Technical Support Specialist jobs in Tel Aviv-Yafo

Description We are 48% of breaches now come through vendors. Yet most companies still manage vendor risk through certifications and questionnaires, essentially trusting what vendors say about their security. Lema changes that. We analyze every vendor like a vulnerability researcher would: how could an attacker use this vendor to get in, and what could they reach? We’re turning vendor risk from a paperwork exercise into a true security discipline. Backed by Team8, Salesforce Ventures, and F2, and already trusted by leading enterprises, Lema is entering hypergrowth and tripling our team to build a category-defining platform. We move fast, with radical ownership, transparency, and high impact. More about Lema: • Lema.ai website • Business Insider - Cybersecurity startup Lema has come out of stealth to raise $24 million • Team8 - Why We Invested In Lema About The Role We're looking for a technical support engineer with 2-3 years of experience to own the support queue for our enterprise customers, most of them in the US. You'll dig into the logs and the data to find out why something broke, and help run customer data migrations and the monitoring that catches problems before customers do. What You’ll Do • Own the Support Queue: Take tickets from first response through resolution. You are responsible for meeting our response times, keeping every open ticket moving, and closing standard issues on your own. • Investigate Before You Escalate: Reproduce the problem, read the logs and the data, and isolate the cause. When something needs engineering, it reaches them with findings and evidence rather than a forwarded complaint. • Communicate with Customers: Keep customers informed in writing, manage expectations honestly, and stay credible even when the answer is not ready yet. • Run Customer Data Migrations: Map and validate customer data as it moves into Lema, and catch the records that don't fit before the customer does. • Write the Help Center: Turn what you solve into articles on common actions and troubleshooting, so the answer exists the next time someone asks. • Build Customer Enablement: Create and maintain a library of short workflow recordings, and run group training sessions, webinars and office hours as the role grows. • Monitor Proactively: Build and run monitors over our observability stack, triage the alerts they raise, and reach out to customers before they notice the problem themselves. Requirements What You Bring • Experience: Two to three years in technical support or another technical customer-facing role, ideally at a B2B SaaS company. • Technical Aptitude: Comfortable reading application logs, running SQL queries against a database, and troubleshooting REST APIs and integrations. You can investigate an issue across these layers and reach your own conclusion before escalating it. • AI Fluency: You use AI tools in your daily work, for example to draft SQL or summarize logs, and you check what they produce before you rely on it. • Ownership: You take a problem all the way through rather than passing it on the moment it stops being clear. • Communication: Fluent English, written and spoken. • Coverage: Most of our customers are in the US, which means the queue comes alive in the second half of the Israeli day and the busiest hours run into the evening. • Curiosity: The drive to learn, dig into a problem, and understand the root of it rather than just clear the ticket. • Startup Mindset: You work well where processes are written as they go, and you do not need a script or a fully specified task. • Domain Knowledge: Background in GRC (Governance, Risk and Compliance) or TPRM is an advantage. Why Join Lema AI • Impact: Build a category-defining platform that safeguards how modern businesses operate. • Ownership: Join a culture that gives you full context, autonomy, and trust to drive outcomes. • Compensation & Benefits: Competitive salary, equity package, and additional perks • Velocity: Work with exceptional peers in a high-energy, low-bureaucracy environment. • Growth: Shape a company that’s scaling rapidly, backed by Tier 1 investors and visionary customers.

