Customer Success Manager jobs in Israel

About Brandlight Brandlight is the leading enterprise AI visibility platform, built to help the world's leading brands understand, manage, and optimize how they appear across AI-driven search, commerce, and advertising. As AI rapidly becomes a trillion-dollar marketing and distribution channel, Brandlight is defining the systems that decide how brands are surfaced, trusted, and chosen. Join our team and help build the next generation of tools shaping the future of brand management in an AI-first world. About the Role As a Senior Enterprise Account Lead (Senior Customer Success) at Brandlight, you will own a portfolio of strategic enterprise customers from onboarding through renewal and expansion. You'll be responsible for building senior-level relationships, ensuring strong adoption, and translating product value into measurable business outcomes. This is a role for someone who is comfortable leading complex, multi-stakeholder accounts. You bring strong commercial instincts, solid product understanding, and the ability to operate confidently with executive teams while staying deeply connected to day-to-day execution. Salary Range: $150,000 - $180,000 a year Responsibilities Own enterprise accounts end-to-end, from onboarding to renewal and expansion Lead onboarding and adoption to ensure customers realize value quickly and consistently Build and maintain strong relationships with senior stakeholders (VP+), including economic buyers Drive renewals and expansions through clear value articulation and consultative engagement Identify risks, opportunities, and leverage points across each account Surface customer insights that inform product direction, positioning, process, and pricing. Partner closely with Product, Sales, and R&D to deliver customer outcomes Requirements 7+ years of experience managing enterprise accounts, with ownership of renewals and expansions Experience working directly with Fortune 500 marketing leadership (CMO / VP level) Strong ability to understand customer business objectives and clearly articulate product value Comfortable leading conversations as the domain expert, even when challenged with new information Consultative and adaptable; able to operate effectively without rigid playbooks Strong executive communication skills and a trusted-advisor presence Solid understanding of product and strong analytical judgment Highly organized, dependable, and consistent in execution Strong sense of ownership with reliable follow-through Why join us At Brandlight, you'll build and shape a new category at the intersection of AI, marketing, and commerce. We're a fast-growing startup led by repeat entrepreneurs, world-class engineers, and marketing leaders, all driven to reinvent how brands are built, discovered, and chosen in the age of AI.

Deliveright is hiring a Customer Success Representative, to drive the company's goals by supporting clients of Deliveright's innovative eCommerce solution. You'll handle the post-sales relationship for our US accounts, building customer loyalty and satisfaction, supporting customer retention, and promoting growth objectives. About You 2+ years experience in a customer success role working with external customers. Exceptional interpersonal, listening, written, and verbal communication skills. Proven track record of successfully building and nurturing multi-level client relationships. Critical thinking, decision-making, and problem-solving skills. Comfortable dealing with complex customer relationships, decision processes, and competing agendas. Experience working with web technologies and eCommerce companies. What You'll Do Serve as a client contact, escalating issues and requests and advocating for their interests. Establish meaningful relationships and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer. Ensure customers receive the utmost value from the Deliveright solution. Review and assess customer progress and offer recommendations based on results. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations. Benefits You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future. We offer a competitive compensation package, which includes: comprehensive health, dental and vision insurance, PTO, company stock options plans and versatile and flexible work environment – and most importantly, great people, a growing market and a real opportunity for success. About Deliveright Deliveright is the first AI-powered logistics and delivery technology company to solve final-mile, heavy goods delivery challenges for e-commerce, retailers, and manufacturers in need of white-glove service. Founded in 2014 to address a gaping hole in the supply chain, the delivery of heavy goods, Deliveright's technology, combined with its vast network of final mile delivery partners, ensures heavy, oversized, and similarly hard-to-ship cargo arrives at its destination as quickly and smoothly as possible. Deliveright's visibility into every step of the journey for both the sender and recipient empowers retailers and manufactures to provide exceptional customer service from origin to arrival.

