Technical Support Specialist jobs in Israel

Description We are 48% of breaches now come through vendors. Yet most companies still manage vendor risk through certifications and questionnaires, essentially trusting what vendors say about their security. Lema changes that. We analyze every vendor like a vulnerability researcher would: how could an attacker use this vendor to get in, and what could they reach? We’re turning vendor risk from a paperwork exercise into a true security discipline. Backed by Team8, Salesforce Ventures, and F2, and already trusted by leading enterprises, Lema is entering hypergrowth and tripling our team to build a category-defining platform. We move fast, with radical ownership, transparency, and high impact. More about Lema: • Lema.ai website • Business Insider - Cybersecurity startup Lema has come out of stealth to raise $24 million • Team8 - Why We Invested In Lema About The Role We're looking for a technical support engineer with 2-3 years of experience to own the support queue for our enterprise customers, most of them in the US. You'll dig into the logs and the data to find out why something broke, and help run customer data migrations and the monitoring that catches problems before customers do. What You’ll Do • Own the Support Queue: Take tickets from first response through resolution. You are responsible for meeting our response times, keeping every open ticket moving, and closing standard issues on your own. • Investigate Before You Escalate: Reproduce the problem, read the logs and the data, and isolate the cause. When something needs engineering, it reaches them with findings and evidence rather than a forwarded complaint. • Communicate with Customers: Keep customers informed in writing, manage expectations honestly, and stay credible even when the answer is not ready yet. • Run Customer Data Migrations: Map and validate customer data as it moves into Lema, and catch the records that don't fit before the customer does. • Write the Help Center: Turn what you solve into articles on common actions and troubleshooting, so the answer exists the next time someone asks. • Build Customer Enablement: Create and maintain a library of short workflow recordings, and run group training sessions, webinars and office hours as the role grows. • Monitor Proactively: Build and run monitors over our observability stack, triage the alerts they raise, and reach out to customers before they notice the problem themselves. Requirements What You Bring • Experience: Two to three years in technical support or another technical customer-facing role, ideally at a B2B SaaS company. • Technical Aptitude: Comfortable reading application logs, running SQL queries against a database, and troubleshooting REST APIs and integrations. You can investigate an issue across these layers and reach your own conclusion before escalating it. • AI Fluency: You use AI tools in your daily work, for example to draft SQL or summarize logs, and you check what they produce before you rely on it. • Ownership: You take a problem all the way through rather than passing it on the moment it stops being clear. • Communication: Fluent English, written and spoken. • Coverage: Most of our customers are in the US, which means the queue comes alive in the second half of the Israeli day and the busiest hours run into the evening. • Curiosity: The drive to learn, dig into a problem, and understand the root of it rather than just clear the ticket. • Startup Mindset: You work well where processes are written as they go, and you do not need a script or a fully specified task. • Domain Knowledge: Background in GRC (Governance, Risk and Compliance) or TPRM is an advantage. Why Join Lema AI • Impact: Build a category-defining platform that safeguards how modern businesses operate. • Ownership: Join a culture that gives you full context, autonomy, and trust to drive outcomes. • Compensation & Benefits: Competitive salary, equity package, and additional perks • Velocity: Work with exceptional peers in a high-energy, low-bureaucracy environment. • Growth: Shape a company that’s scaling rapidly, backed by Tier 1 investors and visionary customers.

We’re looking for a Support Engineer to join our team and help customers get the most out of the Cye Platform. This hands-on technical role combines customer support, troubleshooting, platform administration, and automation. You’ll work closely with customers and internal R&D teams, investigate complex technical issues, and help turn recurring challenges into better products, integrations, and proactive support. Responsibilities • Handle and resolve customer tickets (via Intercom) within SLA, in English, for customers worldwide. • Leverage AI to handle repetitive tickets and build and maintain the support knowledge base that powers both the team and the AI agent. • Act as a Cye Platform expert user and manage Cye Platform administration: account and user provisioning, licenses, permissions, and configuration, for customers and internal teams. • Troubleshoot Cye Platform issues, including integrations with third-party security tools and cloud platforms (e.g. Microsoft Defender, CSPM, EDR): analyze logs and data, reproduce problems, and help automate recurring checks and fixes. • Support customers through onboarding and help them get integrations live. • Escalate to R&D with clear, reproducible reports; track issues through resolution and communicate status to customers and internal stakeholders. • Identify recurring issues and feed product and monitoring improvements back to R&D, pushing toward proactive support. Qualifications • 1–2 years of experience in technical support, support engineering, or a similar customer-facing technical role, ideally in a B2B SaaS company. • Strong troubleshooting methodology: you isolate problems, form hypotheses and verify them, and you do not stop at the workaround. • Working knowledge of REST APIs, JSON, authentication methods (API keys, OAuth), and reading logs. • Strong English communication skills, with the ability to explain technical issues clearly to both engineers and non-technical stakeholders. • Ownership, customer empathy, and the ability to manage several open tickets in parallel. • Scripting skills in Python and SQL for troubleshooting, data investigation, and automation. • Knowledge of cybersecurity concepts (threats, vulnerabilities, risk management) and familiarity with security tools such as Microsoft Defender, CSPM, EDR, and SIEM. • Hands-on experience with Azure and/or AWS: IAM, roles and permissions, core services (AZ-900, AWS Cloud Practitioner or higher). • Experience with integration and automation platforms (Workato, ServiceNow) or webhooks. Cye helps security and risk leaders gain a clear, defensible view of their cyber exposure, grounded in financial impact and real-world attack paths. By continuously quantifying exposure and validating it in context, organizations can establish a strong baseline, prioritize decisions with confidence, and track measurable reduction over time.

