Technical Account Manager jobs in Israel

Description About Us We know the title says - "About Us". But really, it's all about you. At Evinced, we believe the way to make a true difference starts with our team, people passionate about solving complex technical challenges and creating a positive impact. Forget about the buzzwords, want to work on products that break barriers and build an inclusive digital space? At Evinced, you'll be developing disruptive new ways for large enterprises to build accessible web and mobile apps that work for everyone, by developing AI-enabled tools and frameworks that find, cluster, and track accessibility problems automatically, saving developers time and reducing risk. Ready to make your impact on different products, the roadmap, and most importantly - on billions of people worldwide who experience disabilities? It's more than a job, it's a mission. Your Team Joining our TAM organization, you will spearhead a first-of-its-kind digital engagement tier at Evinced - a scaled, digital-touch model built to ensure the long-term success of our customers. This is a hands-on, customer-facing position that blends technical expertise with strong relationship management. You’ll serve as a trusted technical advisor - blending proactive account health and usage monitoring with hands-on support for customer implementations and optimization of our accessibility solutions. You’ll onboard & guide customers through complex technical challenges, help them maximize the value of our products, and influence product direction through real-world customer feedback. You'll be joining a team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact. Your Impact • Own the health of a large portfolio of customers in a (mostly) digital engagement model, making sure product usage is healthy and customers are happy and getting the best of our value. • Proactively monitor account-health signals (usage, adoption, tenant health) and raise flags on churn risk early. • Run scaled engagement: one-to-many communications, targeted check-ins, schedule user interviews, and self-service resources. • Drive adoption and time-to-value across your book through proper onboarding and enablement. • Own a portion of the support tickets for your customers, resolving what you can and escalating cleanly, both to deepen your technical knowledge, understand customers' pain, and to relieve load on the Support team. • Partner with TAMs, Account Executives, Support, Engineering and Product to surface at-risk accounts and hand off expansion signals to the Account Executives. • Help build the digital engagement playbook, templates and knowledge content as the tier is created from scratch. Your Qualities • 1-3 years in a customer-facing technical or Customer Success role in B2B SaaS (TAM, CSM, support engineer or solutions). • A technical foundation: comfortable reading code and navigating web and mobile development environments, and eager to learn testing frameworks. • Embrace an AI-first approach utilizing cutting-edge tools. We seek a technical professional comfortable with advanced AI integration (beyond basic generative AI chat) who thrives on continuous learning and rapid scaling. • Data-oriented: comfortable reading usage and adoption dashboards and turning signals into action. • Strong written communication for scaled, digital engagement, and organized self-management across a large book of accounts. • Proactive, flag-raising mindset; comfortable being the customer voice and pushing for desired outcomes with light process in a fast-paced startup. • Fluent English, written and verbal. Nice to Have • Experience with web and/or mobile accessibility. • Familiarity with functional testing frameworks (Selenium, Playwright, Appium, Espresso) and CI/CD pipelines. • Experience in a scaled / digital tier Customer Success model. Our offices are located in Tel Aviv, near the Hashalom train station and the Yehudit light rail station, with on-site parking available. We offer a hybrid work model with flexible working hours.

