Technical Support Specialist jobs in Tel Aviv-Yafo

Description About the role You're the first one watching production. When alerts fire, tickets come in, or a customer reaches out about something not working, it comes to you first. The role is shift-based as part of our 24/7 coverage and reports to the Support Team Lead. It's hands-on. You triage what comes in, dig into logs, fix what you can fix, and pass the rest to whoever needs to see it next (Professional Services, Infrastructure, or R&D). The expectation isn't that you solve everything alone. It's that nothing falls through the cracks, and that when you do escalate, the person picking it up has what they need to keep going. Good fit for someone early in their career who wants real production experience on a system that matters. Also a fit for people with a NOC, support, or sysadmin background who are looking for something with more weight than what they're doing now. What you'll do • Watch production health across customer sites and respond to alerts as they fire • Take inbound customer tickets. Triage them, investigate, resolve what you can, escalate cleanly when you can't. • Run first-pass investigation: logs, metrics, reproducing the issue, narrowing the cause before handing off • Stay in touch with the customer through the whole thing. Confirm you've got it, set expectations, keep them updated, close the loop. • Escalate well. The Professional Services, Infra, or R&D person picking up the ticket needs context - what you saw, what you tried, what you suspect. • Keep the knowledge base alive. If you investigated something new, the runbook should be better when you're done. • Clean shift handoffs. The next person on shift should know exactly what's open and what to watch. • Spot patterns. If the same ticket keeps showing up, flag it - either for automation or for a deeper fix. • Reach out to customers proactively. Don't wait for them to report something you could've caught yourself. Requirements What we're looking for • 1-3 years of hands-on experience in technical support, NOC, sysadmin, or a similar operational role • Linux fundamentals. Command line, navigating logs, knowing how a Linux box behaves under the hood. • Basic networking: TCP/IP, DNS, routing, VPNs. Enough to know what you're looking at when something won't connect. • Comfortable reading code and reading logs to figure out what happened • Strong written communication in Hebrew and English. You'll be writing to customers, to internal teams, and in our runbooks. Nice to have • Exposure to Kubernetes or container infrastructure • Scripting in Bash or Python • Experience with Intercom, Jira, Zendesk, or similar ticketing platforms • Background in a relevant military unit or any other mission-critical operational environment • Familiarity with Prometheus, Grafana, or other monitoring tools Who you are • Reliable. You show up, you follow through. Tickets don't get dropped on your watch. • Curious. You don't just close the ticket. You want to know why it broke, and the next time it shows up you recognize it. • Calm under pressure. When alerts are firing and customers are pinging, you slow down and work the problem instead of making it worse. • You take support personally. When a customer has a bad experience, it bothers you, and you go out of your way to fix it. • You're not done growing. This role is a step toward something bigger, and it shows in how you treat it.

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role: As a Senior Cloud Support Engineer in our Tel Aviv team, you’ll be a key technical partner for our customers, helping them get the most out of Crusoe’s GPU-powered infrastructure. You’ll dive deep into complex technical challenges, collaborate closely with global engineering teams, and play an active part in building a world-class customer experience. At Crusoe, we move fast, value initiative, and trust our people to think creatively and act with ownership. If you love solving problems, working with cutting-edge technologies, and being part of a close-knit, mission-driven team, this is the place for you. What You’ll Be Working On: • Deliver hands-on, high-quality technical support through Zendesk, meeting SLAs and keeping CSAT at 95%+. • Be part of a 24/7 support rotation ensuring rapid response to critical issues. • Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools. • Manage alert triage, support maintenance windows, and run node delivery testing. • Work closely with global SRE, Networking, and Storage teams from triage through to RCA (root cause analysis). • Create internal documentation, onboarding materials, and SOPs to strengthen the global support process. • Suggest and implement process and tooling enhancements to make our systems more efficient and resilient. What You’ll Bring to the Team: • Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience (4+ years in a similar technical role). • Strong CLI skills and comfort navigating Linux environments. • Experience using Git for collaboration and version management. • At least 5 years in technical support (cloud, storage, or networking). You know how to listen, troubleshoot, and communicate clearly both in English and Hebrew. • Hands-on experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and observability tools (e.g., Grafana). Familiarity with