Description We are seeking a Help Desk Support Specialist to provide technical support to end users in a cloud-based IT environment, with a strong focus on Microsoft 365. The role includes troubleshooting user issues, managing service requests, supporting cloud-based systems, and delivering professional, responsive, and customer-oriented technical support to employees across the organization. Responsibilities • Provide ongoing technical support to organizational users. • Handle Help Desk tickets from initial request through resolution and closure. • Provide support for the Microsoft 365 environment, including: Outlook / Exchange Online/ Teams/ OneDrive/ SharePointץ • Troubleshoot login issues, password-related problems, and access permissions. • Manage users and groups within the Microsoft 365 / Azure AD environment. • Provide support for end-user devices, laptops, and peripheral equipment. • Install, configure, and maintain organizational software and applications. • Troubleshoot basic network issues, printers, and internet connectivity. • Assist users in working with cloud-based systems and applications. • Document incidents, troubleshooting steps, and solutions within the service management system. • Collaborate with vendors and additional technical teams as required. Requirements • Previous experience in a Help Desk / Technical Support role – required. • knowledge in the Microsoft 365 environment. • Hands-on experience with Outlook, Teams, OneDrive, and SharePoint. • Familiarity with Active Directory / Azure Active Directory. • Experience managing users, permissions, password resets, and setting up new computers. • Basic knowledge of Windows operating systems. • Ability to independently troubleshoot and resolve technical issues. • Strong customer service orientation and the ability to work effectively with users and within a team in a dynamic environment. • Good technical English skills.

Description Fetcherr builds responsible AI that transforms market complexity into measurable profit growth. At the core of the company is the Market Model - a proprietary AI-powered model delivering accurate, granular demand predictions with 96% forecast accuracy and real-time decision intelligence for commercial teams. Built on a glass-box architecture, it uses market data - not personal data - with full transparency into logic and outcomes. First deployed in global aviation, the technology is industry-agnostic and scales across volatile markets. Fetcherr delivers a consistent average profit uplift of 7%, with corporate partners including Delta, Virgin Atlantic, WestJet, Viva, and Azul. We are looking for Customer Support Engineer in our site in Netanya with a strong data background, who can provide ongoing support to our client while monitoring our production pipeline ensuring we deliver within the agreed SLA . You will be an essential part of the frontline support team responsible for providing prompt and efficient support and service to end-users experiencing technical issues with software. The primary responsibility is to ensure the timely resolution of data-related problems and to facilitate effective communication between end-users and higher-level support teams. The ideal candidate has relevant experience in data engineering. This role involves coordinating with various teams, managing schedules, and ensuring that production processes run smoothly and efficiently. Work schedule: The employee will be required to work 5 days a week, spread across the entire week, including Saturday and Sunday, with off-days during weekdays if shifts fall on weekends. The job is shift-based, with shifts occurring both during the day/evening/night and on weekends. What You'll Do: • You will be responsible for maintaining and monitoring data pipelines that power our data science workflows while developing and maintaining production schedules. • Identify potential production issues and work proactively to resolve them. • Communicate any production delays or issues to relevant stakeholders and customers. • Maintain accurate records of production activities, including schedules, bugs and project status. • Coordinate with various departments (e.g., Data, DE, PO) to ensure timely completion of tasks. • Serve as the frontline support and provide prompt and efficient support to end-users experiencing technical issues with the Fetcherr platform. • Troubleshoot problems and offer effective solutions to maintain optimal user experiences. • Collaborate with other teams, including R&D and product management, to resolve customer issues. Requirements • A bachelor's degree in computer science/information. • 1-2 years of experience in providing technical support. • Experience in Python & SQL. • Experience working with pipelines orchestrators, preferably Dagster or Airflow. • Background in Data support - Tier 1/2Proficiency in troubleshooting and problem-solving, with a strong attention to detail. • Excellent service, communication, and interpersonal skills. • English – B2/C1 level • Ability to work independently and collaborate effectively in a team environment. • Ability to work flexible hours, including evenings and weekends if required. Bonus Points: • Experience in aviation, travel tech, or high-frequency dynamic pricing environments. • Experience with Support Ticket Systems (HubSpot, Zendesk). What we offer: • Work in a technology start-up environment. • Work with AI systems. • Employment contract. • Training and integration budget. • Shift-based work schedule covering 5 days a week including night shifts and weekends (the schedule is arranged with the whole team at least one week in advance).