Description About Cyera Come join the company building the security operating model for the age of AI. AI has changed how data is used — and security must change with it. Cyera's mission is to empower businesses to accelerate AI Adoption by defining a holistic approach to securing AI - from data to access to model. Instead of perimeter controls and static policies, Cyera provides a unified control plane that understands relationships between data, access, and behaviors across humans, systems, and AI. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data and AI security. About the Role The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined product domains, reproduces issues, validates workarounds, improves escalation quality, and helps reduce repeat issues through documentation and product feedback. What You'll Do • Master complex technical challenges: Deep-dive into modern enterprise architectures across AI security, data discovery, classification, DLP workflows, and access analysis to solve high-stakes technical issues. • Drive complete technical ownership: Take full command of Support Tickets from initial discovery to resolution, acting as the primary technical authority and trusted advisor for our customers. • Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance. • Drive product impact and cross-functional synergy: Partner with Product, Engineering, DevOps, and OCTO teams to feed real-world operational insights into the roadmap, deliver high-fidelity root cause analyses, and ensure efficient resolution of systemic platform issues. • Elevate documentation and knowledge standards: Scale institutional capability by architecting reusable runbooks and technical guides, while maintaining rigorous case management standards to ensure records remain accurate, actionable, and auditable. • Pioneer AI-driven support: Integrate modern AI tools and agents directly into daily troubleshooting workflows, refining custom prompts to continually accelerate case resolution and elevate support efficiency. • Champion customer success: Serve as a high-impact advocate for clients, managing relationships and representing the company with confidence when communicating with technical teams and executive stakeholders. • Mentor and elevate the team: Actively mentor Tier-1 engineers on technical troubleshooting, ticket hygiene, and escalation protocols to build a high-performance support culture. Requirements Who You Are Must Have • Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or Associate degree with equivalent practical experience). • Experience: 5+ years in technical support, support engineering, escalation support, or customer-facing technical roles within SaaS or cybersecurity. • Scripting & Automation: Hands-on experience with scripting languages such as Python, Bash, or PowerShell • Domain Knowledge: Direct experience in data security or cloud domains, such as DSPM, IAM, SIEM, CASB, CNAPP, CSPM, data privacy, or DLP. • Cloud & Security Infrastructure: Hands-on experience supporting enterprise cloud platforms (AWS, Azure, or GCP) and identity/authentication protocols (SSO, SAML, OAuth, SCIM, RBAC). • Technical Troubleshooting: Strong ability to analyze logs, inspect APIs and web services, work with SQL, and write root-cause analysis (RCA) summaries and runbooks. • Tooling: Direct experience managing tickets and escalations in enterprise platforms like Zendesk, ServiceNow, Jira, or Salesforce. • Execution & Communication: Exceptional written and verbal communication skills to translate complex technical findings for both non-technical customers and R&D engineers. • Adaptability: Demonstrated ability to work autonomously in ambiguous scenarios and prioritize high-volume workloads based on SLAs, urgency, and customer impact. • Availability: Willingness to participate in a scheduled on-call rotation, including evenings, weekends, or holidays as business needs require.

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. As a Product Support Team Lead at Semperis, you will play a critical leadership role within our Product Support organization, reporting directly to the Director of Support Engineering. In this role, you will lead, mentor, and develop a team of Product Support Engineers while serving as a senior escalation point for complex customer issues. You will combine strong technical expertise with people leadership to ensure exceptional support experiences for our customers. You will drive operational excellence, oversee escalated cases, contribute to process improvements, and partner closely with cross-functional teams to support Semperis' identity security solutions. The ideal candidate brings a deep technical background, knowledge of Active Directory and identity technologies, proven leadership experience, and a passion for helping both customers and team members succeed. Key Responsibilities The success of the Team Lead will be measured through key performance indicators (KPIs), including but not limited to: • Average response and resolution times • Customer Satisfaction Score (CSAT) • Ticket backlog management and escalation handling • Case closure rates • Team performance, engagement, and retention Leadership & Team