AWS, Azure, or GCP. • Clear, concise communicator with the ability to prioritize competing escalations. • Understanding of high-performance computing technologies like Infiniband, Slurm, RDMA, RoCE, and SDN. Bonus Points: • Experience with storage technologies such as NVMe, SSDs, and distributed storage systems. • Experience with block storage, object storage, and/or file storage. Familiarity with storage protocols like NFS, SMB, iSCSI, and NVMe-oF. • Certifications: CKA, CKAD, CKS, KCNA, AWS (Machine Learning, Data Analytics, Solutions Architect, Developer), NVIDIA AI, or Linux Foundation certs. • Experience with automation tools or scripting languages. • Enjoy coaching teammates and sharing knowledge. • Passion for making technology more efficient and sustainable. Benefits: Crusoe also offers a competitive benefits package designed to support financial security, health, and overall well-being. Our benefits are tailored to local market standards and include core offerings such as pension contributions and additional perks to support work-life balance. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role Crusoe’s Service Desk team plays a critical role in troubleshooting, configuring, and resolving issues across servers, networks, infrastructure, SaaS applications, and file shares. You’ll partner closely with teams across the company and external vendors to elevate the user experience and keep operations running smoothly. We’re looking for someone self-motivated and customer-obsessed, who thrives in a fast-paced environment, takes pride in solving complex technical problems, and is energized by continuous learning and opportunities to grow. What You’ll Be Working On • Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications in a fast-paced environment. • Partner with cross-functional teams and external vendors to improve system performance and deliver seamless user support. • Own complex issues end to end, from initial report through resolution, documenting outcomes and driving system improvements. • Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools to keep the IT ecosystem secure and efficient. • Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives. What You’ll Bring to the Team • Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA). • Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune. • Experience administering and troubleshooting Windows, macOS, and Linux systems. • Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress. • Proficiency with ticketing systems, IT documentation platforms, and SaaS management. • Experience working as a project-oriented engineer, comfortable leading initiatives end to end. • Strong written, oral, and interpersonal communication skills, with the ability to self-start, collaborate, and problem-solve effectively. • Ability to pass a background check. Bonus Points • Bachelor’s degree or equivalent experience with 6+ years of IT systems experience. • Prior experience working in large enterprises with significant user bases. • Previous NOC/SOC experience. Benefits: Crusoe also offers a competitive benefits package designed to support financial security, health, and overall well-being. Our benefits are tailored to local market standards and include core offerings such as pension contributions and additional perks to support work-life balance. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Description About Tenzai Tenzai is building autonomous AI hackers that think like the world's best offensive security experts, act like them, and then help fix what they find before the real ones do. If this mission speaks to you, come defend the world's software: autonomously, continuously, and in-depth. About the role We’re looking for a Technical Support Engineer to support customers through technical POCs, onboarding, and ongoing use of our autonomous security platform. Based in Israel and working closely with R&D and DevOps, you’ll provide real-time support to North American customers. This is a hands-on role for a cybersecurity technical expert comfortable troubleshooting and resolving issues directly with customer teams. Responsibilites • Serve as the primary technical point of contact during customer POCs — supporting deployment, configuration, and troubleshooting so prospects see value fast. • Own technical onboarding for new clients, guiding them through setup, integrations, and initial configuration of the platform. • Provide ongoing technical support to live customers, diagnosing and resolving issues across the product and its integrations. • Run live technical calls with customers over Zoom, Meet, or Teams, and support them asynchronously via email, Slack, and our ticketing system. • Triage, reproduce, and document bugs and feature requests, and escalate to R&D and DevOps with the technical context they need to act quickly. • Work closely with Israel-based R&D and DevOps teams as the connective layer between customer environments and the engineering roadmap. • Build and maintain internal and customer-facing documentation, runbooks, and troubleshooting guides. • Track support activity and flag trends or recurring issues that point to product or process improvements. • Contribute to the development of our global support framework and team, while establishing operational procedures and evaluating technical