Description About Cyera Come join the company building the security operating model for the age of AI. AI has changed how data is used — and security must change with it. Cyera's mission is to empower businesses to accelerate AI Adoption by defining a holistic approach to securing AI - from data to access to model. Instead of perimeter controls and static policies, Cyera provides a unified control plane that understands relationships between data, access, and behaviors across humans, systems, and AI. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data and AI security. About the Role The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined product domains, reproduces issues, validates workarounds, improves escalation quality, and helps reduce repeat issues through documentation and product feedback. What You'll Do • Master complex technical challenges: Deep-dive into modern enterprise architectures across AI security, data discovery, classification, DLP workflows, and access analysis to solve high-stakes technical issues. • Drive complete technical ownership: Take full command of Support Tickets from initial discovery to resolution, acting as the primary technical authority and trusted advisor for our customers. • Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance. • Drive product impact and cross-functional synergy: Partner with Product, Engineering, DevOps, and OCTO teams to feed real-world operational insights into the roadmap, deliver high-fidelity root cause analyses, and ensure efficient resolution of systemic platform issues. • Elevate documentation and knowledge standards: Scale institutional capability by architecting reusable runbooks and technical guides, while maintaining rigorous case management standards to ensure records remain accurate, actionable, and auditable. • Pioneer AI-driven support: Integrate modern AI tools and agents directly into daily troubleshooting workflows, refining custom prompts to continually accelerate case resolution and elevate support efficiency. • Champion customer success: Serve as a high-impact advocate for clients, managing relationships and representing the company with confidence when communicating with technical teams and executive stakeholders. • Mentor and elevate the team: Actively mentor Tier-1 engineers on technical troubleshooting, ticket hygiene, and escalation protocols to build a high-performance support culture. Requirements Who You Are Must Have • Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or Associate degree with equivalent practical experience). • Experience: 5+ years in technical support, support engineering, escalation support, or customer-facing technical roles within SaaS or cybersecurity. • Scripting & Automation: Hands-on experience with scripting languages such as Python, Bash, or PowerShell • Domain Knowledge: Direct experience in data security or cloud domains, such as DSPM, IAM, SIEM, CASB, CNAPP, CSPM, data privacy, or DLP. • Cloud & Security Infrastructure: Hands-on experience supporting enterprise cloud platforms (AWS, Azure, or GCP) and identity/authentication protocols (SSO, SAML, OAuth, SCIM, RBAC). • Technical Troubleshooting: Strong ability to analyze logs, inspect APIs and web services, work with SQL, and write root-cause analysis (RCA) summaries and runbooks. • Tooling: Direct experience managing tickets and escalations in enterprise platforms like Zendesk, ServiceNow, Jira, or Salesforce. • Execution & Communication: Exceptional written and verbal communication skills to translate complex technical findings for both non-technical customers and R&D engineers. • Adaptability: Demonstrated ability to work autonomously in ambiguous scenarios and prioritize high-volume workloads based on SLAs, urgency, and customer impact. • Availability: Willingness to participate in a scheduled on-call rotation, including evenings, weekends, or holidays as business needs require.

Description Power the Future with us! At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. The Tier 1 Team plays a critical role in delivering first-line technical support to SolarEdge customers in a fast-paced and collaborative environment. As the first point of contact, you’ll support customers and contractors via phone, email, and chat, troubleshoot hardware and software issues, clearly explain technical solutions to non-technical users, and escalate complex cases when needed. This is an excellent opportunity to gain hands-on experience across diverse technologies and join a rapidly growing global technology company combining software and hardware technologies. What you'll be doing: • Work in a fast-paced technical support call-center environment, managing a high volume of customer interactions while meeting service and response targets. • Act as the first point of contact, interacting with customers using multiple support channels (phone, email, chat, CRM). • Provide technical support, troubleshooting, and diagnostics for SolarEdge products (inverters, optimizers, monitoring portal, etc.) using available resources such as product schematics, knowledge bases, and other sources of information. • Document all interactions and activities in the CRM system. • Resolve technical issues using SolarEdge's tools (according to permission level). • Escalate unresolved cases to higher support tiers when needed. • Work with Customer Service Logistics to validate authorization for the release of parts needed to resolve problems encountered by customers. • Participate in team meetings and collaborate with global colleagues to resolve customer cases. Requirements • Education: Practical Engineer (Electrical, Electronics, Mechanical, or Instrumentation and Control Engineering). • Previous experience in technical customer service, helpline, or remote support – an advantage. • Experience with photovoltaic systems - an advantage. • Excellent interpersonal and communication skills with the ability to build and maintain strong relationships with customers, peers, and managers. • Ability to multitask effectively in a fast-paced environment. • Self-motivated, proactive, and able to take initiative, solve problems, and lead tasks. • Advanced proficiency in Microsoft Excel and solid knowledge of PowerPoint. Ability to adapt quickly to new systems and provide effective customer support • True team player with a strong sense of responsibility. • Willing to support the team with rare alternate Friday or evening shifts, communicated in advance. ​​​​​​​​​​​​​​SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.

