Johnson & Johnson MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, and more personalized treatments. In MedTech, we blend heart, science, and ingenuity to profoundly change the trajectory of health for humanity. Learn more at https://www.jnj.com/medtech. We are searching for the best talent for a Customer Service Representative role, to join our team located in Kibbutz Shefayim, Israel. You will be responsible for: • Manage customer accounts and deliver timely, high-quality service to external customers and internal stakeholders. • Handle customer inquiries, orders, quotations, consignments, billing, credits, returns, and related operational requests accurately and efficiently. • Prepare reports, export data, maintain supplier portal activity, and support invoice cancellation and SOX-related reporting processes. • Resolve service and operational issues, monitor errors, perform recovery activities, and escalate complex matters when needed. • Work in line with established procedures, prioritize tasks effectively, and drive continuous improvement and operational efficiency. Qualifications and Requirements: • Customer service experience. • Relevant higher education. • Strong customer orientation and communication skills. • Ability to work independently and as part of a team in a fast-paced, high-volume environment. • Good command of English. • Proficiency in Microsoft Office applications. • High learning agility and ability to follow written work instructions On October 14, 2025, Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. It is anticipated following conclusion of the transaction, you would be an employee of DePuy Synthes, and your employment would be governed by Orthopedics employment processes, programs, policies, and benefit plans. Details of any planned changes would be provided to you by Orthopedics at an appropriate time and subject to any necessary consultation processes. Required Skills: Preferred Skills: Business Behavior, Chat Support, Communication, Customer Centricity, Customer Satisfaction, Customer Service, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Data Capturing, Inquiry Handling, Issue Escalation, Process Oriented, Service Request Management, Time Management, Training Administration

Description Finbot is a web application with a friendly client-office interface, which includes receipt of invoices and documents by email, by photo in the application, including WhatsApp, and turning them into automatic log commands. we are looking for an Entry-level Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. Responsibilities: • Respond to customer inquiries via phone, email, and chat in a timely and professional manner • Resolve customer issues and escalate complex cases to the appropriate team • Assist customers with account setup, troubleshooting, and general inquiries • Maintain accurate records of customer interactions and transactions • Collaborate with cross-functional teams to improve the overall customer experience Requirements • Excellent communication and interpersonal skills • Strong problem-solving abilities • Ability to work in a fast-paced environment • Attention to detail and organizational skills • Previous customer service experience is a plus, but not required

Description •Providing professional and high-quality service to Travel customers throughout the service process •Delivering answers and solutions to customer inquiries •Managing ongoing processes and handling complex service cases •Providing support to customers according to defined procedures •Taking full responsibility for customer handling from initial inquiry to resolution Requirements •Strong verbal communication skills and the ability to clearly explain information •Availability for full-time work, including rotating shifts •A strong service orientation and excellent interpersonal skills

Description Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets. Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC. Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work. We are seeking a customer service agent who will deliver swift and efficient front line service to both merchants and customers. The day-to-day tasks include ensuring that all KPIs and daily tasks are completed to a high standard, maintaining set SLAs and ensuring that any issues are forwarded to the Team Leader. You will work closely with the Team Leader on identifying and reporting urgent issues, developing improvements to procedures and generally improving the services provided by the team. Hybrid position- working 3 days a week from the office in Petah Tikva. Requirements • Excellent written and communication skills in English • An open mind, 'can do’ attitude and the ability to handle a large volume workload with speed, accuracy and efficiency • Problem Solving/Analysis • Work closely with Team Leader to identify and develop improvements to procedures • Additional language - an advantage