Technical Support Specialist jobs in Israel

An advanced technical support role that includes investigating complex issues in information systems, analyzing processes and data, collaborating with development and product teams, and writing professional documentation and system guides. The role requires strong analytical thinking, a solid understanding of systems, and the ability to quickly learn complex platforms. This position is also suitable for Information Systems graduates who wish to enter the world of technical support and enterprise systems. Responsibilities: Handle complex issues in information systems that cannot be resolved at Level 1 support. Investigate the root cause of issues through analysis of data, logs, and system configurations. Work with development and product teams to open bug reports and investigate system issues. Provide professional guidance to support representatives within the team. Document solutions and work processes in the organizational knowledge base. Write system guides, process documents, and basic specification documents when required. Identify systemic issues and raise product improvement opportunities. Requirements: Bachelor's degree in Information Systems / Industrial Engineering & Management / or a similar technological field or prior experience in technical support for information systems. Strong analytical thinking and problem-solving skills. Ability to understand system processes. Excellent written communication skills. Ability to work independently and learn quickly. Significant Advantage: Experience working with SaaS systems or enterprise systems. Experience with SQL or data analysis. Experience working with APIs or system integrations. Experience with service management systems (e.g., JIRA / CRM). Experience writing system documentation or guides. Skills: Systematic thinking and strong troubleshooting abilities. High level of organization and attention to detail. Ability to work in a multi-tasking environment. Professional curiosity and willingness to learn complex systems. Ability to work with customers and technical teams.

Job Description Summary The Technical Support Engineer 2 (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support, implementation leadership, project participation, and expert consultation for Digital Central Monitoring Unit (Digital CMU) solutions. This role partners with internal project teams and customer stakeholders to support implementations, upgrades, migrations, and other project activities, ensuring the successful deployment, adoption, and ongoing support of Digital CMU products and services. As a senior technical resource, the TSE II provides guidance and support to remote and onsite Field Engineers (FEs), Client Service Technicians (CSTs), customer technical support personnel, clinical staff, peers, and customers experiencing system performance issues. The position serves as a primary escalation point for service-related issues involving Digital CMU software, hardware, networking, infrastructure, and integration components. The TSE II participates in a shared 24x7x365 support model, delivering expert software, hardware, and network troubleshooting, incident management, and technical consultation. During ongoing customer support, the role collaborates closely with customer technical teams, clinical personnel, GE HealthCare resources, and Field Engineers to resolve complex issues, optimize system performance, support customer operations, and drive long-term customer success. Job Description Key Responsibilities Advanced Technical Support & Incident Management • Provide advanced remote technical support for GE HealthCare software solutions and customer hardware environments, including coaching customers and field teams on contributing factors such as antivirus software, Cisco networking, Citrix, Microsoft technologies, and third-party infrastructure. • Lead customer escalation meetings, define logical engagement plans, and drive timely issue resolution using appropriate escalation processes. • Apply advanced diagnostic methods and remote support tools to reduce case resolution times and improve Time to Repair (TTR). • Serve as a recognized technical expert for complex customer issues involving software, hardware, networking, cloud, virtualization, and integration technologies. Project Support & Implementations • Provide technical leadership and support for customer implementations, upgrades, migrations, system expansions, and related project activities. • Participate in project planning, technical reviews, testing, validation, and go-live support. • Collaborate with project managers, implementation teams, field resources, and customer stakeholders to ensure successful project execution. • Identify, communicate, and help mitigate technical risks that may impact project timelines, system performance, or customer outcomes. • Provide onsite support as needed during customer implementations, upgrades, migrations, and go-live activities throughout the United States and Canada. Escalations, Quality & Productivity • Serve as the senior technical resource for service-related escalations and coordinate corrective action plans with customers, leadership, and cross-functional teams. • Champion productivity initiatives and serve as a change agent for product serviceability, reliability, quality improvement, trend analysis, and new product introduction (NPI) activities. • Identify, lead, and implement process improvements, troubleshooting enhancements, and business process initiatives that improve service delivery and organizational effectiveness. • Analyze recurring issues and quality trends and work with engineering and product teams to develop corrective actions. Knowledge Management & Tools • Develop, approve, and publish Knowledge Management (KM) content to expand technical solutions available to Field Engineers and Technical Support Engineers. • Contribute ideas and participate in continuous improvement initiatives designed to enhance productivity tools, service readiness, and support effectiveness. • Maintain up-to-date knowledge of GE HealthCare products, service processes, and diagnostic tools to maintain subject matter expertise and trusted advisor status. Cross-Functional Collaboration & New Product Support • Partner with Service Engineering, Product Engineering, Development, Quality, and onsite engineering teams to improve product quality, serviceability, and escalation resolution. • Provide valuable input into new product development, service readiness activities, diagnostic tools, feature enhancements, and overall product quality. • Represent Technical Support during design reviews, service readiness activities, and product lifecycle initiatives as required. Training & Mentorship • Coach and mentor TSE I team members, onsite engineers, and peers to ensure technical and customer-facing skills meet business needs. • Frequently serve as a Subject Matter Expert (SME) for GE HealthCare software applications, technologies, and support processes. • Lead or co-lead project teams focused on serviceability improvements, reliability initiatives, quality trend analysis, productivity programs, and new product introduction support. Documentation & Workflow • Maintain timely, accurate, and complete documentation that satisfies all process and quality requirements, including CRM case notes, troubleshooting records, technical findings, and customer communications. • Effectively manage case workflow and backlog to ensure customer-focused support and timely issue resolution. • Maintain compliance with all departmental service processes, documentation standards, and quality requirements. Customer-Centric Support • Provide support within a 24x7x365 customer care environment to ensure customer satisfaction and timely issue resolution. • Build and maintain strong working relationships with customer technical teams, clinical staff, project stakeholders, and internal GE HealthCare partners. • Support customer success through proactive communication, technical consultation, and continuous service improvement. Willingness To: • Submit to a background investigation, including verification of employment history, criminal history, and educational background. • Participate in required drug screening programs where applicable. • Be legally authorized to work in the United States without sponsorship or employment restrictions. • Work overtime, on-call rotations, weekends, and holidays as required. • Complete customer and vendor credentialing requirements, as necessary. Required Qualifications Minimum Qualifications • Five years of experience as a Technical Support Engineer I (TSE I); or • A minimum of five years of experience as a Field Engineer II and/or Field Engineer III, or equivalent external experience providing advanced technical support for comparable systems and technologies. • Demonstrated expertise supporting GE HealthCare software solutions, Cisco network environments, and associated customer hardware infrastructure. • Proven experience in incident management, customer escalation leadership, and technical engagement planning. • Demonstrated ability to function independently as a senior escalation resource and recognized subject matter expert. Technical Skills Advanced Proficiency With: • Remote diagnostic and troubleshooting tools, including CRM systems, Common Service Desktop, and other remote support platforms. • Technical problem analysis, root cause determination, and corrective action planning. Strong Working Knowledge Of: • Networking concepts, protocols, and troubleshooting methodologies. • Cisco networking technologies. • AWS and cloud-based technologies. • Citrix environments and Microsoft operating systems, server technologies, and infrastructure. • Linux operating systems, virtualization platforms, Kubernetes, cloud technologies, and monitoring/alerting platforms. • HL7, interfaces, integration workflows, and legacy healthcare technology integrations where applicable. • Customer infrastructure including servers, storage, networking, cybersecurity, and remote access technologies. Core Competencies • Expert troubleshooting and analytical skills with the ability to resolve complex and ambiguous technical issues. • Strong communication, presentation, and facilitation skills with customers and cross-functional teams. • Ability to confidently lead project discussions, escalation calls, and customer-facing technical engagements. • Leadership in change management, quality improvement, service transformation, and productivity initiatives. • Customer-focused mindset with a demonstrated history of reducing resolution cycle times and improving Time to Repair (TTR). • Ability to balance customer priorities, project responsibilities, and operational support requirements within a fast-paced environment. Work Conditions • Remote support position requiring a professional home office environment suitable for customer-facing meetings, project discussions, troubleshooting activities, and technical support engagements. • Employee must maintain reliable high-speed internet connectivity and a distraction-free work environment. • Participation in an on-call rotation supporting 24x7x365 customer operations. • Fast-paced professional environment supporting mission-critical healthcare operations and customer care delivery. • Ability to work standard business hours (8:00 AM-5:00 PM CST) and participate in a shared rotation for after-hours, weekend, and holiday support coverage. • Ability and willingness to travel throughout the United States and Canada, as needed, to support customer implementations, upgrades, migrations, system expansions, project activities, training, escalations, and customer go-live events. Travel is expected to average approximately 4-8 one-week trips per year, based on business needs, project schedules, and customer requirements. Preferred Qualifications Education • Bachelor's degree in Engineering, Information Technology, Computer Science, Networking, Healthcare Technology, or a related discipline preferred. Certifications • Cisco (CCNA, CCNP) • Microsoft certifications • AWS certifications • Kubernetes or cloud platform certifications • Other vendor-specific technical certifications relevant to the role. Additional Preferences • Experience supporting healthcare IT environments. • Experience working with cloud-hosted clinical applications and monitoring solutions. • Demonstrated success participating in customer implementations, upgrades, migrations, and enterprise-scale support operations. • Basic understanding of customer-managed Mobile Device Management (MDM) solutions and mobile devices (Android and iOS), including their integration and use within hospital Clinical Communication and Collaboration (CC&C) ecosystems, such as Epic, Mobile Heartbeat, Vocera, Spectralink, and other clinical mobility and communication platforms. • Familiarity with Ascom software applications #LI-BI1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening.