Deliveright is hiring a Customer Success Associate, to drive the company's goals by supporting clients of Deliveright's innovative eCommerce solution. You'll handle the post-sales relationship for our US accounts, building customer loyalty and satisfaction, supporting customer retention, and promoting growth objectives. About You 2+ years experience in a customer success role working with external customers. Exceptional interpersonal, listening, written, and verbal communication skills. Proven track record of successfully building and nurturing multi-level client relationships. Critical thinking, decision-making, and problem-solving skills. Comfortable dealing with complex customer relationships, decision processes, and competing agendas. Experience working with web technologies and eCommerce companies. What You'll Do Serve as a client contact, escalating issues and requests and advocating for their interests. Establish meaningful relationships and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer. Ensure customers receive the utmost value from the Deliveright solution. Review and assess customer progress and offer recommendations based on results. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations. Benefits You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future. We offer a competitive compensation package, which includes: Complete social benefits: Study fund and pension, 10Bis meal card, company stock options plans and versatile and flexible work environment - and most importantly, great people, a growing market and a real opportunity for success. About Deliveright Deliveright is the first AI-powered logistics and delivery technology company to solve final-mile, heavy goods delivery challenges for e-commerce, retailers, and manufacturers in need of white-glove service. Founded in 2014 to address a gaping hole in the supply chain - the delivery of heavy goods - Deliveright's technology, combined with its vast network of final mile delivery partners, ensures heavy, oversized, and similarly hard-to-ship cargo arrives at its destination as quickly and smoothly as possible. Deliveright's visibility into every step of the journey for both the sender and recipient empowers retailers and manufactures to provide exceptional customer service from origin to arrival. Deliveright's Digital Journey Continuity platform gives back control of the customer journey, by uncovering and preventing all the hidden factors interacting with eCommerce visitors - ensuring their experience ends exactly as they initially intended.

About Unipaas Unipaas is the AI-native payments platform built for vertical software. We help platforms and marketplaces turn payments from a back-office utility into a growth lever. Our unified, fully managed service lets them deliver branded payment experiences without redirects, multiple providers, or long integration timelines. Founded in 2020 by payments-industry veterans, we serve customers across the UK, and Europe in education, healthcare, and field services. Role Overview We are looking for a Customer Success Manager to own and grow relationships with our software platform clients in the UK. You will act as the primary commercial and strategic contact, driving adoption of Unipaas payment and capital solutions, conducting performance reviews and QBRs, and identifying opportunities for revenue and product expansion. This role combines account management, data-driven analysis, and consultative leadership across your portfolio. Responsibilities Own and manage a portfolio of software platform accounts, acting as their main point of contact for commercial and product-related topics. Conduct regular QBRs and performance reviews with clients, using data and insights to highlight results, uncover gaps, and align on growth plans. Analyse transaction, revenue, and product-usage data to identify optimisation opportunities (conversion, ARPU, activation, churn risk, new features). Build and execute joint account plans with clients, pushing for growth through feature adoption, new use cases, and market expansion. Lead ongoing relationship management, including renewals, upsell opportunities, and risk mitigation. Handle support tickets - needed as part of the team. Customer success oversees both growth and support. You will need to master both while focusing on the growth and account management side. Coordinate with internal teams (Product, Operations, Risk, Compliance, Support, Engineering) to resolve client issues and deliver roadmap items. Translate client feedback into structured inputs for Product and Operations, influencing the evolution of Unipaas solutions. Support new client onboarding from a commercial and success perspective, ensuring smooth go-live and early adoption milestones. Maintain accurate account records, forecasts, and activity tracking in the CRM. Represent Unipaas in client meetings (on-site and virtual) across the UK as needed. Qualifications Native or near-native English proficiency level (spoken and written). 5+ years of experience in B2B Customer Success, Account Management, or similar client-facing role in SaaS, fintech, payments, or software platforms. Demonstrated experience running data-driven performance reviews/QBRs and turning insights into concrete client actions and growth. Strong analytical skills and confidence working with data (e.g. dashboards, spreadsheets, cohort and performance analysis). Excellent communication and presentation skills, with the ability to explain complex payment or technical concepts in simple, business-focused language. Highly organised and task oriented, able to manage multiple accounts and priorities in parallel. Proven track record of building senior stakeholder relationships and influencing clients towards adoption and growth. Customer-centric mindset with a proactive, problem-solving attitude. Comfortable working independently in a fast-paced, scale-up environment, as well as collaborating within cross-functional teams. Bachelor's degree in Business, Economics, Engineering, or a related field. Nice to Have Experience in the payments or financial services industry (acquiring, gateways, embedded finance, open banking, Direct Debit, etc.) - Highly Preferred Background working with vertical SaaS platforms (e.g. accounting, education, healthcare, or other B2B software ecosystems). Technical orientation and deep understanding of software products. Familiarity with CRM tools such as HubSpot, Ticketing tools such as Zendesk, Jira or similar. Exposure to AI-driven customer support / automation and interest in leveraging AI to improve client outcomes. Hands-on experience with basic data analysis and reporting (e.g. building client-facing decks, using BI tools). Why Join Unipaas? Innovative environment: Help transform how vertical SaaS platforms manage embedded payments and capital services. Impactful role: Directly influence client revenue, product adoption, and Unipaas' growth in the UK and EU market. Collaborative culture: Work closely with product innovators, developers, operations, risk, and commercial leaders. Growth opportunities: Develop towards senior account ownership and broader commercial leadership across strategic platform clients.

