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About the Role
Account Manager The Account Manager owns the business relationship for a portfolio of Solitics customers: protecting revenue, growing accounts, and ensuring each customer has one coordinated business plan. The role reports to the Account Management Lead, within the customer-facing organization under VP Operations. Key responsibilities: • Own the account plan for each customer: stakeholders, decision-makers, objectives, opportunities, risks, and renewal dates. • Build relationships beyond the day-to-day contact, including executive sponsors and budget owners. • Lead renewal and expansion discussions and maintain an accurate portfolio forecast. • Remove executive-level obstacles such as missing sponsorship, unclear ownership, or budget gaps. • Lead recovery plans for at-risk accounts, assigning actions to the relevant teams. • Own new-brand and new-entity opportunities within existing customers, together with Sales. Success measures: • Revenue retention, commercial expansion, forecast accuracy, relationship depth, and reduced churn risk. • Who you'll work with: • Customer Success: shares the account day to day and owns product adoption and the success plan, which links to the account plan. • Customer Project Manager: tracks execution of cross-functional work; the Account Manager raises business urgency. • Delivery & Support: own implementation and incidents; the Account Manager joins when business-critical impact or executive communication is needed. • Sales: owns new-customer acquisition; the Account Manager owns live customers and partners with Sales on new brands or entities. What we're looking for: • 3-4 years of experience in account management, ideally in SaaS or martech. • A track record of owning renewal and expansion targets, and forecasting them accurately. • Comfortable building relationships with senior stakeholders and executive sponsors, not just day-to-day users. • Strong cross-functional coordination skills — able to bring in Customer Success, Delivery, Support, or Sales without owning their work. • A structured, plan-driven approach: comfortable maintaining an account plan and a recovery plan, not just responding to requests as they come in. • Familiarity with usage-based or subscription commercial models is a plus; exposure to financial services, iGaming, or e-commerce is an advantage given Solitics' customer base.
Workplace
- Ramat Gan
