Technical Account Manager jobs in Ramat Gan

Description Coralogix is rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing. By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost. we're looking for Technical Account Managers at Coralogix to play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed. The mission is to set customers up for long-term success by ensuring a smooth implementation, rapid time-to-value, and the foundation for strong adoption. We are looking for hands-on, detail-oriented professionals with strong technical background and customer-facing experience who can bridge the gap between our platform and the customer’s real-world goals. Onboarding Technical Account Managers hold a senior-level position and are responsible for leading customers through one of the most critical phases of their journey. They are expected to manage complex implementations, resolve technical challenges with confidence, and clearly demonstrate product value—all while engaging with stakeholders across levels, from hands-on engineers to senior executives. Responsibilities: • Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting • Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations • Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value • Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available. • Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs • Establishing relationships and engaging with technical counterparts to drive product adoption • Advocate internally for customer needs within Coralogix and influence a product development roadmap Requirements • +3 years experience in a account management , customer success managers or customer-facing technical role • Strong technical background in DevOps, Cloud, Kubernetes, Containers/Docker. • Strong knowledge of the Monitoring, Observability, Log Management, and SIEM markets • Hands-on experience with technical integrations and complex troubleshooting • Excellent communication skills in English, both written and verbal • Strong presentation skills, with the ability to communicate effectively and build credibility with technical and executive stakeholders • BSc degree in Computer Science / Engineering - advantage • Experience in SAAS B2B software companies - advantage

Description Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%. As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team’s success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills. Key Responsibilities: Leadership & Team Development: • Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success. • Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction. • Provide technical guidance and foster team collaboration on observability tools and log analytics. Technical Expertise & Customer Engagement: • Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis. • Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions. • Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures. Customer Relationship Management: • Be the primary escalation point for customer technical challenges. • Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform. • Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals. Data-Driven Leadership: • Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance. • Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues. • Collaborate with internal teams on product enhancements, informed by your team's customer data analysis. Requirements Technical Expertise: • Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP. • Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger. • Good knowledge of RegEx, Lucene, PromQL. Leadership & Onboarding: • Proven experience leading technical teams, especially focused on delivering observability solutions, logging infrastructure, and successful customer onboarding. • Ability to define and track onboarding KPIs, focusing on technical adoption and customer satisfaction. Customer-Focused & Data-Driven Mindset: • Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices. • Ability to communicate complex technical information to both technical and non-technical stakeholders. • Excellent communication skills in English. • Strong presentation skills with the ability to establish credibility with executives. Preferred Qualifications: • Certifications in AWS, Kubernetes, or observability platforms (e.g., Prometheus Certified). • Experience working in a data-driven or SaaS environment. • MBA or relevant leadership experience. Cultural Fit We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you. Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.