Development • Lead, mentor, and manage a team of Product Support Engineers, fostering a collaborative, supportive, and growth-oriented environment. • Conduct regular performance reviews, provide constructive feedback, and create individualized development plans for team members. • Mentor, train, and onboard new support team personnel. • Promote knowledge sharing, lead technical training sessions, and support continuous learning across the team. • Ensure appropriate team coverage and effective prioritization of support activities. • Take initiative and anticipate the needs of customers, colleagues, and the business. Customer Support & Escalation Management • Serve as the primary escalation point for Product Support Engineers on complex technical issues and customer concerns. • Manage escalations with the flexibility to support urgent, high-visibility customer situations, including outside standard business hours when required. • Proactively oversee customer support queues, ensuring timely responses and adherence to SLAs. • Lead customer engagements to gather detailed information, troubleshoot issues, and identify potential product defects. • Provide expert-level product support, troubleshooting, and root cause analysis across the Semperis product portfolio. • Assist with major customer cases, ensuring effective communication, updates, and collaboration across teams. • Escalate critical issues to Support Management when response or resolution targets are at risk. Technical Leadership • Act as a subject matter expert for Semperis products and related technologies. • Analyze logs, traces, diagnostic information, and performance data to resolve complex technical issues. • Execute and oversee product upgrades within customer production environments. • Participate in major incident reviews and postmortem discussions to identify root causes and prevent recurrence. • Ensure technical solutions are properly documented and maintained within knowledge base systems. • Participate in product design and product engagement reviews, advocating for supportability, usability, and customer experience improvements. • Evaluate emerging technologies and provide both tactical and strategic recommendations for the evolution of the support organization. Operational Excellence • Continuously improve customer support workflows and processes to increase efficiency and meet support KPIs. • Ensure support cases meet quality standards through regular audits and spot checks. • Maintain detailed documentation of product defects and collaborate with Development and QA teams through the defect management lifecycle. • Ensure the team understands and follows established processes and procedures while actively contributing to process improvements. • Participate in projects and cross-functional meetings as a representative of the Support organization. • Collaborate closely with Engineering, Product Management, QA, and other teams to resolve customer issues and enhance product quality. Technical Skills & Experience • 4+ years of experience in Product Support, including leadership or team management responsibilities. • Deep understanding of Semperis products and technologies. • Experience with Active Directory, Microsoft 365, Okta and identity and access management solutions. • Understanding of DNS, networking concepts, and security protocols. • Advanced PowerShell scripting skills for automation, diagnostics, and troubleshooting. • Experience supporting production software environments and resolving customer-impacting issues. • Excellent written and verbal communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences. Business Experience • Demonstrated leadership experience, including coaching, mentoring, and serving as an escalation point within a support organization. • Strong organizational skills with the ability to manage competing priorities while maintaining high customer satisfaction. • Experience working with cloud platforms such as Microsoft Azure, AWS, and Google Cloud Platform (GCP). • A proactive approach to learning new technologies and adapting to changing customer needs. • Strong analytical and problem-solving abilities, including the ability to define issues, collect data, identify root causes, and drive effective solutions. • Understanding of identity and access management (IAM), cybersecurity solutions, and the broader identity security market landscape. Facilitation & Communication Skills • Strong active listening skills, with the ability to understand customer challenges and build trust. • Ability to communicate complex technical concepts clearly and effectively to diverse audiences. • Strong interpersonal skills and the ability to work collaboratively across teams and functions. • Adaptability and flexibility when managing varied customer situations, business priorities, and technical challenges. #LI-HA1 Why Join Semperis? You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you. **Semperis maintains office locations in several cities across the globe. Where the job description specifies a required location, candidates will follow our hybrid work model. This includes working up to three days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.