We're looking for an enthusiastic and highly motivated Technical Support Engineer to identify, diagnose and resolve customers issues. The Technical Support Engineer will be a part of PlainID's Professional Services team. This is an exciting opportunity to work in a challenging, fast-paced environment in a high-performance team. Here at PlainID, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Job Description Taking ownership of customer issues reported by customers and prioritizing them based on urgency and importance Researching, diagnosing, troubleshooting issues and identifying solutions to resolve system issues Coordinating support case resolution with the appropriate internal teams: Sales, Professional Services, Product Following standard procedures for proper escalation of critical or unresolved issues Requirements 2-5 years of experience in Technical Support, Tier 2 Support, Technical Services, or a similar customer-facing technical role. At least 2 years of hands-on experience with Kubernetes, Docker, or containerized environments. Strong troubleshooting and analytical skills, with the ability to independently investigate complex technical issues. Good understanding of REST APIs, HTTP, JSON, and web-based applications. Hands-on experience working with Linux systems and application logs. Good understanding of networking concepts such as DNS, ports, certificates, proxies, and load balancers. Experience working with relational databases and SQL. Ability to reproduce technical issues and clearly document findings and steps to reproduce. Strong written and verbal communication skills in English. Strong ownership mindset and the ability to work directly with enterprise customers and cross-functional engineering teams. Nice to have Experience with cloud platforms such as AWS, Azure, or GCP Familiarity with authentication and authorization technologies such as OAuth 2.0, OIDC, JWT, SAML, IAM, or access management. About PlainID PlainID is the only Agentic Identity Platform at the core of an organization's identity stack. It secures the entire AI flow, inputs and outputs, data retrieval, and MCP tools. By enforcing Zero Standing Privileges, PlainID ensures just in time access is granted and automatically adjusts as context changes. Every decision is evaluated dynamically, securing applications, APIs, data, and agentic AI workflows end to end. One place. Full clarity. Real-time control. Trusted by Fortune 500 organizations to secure access for millions of identities, PlainID helps enterprises scale authorization with confidence in an AI-driven world. Why PlainID? Real traction, real customers. Fortune 2000 companies including SAP, Accenture, EY, Cisco, City bank, The World Bank.. trust us with their most critical authorization challenges. Category leadership. We're not just playing in authorization - we're defining it. Named as an Outperformer by industry analysts alongside Google Cloud, SailPoint, and Ping Identity. Strategic partnerships that matter. SAP didn't just invest - they embedded our technology as an OEM component in their Customer Data Cloud platform. That's the kind of validation that opens doors. Backed by the best. We've raised $100M from Insight Partners (led our $75M Series C), SAP, Viola Ventures, and other top-tier investors who believe in our vision. Founded by security veterans. Our co-founders Oren Ohayon Harel (CEO) and Gal Helemski (CTO/CPO) come from deep financial services and IDF cybersecurity backgrounds. They've been in the trenches and built the solution they wished existed. Prime location. Our Tel Aviv office - right in the heart of the city's business district. Steps from train station, surrounded by the energy of Israel's tech ecosystem.

Description The Loox story is likely one you haven’t heard before. Founded in 2015, we’re a bootstrapped product-led company that has grown to over 130,000 customers, 500 million users per month and millions of annual revenue. As the leading social proof solution for Shopify stores, our main focus now is expanding our platform to additional products and markets. Each new challenge requires different skill sets, and we’re forming a core team of creative innovators to lead us there. This is a unique opportunity to be part of an organization that has the resources and scale of an established company and the energy, speed and team-size of an early-stage startup. What’s the opportunity: We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product. In this role, you’ll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and our team. We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills. ** The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).** As a Customer Support Engineer at Loox, you will: • Be in charge of our customer happiness and deliver amazing service. • Become a product expert who knows the ins and outs of what Loox has to offer by helping our customers maximize the value they receive from us. • Proactively identify opportunities and optimization points to help our customers grow. • Represent the customer voice internally in Product, Marketing, and Business Development discussions. What you’ll need: • At least 1 year of experience in customer service-facing roles. • High-level English and spoken Hebrew (native or bilingual proficiency) - Must. • Ability to communicate effectively with customers and teammates - Must. • Knowledge of web technologies such as HTML & CSS. • Strong troubleshooting capabilities. • Ability to work in an agile, fast-paced, and dynamic environment.