For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: December 31, 2026

Description We are 48% of breaches now come through vendors. Yet most companies still manage vendor risk through certifications and questionnaires, essentially trusting what vendors say about their security. Lema changes that. We analyze every vendor like a vulnerability researcher would: how could an attacker use this vendor to get in, and what could they reach? We’re turning vendor risk from a paperwork exercise into a true security discipline. Backed by Team8, Salesforce Ventures, and F2, and already trusted by leading enterprises, Lema is entering hypergrowth and tripling our team to build a category-defining platform. We move fast, with radical ownership, transparency, and high impact. More about Lema: • Lema.ai website • Business Insider - Cybersecurity startup Lema has come out of stealth to raise $24 million • Team8 - Why We Invested In Lema About The Role We're looking for a technical support engineer with 2-3 years of experience to own the support queue for our enterprise customers, most of them in the US. You'll dig into the logs and the data to find out why something broke, and help run customer data migrations and the monitoring that catches problems before customers do. What You’ll Do • Own the Support Queue: Take tickets from first response through resolution. You are responsible for meeting our response times, keeping every open ticket moving, and closing standard issues on your own. • Investigate Before You Escalate: Reproduce the problem, read the logs and the data, and isolate the cause. When something needs engineering, it reaches them with findings and evidence rather than a forwarded complaint. • Communicate with Customers: Keep customers informed in writing, manage expectations honestly, and stay credible even when the answer is not ready yet. • Run Customer Data Migrations: Map and validate customer data as it moves into Lema, and catch the records that don't fit before the customer does. • Write the Help Center: Turn what you solve into articles on common actions and troubleshooting, so the answer exists the next time someone asks. • Build Customer Enablement: Create and maintain a library of short workflow recordings, and run group training sessions, webinars and office hours as the role grows. • Monitor Proactively: Build and run monitors over our observability stack, triage the alerts they raise, and reach out to customers before they notice the problem themselves. Requirements What You Bring • Experience: Two to three years in technical support or another technical customer-facing role, ideally at a B2B SaaS company. • Technical Aptitude: Comfortable reading application logs, running SQL queries against a database, and troubleshooting REST APIs and integrations. You can investigate an issue across these layers and reach your own conclusion before escalating it. • AI Fluency: You use AI tools in your daily work, for example to draft SQL or summarize logs, and you check what they produce before you rely on it. • Ownership: You take a problem all the way through rather than passing it on the moment it stops being clear. • Communication: Fluent English, written and spoken. • Coverage: Most of our customers are in the US, which means the queue comes alive in the second half of the Israeli day and the busiest hours run into the evening. • Curiosity: The drive to learn, dig into a problem, and understand the root of it rather than just clear the ticket. • Startup Mindset: You work well where processes are written as they go, and you do not need a script or a fully specified task. • Domain Knowledge: Background in GRC (Governance, Risk and Compliance) or TPRM is an advantage. Why Join Lema AI • Impact: Build a category-defining platform that safeguards how modern businesses operate. • Ownership: Join a culture that gives you full context, autonomy, and trust to drive outcomes. • Compensation & Benefits: Competitive salary, equity package, and additional perks • Velocity: Work with exceptional peers in a high-energy, low-bureaucracy environment. • Growth: Shape a company that’s scaling rapidly, backed by Tier 1 investors and visionary customers.