tooling. Requirements • 3-5 years of experience in technical support, customer support engineering, or a similar customer-facing role supporting cybersecurity products (e.g., AppSec, EDR, SIEM, vulnerability management, or pentest tooling). • Hands-on technical depth: comfortable with networking fundamentals, Linux, cloud environments (AWS/GCP/Azure), reading logs, and working with APIs and integrations; scripting ability (Python or Bash) is a strong plus. • Solid grounding in application security concepts and vulnerability triage — able to understand a finding well enough to explain it, not just route it. • Pen test background — is a strong plus. • Strong written and verbal English communication skills; confident running live technical calls with customer engineering and security teams. • Based in Israel and available to work shifted hours (afternoon into evening, Israel time) to provide real-time overlap with North American customers. • Comfortable working in a fast-paced startup environment with a high degree of ownership and ambiguity. Why Tenzai • Working on problems that matter - Software is now written and deployed faster than it can be secured. Attackers are beginning to use AI to find vulnerabilities at scale. Tenzai exists to close that gap. It's a mission that requires elite hackers, and also sharp storytellers, wicked-smart operators, and experienced market builders. • Building a category in the making - Tenzai is defining a new category in cybersecurity. That means every team — from research and engineering to product, brand, and go-to-market — has a chance to shape how the industry understands and adopts autonomous security. If you thrive building something from zero and helping a new idea take hold in the world, keep reading. • Talent density - We believe small teams of exceptional people outperform large organizations. Tenzai was founded by veteran security experts and repeat entrepreneurs. We hire deliberately and value curiosity, initiative, and craftsmanship, whatever your discipline. • Creating real impact, quickly - Whether you're building systems, shaping product experiences, telling the story, or helping customers succeed, your work will immediately influence how organizations secure their software. We move quickly, keep teams lean, and give humans ownership. • Ambition with humility - We're tackling hard problems with a team that values deep expertise and thoughtful collaboration. Everyone here is learning, experimenting, and pushing the boundaries of what's possible. Plus, we love eating lunch together.

Description This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market."- Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history. Requirements As a Technical Support, you will be regarded as a VAST Data product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team. Required skill set: Overall 3+ years of experience in customer-facing, pre-sale/post-sale positions working with complex IT solutions. Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world. Significant experience required in the areas of file systems and scale-out NAS Implementation An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing. Excellent written and verbal communication and presentation skills. An advantage to candidates that have hands-on lab and hardware management experience. An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up. MS or B.Sc. in CS, CE, EE or related fields. Ability to travel. To be successful in this role, you will need to travel around 20% of the time.

Description VAST Data is looking for a VAST On Cloud - Customer Success Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is at the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market." — Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality, and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history. As a VAST On Cloud - Customer Success Engineer, you will be regarded as a VAST Data technical expert specialized in deploying, supporting, and optimizing our enterprise platform within cloud environments. You will be a vital part of the VAST "Flight Crew" for our customers, working closely with a dedicated team of Support Engineers and Success Managers to manage all post-sales activity and ensure maximum adoption. Your focus will extend beyond traditional support into active customer success—helping clients design, automate, and navigate hybrid and multi-cloud architectures. You will use your deep cloud-native expertise, hands-on troubleshooting skills, and client-facing mastery to help customers successfully run the VAST AI OS across the world's leading public and private cloud platforms. Key Responsibilities Deploy & Maintain: Deploy, configure, and maintain cloud services and infrastructure components in customer public and private cloud environments. Build Trusted Relationships: Develop deep, technical, and trusted relationships with customers based on technical excellence, a customer-first mindset, and your command of the VAST On Cloud product portfolio. Automation & IaC: Contribute to cloud automation and orchestration efforts using Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Shell). Cloud Operations & Observability: Understand and regularly interact with each cloud provider's native monitoring, logging, dashboards, and observability