About the Role Milestone builds the AI engineering-intelligence platform that helps engineering organizations understand and maximize the impact of AI on software development – giving leaders clear visibility into AI adoption, spend, and quality across their teams. We're a fast-moving team of talented, ambitious people who think independently, take ownership, and love solving real problems at scale. The Role We're looking for a Senior Customer Success Manager to own the relationship with our customers from onboarding through renewal and expansion. You'll be the trusted advisor our customers rely on – leading every conversation, driving adoption of Milestone across their engineering teams, and turning new accounts into long-term partners and advocates. This is a high-ownership individual-contributor role: you'll manage a portfolio of B2B SaaS accounts end to end, and you'll define how we do Customer Success by building the playbook the rest of the function will scale on. It's an ideal fit for someone who wants real impact and a seat at the table as we grow. What You'll Do Lead client communication. Be the primary point of contact for your accounts – running clear, proactive, executive-ready conversations and acting as the voice of the customer inside Milestone. Manage relationships. Build relationships with stakeholders from engineering leaders to individual developers, understanding their goals and ensuring they get measurable value from Milestone. Drive onboarding and adoption. Own the customer journey from kickoff through go-live and beyond – delivering fast time-to-value and growing usage across teams. Own the CS playbook. Define and continuously improve our Customer Success motion: onboarding frameworks, health scoring, QBRs, and the processes that will let the function scale. Be the voice of the customer. Partner closely with Product and Engineering, bringing customer feedback and insights back to shape the roadmap. What You'll Bring 5+ years of experience in Customer Success, Account Management, or a comparable client-facing role. Proven track record in B2B SaaS, managing and growing a portfolio of accounts. Exceptional communication and relationship-building skills – comfortable leading conversations with both technical and executive stakeholders. A track record of driving onboarding, adoption, and retention, with the data instincts to back it up. Strong technical orientation and ability to have conversations with senior R&D management Fluent English; fluent Hebrew is an advantage. Nice to Have Familiarity with the software development lifecycle and how engineering teams work. Experience standing up or scaling a Customer Success function.