As a Technical Support Engineer, you will be a member of an exciting team that solves challenging Silk technical issues for our customers. You will work directly with customers and with other engineers to debug, troubleshoot, and help resolve customer issues effectively and professionally. Also, you will work with colleagues in Professional Services and Development Engineering to implement and influence new offerings using Silk solutions and other supporting technologies. You will identify and drive product and customer experience improvements by providing insights in a well-articulated, data-driven manner that identifies the product/service challenges of our customers. Responsibilities Provide in-depth technical support and work directly with customers, remotely as well as on-site, if required. Independently investigate and troubleshoot customer problems to resolution. Perform corrective maintenance activities with customers such as hardware replacements, and software configuration improvements. Conduct preventative maintenance, such as software upgrades, as needed. Collaborate with Global Support and Engineering on advanced issues. Provide in-depth product knowledge to facilitate the following: Understand and deliver on customer needs and requirements for the company’s product and with elements of the customer’s environment. Effectively advocate for improvements on the customers’ behalf to Engineering and Product teams. Write technical whitepapers and application notes. Qualifications • Strong team player working with an inclusive, global team is paramount. • Excellent customer service skills and a customer-focused attitude. • Strong problem-solving skills: troubleshooting, problem analysis, and resolution determination while using good judgment/decision-making abilities. • Strong written and verbal communication skills (spoken and written English is mandatory, but additional languages are a plus). • Effective learning skills and the willingness to learn new things and adapt quickly. • Strong multi-tasking skills. • Excellent organizational skills and attention to details. • A genuine passion for technology and desire and aptitude to increase the technical skill level required. • Self-motivation and an ability to use initiative. Technical Skills • Required Technical Skills: Strong knowledge of Microsoft Azure Cloud Platform, Linux, and MS Windows OS; Strong knowledge of hypervisor solutions (VMWare and Hyper-V; Strong knowledge of FC and iSCSI protocols and Ethernet networking. • Preferred Technical Skills: Knowledge of Google GCP and AWS Cloud Platforms; Knowledge Enterprise SAN Storage fundamentals; Scripting skills, including Python, PowerShell. Experience • Five or more years’ experience working in a “customer-facing” role as a technical support engineer. • Experience in systems deployment/admin, network operations, software support or IT Consulting with recent work experience in a customer-facing role is a major plus. About Silk Silk is the database supercharger -- the smart platform that delivers game-changing database performance without changing a thing about your underlying apps or database infrastructure, whether you’re running real-time transactional workloads or analytical workloads -- so your entire stack runs 10x faster. And with always-on availability across regions, zones and clouds, your databases keep going strong no matter what the cloud throws at you. Industry leaders like Comcast, Cisco and Telefonica rely on Silk for unlimited cloud flexibility, unbreakable data resiliency and the greatest database performance of their lives. Ready to join the Silk Squad?

We’re looking for a Support Engineer to join our team and help customers get the most out of the Cye Platform. This hands-on technical role combines customer support, troubleshooting, platform administration, and automation. You’ll work closely with customers and internal R&D teams, investigate complex technical issues, and help turn recurring challenges into better products, integrations, and proactive support. Responsibilities • Handle and resolve customer tickets (via Intercom) within SLA, in English, for customers worldwide. • Leverage AI to handle repetitive tickets and build and maintain the support knowledge base that powers both the team and the AI agent. • Act as a Cye Platform expert user and manage Cye Platform administration: account and user provisioning, licenses, permissions, and configuration, for customers and internal teams. • Troubleshoot Cye Platform issues, including integrations with third-party security tools and cloud platforms (e.g. Microsoft Defender, CSPM, EDR): analyze logs and data, reproduce problems, and help automate recurring checks and fixes. • Support customers through onboarding and help them get integrations live. • Escalate to R&D with clear, reproducible reports; track issues through resolution and communicate status to customers and internal stakeholders. • Identify recurring issues and feed product and monitoring improvements back to R&D, pushing toward proactive support. Qualifications • 1–2 years of experience in technical support, support engineering, or a similar customer-facing technical role, ideally in a B2B SaaS company. • Strong troubleshooting methodology: you isolate problems, form hypotheses and verify them, and you do not stop at the workaround. • Working knowledge of REST APIs, JSON, authentication methods (API keys, OAuth), and reading logs. • Strong English communication skills, with the ability to explain technical issues clearly to both engineers and non-technical stakeholders. • Ownership, customer empathy, and the ability to manage several open tickets in parallel. • Scripting skills in Python and SQL for troubleshooting, data investigation, and automation. • Knowledge of cybersecurity concepts (threats, vulnerabilities, risk management) and familiarity with security tools such as Microsoft Defender, CSPM, EDR, and SIEM. • Hands-on experience with Azure and/or AWS: IAM, roles and permissions, core services (AZ-900, AWS Cloud Practitioner or higher). • Experience with integration and automation platforms (Workato, ServiceNow) or webhooks. Cye helps security and risk leaders gain a clear, defensible view of their cyber exposure, grounded in financial impact and real-world attack paths. By continuously quantifying exposure and validating it in context, organizations can establish a strong baseline, prioritize decisions with confidence, and track measurable reduction over time.

Description About the role You're the first one watching production. When alerts fire, tickets come in, or a customer reaches out about something not working, it comes to you first. The role is shift-based as part of our 24/7 coverage and reports to the Support Team Lead. It's hands-on. You triage what comes in, dig into logs, fix what you can fix, and pass the rest to whoever needs to see it next (Professional Services, Infrastructure, or R&D). The expectation isn't that you solve everything alone. It's that nothing falls through the cracks, and that when you do escalate, the person picking it up has what they need to keep going. Good fit for someone early in their career who wants real production experience on a system that matters. Also a fit for people with a NOC, support, or sysadmin background who are looking for something with more weight than what they're doing now. What you'll do • Watch production health across customer sites and respond to alerts as they fire • Take inbound customer tickets. Triage them, investigate, resolve what you can, escalate cleanly when you can't. • Run first-pass investigation: logs, metrics, reproducing the issue, narrowing the cause before handing off • Stay in touch with the customer through the whole thing. Confirm you've got it, set expectations, keep them updated, close the loop. • Escalate well. The Professional Services, Infra, or R&D person picking up the ticket needs context - what you saw, what you tried, what you suspect. • Keep the knowledge base alive. If you investigated something new, the runbook should be better when you're done. • Clean shift handoffs. The next person on shift should know exactly what's open and what to watch. • Spot patterns. If the same ticket keeps showing up, flag it - either for automation or for a deeper fix. • Reach out to customers proactively. Don't wait for them to report something you could've caught yourself. Requirements What we're looking for • 1-3 years of hands-on experience in technical support, NOC, sysadmin, or a similar operational role • Linux fundamentals. Command line, navigating logs, knowing how a Linux box behaves under the hood. • Basic networking: TCP/IP, DNS, routing, VPNs. Enough to know what you're looking at when something won't connect. • Comfortable reading code and reading logs to figure out what happened • Strong written communication in Hebrew and English. You'll be writing to customers, to internal teams, and in our runbooks. Nice to have • Exposure to Kubernetes or container infrastructure • Scripting in Bash or Python • Experience with Intercom, Jira, Zendesk, or similar ticketing platforms • Background in a relevant military unit or any other mission-critical operational environment • Familiarity with Prometheus, Grafana, or other monitoring tools Who you are • Reliable. You show up, you follow through. Tickets don't get dropped on your watch. • Curious. You don't just close the ticket. You want to know why it broke, and the next time it shows up you recognize it. • Calm under pressure. When alerts are firing and customers are pinging, you slow down and work the problem instead of making it worse. • You take support personally. When a customer has a bad experience, it bothers you, and you go out of your way to fix it. • You're not done growing. This role is a step toward something bigger, and it shows in how you treat it.