Description Remedio is transforming how organizations reduce cyber risk. While most security tools focus on finding problems, Remedio focuses on fixing them. Our Autonomous Remediation Platform helps enterprises continuously and safely reduce exposure by remediating vulnerabilities and misconfigurations, closing patching gaps, hardening systems, enforcing compliance, governing applications, and controlling AI risk. By combining deep dependency awareness, pre-execution validation, automated remediation, and instant rollback, Remedio enables organizations to eliminate risk across endpoints, servers, applications, and AI systems-without disrupting business operations. Founded in 2019, Remedio spent its first years as a bootstrapped, profitable company, building a strong enterprise customer base before raising a $65M Series A led by Bessemer Venture Partners. Today, more than 300 enterprise organizations trust Remedio to protect over 3 million devices worldwide, including Amazon, Colgate-Palmolive, Kraft Heinz, Coca Cola Hellenic Bottling Company, and many more. As we continue expanding our platform and growing our global business, we’re looking for exceptional people who want to take ownership, solve meaningful challenges, and help shape the next chapter of Remedio’s journey. Remedio is looking for a Customer Support Engineer to join our team in Israel. About the Role: In this hands-on role, you will work directly with enterprise customers, support the deployment and integration of Remedio’s cybersecurity platform, and provide ongoing technical support throughout the customer lifecycle. You will investigate complex technical issues across enterprise IT environments, perform in-depth troubleshooting and Root Cause Analysis, and work closely with Remedio’s R&D and Product teams to drive issues to resolution. We are looking for someone with strong technical knowledge, excellent problem-solving skills, and the ability to take full ownership of customer issues while providing a high level of service. Responsibilities • Support the deployment, configuration, and integration of Remedio’s platform within enterprise customer environments. • Provide ongoing technical support to customer IT and security teams. • Troubleshoot complex technical issues and perform Root Cause Analysis. • Investigate issues using system logs, networking information, and diagnostic tools. • Take end-to-end ownership of customer issues, from initial investigation through resolution. • Work closely with R&D and Product teams to investigate product-related issues and communicate customer needs. • Guide customers on product configuration, usage, and technical best practices. • Support customer onboarding and provide technical training when required. • Maintain clear and professional communication with customers throughout the support process. • Support customers remotely and onsite when needed. Requirements • At least 3 years of experience in a technical customer-facing role, such as Customer Support Engineer, Technical Support Engineer, System Integrator, Implementation Engineer, or Professional Services Engineer. • Active Israeli civilian security clearance at level 3/2/1 - Mandatory • Experience supporting, implementing, or integrating cybersecurity solutions. • Strong knowledge of Windows and Microsoft enterprise environments. • Good knowledge of Active Directory, Microsoft Domain environments, Group Policy, DNS, permissions, and authentication concepts. • Strong understanding of enterprise IT infrastructure and networking. • Proven ability to troubleshoot complex technical issues independently and identify their root cause. • Strong analytical thinking and technical problem-solving skills. • Excellent communication and interpersonal skills, with a strong customer-service approach. • High level of ownership, responsibility, and attention to detail. • Strong self-learning abilities and technical curiosity. • Excellent written and spoken English. Significant Advantage • Experience working in the cybersecurity industry, with a strong preference for candidates from endpoint security companies or products. • Experience with endpoint agents, endpoint management, EDR, device posture, identity security, or other agent-based cybersecurity products. • Experience working with large enterprise, government, defense, or security-sensitive customers. • Working knowledge of Linux, macOS, or cloud environments.

Description Founded in Tel Aviv in 2016, UVeye is a computer vision and data company that creates automatic vehicle inspection systems to encourage road safety and increase transparency across the automotive industry. With key partnerships including General Motors, Volvo, and CarMax among others, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 250 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are looking for an IT Support Specialist for our IT team in the Tel Aviv office. A day in the life and how you’ll make an impact: • Own day-to-day IT support - hardware, software, connectivity, and AV issues with a focus on fast, thorough resolution and clear communication with end users • Manage device provisioning and onboarding: JumpCloud enrollment, Okta user setup, and laptop configuration across Mac, Windows, and Linux, ensuring every new hire is fully operational from day one • Support and maintain conference room AV systems - PTZ cameras, mixers, microphones, displays, and speaker setups and create user guides so employees can run their own meetings confidently • Maintain and document server room infrastructure: cable mapping, backup appliance inventory, DGX GPU server maintenance, and network hardware (access points, switches, firewalls) • Coordinate