About The Position MazeBolt was named number #11 of DUNS 100 top companies to work at in Israel. Together, we have built more than just a workplace; we have built a culture of trust, teamwork, and innovation. This is an opportunity to join a fast-growing startup company composed of skillful team players, working closely with each other and a continuously growing worldwide customer base. MazeBolt empowers organizations to shift from reactive DDoS firefighting to proactive resilience – ensuring business continuity, customer trust, and measurable risk reduction. RADAR™ by MazeBolt is the patented DDoS Vulnerability Management solution that enables organizations to avoid downtime and safeguard business continuity through non-disruptive, continuous DDoS testing – proactively validating every layer of deployed DDoS security and addressing both current and evolving AI-driven threats. Job Description We are looking for a VP of Customer Success & Delivery to lead our global customer-facing organization, wearing two complementary hats: Customer Success and Service Delivery. Serving as a member of the Leadership Team, you will own the entire customer journey – driving customer value, satisfaction, retention, and growth, while ensuring flawless delivery of our Professional Services and Customer Success management. On the Customer Success side, you will shape and execute the company's customer success vision, aligning business outcomes with our cutting-edge cybersecurity products and building long-term relationships that deliver measurable business impact for enterprise and Fortune 500 customers. On the Delivery side, you will lead global product installations and deployments, oversee professional services and technical account activities, and ensure excellent, timely service delivery across the team. This role is both strategic and hands-on. It is ideal for a proven leader with strong cybersecurity domain expertise, experience building and managing global technical and customer-facing teams, and a passion for execution, quality, and customer value. The ability to work independently in a fast-paced environment is vitally important. You will be accountable for excellent service delivery, customer success, and professional service activities, and for managing the day-to-day operations of the team including driving customer goals, product engagement, research, and ongoing projects. What You'll Do Own the end-to-end customer journey across Customer Success and Professional Services, partnering with Sales on pre-sales technical activities, ensuring customers achieve maximum value from MazeBolt's solutions. Lead, recruit, and manage a world-class, global customer-facing team with strong technical capabilities. Design and implement a Customer Success culture focused on execution, quality, mentorship, and open feedback. Drive customer satisfaction, retention, and growth by aligning business outcomes with our products. Lead global design, installation, and deployment of the product across customer environments. Share best subject matter practice methodology with customers and partners to drive their success and ours. Define and lead research assignments, complex technical projects, and team KPIs. Oversee support case management to ensure tickets are completed successfully, accurately, in a timely manner, and to the customer's satisfaction. Ensure excellent product understanding and subject-matter knowledge throughout the team. Partner closely with the Sales team on expansion, renewals, and technical wins, and collaborate with cross-functional teams as a leader. Requirements 5+ years of proven leadership managing Professional Services / Customer Success / Pre and Post-Sales / Operations teams, with a demonstrated ability to efficiently manage complex technical projects connected to service delivery while thriving under pressure and maintaining a can-do, positive approach. Proven experience building and managing global, customer-facing technical teams in a B2B environment. Must include international experience working with US and EU customers. 2+ years of hands-on in-depth technical experience and a good technical understanding of network topologies, protocols, or other areas of cybersecurity. Proven track record of consistently delivering high-impact value to customers. Service oriented, with very strong interpersonal and communication skills. Willingness to travel internationally from time to time to customers and team locations. Excellent written and spoken English. Experience working with BFSI (banking, financial services, and insurance) customers. Experience working with Fortune 500 and large enterprise customers – an advantage. Bachelor's degree in engineering, computer science, or a related field – an advantage.

About this role Mize provides AI-driven revenue infrastructure for travel companies. Our technology enhances every step of the booking cycle and every vertical you sell. By combining predictive algorithms, synthetic availability, dynamic liquidity and a powerful rules engine, Mize helps travel brands unlock new revenue, stabilize their margins and scale their operations. With 10 years in the industry, founded in 2016 and headquartered in Tel Aviv, Mize supports 350+ clients worldwide and has generated hundreds of millions in incremental profit for the travel industry. We are looking for a Customer Success Manager to manage relationships with our Chinese clients and support their success with Mize's solutions. You'll be part of an agile, global team of welcoming, collaborative, and driven individuals who work together to shape the product experience and drive continuous improvement. With a primary focus on the Chinese market, you'll play a key role in building strong client partnerships, understanding local market needs, and ensuring our clients get the most value from our technology. Responsibilities: Building and managing long-term relationships with our clients, primarily in the Chinese market Enhancing client results and proactively pushing for expansion Enhancing customer experience through product support Conduct onboarding and training sessions for clients Analyze and provide insights on client-business interactions Utilize data to identify opportunities for improvement and growth Handle customer requests and complaints effectively and promptly Work towards solutions that align with both customer needs and company objectives Manage communication infrastructure to ensure efficient and effective client communication What we're looking for 3+ years of experience in Customer Success roles within the high tech industry, with a proven track record of working with international, multi-divisional, and multi-geographical clients. Communication skills in Chinese Fluent in English, both Written and Verbal with excellent communication skills Proficient in Excel and experience working with tools like HubSpot, Zendesk and/or Jira - advantage Knowledge of the Travel domain and industry - advantage Experience working collaboratively with cross-functional teams, including Sales, Products, Marketing, and Services Strong bias for action, tech-oriented, and a resourceful, out-of-the-box thinker capable of solving problems in a fast-growing company Strong organizational skills, attention to detail, multitasking abilities, and the ability to prioritize and meet targets and commitments Previous experience in a hypergrowth startup environment and mindset - advantage