Description We are seeking a Help Desk Support Specialist to provide technical support to end users in a cloud-based IT environment, with a strong focus on Microsoft 365. The role includes troubleshooting user issues, managing service requests, supporting cloud-based systems, and delivering professional, responsive, and customer-oriented technical support to employees across the organization. Responsibilities • Provide ongoing technical support to organizational users. • Handle Help Desk tickets from initial request through resolution and closure. • Provide support for the Microsoft 365 environment, including: Outlook / Exchange Online/ Teams/ OneDrive/ SharePointץ • Troubleshoot login issues, password-related problems, and access permissions. • Manage users and groups within the Microsoft 365 / Azure AD environment. • Provide support for end-user devices, laptops, and peripheral equipment. • Install, configure, and maintain organizational software and applications. • Troubleshoot basic network issues, printers, and internet connectivity. • Assist users in working with cloud-based systems and applications. • Document incidents, troubleshooting steps, and solutions within the service management system. • Collaborate with vendors and additional technical teams as required. Requirements • Previous experience in a Help Desk / Technical Support role – required. • knowledge in the Microsoft 365 environment. • Hands-on experience with Outlook, Teams, OneDrive, and SharePoint. • Familiarity with Active Directory / Azure Active Directory. • Experience managing users, permissions, password resets, and setting up new computers. • Basic knowledge of Windows operating systems. • Ability to independently troubleshoot and resolve technical issues. • Strong customer service orientation and the ability to work effectively with users and within a team in a dynamic environment. • Good technical English skills.

Description Fetcherr builds responsible AI that transforms market complexity into measurable profit growth. At the core of the company is the Market Model - a proprietary AI-powered model delivering accurate, granular demand predictions with 96% forecast accuracy and real-time decision intelligence for commercial teams. Built on a glass-box architecture, it uses market data - not personal data - with full transparency into logic and outcomes. First deployed in global aviation, the technology is industry-agnostic and scales across volatile markets. Fetcherr delivers a consistent average profit uplift of 7%, with corporate partners including Delta, Virgin Atlantic, WestJet, Viva, and Azul. We are looking for Customer Support Engineer in our site in Netanya with a strong data background, who can provide ongoing support to our client while monitoring our production pipeline ensuring we deliver within the agreed SLA . You will be an essential part of the frontline support team responsible for providing prompt and efficient support and service to end-users experiencing technical issues with software. The primary responsibility is to ensure the timely resolution of data-related problems and to facilitate effective communication between end-users and higher-level support teams. The ideal candidate has relevant experience in data engineering. This role involves coordinating with various teams, managing schedules, and ensuring that production processes run smoothly and efficiently. Work schedule: The employee will be required to work 5 days a week, spread across the entire week, including Saturday and Sunday, with off-days during weekdays if shifts fall on weekends. The job is shift-based, with shifts occurring both during the day/evening/night and on weekends. What You'll Do: • You will be responsible for maintaining and monitoring data pipelines that power our data science workflows while developing and maintaining production schedules. • Identify potential production issues and work proactively to resolve them. • Communicate any production delays or issues to relevant stakeholders and customers. • Maintain accurate records of production activities, including schedules, bugs and project status. • Coordinate with various departments (e.g., Data, DE, PO) to ensure timely completion of tasks. • Serve as the frontline support and provide prompt and efficient support to end-users experiencing technical issues with the Fetcherr platform. • Troubleshoot problems and offer effective solutions to maintain optimal user experiences. • Collaborate with other teams, including R&D and product management, to resolve customer issues. Requirements • A bachelor's degree in computer science/information. • 1-2 years of experience in providing technical support. • Experience in Python & SQL. • Experience working with pipelines orchestrators, preferably Dagster or Airflow. • Background in Data support - Tier 1/2Proficiency in troubleshooting and problem-solving, with a strong attention to detail. • Excellent service, communication, and interpersonal skills. • English – B2/C1 level • Ability to work independently and collaborate effectively in a team environment. • Ability to work flexible hours, including evenings and weekends if required. Bonus Points: • Experience in aviation, travel tech, or high-frequency dynamic pricing environments. • Experience with Support Ticket Systems (HubSpot, Zendesk). What we offer: • Work in a technology start-up environment. • Work with AI systems. • Employment contract. • Training and integration budget. • Shift-based work schedule covering 5 days a week including night shifts and weekends (the schedule is arranged with the whole team at least one week in advance).

Description About Cyera Come join the company building the security operating model for the age of AI. AI has changed how data is used — and security must change with it. Cyera's mission is to empower businesses to accelerate AI Adoption by defining a holistic approach to securing AI - from data to access to model. Instead of perimeter controls and static policies, Cyera provides a unified control plane that understands relationships between data, access, and behaviors across humans, systems, and AI. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data and AI security. About the Role The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined product domains, reproduces issues, validates workarounds, improves escalation quality, and helps reduce repeat issues through documentation and product feedback. What You'll Do • Master complex technical challenges: Deep-dive into modern enterprise architectures across AI security, data discovery, classification, DLP workflows, and access analysis to solve high-stakes technical issues. • Drive complete technical ownership: Take full command of Support Tickets from initial discovery to resolution, acting as the primary technical authority and trusted advisor for our customers. • Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance. • Drive product impact and cross-functional synergy: Partner with Product, Engineering, DevOps, and OCTO teams to feed real-world operational insights into the roadmap, deliver high-fidelity root cause analyses, and ensure efficient resolution of systemic platform issues. • Elevate documentation and knowledge standards: Scale institutional capability by architecting reusable runbooks and technical guides, while maintaining rigorous case management standards to ensure records remain accurate, actionable, and auditable. • Pioneer AI-driven support: Integrate modern AI tools and agents directly into daily troubleshooting workflows, refining custom prompts to continually accelerate case resolution and elevate support efficiency. • Champion customer success: Serve as a high-impact advocate for clients, managing relationships and representing the company with confidence when communicating with technical teams and executive stakeholders. • Mentor and elevate the team: Actively mentor Tier-1 engineers on technical troubleshooting, ticket hygiene, and escalation protocols to build a high-performance support culture. Requirements Who You Are Must Have • Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or Associate degree with equivalent practical experience). • Experience: 5+ years in technical support, support engineering, escalation support, or customer-facing technical roles within SaaS or cybersecurity. • Scripting & Automation: Hands-on experience with scripting languages such as Python, Bash, or PowerShell • Domain Knowledge: Direct experience in data security or cloud domains, such as DSPM, IAM, SIEM, CASB, CNAPP, CSPM, data privacy, or DLP. • Cloud & Security Infrastructure: Hands-on experience supporting enterprise cloud platforms (AWS, Azure, or GCP) and identity/authentication protocols (SSO, SAML, OAuth, SCIM, RBAC). • Technical Troubleshooting: Strong ability to analyze logs, inspect APIs and web services, work with SQL, and write root-cause analysis (RCA) summaries and runbooks. • Tooling: Direct experience managing tickets and escalations in enterprise platforms like Zendesk, ServiceNow, Jira, or Salesforce. • Execution & Communication: Exceptional written and verbal communication skills to translate complex technical findings for both non-technical customers and R&D engineers. • Adaptability: Demonstrated ability to work autonomously in ambiguous scenarios and prioritize high-volume workloads based on SLAs, urgency, and customer impact. • Availability: Willingness to participate in a scheduled on-call rotation, including evenings, weekends, or holidays as business needs require.