and execute scheduled maintenance windows for critical infrastructure, including DGX server upgrades, network changes, and cabling projects — planning carefully to minimize business impact • Take ownership of IT projects end-to-end, including Role-Based Access Control (RBAC) rollouts across departments, SaaS license tracking, and vendor onboarding • Collaborate with Legal, Security, and HR on compliance requirements — including GDPR and Israeli Privacy Law — and contribute to internal security initiatives such as penetration testing and DLP • Manage vendor relationships: sourcing and comparing quotes, opening purchase requests, tracking deliveries, and coordinating installation schedules • Keep our Jira ticketing system clean and current — resolving tickets within SLA targets and maintaining accountability against KPI metrics the team tracks weekly • Contribute to IT process improvement: writing runbooks, producing internal guides, and identifying opportunities to automate or streamline repetitive tasks Requirements • 2–4 years of experience in IT support or systems administration • Hands-on experience with a device management platform such as JumpCloud, Jamf, Intune, or equivalent • Working knowledge of Google Workspace administration and Okta or a similar SSO/IAM platform • Comfortable supporting Mac, Windows, and Linux environments • Experience with AV/conference room technology: cameras, mixers, microphones, and display systems • Fluent Hebrew and solid working English (written and spoken) - the team is global, and you’ll communicate regularly across offices • Strong documentation habits - you write things down, keep records accurate, and leave clear handoffs • Ownership mindset: you follow up proactively, push for answers, and don’t let things fall through the cracks • Ability to coordinate with multiple stakeholders across IT, Legal, Security, Finance, and HR on concurrent projects • Familiarity with a ticketing system (Jira, ServiceNow, or similar) and accountability to resolution SLAs Nice to have: • Experience with NVIDIA DGX or other GPU compute infrastructure • Active Directory, Proxmox, or enterprise networking fundamentals • Exposure to RBAC implementation or IAM project rollouts • Scripting ability (Bash, Python, or similar) for automation and tooling tasks • Understanding of GDPR or Israeli Privacy Law compliance requirements Why UVeye: • Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections. • Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses worldwide. • Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships. UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Description • Technical Troubleshooting and Support:• Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality. • Work closely with customers and internal teams to diagnose and resolve complex technical challenges. • Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions. • Escalation Management:• Take ownership of escalated support cases, ensuring timely and thorough resolution. • Identify patterns in recurring issues and contribute to permanent fixes or workarounds. • Collaborate with development and product teams to address root causes and improve application reliability. • Customer Communication:• Maintain clear, professional, and proactive communication with customers throughout the support lifecycle. • Ensure solutions are tailored to meet customer needs while setting accurate expectations. • Professional Services Collaboration:• Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction. • Assist with onboarding, integrations, and custom configurations as needed. Qualifications • Experience: • Technical Expertise:• 3+ years of experience in technical support (Tier 3), professional services, or a customer-facing role within the cybersecurity or cloud computing fields. • Strong familiarity with cloud and SaaS environments (AWS, Azure, GCP) • Experience troubleshooting and debugging application-related issues in distributed cloud-based systems. • Experience with Kibana, Elasticsearch or similar • Strong knowledge of networking concepts and protocols, including TCP/IP, DNS, HTTP/S, VPNs, routing, and traffic analysis. • Hands-on experience with firewalls, network security platforms (from vendors such as Check Point, Palo Alto Networks, Fortinet, Cisco, or similar.), firewall policies, access control, and enterprise security architectures. • Automation and Scripting:• Proficiency in scripting or automation tools and languages such as Python, Bash, or similar. • Communication and Problem-Solving:• Exceptional analytical and troubleshooting skills, particularly with application-level issues. • Strong verbal and written communication skills to bridge technical concepts for diverse audiences. Key Attributes: • Keen attention to detail with a proactive mindset. • Ability to independently manage multiple high-priority issues simultaneously. • Collaborative team player with the ability to work effectively across departments. • Customer-centric approach with a strong passion for resolving technical challenges. Advantages: • Familiarity with containerization technologies (e.g., Docker, Kubernetes). • Experience analyzing network traffic using tools such as Wireshark, tcpdump, or similar. • Hands-on experience with cybersecurity technologies and tools such as SIEMs, NIST frameworks, Nuclei, Shodan, etc. • Knowledge of application security practices and protocols. • Prior Experience in Intelligence • Experience with Data Pipelines • Experience working with Salesforce as a ticketing system • Familiarity with Jira • Experience with monitoring and visualization tools (Grafana, Prometheus, etc.) • Working knowledge in Linux environment