Perion is a global advertising technology company delivering solutions to the biggest brands and publishers around the globe across search, social media and display, video, CTV, and programmatic DOOH. Home to an award-winning technology solution –– with our unique data-driven AI/ML based technologies, we deliver and optimize hundreds of terabytes of data and billions of events per day. We’re working with dozens of sources to provide a superior experience across screens and platforms, including mobile, video, social and native. Perion's publisher network is growing, and so is the complexity of managing it well. We're scaling our premium publisher relationships across display, CTV, video, and mobile app while pushing into new markets, and we need someone who can do both at once: deepen existing partnerships and build new ones from the ground up. Based in Tel Aviv (hybrid, three days minimum in office), this role sits at the heart of how Perion's supply business performs, connecting premium publishers to the outcomes they care about. What you'll be doing • Own day-to-day relationships with a portfolio of publishers across display, CTV, video, and mobile app, serving as their primary point of contact across onboarding, optimization, and growth • Drive adoption of Perion's supply path ad products and dashboards across your publisher portfolio, ensuring partners are getting full value from the platform • Identify and act on upsell and expansion opportunities within existing accounts, bringing new Perion products and formats to publishers who are ready for them • Troubleshoot technical and creative issues as they arise, including bid requests, win rates, bid caching, pricing, and fee structures, working cross-functionally with product and dev ops to resolve them • Analyze performance reports regularly to surface insights, flag risks early, and make recommendations that improve publisher outcomes and Perion's supply quality • Build senior-level relationships within publisher organizations, positioning yourself as a trusted advisor who understands their business, not just their account What we're looking for • 2-4 years of Proven experience in account management, publisher success, or business development at a media company, agency, or publisher • Previous experience working with in programmatic space, including familiarity with header bidding, bid dynamics, SSPs & DSPs, and supply path optimization • Prior experience managing mobile app publishers or working within the mobile app advertising ecosystem • Demonstrated ability to analyze data and translate findings into clear, actionable recommendations • Strong track record of managing multiple accounts simultaneously, with a clear focus on organizational skills and attention to detail • Fluent English, written and spoken • Bachelor's degree in Information Systems, Industrial Engineering, or equivalent practical experience Nice to Have • Previous experience working with Tableau, Looker, or similar reporting and analytics platforms • Prior experience with Jira or similar project management tools • Familiarity with Jounce Media and SPO industry standards • Previous experience working with AI tools such as ChatGPT, Claude, or similar • Working knowledge of Excel at an intermediate level or above

Description Coralogix is rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing. By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost. we're looking for Technical Account Managers at Coralogix to play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed. The mission is to set customers up for long-term success by ensuring a smooth implementation, rapid time-to-value, and the foundation for strong adoption. We are looking for hands-on, detail-oriented professionals with strong technical background and customer-facing experience who can bridge the gap between our platform and the customer’s real-world goals. Onboarding Technical Account Managers hold a senior-level position and are responsible for leading customers through one of the most critical phases of their journey. They are expected to manage complex implementations, resolve technical challenges with confidence, and clearly demonstrate product value—all while engaging with stakeholders across levels, from hands-on engineers to senior executives. Responsibilities: • Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting • Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations • Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value • Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available. • Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs • Establishing relationships and engaging with technical counterparts to drive product adoption • Advocate internally for customer needs within Coralogix and influence a product development roadmap Requirements • +3 years experience in a account management , customer success managers or customer-facing technical role • Strong technical background in DevOps, Cloud, Kubernetes, Containers/Docker. • Strong knowledge of the Monitoring, Observability, Log Management, and SIEM markets • Hands-on experience with technical integrations and complex troubleshooting • Excellent communication skills in English, both written and verbal • Strong presentation skills, with the ability to communicate effectively and build credibility with technical and executive stakeholders • BSc degree in Computer Science / Engineering - advantage • Experience in SAAS B2B software companies - advantage

Description Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%. As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team’s success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills. Key Responsibilities: Leadership & Team Development: • Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success. • Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction. • Provide technical guidance and foster team collaboration on observability tools and log analytics. Technical Expertise & Customer Engagement: • Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis. • Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions. • Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures. Customer Relationship Management: • Be the primary escalation point for customer technical challenges. • Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform. • Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals. Data-Driven Leadership: • Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance. • Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues. • Collaborate with internal teams on product enhancements, informed by your team's customer data analysis. Requirements Technical Expertise: • Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP. • Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger. • Good knowledge of RegEx, Lucene, PromQL. Leadership & Onboarding: • Proven experience leading technical teams, especially focused on delivering observability solutions, logging infrastructure, and successful customer onboarding. • Ability to define and track onboarding KPIs, focusing on technical adoption and customer satisfaction. Customer-Focused & Data-Driven Mindset: • Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices. • Ability to communicate complex technical information to both technical and non-technical stakeholders. • Excellent communication skills in English. • Strong presentation skills with the ability to establish credibility with executives. Preferred Qualifications: • Certifications in AWS, Kubernetes, or observability platforms (e.g., Prometheus Certified). • Experience working in a data-driven or SaaS environment. • MBA or relevant leadership experience. Cultural Fit We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you. Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.