Job Description Summary Lead Technical Support Specialist is highly technical, customer focused and self-motivated in providing technical support for GE Vernova customers. You will own the technical relationship with customers and be responsible for all activities of the case request from request creation to successful conclusion. Job Description ---------------------------- Lead Monitoring & Diagnostics Technical Support Specialist Responsibilities: • Provide ongoing technical support and case management daily through phone, email and other forms of communication • Investigate technical problems, reproduce issues as required, and interface with Product Line groups to drive customer issues to closure, in a timely manner and with a positive outcome • Provide recommendations for repairs, upgrades and part replacements • Maintain accurate records in the quality management, customer relationship management and ERP tools (Salesforce.com, ServiceMax, SAP etc.) • Identify training opportunities and assume ownership for self-development and training of others • Responsible for monitoring and reporting on cases escalated through the GA Non-conformance (ACT) process • Prepare documentation and maintain knowledge data base of technical tips and technical resolution outcomes • Maintain a status record and update critical case report of open issues for support level tier 1 and 2 cases • Assume ownership, follow-through and resolution responsibilities for tier 3 and 4 type cases residing with local team or with product line • Participate in product line meetings to present, update and drive resolution for open • Schedule, lead and prepare customer case summary and metric reports for review with customers on a regular basis Required Qualifications: • Engineering degree or Technologist Diploma and/or related work experience • Minimum 5 years of industry experience and 5 years in related field - Monitoring & Diagnostics. • Very good knowledge of the GE Vernova Monitoring and Diagnostics devices. • Innovative thinker with the ability to set up equipment and reproduce customer reported issue • Flexible to work on-call, after hours support or modified hours of work to support customer specific situations Desired Characteristics • Exceptional written/verbal communication skills • Must be a quick learner, with the ability to develop strong product knowledge rapidly • Ability to speak a second language is a plus • Experience working on complex technical issues with cross-functional teams • Self-starter with exceptional analytical/problem solving and time management skills • Ability to build consensus of cross-functional teams to achieve a positive outcome • Ability to prioritize and effectively handle multiple assignments while consistently meeting deadlines • Results-oriented problem solver with the ability to work well under pressure with customers and all levels of staff Bonus eligibility: discretionary annual bonus. This posting is for an existing vacancy. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position Application Deadline: December 11, 2026 For candidates applying to a U.S. based position, the pay range for this position is between $89,300.00 and $148,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on October 05, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Job Description Summary We are seeking a motivated and technically strong and customer-focused Technical Support Specialist (Protection & Control) to join our Grid Automation Technical Support team. This position provides Level 2 post-sales technical support for GE Vernova’s protection and control portfolio, including relays, meters, and associated software used in utility and industrial power systems. This role serves as the technical interface between Level 1 customer care, field service teams, and senior engineering experts (L3/L4). The successful candidate will support fault analysis, configuration, and commissioning inquiries; assist with product integration into customer systems; and contribute to improving tools and processes across the Grid Automation North America Support Organization. Job Description Key Responsibilities: • Provide ongoing technical support and case management daily through phone, email, and other forms of communication. • Investigate technical problems, reproduce issues as required, and interface with Product Line teams to drive customer issues to closure, in a timely manner with a positive outcome • Collaborate with L3/L4 engineering Teams for escalated investigations, ensuring comprehensive problem documentation. • Provide recommendations to customer for upgrades of obsolete products • Maintain accurate records in the quality management and customer relationship management tools (CRM) • Maintain RMA status and documentation. • Identify training opportunities and assume ownership for self-development and training of others • Responsible for monitoring and reporting on cases escalated through the entire GE process • Prepare documentation and maintain knowledge data base of technical tips and technical resolution outcomes • Maintain a status record and update critical case report of open issues for all tier and severity type customer issues • Participate in product line meetings to present, update and drive resolution for open requests • Schedule, lead and prepare customer case summary and metric reports for review with customers as required • Identify firmware issues on relays and diagnose with testing • Maintain professional demeanor and interact at all levels of customer organization Required Qualifications: • Associate's degree from an accredited college or university or equivalent experience • Minimum of 1 year of relevant experience • Ability and willingness to travel up to 25% of the time Desired Characteristics: • Minimum 2 years of experience in power system protection and control • Conveys an understanding of industrial and utility protection, control and communications applications. • Flexible to work on-call, after hours support or modified hours of work to support customer. • Experience using GE Multilin Protection and Control products • Power system automation and communication expertise • Protection and control testing experience using secondary injection methods • Ability to perform post fault power system fault analysis and recommend settings or application modifications • Hands on expertise in configuring and troubleshooting protection and control systems • Experience configuring and troubleshooting 61850 based protection systems • Demonstrates practical experience with protective relay settings, features and network communications • Work efficiently without direct supervision • Strong problem-solving skills • Flexible and adaptable; open to change and modification of tasks Additional Information Relocation Assistance Provided: No #LI-Remote - This is a remote position

Description Power the Future with us! At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. The Tier 1 Team plays a critical role in delivering first-line technical support to SolarEdge customers in a fast-paced and collaborative environment. As the first point of contact, you’ll support customers and contractors via phone, email, and chat, troubleshoot hardware and software issues, clearly explain technical solutions to non-technical users, and escalate complex cases when needed. This is an excellent opportunity to gain hands-on experience across diverse technologies and join a rapidly growing global technology company combining software and hardware technologies. What you'll be doing: • Work in a fast-paced technical support call-center environment, managing a high volume of customer interactions while meeting service and response targets. • Act as the first point of contact, interacting with customers using multiple support channels (phone, email, chat, CRM). • Provide technical support, troubleshooting, and diagnostics for SolarEdge products (inverters, optimizers, monitoring portal, etc.) using available resources such as product schematics, knowledge bases, and other sources of information. • Document all interactions and activities in the CRM system. • Resolve technical issues using SolarEdge's tools (according to permission level). • Escalate unresolved cases to higher support tiers when needed. • Work with Customer Service Logistics to validate authorization for the release of parts needed to resolve problems encountered by customers. • Participate in team meetings and collaborate with global colleagues to resolve customer cases. Requirements • Education: Practical Engineer (Electrical, Electronics, Mechanical, or Instrumentation and Control Engineering). • Previous experience in technical customer service, helpline, or remote support – an advantage. • Experience with photovoltaic systems - an advantage. • Excellent interpersonal and communication skills with the ability to build and maintain strong relationships with customers, peers, and managers. • Ability to multitask effectively in a fast-paced environment. • Self-motivated, proactive, and able to take initiative, solve problems, and lead tasks. • Advanced proficiency in Microsoft Excel and solid knowledge of PowerPoint. Ability to adapt quickly to new systems and provide effective customer support • True team player with a strong sense of responsibility. • Willing to support the team with rare alternate Friday or evening shifts, communicated in advance. ​​​​​​​​​​​​​​SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.