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. As a Product Support Team Lead at Semperis, you will play a critical leadership role within our Product Support organization, reporting directly to the Director of Support Engineering. In this role, you will lead, mentor, and develop a team of Product Support Engineers while serving as a senior escalation point for complex customer issues. You will combine strong technical expertise with people leadership to ensure exceptional support experiences for our customers. You will drive operational excellence, oversee escalated cases, contribute to process improvements, and partner closely with cross-functional teams to support Semperis' identity security solutions. The ideal candidate brings a deep technical background, knowledge of Active Directory and identity technologies, proven leadership experience, and a passion for helping both customers and team members succeed. Key Responsibilities The success of the Team Lead will be measured through key performance indicators (KPIs), including but not limited to: • Average response and resolution times • Customer Satisfaction Score (CSAT) • Ticket backlog management and escalation handling • Case closure rates • Team performance, engagement, and retention Leadership & Team Development • Lead, mentor, and manage a team of Product Support Engineers, fostering a collaborative, supportive, and growth-oriented environment. • Conduct regular performance reviews, provide constructive feedback, and create individualized development plans for team members. • Mentor, train, and onboard new support team personnel. • Promote knowledge sharing, lead technical training sessions, and support continuous learning across the team. • Ensure appropriate team coverage and effective prioritization of support activities. • Take initiative and anticipate the needs of customers, colleagues, and the business. Customer Support & Escalation Management • Serve as the primary escalation point for Product Support Engineers on complex technical issues and customer concerns. • Manage escalations with the flexibility to support urgent, high-visibility customer situations, including outside standard business hours when required. • Proactively oversee customer support queues, ensuring timely responses and adherence to SLAs. • Lead customer engagements to gather detailed information, troubleshoot issues, and identify potential product defects. • Provide expert-level product support, troubleshooting, and root cause analysis across the Semperis product portfolio. • Assist with major customer cases, ensuring effective communication, updates, and collaboration across teams. • Escalate critical issues to Support Management when response or resolution targets are at risk. Technical Leadership • Act as a subject matter expert for Semperis products and related technologies. • Analyze logs, traces, diagnostic information, and performance data to resolve complex technical issues. • Execute and oversee product upgrades within customer production environments. • Participate in major incident reviews and postmortem discussions to identify root causes and prevent recurrence. • Ensure technical solutions are properly documented and maintained within knowledge base systems. • Participate in product design and product engagement reviews, advocating for supportability, usability, and customer experience improvements. • Evaluate emerging technologies and provide both tactical and strategic recommendations for the evolution of the support organization. Operational Excellence • Continuously improve customer support workflows and processes to increase efficiency and meet support KPIs. • Ensure support cases meet quality standards through regular audits and spot checks. • Maintain detailed documentation of product defects and collaborate with Development and QA teams through the defect management lifecycle. • Ensure the team understands and follows established processes and procedures while actively contributing to process improvements. • Participate in projects and cross-functional meetings as a representative of the Support organization. • Collaborate closely with Engineering, Product Management, QA, and other teams to resolve customer issues and enhance product quality. Technical Skills & Experience • 4+ years of experience in Product Support, including leadership or team management responsibilities. • Deep understanding of Semperis products and technologies. • Experience with Active Directory, Microsoft 365, Okta and identity and access management solutions. • Understanding of DNS, networking concepts, and security protocols. • Advanced PowerShell scripting skills for automation, diagnostics, and troubleshooting. • Experience supporting production software environments and resolving customer-impacting issues. • Excellent written and verbal communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences. Business Experience • Demonstrated leadership experience, including coaching, mentoring, and serving as an escalation point within a support organization. • Strong organizational skills with the ability to manage competing priorities while maintaining high customer satisfaction. • Experience working with cloud platforms such as Microsoft Azure, AWS, and Google Cloud Platform (GCP). • A proactive approach to learning new technologies and adapting to changing customer needs. • Strong analytical and problem-solving abilities, including the ability to define issues, collect data, identify root causes, and drive effective solutions. • Understanding of identity and access management (IAM), cybersecurity solutions, and the broader identity security market landscape. Facilitation & Communication Skills • Strong active listening skills, with the ability to understand customer challenges and build trust. • Ability to communicate complex technical concepts clearly and effectively to diverse audiences. • Strong interpersonal skills and the ability to work collaboratively across teams and functions. • Adaptability and flexibility when managing varied customer situations, business priorities, and technical challenges. #LI-HA1 Why Join Semperis? You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you. **Semperis maintains office locations in several cities across the globe. Where the job description specifies a required location, candidates will follow our hybrid work model. This includes working up to three days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.

Description Remedio is transforming how organizations reduce cyber risk. While most security tools focus on finding problems, Remedio focuses on fixing them. Our Autonomous Remediation Platform helps enterprises continuously and safely reduce exposure by remediating vulnerabilities and misconfigurations, closing patching gaps, hardening systems, enforcing compliance, governing applications, and controlling AI risk. By combining deep dependency awareness, pre-execution validation, automated remediation, and instant rollback, Remedio enables organizations to eliminate risk across endpoints, servers, applications, and AI systems-without disrupting business operations. Founded in 2019, Remedio spent its first years as a bootstrapped, profitable company, building a strong enterprise customer base before raising a $65M Series A led by Bessemer Venture Partners. Today, more than 300 enterprise organizations trust Remedio to protect over 3 million devices worldwide, including Amazon, Colgate-Palmolive, Kraft Heinz, Coca Cola Hellenic Bottling Company, and many more. As we continue expanding our platform and growing our global business, we’re looking for exceptional people who want to take ownership, solve meaningful challenges, and help shape the next chapter of Remedio’s journey. Remedio is looking for a Customer Support Engineer to join our team in Israel. About the Role: In this hands-on role, you will work directly with enterprise customers, support the deployment and integration of Remedio’s cybersecurity platform, and provide ongoing technical support throughout the customer lifecycle. You will investigate complex technical issues across enterprise IT environments, perform in-depth troubleshooting and Root Cause Analysis, and work closely with Remedio’s R&D and Product teams to drive issues to resolution. We are looking for someone with strong technical knowledge, excellent problem-solving skills, and the ability to take full ownership of customer issues while providing a high level of service. Responsibilities • Support the deployment, configuration, and integration of Remedio’s platform within enterprise customer environments. • Provide ongoing technical support to customer IT and security teams. • Troubleshoot complex technical issues and perform Root Cause Analysis. • Investigate issues using system logs, networking information, and diagnostic tools. • Take end-to-end ownership of customer issues, from initial investigation through resolution. • Work closely with R&D and Product teams to investigate product-related issues and communicate customer needs. • Guide customers on product configuration, usage, and technical best practices. • Support customer onboarding and provide technical training when required. • Maintain clear and professional communication with customers throughout the support process. • Support customers remotely and onsite when needed. Requirements • At least 3 years of experience in a technical customer-facing role, such as Customer Support Engineer, Technical Support Engineer, System Integrator, Implementation Engineer, or Professional Services Engineer. • Active Israeli civilian security clearance at level 3/2/1 - Mandatory • Experience supporting, implementing, or integrating cybersecurity solutions. • Strong knowledge of Windows and Microsoft enterprise environments. • Good knowledge of Active Directory, Microsoft Domain environments, Group Policy, DNS, permissions, and authentication concepts. • Strong understanding of enterprise IT infrastructure and networking. • Proven ability to troubleshoot complex technical issues independently and identify their root cause. • Strong analytical thinking and technical problem-solving skills. • Excellent communication and interpersonal skills, with a strong customer-service approach. • High level of ownership, responsibility, and attention to detail. • Strong self-learning abilities and technical curiosity. • Excellent written and spoken English. Significant Advantage • Experience working in the cybersecurity industry, with a strong preference for candidates from endpoint security companies or products. • Experience with endpoint agents, endpoint management, EDR, device posture, identity security, or other agent-based cybersecurity products. • Experience working with large enterprise, government, defense, or security-sensitive customers. • Working knowledge of Linux, macOS, or cloud environments.

