Customer Support Representative jobs in Israel

Description RealPlay LTD is a fast-growing startup in the Gaming industry, focused on creating innovative and engaging gaming experiences in a dynamic and collaborative environment. We are looking for a Customer Support Specialist to join our team! In this role, you will manage daily support operations, handle escalated customer issues, and improve internal processes and workflows while working closely with the Customer Support Team Lead and other departments. Responsibilities • Handle Tier 2 customer support escalations and complex issues. • Manage and maintain Zendesk workflows, macros, views, and support-related tasks. • Support customer service agents with operational questions and escalations. • Monitor ongoing issues, identify recurring trends, and suggest improvements. • Collaborate with internal departments to resolve operational challenges. • Help optimize customer support processes and improve team efficiency. • Provide operational coverage and ensure continuity of daily support activities. Requirements Requirements • Previous experience in Customer Support or Support Operations. • Experience working with Zendesk – a strong advantage. • Excellent English communication skills, both written and verbal. • Strong organizational skills and attention to detail. • Ability to multitask, prioritize tasks, and solve problems independently. • Analytical mindset with the ability to identify trends and improve processes. • Proactive, responsible, and service-oriented approach. • Experience in the gaming industry – an advantage.

Description We are looking for a Customer Service Representative to join our dynamic team. In this role, you will be part of a fast-paced, international environment, working closely with colleagues and partners across the globe. This is a great opportunity to gain exposure to global operations, develop cross-functional collaboration skills, and grow within a young, energetic, and supportive work environment. What you’ll do: • Provide professional and timely information to customers regarding import/export processes and regulations. • Handle customer inquiries via email and phone, ensuring high levels of service and satisfaction. • Work with a variety of internal systems and tools to manage customer requests efficiently. • Collaborate with multiple internal and external stakeholders worldwide (including different departments, agencies, and global partners). What you’ll gain: • Hands-on experience in a global, multi-interface environment. • Opportunity to work in a dynamic, fast-growing international company. • Exposure to diverse cultures and international business practices. • A young, collaborative, and supportive team environment. • Professional development and growth opportunities within the organization. Requirements You'll need to have: • Academic education (B.A). • Control of office tools, (Word, Excel, PowerPoint). • High proficiency in English • Experience in the Customer Service field

Description •Providing professional and high-quality service to Travel customers throughout the service process •Delivering answers and solutions to customer inquiries •Managing ongoing processes and handling complex service cases •Providing support to customers according to defined procedures •Taking full responsibility for customer handling from initial inquiry to resolution Requirements •Strong verbal communication skills and the ability to clearly explain information •Availability for full-time work, including rotating shifts •A strong service orientation and excellent interpersonal skills

Description Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets. Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC. Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work. We are seeking a customer service agent who will deliver swift and efficient front line service to both merchants and customers. The day-to-day tasks include ensuring that all KPIs and daily tasks are completed to a high standard, maintaining set SLAs and ensuring that any issues are forwarded to the Team Leader. You will work closely with the Team Leader on identifying and reporting urgent issues, developing improvements to procedures and generally improving the services provided by the team. Hybrid position- working 3 days a week from the office in Petah Tikva. Requirements • Excellent written and communication skills in English • An open mind, 'can do’ attitude and the ability to handle a large volume workload with speed, accuracy and efficiency • Problem Solving/Analysis • Work closely with Team Leader to identify and develop improvements to procedures • Additional language - an advantage