We're looking for an enthusiastic and highly motivated Technical Support Engineer to identify, diagnose and resolve customers issues. The Technical Support Engineer will be a part of PlainID's Professional Services team. This is an exciting opportunity to work in a challenging, fast-paced environment in a high-performance team. Here at PlainID, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Job Description Taking ownership of customer issues reported by customers and prioritizing them based on urgency and importance Researching, diagnosing, troubleshooting issues and identifying solutions to resolve system issues Coordinating support case resolution with the appropriate internal teams: Sales, Professional Services, Product Following standard procedures for proper escalation of critical or unresolved issues Requirements 2-5 years of experience in Technical Support, Tier 2 Support, Technical Services, or a similar customer-facing technical role. At least 2 years of hands-on experience with Kubernetes, Docker, or containerized environments. Strong troubleshooting and analytical skills, with the ability to independently investigate complex technical issues. Good understanding of REST APIs, HTTP, JSON, and web-based applications. Hands-on experience working with Linux systems and application logs. Good understanding of networking concepts such as DNS, ports, certificates, proxies, and load balancers. Experience working with relational databases and SQL. Ability to reproduce technical issues and clearly document findings and steps to reproduce. Strong written and verbal communication skills in English. Strong ownership mindset and the ability to work directly with enterprise customers and cross-functional engineering teams. Nice to have Experience with cloud platforms such as AWS, Azure, or GCP Familiarity with authentication and authorization technologies such as OAuth 2.0, OIDC, JWT, SAML, IAM, or access management. About PlainID PlainID is the only Agentic Identity Platform at the core of an organization's identity stack. It secures the entire AI flow, inputs and outputs, data retrieval, and MCP tools. By enforcing Zero Standing Privileges, PlainID ensures just in time access is granted and automatically adjusts as context changes. Every decision is evaluated dynamically, securing applications, APIs, data, and agentic AI workflows end to end. One place. Full clarity. Real-time control. Trusted by Fortune 500 organizations to secure access for millions of identities, PlainID helps enterprises scale authorization with confidence in an AI-driven world. Why PlainID? Real traction, real customers. Fortune 2000 companies including SAP, Accenture, EY, Cisco, City bank, The World Bank.. trust us with their most critical authorization challenges. Category leadership. We're not just playing in authorization - we're defining it. Named as an Outperformer by industry analysts alongside Google Cloud, SailPoint, and Ping Identity. Strategic partnerships that matter. SAP didn't just invest - they embedded our technology as an OEM component in their Customer Data Cloud platform. That's the kind of validation that opens doors. Backed by the best. We've raised $100M from Insight Partners (led our $75M Series C), SAP, Viola Ventures, and other top-tier investors who believe in our vision. Founded by security veterans. Our co-founders Oren Ohayon Harel (CEO) and Gal Helemski (CTO/CPO) come from deep financial services and IDF cybersecurity backgrounds. They've been in the trenches and built the solution they wished existed. Prime location. Our Tel Aviv office - right in the heart of the city's business district. Steps from train station, surrounded by the energy of Israel's tech ecosystem.

Lev Haolam is an international, fast-growing mission-driven enterprise based in Israel, focused on the U.S. market and committed to supporting local family-owned businesses in Israel. At Lev Haolam, we value ownership, collaboration, and continuous improvement. By joining us, you become part of a team committed to meaningful work and long-term growth, for our partners, our customers, and our people. We are currently looking for an IT Support Specialist to join our international team of passionate professionals. This is an opportunity to contribute to a purpose-driven business while building scalable processes and making a real impact. About the role: We are looking for a hands-on IT Support Specialist to ensure the smooth operation of our IT infrastructure and provide day-to-day technical support to employees at our warehouse and other company sites. In this role, you will be the first point of contact for IT-related issues, helping employees resolve technical problems and keeping workstations, printers, network equipment, and other IT assets running smoothly. You will also collaborate closely with our remote IT team, documenting incidents, escalating complex issues, and helping improve our internal IT processes. This position is ideal for someone with practical troubleshooting skills, a proactive approach, and the ability to work independently in a hands-on operational environment. What you will do: • Provide first-line IT support: Troubleshoot Windows PCs, user accounts and access, two-factor authentication (2FA), Wi-Fi, routers, and computer peripherals. • Support printing operations: Troubleshoot standard and label printers, resolve basic BarTender issues, and manage printing supplies. Escalate complex incidents to the remote IT team. • Maintain IT infrastructure: Manage network cabinets, cabling, equipment labeling, and Wi-Fi access points. Install cameras and other equipment according to approved instructions and safety procedures. • Manage IT equipment: Maintain accurate records of equipment, including serial numbers, locations, and assigned users. Prepare workstations for new employees and coordinate small IT purchases with the appropriate approval. • Document incidents and requests: Record all IT requests and independently identified issues in ClickUp in English, including the location, requester, business impact, photos where relevant, troubleshooting steps, time spent, and resolution status. • Collaborate with the remote IT team: Translate requests and technical information from Hebrew into English, provide clear incident reports, and escalate issues when necessary. • Improve IT processes: Create troubleshooting checklists, basic standard operating procedures (SOPs), and equipment location documentation. • Identify recurring issues: Share weekly summaries of common incidents and suggest practical improvements to prevent recurring problems. What we’re looking for: • At least 1 year of hands-on IT support experience, with practical troubleshooting skills being more important than job title or formal seniority. • Working knowledge of Windows PCs, printers, and computer peripherals. • Basic networking knowledge, including TCP/IP, Wi-Fi, routers, and network cabling. • Working proficiency in Hebrew, both spoken and written. • Sufficient English proficiency to communicate with the remote IT team, manage tickets, and prepare technical documentation. • Strong organizational skills and a consistent approach to ticket documentation and time tracking. • Ability to work independently, prioritize issues based on their operational impact, and recognize when escalation is necessary. • Willingness to perform hands-on installation and maintenance tasks, including working at height when required and following appropriate safety procedures. • Availability to work on-site daily and travel between company sites when needed. Nice to Have: • Experience with label printers and BarTender software. • Familiarity with Check Point network security equipment. • Experience providing IT support in a warehouse, production, or logistics environment. • Basic PowerShell knowledge. Work Conditions: • Location: On-site, Neve Daniel, Israel. • Employment type: Full-time, with employment under an Israeli employment arrangement. • Working hours: Sunday-Thursday, 9:00 AM-5:00 PM Israel time, with 1-2 hours of flexibility. • Work environment: A hands-on operational role with regular interaction with warehouse employees and close collaboration with a remote IT team. Why Join Us? At Lev Haolam, your work has real meaning. Every day, you’ll contribute to something significant - helping mission-driven products reach customers around the world while being part of a team that values impact, ownership, and growth.