tools, alongside infrastructure monitoring tools (e.g., Grafana, Prometheus). Deep Troubleshooting: Troubleshoot complex CSP instances and networks. Systematically parse logs to identify and resolve issues within the Cloud Provider that extend beyond the VAST AI OS itself. Root Cause Analysis: Perform thorough root cause analysis (RCA) and post-incident reviews for infrastructure-level incidents to ensure continuous improvement and platform stability. OnPrem/Hybrid Integration: Work with customers to integrate VAST On Cloud with their existing On-Premises systems, facilitating robust Hybrid Cloud architectures. Cross-Functional Collaboration: Partner with VAST engineering, product management, pre-sales, and professional services to elevate product features, escalate unresolved bugs, and advocate for customer-specific priorities. Requirements Experience: 5+ years of experience in technical customer-facing roles (Customer Success, Technical Support, Cloud Engineering, or Post-Sales) working with complex cloud infrastructure, networking, or storage solutions. Multi-Cloud Expertise: Extensive expertise with Cloud Service Providers (CSPs) like AWS, Azure, and GCP, covering instance management, operations, and the ability to quickly ramp up on any missing provider. Cloud Networking & Security: Advanced understanding of cloud networking and security—specifically designing, deploying, and integrating cloud architectures with On-Premises systems (Hybrid Cloud). Diagnostics Skills: Practical and demonstrable cloud networking diagnostic skills (VPC/VNet, subnets, route tables, security groups) and utilization of Linux OS utilities for client-to-cluster troubleshooting. Scripting & Cloud CLIs: Highly skilled at creating and debugging Python scripts using cloud APIs/SDKs. Proficiency with cloud CLIs (AWS CLI/aws, Google Cloud CLI/gcloud, Azure CLI/az) and scripting (Python, Shell/Bash) for diagnostics and automation. Linux Systems Administration: Advanced Linux systems administration experience (primarily Rocky Linux or similar Enterprise Linux distributions). Containerization & Orchestration: Strong experience working with Docker and Kubernetes environments. Infrastructure as Code: Practical, hands-on experience using Terraform and Ansible to deploy and manage cloud-native infrastructure. Observability Stacks: Solid experience with observability stacks and infrastructure tools (such as Grafana and Prometheus). Education: B.Sc. or MS in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field (or equivalent practical experience). Travel & Availability: * Ability to travel around 20% of the time to support customer deployments and professional services. • Participation in a rotational weekend shift once every 8-12 weeks and occasional holiday coverage. Nice to Have: • AWS: AWS Certified Solutions Architect (Associate/Professional) / AWS Certified SysOps Administrator / AWS Certified DevOps Engineer • Azure: Microsoft Certified: Azure Network Engineer Associate / Azure Solutions Architect Expert • GCP: Google Cloud Certified Professional Cloud Architect / Professional Cloud DevOps Engineer

Job Description Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise. As we scale, we are looking for candidates to manage all global IT physical and virtual assets and deliver technical support to employees in an ever-changing infrastructure. You will implement robust logistics processes and oversee global IT assets to optimize ServiceNow end-users support flow, lifecycle and company growth. You will join the Global IT & Security team and report to ServiceNow DT & Security Support Manager. Working closely with all the company’s departments and end-users. Responsibilities: • Provide technical support to ServiceNow employees • Implement, deploy and manage IT & Security asset management systems and processes • Manage physical and virtual assets' lifecycle, contracts and support • Responsible for global IT & Security assets procurement • Maintain and manage end-to-end of assets’ vendors and suppliers • Responsible for payments, invoices and working closely with the finance team and vendor’s finance requests • Responsible for the good functioning and maintenance of the conference rooms infrastructure and systems • Responsible for new employees' on-boarding setup and orientation • Responsible for employees' off-boarding process • Identify, automate and document solutions to common issues • Work with on-prem and cloud systems • This position requires availability for on-call support every other Friday. Qualifications • At least 2 years of experience with end-user support in a macOS environment • Experience in asset (physical and virtual) management and logistics operations • Excellent and proven serviceability skills • Excellent verbal and written communication and interpersonal skills • Experience with local and international shipping process • Experience with suppliers and vendor management • Excellent documentation capabilities • Good negotiation skills and training capabilities • Strong proficiency in both spoken and written English • Very high motivation and willingness to continuously learn • High level of independence and time management skills • Team player state of mind, caring about the impact of the infrastructure on its users Join our excellent team if you’re: Curious and love to learn and explore new depths in the technology you use every day. Willing and able to meet a challenge hands-on, solve problems independently and make things happen. Open-minded, flexible, and thrive in a highly dynamic, fast-paced, ever-changing environment. Approachable and enjoy collaborating with others. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Description Who we are Upwind is a cloud security platform that uses runtime context to show security teams what actually matters. Powered by eBPF sensors, we cover everything from cloud posture to real-time threat protection and API security. Our customers are global, their environments are complex, and they count on us when something breaks. The role Our Support team is where deep technical skill meets real customer impact. You’ll be the person customers turn to when things get complicated: digging into cloud and Kubernetes environments, finding the root cause, and making sure they leave the conversation with a solution and with more trust in us than before. You’ll join a global team of 14 engineers, 5 of them here in Israel, and work directly with R&D and Product. What you find in the field shapes what we build. What you’ll do • Troubleshoot and resolve complex technical issues for global customers via Slack, chat, and email • Dig into root causes across cloud, Kubernetes, Linux, networking, and databases, and escalate to R&D or Product with a clear, well-investigated picture when needed • Build strong relationships with customers and help them get the most out of the platform • Document solutions and turn recurring issues into knowledge the whole team can use • Bring field insights back to R&D and Product to help improve the product • Keep growing: the product, the cloud landscape, and the threats all move fast, and so will you Requirements What you bring (must have) • 3–6 years of hands-on experience in Technical Support, Technical Account Management, or Escalation Engineering at a software/SaaS company, working with global customers (internal IT support doesn’t match this role) • Strong experience with AWS and Kubernetes • Experience with MySQL • Solid background in Docker, Linux, and networking • Experience with OpenSearch, Grafana, or similar tools for troubleshooting and analysis • Excellent English, written and spoken • Strong self-learning ability and the independence to dig in on your own, while working well as part of a team Nice to have • Experience in cybersecurity, especially cloud security • Bachelor’s degree in Engineering / Cyber Security or equivalent experience

Description Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. We're looking for a motivated student who wants to take their first step into the high-tech world — and not just anywhere, but at one of the fastest-growing cybersecurity companies out there, working on some of the most interesting challenges in the industry. This is an entry-level position with real room to grow: you'll get hands-on training, mentorship, and the chance to develop into a full Technical Support Engineer role over time. Responsibilities • Provide accurate and timely support via Slack, chat, or email to help troubleshoot and resolve customer issues. • Learn to diagnose technical problems and escalate complex issues to R&D or Product when needed. • Build strong relationships with customers and maintain a professional, supportive tone. • Help create and update support documentation, and log interactions in the support system. • Continuously build your technical skills through ongoing training and mentorship. Requirements • Currently pursuing a degree (Engineering, Computer Science, Cyber Security, or related field) – Must. • At least one full year remaining until graduation – Must. • Fluent English (written and spoken) – Must. • Availability to work intensive hours, including night and weekend shifts – Must. • Strong will to learn, curiosity about cloud and cybersecurity technologies. • Ability to work both independently and as part of a team. • Advantage: familiarity with Linux, basic networking, SQL, or cloud environments.

Description אנחנו ב-KPMG ISRAEL, פירמה גלובלית מהגדולות בעולם, מתמחים בשירותי ביקורת וייעוץ עסקי ומלווים את החברות המובילות במשק, הצמיחה שלנו מונעת ע"י תוצאות אמתיות עבור הלקוחות שלנו. האנשים שלנו הם שהופכים את הפירמה למקום הטוב ביותר לעבוד בו, אנו מעודדים פיתוח אישי ומקצועי, סביבת עבודה ייחודית, מתגמלת, חדשנות ומצוינות.זה המקום להזניק את הקריירה שלכם – ללמוד, להתפתח, להיות משמעותיים ולהשפיע! גאים לשתף שבזכות האנשים שלנו נבחרנו בפעם השנייה ברציפות "למעסיק הטוב ביותר" עפ"י עיתון גלובס KPMG מחפשת תומכ.ת טכני.ת התפקיד כולל: • תמיכה טכנית במערכות מידע פנים ארגוניות ומערכת ביקורת ייעודית של הפירמה. • מענה לפניות משתמשים פנימיים בנושאים הקשורים למערכות. • ייעץ וליווי מחלקות הביקורת של הפירמה בעבודה עם המערכות. • ניתוחי נתונים עבור צוותי הביקורת. • עבודה בממשק גלובאלי מול סניפי הפירמה בעולם. מתאים כמשרה התחלתית בעולם מערכות מידע Requirements • תואר ראשון - חובה • ניסיון בעבודה עם קבצי נתונים באקסל וטקסט • שליטה וניסיון מוכח ב-EXCEL כולל שליטה מלאה בנוסחאות • כושר ביטוי בכתב ובע"פ- בעברית ובאנגלית • יכולות אנליטיות טובות • יכולת לחשוב מחוץ לקופסא ולפתור בעיות במהירות וביעילות • זמינות למשרה מלאה במשרדים בתל אביב המשרה מיועדת לכלל הא.נשים, אנו תומכים בגיוון ורואים בכך עוצמה ויכולת התפתחות ולמידה, דוגלים בהכלה ומעצימים נשים וגברים כאחד