Description We are a young, dynamic hi-tech company looking for a hands-on, highly dedicated Technical Support Engineer who is ready to take the next step toward team leadership. This is a hybrid role that combines Tier-1 technical support responsibilities with ownership of support team processes and training. You will not only become a go-to expert on our platform but will also help shape how support is delivered by leading initiatives, improving workflows, and mentoring new team members. It’s a fast-paced, high-touch environment—ideal for someone hungry to grow, passionate about customer success, and eager to help scale a world-class support function from within. Responsibilities • Serve as the first point of contact for Tier-1 technical support, handling and triaging issues through Zendesk and collaborating as needed across departments. • Investigate root causes, debug issues, and coordinate escalations with engineering and product teams. • Guide customers through platform features, API integrations, and SFTP connections. • Drive and document support workflows, training plans, and internal processes to ensure team effectiveness. • Proactively mentor and support junior team members, taking initiative to train and upskill where needed. • Reproduce and debug customer-reported problems, escalating appropriately and following up for timely resolution. • Conduct deep investigations into technical issues and ensure accurate handoff to relevant teams. • Provide product education and support to clients, helping them understand platform functionality. • Flexible to work Fridays if needed, with occasional evening and holiday shifts. • Being on call for urgent issues as part of a regular rotation. Requirements Minimum Requirements • 3+ years experience in a customer-facing technical support or technical account management role • Fluent English, excellent written and verbal communication skills. • Demonstrated ability to work independently in high-pressure and high-volume environments. • Technical troubleshooting skills with experience in • Zendesk • SFTP • API integration • Basic Python • Strong problem-solving skills and ability to identify and explain technical issues clearly to both technical and non-technical audiences. • Highly proactive, responsible, and able to take ownership without waiting for direction. • Hardworking, deeply dedicated, and proactive mindset with a bias for action. Nice to Have (Advantages) • Experience with Ruby, AWS Athena (SQL), or Airflow. • Prior exposure to customized, high-touch platforms in a SaaS or startup setting. • Familiarity with product operations or process design. • Comfort leading initiatives for team training, process change, and documentation creation.

Description We are a young, dynamic hi-tech company seeking a passionate, resilient, and proactive Technical Support Engineer to join our growing team. In this role, you will become an expert in the inner workings of our platform and take responsibility for Tier-1 support, cross-team investigations, and customer success enablement. You will work closely with Product, Engineering, and Business teams to ensure a smooth client experience, providing guidance, issue resolution, proactive support, and intiatiives to improve the team's performance This is a demanding and fast-paced role ideal for someone who thrives under pressure, has deep empathy for users, and is excited about solving problems and helping others succeed. Responsibilities • Serve as the first point of contact for Tier-1 technical support, handling and triaging issues through Zendesk and collaborating as needed across departments. • Investigate root causes, debug issues, and coordinate escalations with engineering and product teams. • Guide customers through platform features, API integrations, and SFTP connections. • Help define and improve internal workflows by creating documentation, process diagrams, and training materials. • Reproduce and debug customer-reported problems, escalating appropriately and following up for timely resolution. • Conduct deep investigations into technical issues and ensure accurate handoff to relevant teams. • Provide product education and support to clients, helping them understand platform functionality. • Being on call for urgent issues as part of a regular rotation. Requirements Minimum Requirements • 2+ years experience in a customer-facing technical support or technical account management role • Fluent English, excellent written and verbal communication skills. • Demonstrated ability to work independently in high-pressure and high-volume environments. • Technical troubleshooting skills with experience in • Zendesk • SFTP • API integration • Basic Python • Strong problem-solving skills and ability to identify and explain technical issues clearly to both technical and non-technical audiences. • Hardworking, deeply dedicated, and proactive mindset with a bias for action. Nice to Have (Advantages) • Experience with Ruby, AWS Athena (SQL), or Airflow. • Prior exposure to customized, high-touch platforms in a SaaS or startup setting. • Familiarity with product operations or process design. • Comfort leading initiatives for team training, process change, and documentation creation.

