Help Desk Support Specialist

About the Role

Description We are seeking a Help Desk Support Specialist to provide technical support to end users in a cloud-based IT environment, with a strong focus on Microsoft 365. The role includes troubleshooting user issues, managing service requests, supporting cloud-based systems, and delivering professional, responsive, and customer-oriented technical support to employees across the organization. Responsibilities • Provide ongoing technical support to organizational users. • Handle Help Desk tickets from initial request through resolution and closure. • Provide support for the Microsoft 365 environment, including: Outlook / Exchange Online/ Teams/ OneDrive/ SharePointץ • Troubleshoot login issues, password-related problems, and access permissions. • Manage users and groups within the Microsoft 365 / Azure AD environment. • Provide support for end-user devices, laptops, and peripheral equipment. • Install, configure, and maintain organizational software and applications. • Troubleshoot basic network issues, printers, and internet connectivity. • Assist users in working with cloud-based systems and applications. • Document incidents, troubleshooting steps, and solutions within the service management system. • Collaborate with vendors and additional technical teams as required. Requirements • Previous experience in a Help Desk / Technical Support role – required. • knowledge in the Microsoft 365 environment. • Hands-on experience with Outlook, Teams, OneDrive, and SharePoint. • Familiarity with Active Directory / Azure Active Directory. • Experience managing users, permissions, password resets, and setting up new computers. • Basic knowledge of Windows operating systems. • Ability to independently troubleshoot and resolve technical issues. • Strong customer service orientation and the ability to work effectively with users and within a team in a dynamic environment. • Good technical English skills.