Description The Loox story is likely one you haven’t heard before. Founded in 2015, we’re a bootstrapped product-led company that has grown to over 130,000 customers, 500 million users per month and millions of annual revenue. As the leading social proof solution for Shopify stores, our main focus now is expanding our platform to additional products and markets. Each new challenge requires different skill sets, and we’re forming a core team of creative innovators to lead us there. This is a unique opportunity to be part of an organization that has the resources and scale of an established company and the energy, speed and team-size of an early-stage startup. What’s the opportunity: We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product. In this role, you’ll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and our team. We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills. ** The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).** As a Customer Support Engineer at Loox, you will: • Be in charge of our customer happiness and deliver amazing service. • Become a product expert who knows the ins and outs of what Loox has to offer by helping our customers maximize the value they receive from us. • Proactively identify opportunities and optimization points to help our customers grow. • Represent the customer voice internally in Product, Marketing, and Business Development discussions. What you’ll need: • At least 1 year of experience in customer service-facing roles. • High-level English and spoken Hebrew (native or bilingual proficiency) - Must. • Ability to communicate effectively with customers and teammates - Must. • Knowledge of web technologies such as HTML & CSS. • Strong troubleshooting capabilities. • Ability to work in an agile, fast-paced, and dynamic environment.

Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 120 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one platform, and continue to grow and expand our team, our partnerships and our revenue. Our Technical Support Engineer will interact with our customers daily ensuring they have an amazing experience. You'll troubleshoot complex customer issues, provide end-to-end technical support, collaborate with engineering teams to identify root causes and implement solutions, while also contributing to knowledge base development and supporting product improvements. You'll also serve as Tier 1 on security incidents and hand off to our MDR team when an incident needs deeper response. This role is highly collaborative and requires someone who can work cross-departmentally. If you're a passionate problem-solver with a knack for clear communication and a desire to work in a fast-paced, collaborative environment, then we want to hear from you! Responsibilities: • Resolve Customer Issues: Deliver fast and efficient support, addressing customer queries and resolving issues related to our platform. • Bug Reporting: Identify, document, and report bugs, working closely with engineering to ensure timely resolutions. Use AI coding tools to reconstruct failure paths, write RCAs that name the failing component, and open or review pull requests. • Quick Troubleshooting: Apply strong problem-solving skills to diagnose and resolve issues with minimal disruption. • Cross-Functional Collaboration: Partner with Customer Success and Engineering teams to prioritize and resolve critical customer issues. • Product Influence: Leverage customer feedback to drive product improvements and shape the platform's future. • Proactive Communication: Keep customers informed and up-to-date throughout the entire support process. Solution Documentation: Create and maintain comprehensive, user-friendly documentation for common issues and solutions. • Continuous Improvement: Gather feedback to inform and fuel ongoing enhancements to our products and services. • Tier 1 SecOps: Handle security alerts from SentinelOne, our Check Point email integration, and Microsoft 365 and Google Workspace ITDR. Collaborate closely with our MDR team to ensure T1 threats are mitigated swiftly. Requirements: • 3+ years in tier 2 or tier 3 technical support, support engineering, or SOC analysis, with hands-on experience troubleshooting technical issues across various technologies. • Proficiency in analyzing logging and code. • Proficiency in SQL and database fundamentals. • Endpoint security and EDR concepts. Direct SentinelOne experience is a strong plus. • Networking, DNS, and email authentication (SPF, DKIM, DMARC), plus Windows and macOS fundamentals. • Microsoft 365 and Google Workspace administration and troubleshooting. • Strong knowledge of and experience with Incident Management processes. • Strong understanding of cyber security concepts, networking, and operating systems. • Excellent communication skills, with the ability to explain complex technical concepts to diverse audiences including end-users, developers, and business stakeholders. • Proven experience in creating and managing technical documentation. • Working schedule: Monday through Friday. • Advantages: MSP or MSSP background, coding experience, Intercom (Fin) or comparable ticketing systems. Experience working in Linear or Jira, and Github. Security+ / SC-200 / GCIH, or comparable certifications.