Description Exodigo is the leading underground mapping solution for non-intrusive discovery. Our platforms combine multi-sensor fusion, 3D imaging, and AI technologies to create complete, accurate underground maps that enable confident decision-making for customers across the built world. We transform the project lifecycle for our customers, who include key community stakeholders in the utilities, transportation and government sectors. We are experiencing sky-rocketing growth and closed a historically large $96M Series B round in July of 2025. Job description About the role Exodigo maps the underground with AI-driven sensing, and our field teams across the United States rely on that technology every day. We are building a follow-the-sun support team so that a US technician always has an expert to turn to, and we are looking for two students in Israel to take the night shifts for the US West Coast. As a Tier 1 Support Specialist you are the first point of contact for our field crews during your shift. You will diagnose and resolve issues with sensors, data synchronization, user access and field applications, and escalate complex cases to our engineering teams with clear, complete information. You start each shift with a structured handover from our US support engineer and close it with a handover to our Israel support engineer, so the crews experience one continuous team. What you will do • Own the support channel for US field crews during your shift and respond to every new request within • Run first-line diagnostics: sensor and device checks, data-sync and upload issues, credential and login blocks, field-app problems • Resolve recurring issues using runbooks and past resolutions; escalate genuine defects to Tier 2/3 with logs, device IDs and steps already tried • Keep every case updated so colleagues in the US and Israel always see its current status • Complete a structured handover at the end of each shift so the next engineer starts with a clear picture • Improve our runbooks and knowledge base by documenting new fixes, so recurring issues are resolved faster over time • Work as a pair with the second student, covering for each other when needed, and take part in weekly team syncs. Requirements Requirements • Second- or third-year student in Computer Science, Software or Electrical Engineering, Information Systems or similar, with at least two years left in your degre • Fluent written and spoken English; you will support American field technicians in real time • Comfortable with the basics of networking, operating systems, log files and web or mobile apps; curious about hardware and sensors • Calm, structured and clear under time pressure, and able to say "I don't know yet, here is what I am doing" • Able to commit to a fixed schedule of three night shifts a week, including one weekend night. • Available for the full three-week onboarding, part of it during Israel daytime. Nice to have • Prior help desk, support or IT experience, including military technical roles • Familiarity with Slack, PagerDuty, Jira or a ticketing tool, and with Python or shell scripting • Interest in geospatial, sensors or field robotics.

Description Founded in Tel Aviv in 2016, UVeye is a computer vision and data company that creates automatic vehicle inspection systems to encourage road safety and increase transparency across the automotive industry. With key partnerships including General Motors, Volvo, and CarMax among others, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 250 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are looking for an IT Support Specialist for our IT team in the Tel Aviv office. A day in the life and how you’ll make an impact: • Own day-to-day IT support - hardware, software, connectivity, and AV issues with a focus on fast, thorough resolution and clear communication with end users • Manage device provisioning and onboarding: JumpCloud enrollment, Okta user setup, and laptop configuration across Mac, Windows, and Linux, ensuring every new hire is fully operational from day one • Support and maintain conference room AV systems - PTZ cameras, mixers, microphones, displays, and speaker setups and create user guides so employees can run their own meetings confidently • Maintain and document server room infrastructure: cable mapping, backup appliance inventory, DGX GPU server maintenance, and network hardware (access points, switches, firewalls) • Coordinate and execute scheduled maintenance windows for critical infrastructure, including DGX server upgrades, network changes, and cabling projects — planning carefully to minimize business impact • Take ownership of IT projects end-to-end, including Role-Based Access Control (RBAC) rollouts across departments, SaaS license tracking, and vendor onboarding • Collaborate with Legal, Security, and HR on compliance requirements — including GDPR and Israeli Privacy Law — and contribute to internal security initiatives such as penetration testing and DLP • Manage vendor relationships: sourcing and comparing quotes, opening purchase requests, tracking deliveries, and coordinating installation schedules • Keep our Jira ticketing system clean and current — resolving tickets within SLA targets and maintaining accountability against KPI metrics the team tracks weekly • Contribute to IT process improvement: writing runbooks, producing internal guides, and identifying opportunities to automate or streamline repetitive tasks Requirements • 2–4 years of experience in IT support or systems administration • Hands-on experience with a device management platform such as JumpCloud, Jamf, Intune, or equivalent • Working knowledge of Google Workspace administration and Okta or a similar SSO/IAM platform • Comfortable supporting Mac, Windows, and Linux environments • Experience with AV/conference room technology: cameras, mixers, microphones, and display systems • Fluent Hebrew and solid working English (written and spoken) - the team is global, and you’ll communicate regularly across offices • Strong documentation habits - you write things down, keep records accurate, and leave clear handoffs • Ownership mindset: you follow up proactively, push for answers, and don’t let things fall through the cracks • Ability to coordinate with multiple stakeholders across IT, Legal, Security, Finance, and HR on concurrent projects • Familiarity with a ticketing system (Jira, ServiceNow, or similar) and accountability to resolution SLAs Nice to have: • Experience with NVIDIA DGX or other GPU compute infrastructure • Active Directory, Proxmox, or enterprise networking fundamentals • Exposure to RBAC implementation or IAM project rollouts • Scripting ability (Bash, Python, or similar) for automation and tooling tasks • Understanding of GDPR or Israeli Privacy Law compliance requirements Why UVeye: • Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections. • Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses worldwide. • Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships. UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Description We are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 180 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. . The Role Engineering Support Team Lead Hands-on lead for a small, high-impact support team We’re looking for an Engineering Support Team Lead who thinks beyond tickets. You’ll own the partner support engine: turn short-term fixes into lasting systems, keep partners confident, and still get your hands dirty when the hard issues land. This is not a pure people-manager seat. You’ll lead a small team, stay close to the work, and be the person who stays calm when everything is on fire. Who You Are • A take-charge leader who mentors people well and still rolls up their sleeves • Strong people and soft skills: you listen, coach, set clear expectations, and keep the team aligned under pressure • Someone who sees the big picture: tickets are symptoms; you look for patterns, root causes, and what will actually reduce pain for partners • Partner-obsessed: you measure success by partner satisfaction, not just ticket volume • Tech-comfortable: you can read API docs, fire off Postman requests, query SQL, and debug with the team when needed • Composed and decisive when services are mission-critical What You’ll Actually Be Doing • Lead, coach, and develop a small global team of Support Engineers (US and Israel) • Own escalations end to end: drive timely resolution and lock in long-term fixes • Spot recurring issues and partner with Product, Engineering, and Operations so the same problems stop coming back • Build internal tools, knowledge bases, and playbooks so the team can work consistently without you in every thread • Watch the metrics that matter (SLAs, quality, partner satisfaction) and adjust how the team works • Keep 24/7 coverage ready and stay composed during high-priority incidents • Work with contact-center partners to raise the bar on service • Own onboarding, training, and ongoing development so the team gets stronger over time • Participate in on-call backup roster Requirements What You Bring to the Table • Native-level fluency in both English and Hebrew (written and verbal) - Must • Ability to work US hours — required • 4+ years as a hands-on Support Engineer — required • 2+ years leading technical support team — required • Comfort with APIs, Postman, SQL, and support platforms • Strong problem-solving with a bias toward process improvement and root-cause work • Proven ability to influence Product, Engineering, and Operations • Fintech industry experience — big plus ! Why You’ll Love Working Here You’ll be part of a driven, collaborative organization that takes pride in solving challenges and delivering an exceptional experience to our customers. With access to full Keren Hishtalmut, private health and dental insurance, monthly wellness reimbursement, volunteering opportunities, and more - you’ll have the support you need to grow and thrive. Next Step Hit Apply! Privacy Notice: Cross River https://www.crossriver.com/legal/privacy-policy-crt

