Technical Account Manager jobs in Tel Aviv-Yafo

As a Technical Account Manager (TAM) at Echo, you will serve as a trusted technical advisor to our customers, helping them successfully adopt and maximize the value of Echo’s platform. You’ll work closely with customers and partner with Sales, Product, and Engineering to solve technical challenges and ensure long-term customer success. Responsibilities: • Own the technical relationship with customers from onboarding through ongoing adoption and expansion. • Guide customers through implementation, integration, and best practices. • Troubleshoot technical issues and coordinate with Engineering and Product to drive resolution. • Proactively identify risks, technical gaps, and opportunities to increase customer value. • Serve as the voice of the customer internally, translating feedback and needs into actionable insights. • Build strong relationships with both technical stakeholders and key decision-makers. Requirements: • 3+ years of experience in a customer-facing technical role such as TAM, Solutions Engineer, Solutions Architect, or similar. • Strong technical background with the ability to understand complex environments and troubleshoot technical challenges. • Experience working with enterprise B2B customers. • Excellent communication skills and the ability to explain complex technical concepts clearly. • Strong ownership mindset with a proactive, hands-on approach. • Ability to work cross-functionally with Sales, Product, and Engineering in a fast-paced startup environment. • Experience in cybersecurity, cloud infrastructure, DevOps, or containers is a strong advantage.

Description We are a fast growing cybersecurity startup redefining how organizations defend themselves. As attackers leverage AI for high speed strikes, we provide defenders with the same capabilities. Our platform creates an AI driven Autonomous Attacker that thinks like a hacker, generating end to end attack chains across Web, Cloud, and AI applications to prioritize mitigation where it matters. Founded a year and a half ago, we've moved at lightning speed raising a Seed from CyberStarts and a Series A from Lightspeed. With offices in Tel Aviv and New York, we maintain a high transparency, low ego environment where exceptional individuals have the autonomy to make a massive impact on a category defining product. We are looking for a Technical Account Manager to be the trusted technical advisor for our customers. You will own the post sale journey from onboarding and deployment through long term adoption and growth. You will turn AI driven security capabilities into measurable value in every customer environment. What You'll Do • Own the post sale technical relationship end to end. You will take a clean handoff from Solutions Engineering at deal close and serve as the customer's primary technical point of contact from then on. • Lead technical onboarding and implementation from kickoff through full deployment, including integrations with security tools, cloud infrastructure, and CI/CD pipelines. • Translate customer requirements into implementation plans, timelines, and clear success criteria. • Act as a trusted technical advisor by guiding customers on best practices for configuration, policy setup, and getting the most out of the platform in their security environment. • Drive ongoing adoption and account health. You will identify opportunities to expand usage across new applications, teams, and use cases. • Run regular technical business reviews that show value, surface risks, and align on the roadmap for each account. • Troubleshoot and escalate technical issues with R&D and Security Research, while keeping ownership of the customer relationship. • Build and maintain documentation, runbooks, and reusable assets as the customer base scales. • Partner closely with Sales, Solutions Engineering, Product, and R&D to support renewals and expansion, share customer feedback, and flag technical or adoption risks early. • Track and report on time-to-value, adoption, and account health metrics across your portfolio. Requirements • 5+ years in a technical customer facing role, such as Technical Account Manager, Technical CSM, Implementation Engineer, or Solutions Engineer. Experience in cybersecurity or enterprise SaaS is a plus. • Strong understanding of core security concepts, such as web application security, cloud security, or AI/LLM security. • Hands-on experience with technical implementation: APIs, integrations, configuration, and troubleshooting in production environments. • Comfortable reading logs, working with APIs and webhooks, and holding in-depth technical conversations with customer security and engineering teams. • Excellent written and verbal communication skills in English, including confidence presenting to both technical and executive audiences. • Strong project and account management skills, with the ability to manage multiple customers at once and prioritize clearly. • A customer-first mindset that balances technical depth with business context. • Comfortable working in a fast-paced, high-transparency startup environment. Preferred Qualifications • Experience with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes). • Background in cybersecurity tools, developer tools, or DevSecOps. • Experience supporting customers on AI/ML-driven products. • Experience supporting renewals and account expansion.

Description Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth. We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction. Responsibilities • Act as a strategic partner to the sales team post-POC, supporting account continuity while enabling sales to focus on new opportunities • Oversee deployments in collaboration with Solutions Architects to ensure smooth and successful onboarding • Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience • Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions • Partner with sales during renewals and expansion to align technical planning with customer needs and drive value • Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform Requirements • 3+ years in customer-facing roles in SaaS, with experience in technical support, solution architecture, or similar roles • Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps • Excellent communication, problem-solving, and relationship-building skills • Experience leading technical projects, managing deployments, and driving feature adoption • Strategic mindset with the ability to align technical solutions to business goals • Relevant certifications in cloud or security (preferred)