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role Crusoe’s Service Desk team plays a critical role in troubleshooting, configuring, and resolving issues across servers, networks, infrastructure, SaaS applications, and file shares. You’ll partner closely with teams across the company and external vendors to elevate the user experience and keep operations running smoothly. We’re looking for someone self-motivated and customer-obsessed, who thrives in a fast-paced environment, takes pride in solving complex technical problems, and is energized by continuous learning and opportunities to grow. What You’ll Be Working On • Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications in a fast-paced environment. • Partner with cross-functional teams and external vendors to improve system performance and deliver seamless user support. • Own complex issues end to end, from initial report through resolution, documenting outcomes and driving system improvements. • Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools to keep the IT ecosystem secure and efficient. • Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives. What You’ll Bring to the Team • Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA). • Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune. • Experience administering and troubleshooting Windows, macOS, and Linux systems. • Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress. • Proficiency with ticketing systems, IT documentation platforms, and SaaS management. • Experience working as a project-oriented engineer, comfortable leading initiatives end to end. • Strong written, oral, and interpersonal communication skills, with the ability to self-start, collaborate, and problem-solve effectively. • Ability to pass a background check. Bonus Points • Bachelor’s degree or equivalent experience with 6+ years of IT systems experience. • Prior experience working in large enterprises with significant user bases. • Previous NOC/SOC experience. Benefits: Crusoe also offers a competitive benefits package designed to support financial security, health, and overall well-being. Our benefits are tailored to local market standards and include core offerings such as pension contributions and additional perks to support work-life balance. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role: As a Senior Cloud Support Engineer in our Tel Aviv team, you’ll be a key technical partner for our customers, helping them get the most out of Crusoe’s GPU-powered infrastructure. You’ll dive deep into complex technical challenges, collaborate closely with global engineering teams, and play an active part in building a world-class customer experience. At Crusoe, we move fast, value initiative, and trust our people to think creatively and act with ownership. If you love solving problems, working with cutting-edge technologies, and being part of a close-knit, mission-driven team, this is the place for you. What You’ll Be Working On: • Deliver hands-on, high-quality technical support through Zendesk, meeting SLAs and keeping CSAT at 95%+. • Be part of a 24/7 support rotation ensuring rapid response to critical issues. • Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools. • Manage alert triage, support maintenance windows, and run node delivery testing. • Work closely with global SRE, Networking, and Storage teams from triage through to RCA (root cause analysis). • Create internal documentation, onboarding materials, and SOPs to strengthen the global support process. • Suggest and implement process and tooling enhancements to make our systems more efficient and resilient. What You’ll Bring to the Team: • Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience (4+ years in a similar technical role). • Strong CLI skills and comfort navigating Linux environments. • Experience using Git for collaboration and version management. • At least 5 years in technical support (cloud, storage, or networking). You know how to listen, troubleshoot, and communicate clearly both in English and Hebrew. • Hands-on experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and observability tools (e.g., Grafana). Familiarity with AWS, Azure, or GCP. • Clear, concise communicator with the ability to prioritize competing escalations. • Understanding of high-performance computing technologies like Infiniband, Slurm, RDMA, RoCE, and SDN. Bonus Points: • Experience with storage technologies such as NVMe, SSDs, and distributed storage systems. • Experience with block storage, object storage, and/or file storage. Familiarity with storage protocols like NFS, SMB, iSCSI, and NVMe-oF. • Certifications: CKA, CKAD, CKS, KCNA, AWS (Machine Learning, Data Analytics, Solutions Architect, Developer), NVIDIA AI, or Linux Foundation certs. • Experience with automation tools or scripting languages. • Enjoy coaching teammates and sharing knowledge. • Passion for making technology more efficient and sustainable. Benefits: Crusoe also offers a competitive benefits package designed to support financial security, health, and overall well-being. Our benefits are tailored to local market standards and include core offerings such as pension contributions and additional perks to support work-life balance. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. As a Product Support Team Lead at Semperis, you will play a critical leadership role within our Product Support organization, reporting directly to the Director of Support Engineering. In this role, you will lead, mentor, and develop a team of Product Support Engineers while serving as a senior escalation point for complex customer issues. You will combine strong technical expertise with people leadership to ensure exceptional support experiences for our customers. You will drive operational excellence, oversee escalated cases, contribute to process improvements, and partner closely with cross-functional teams to support Semperis' identity security solutions. The ideal candidate brings a deep technical background, knowledge of Active Directory and identity technologies, proven leadership experience, and a passion for helping both customers and team members succeed. Key Responsibilities The success of the Team Lead will be measured through key performance indicators (KPIs), including but not limited to: • Average response and resolution times • Customer Satisfaction Score (CSAT) • Ticket backlog management and escalation handling • Case closure rates • Team performance, engagement, and retention Leadership & Team Development • Lead, mentor, and manage a team of Product Support Engineers, fostering a collaborative, supportive, and growth-oriented environment. • Conduct regular performance reviews, provide constructive feedback, and create individualized development plans for team members. • Mentor, train, and onboard new support team personnel. • Promote knowledge sharing, lead technical training sessions, and support continuous learning across the team. • Ensure appropriate team coverage and effective prioritization of support activities. • Take initiative and anticipate the needs of customers, colleagues, and the business. Customer Support & Escalation Management • Serve as the primary escalation point for Product Support Engineers on complex technical issues and customer concerns. • Manage escalations with the flexibility to support urgent, high-visibility customer situations, including outside standard business hours when required. • Proactively oversee customer support queues, ensuring timely responses and adherence to SLAs. • Lead customer engagements to gather detailed information, troubleshoot issues, and identify potential product defects. • Provide expert-level product support, troubleshooting, and root cause analysis across the Semperis product portfolio. • Assist with major customer cases, ensuring effective communication, updates, and collaboration across teams. • Escalate critical issues to Support Management when response or resolution targets are at risk. Technical Leadership • Act as a subject matter expert for Semperis products and related technologies. • Analyze logs, traces, diagnostic information, and performance data to resolve complex technical issues. • Execute and oversee product upgrades within customer production environments. • Participate in major incident reviews and postmortem discussions to identify root causes and prevent recurrence. • Ensure technical solutions are properly documented and maintained within knowledge base systems. • Participate in product design and product engagement reviews, advocating for supportability, usability, and customer experience improvements. • Evaluate emerging technologies and provide both tactical and strategic recommendations for the evolution of the support organization. Operational Excellence • Continuously improve customer support workflows and processes to increase efficiency and meet support KPIs. • Ensure support cases meet quality standards through regular audits and spot checks. • Maintain detailed documentation of product defects and collaborate with Development and QA teams through the defect management lifecycle. • Ensure the team understands and follows established processes and procedures while actively contributing to process improvements. • Participate in projects and cross-functional meetings as a representative of the Support organization. • Collaborate closely with Engineering, Product Management, QA, and other teams to resolve customer issues and enhance product quality. Technical Skills & Experience • 4+ years of experience in Product Support, including leadership or team management responsibilities. • Deep understanding of Semperis products and technologies. • Experience with Active Directory, Microsoft 365, Okta and identity and access management solutions. • Understanding of DNS, networking concepts, and security protocols. • Advanced PowerShell scripting skills for automation, diagnostics, and troubleshooting. • Experience supporting production software environments and resolving customer-impacting issues. • Excellent written and verbal communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences. Business Experience • Demonstrated leadership experience, including coaching, mentoring, and serving as an escalation point within a support organization. • Strong organizational skills with the ability to manage competing priorities while maintaining high customer satisfaction. • Experience working with cloud platforms such as Microsoft Azure, AWS, and Google Cloud Platform (GCP). • A proactive approach to learning new technologies and adapting to changing customer needs. • Strong analytical and problem-solving abilities, including the ability to define issues, collect data, identify root causes, and drive effective solutions. • Understanding of identity and access management (IAM), cybersecurity solutions, and the broader identity security market landscape. Facilitation & Communication Skills • Strong active listening skills, with the ability to understand customer challenges and build trust. • Ability to communicate complex technical concepts clearly and effectively to diverse audiences. • Strong interpersonal skills and the ability to work collaboratively across teams and functions. • Adaptability and flexibility when managing varied customer situations, business priorities, and technical challenges. #LI-HA1 Why Join Semperis? You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you. **Semperis maintains office locations in several cities across the globe. Where the job description specifies a required location, candidates will follow our hybrid work model. This includes working up to three days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.

Make Your Mark Cymulate’s Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously. With world-class clients we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we’re always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner, G2 and Glassdoor, our clients and employees have let us know what they love about us. Cymulate's Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.With world-class clients we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we're always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner, G2 and Glassdoor, our clients and employees have let us know what they love about us. What Does The Team Do? The Cymulate R&D team are the crucial behind-the-scenes wonders who bring our powerful products to life before releasing them into the world. They are constantly asking how things can be improved, solved, or made easier for our customers. There's no challenge they'll back down from, and we'd never want them to! What You Will Do? • Serve as the final escalation point for complex and critical production issues • Take a proactive role in identifying recurring issues, weak points, and improvement opportunities • Push for high-quality, long-term solutions, not just short-term fixes • Work side-by-side with R&D engineers on debugging, root cause analysis, and permanent fixes • Investigate issues across backend services, databases, agents, and customer environments • Perform deep analysis of application, system, and agent logs • Troubleshoot customer-side agents running as services • Analyze and resolve performance, scalability, and stability issues • Investigate networking and connectivity issues, including proxies and firewalls • Provide technical guidance and mentoring to Tier 2 support engineers • Document root causes, technical findings, and recommended solutions What Will You Have? • Strong background as a highly technical support engineer, backend engineer, or production engineer • Proven experience troubleshooting complex, distributed systems • Strong experience working with logs and observability tools • Solid understanding of networking fundamentals (TCP/IP, DNS, proxies, firewalls) • Experience debugging proxy-related issues • Experience working with Windows, Linux, and macOS • Experience with agents or services running on customer machines • Highly proactive mindset — takes ownership, anticipates issues, and drives them to resolution • A natural pusher for excellence, quality, and engineering best practices • Strong debugging, analytical, and problem-solving skills • Ability to independently own issues from investigation to resolution Advantages • Background or strong interest in Cybersecurity • Experience with endpoint agents, sensors, or security products • Experience with cloud-native systems (AWS / Azure / GCP) • Familiarity with microservices and distributed architectures • Experience working closely with R&D teams