Description Hashavim 360 is a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions. We are looking for a Junior Product Support Specialist to deliver advanced assistance for our software products Key Responsibilities: Manage client onboarding and ensure smooth, effective use Investigate and resolve first and second-level technical incidents Perform in-depth troubleshooting and identify underlying issues Support customers through phone, email, and other communication channels Work with R&D on system-level problems Requirements Strong technological skills and the ability to quickly learn and work with software systems Clear and professional communication skills Strong customer orientation and service mindset This is a full-time position, 9:00–18:00. The role is hybrid, offering flexible and convenient working hours. Our offices are located in central Israel.

Job Description • Technical Troubleshooting and Support:• Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality. • Work closely with customers and internal teams to diagnose and resolve complex technical challenges. • Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions. • Escalation Management:• Take ownership of escalated support cases, ensuring timely and thorough resolution. • Identify patterns in recurring issues and contribute to permanent fixes or workarounds. • Collaborate with development and product teams to address root causes and improve application reliability. • Customer Communication:• Maintain clear, professional, and proactive communication with customers throughout the support lifecycle. • Ensure solutions are tailored to meet customer needs while setting accurate expectations. • Professional Services Collaboration:• Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction. • Assist with onboarding, integrations, and custom configurations as needed. Qualifications • Experience: • Technical Expertise:• 3+ years of experience in technical support (Tier 3), professional services, or a customer-facing role within the cybersecurity or cloud computing fields. • Strong familiarity with cloud and SaaS environments (AWS, Azure, GCP) • Experience troubleshooting and debugging application-related issues in distributed cloud-based systems. • Experience with Kibana, Elasticsearch or similar • Strong knowledge of networking concepts and protocols, including TCP/IP, DNS, HTTP/S, VPNs, routing, and traffic analysis. • Hands-on experience with firewalls, network security platforms (from vendors such as Check Point, Palo Alto Networks, Fortinet, Cisco, or similar.), firewall policies, access control, and enterprise security architectures. • Automation and Scripting:• Proficiency in scripting or automation tools and languages such as Python, Bash, or similar. • Communication and Problem-Solving:• Exceptional analytical and troubleshooting skills, particularly with application-level issues. • Strong verbal and written communication skills to bridge technical concepts for diverse audiences. Key Attributes: • Keen attention to detail with a proactive mindset. • Ability to independently manage multiple high-priority issues simultaneously. • Collaborative team player with the ability to work effectively across departments. • Customer-centric approach with a strong passion for resolving technical challenges. Advantages: • Familiarity with containerization technologies (e.g., Docker, Kubernetes). • Experience analyzing network traffic using tools such as Wireshark, tcpdump, or similar. • Hands-on experience with cybersecurity technologies and tools such as SIEMs, NIST frameworks, Nuclei, Shodan, etc. • Knowledge of application security practices and protocols. • Prior Experience in Intelligence • Experience with Data Pipelines • Experience working with Salesforce as a ticketing system • Familiarity with Jira • Experience with monitoring and visualization tools (Grafana, Prometheus, etc.) • Working knowledge in Linux environment