Technical Account Manager jobs in Israel

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Technical Account Manager at CrowdStrike you will provide proactive technical support to our Premium Support customers. At CrowdStrike, you will be working with people who “wrote the book” on hacking and internet security. We care deeply about our customers’ success. We ensure they are protected, stable, and empowered to stop breaches. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem-solving skills. What You'll Do: • Serve as primary technical contact and augment our customer support teams in EMEA. • Onboard new customers to the CrowdStrike platforms. • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices. • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. • Engage with customers at all levels of their organisation, from the front lines of the SOC to the C-suite. • Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. • Escalate customer issues to management when appropriate. • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. • Create knowledge base content to capture new learning for reuse throughout the company and user base. • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. • Support the sales teams in identifying account expansion opportunities. • Drive support cases to ensure issues are being resolved in a timely manner. What You’ll Need: • Bachelor’s Degree or equivalent experience • Native or Fluent in English and Hebrew • Experience working with Windows Server Operating Systems • Knowledge of enterprise web technologies, security and cutting-edge infrastructures • Excellent customer service skills and ability to quickly establish technical credibility with customers • Excellent communication skills, written and verbal • Proven problem-solving skills • Collaborative attitude • Ability to travel up to 25% • Commitment to customer success • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes. Bonus Points: • Bachelor’s Degree in Computer Science or equivalent • CISSP or ITIL Certification • 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organisation • Deep expertise in Linux and Mac platforms #LI-GT1 #LI-JP2 #LI-Remote Benefits of Working at CrowdStrike: • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.

ClickHouse is the open-source, real-time analytical database behind a lot of today's AI. More than 4,000 companies build on ClickHouse, including Anthropic, OpenAI, Tesla and Meta. As a TAM Architect, you're the named technical lead for a small group of our largest customers. You carry the context of how they run ClickHouse, guide them from their first design decisions through production and growth, and make sure the rest of ClickHouse shows up for them when it matters. Your job is to keep them healthy, help them get more out of ClickHouse, and spot the next use case. You'll work inside our Support organisation and own escalations for your accounts, working closely with our support engineers. The role is based in Israel, close to some of our biggest customers in EMEA. Large enterprises are moving onto ClickHouse fast, and we're building out how we look after them. People joining now have a real say in how this role works. What you'll do • Run a regular cadence with 4 to 8 strategic accounts (weekly, fortnightly or monthly, depending on the project), plus quarterly health checks and business reviews, on site where it helps • Lead onboarding, where the decisions that are hardest to reverse get made: schema and data modelling, table engines, ingestion, migration and query design • Once customers are live, keep performance and cost on track as they grow, and help them onto new use cases • Work closely with Support: own escalations for your accounts, with regular case reviews and a direct line into L3 engineering • Work with the right people for each piece of work: partner with Solutions Architects on new use cases and proof of concepts, and bring in Consulting Engineers for hands-on projects • Write it down: documented setup and configuration, knowledge base articles and reference architectures that help other customers too What you'll bring • 5+ years in a hands-on, customer-facing technical role after the sale, whether your title was TAM, solutions architect, professional services, senior support or something else • Specialist depth in data modelling, query performance and integration on distributed or analytical databases • Hands-on SQL. You regularly write complex queries from scratch, and tune and debug them yourself • Experience owning a small book of high-touch enterprise accounts, where you know each customer's architecture in depth • Hands-on cloud experience (AWS, GCP and/or Azure) and a working knowledge of Kubernetes • You explain technical trade-offs clearly, to engineers and to executives • Fluent English and Hebrew Nice to have • Experience with ClickHouse, or with other analytical databases such as Snowflake, BigQuery, Redshift or Druid • Involvement in open source, as a user, contributor or community member Good to know • You'll be based in Israel. Travel to customer sites is part of the job, up to 35% of your time, within Israel and throughout EMEA • You'll join our EMEA Support Services team, where Support Engineers, Consulting Engineers and TAM Architects work as one team • You'll be part of the on-call rota, about one week a quarter, with time off in lieu if you're paged at a weekend How we hire • A 30-minute call with our recruiter • A conversation with the hiring manager • A take-home exercise, designed to take four to five hours, with three working days to complete it • A 90-minute technical interview with the team: you'll walk us through your take-home, then join a working session where you write and tune SQL live • A final conversation with our VP of Support Services • References, then an offer The working session is without AI tools, so make sure you're comfortable writing queries from scratch. Download open-source ClickHouse and practise: it's free, easy to install, and great preparation. Perks • Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. • Healthcare - Employer contributions towards your healthcare. • Equity in the company - Every new team member who joins our company receives stock options. • Time off - Flexible time off in the US, generous entitlement in other countries. • A USD$500 Home office setup if you’re a remote employee. • Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. Culture - We All Shape It As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse. Equal Opportunity & Privacy ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here for our Privacy Statement.

Description Sentra is the AI Data Readiness platform for enterprises deploying AI at scale. Sentra continuously discovers, classifies, and governs sensitive data across cloud, SaaS, data warehouses, and AI environments - giving security teams complete visibility into what AI systems can access, what they can expose, and where compliance violations exist. Unlike alternatives that copy data to vendor clouds or require customer-managed outpost infrastructure, Sentra provisions ephemeral scanners directly inside the customer's environment, delivering petabyte-scale classification at a fraction of the cost. Trusted by Lyft, SoFi, Munich RE, PennyMac, Glovo and others. Responsibilities • Serve as the main technical contact for enterprise clients, establishing trusted, long-lasting relationships. • Conduct regular account reviews and recommend optimizations to enhance Sentra’s solutions. • Provide guidance on Sentra’s products, facilitating smooth integration across multi-cloud environments. • Identify and address risks, inefficiencies, and areas for improvement in customer environments. • Collaborate with Technical Support to ensure customer satisfaction. • Oversee deployment phases, ensuring seamless transitions from proof-of-concept to full implementation. • Provide ongoing support to ensure successful adoption of Sentra’s platform. • Deliver training to help customers maximize Sentra’s capabilities. • Act as a customer advocate, collecting feedback to inform product development. Requirements • 5+ years in a technical, customer-facing role, such as Technical Account Management or Solutions Engineering. • Proficiency with cloud platforms (AWS, Azure, GCP) and a strong understanding of data security and classification challenges. • Solid knowledge of data security concepts and compliance frameworks (e.g., GDPR, HIPAA). • Proficiency in SQL and scripting languages (e.g., Python). • Bachelor’s degree in Computer Science, IT, Cybersecurity, or equivalent experience. • Excellent communication skills, with the ability to convey complex technical concepts to varied audiences. • Strong problem-solving abilities and experience handling technical challenges effectively. • Centra/West Coast desired