About us Shapes is on a mission to reinvent how companies run their people operations in the AI era. We're building the world's first truly AI-native people platform — a single place where HR processes come together, get customized in minutes, and actually run themselves. We're a small, fast-moving team that loves building ambitious things with a bias for action. If you want to shape the foundation of something big, not just plug into an existing machine, this is the place. About the role This is a dual role: support-first, with a meaningful CS dimension. You'll own first response and resolution for our entire customer base, and you'll manage a book of SMB accounts through the full customer lifecycle. Owning real accounts gives you the product depth and customer context that makes support genuinely good — and vice versa. We have the infrastructure in place — Intercom, a knowledge base, and escalation paths. Your job is to run it well and make it better over time. This role sits inside a CS team that is actively developing and optimizing the Customer Success operating system — the playbooks, frameworks, and processes that define how Shapes serves customers at scale. You'll have a real hand in improving it. Your responsibilities will include: Support (primary) • Owning first response and resolution for all inbound customer tickets via Intercom, across our full customer base • Running and improving our support infrastructure — routing rules, escalation paths, macros, and the knowledge base • Tracking CSAT, identifying patterns in recurring issues, and continuously raising the quality of the support experience • Capturing product feedback from support conversations and routing it to the product team Customer Success • Managing a book of SMB accounts through onboarding, adoption, and renewal • Running structured onboarding for new customers — from kickoff through go-live • Monitoring account health and proactively surfacing risk before it becomes churn • Building strong day-to-day relationships and championing continued product adoption and value Your experience & skills We are looking for a candidate with: • 1–2 years of experience in a customer success, account management, or customer support role, ideally in B2B SaaS • Native or fluent English and Hebrew — both are required for this role • The ability to move fluidly between reactive support work and proactive relationship management • Strong organisational skills and genuine care for the customer experience • Familiarity with tools like Intercom, HubSpot, or similar (Intercom experience is a plus) • A self-starter mentality with the ability to manage competing priorities independently • A collaborative, high-energy attitude — this role sits at the centre of the CS team

Why Mend.io We are redefining how modern organizations secure software from open source and custom code to AI-generated components. As the creators of the first AI Native AppSec Platform, we help global enterprises stay safe, fast, and compliant in an era of AI-driven development. Our platform combines intelligent automation, deep risk visibility, and developer-first experiences, shaping the future of application security. We are also committed to building a collaborative, empowering workplace. If you are excited about this role but do not meet every requirement, we encourage you to apply. Your perspective could be exactly what we need! The Digital Success Manager (DSM) is responsible for defining, building, and managing the "Digital Touch" program. This role architects the end-to-end automated customer journey for the long-tail segment, working cross-functionally to ensure these customers achieve adoption, retention, and growth without high-touch intervention. Customer Relationship Management: • Program Architecture: Define and build the "Digital Touch" customer journey, mapping out key touchpoints from onboarding to renewal to ensure a consistent, high-quality experience. • Automated Engagement: Design, implement, and manage automated outreach workflows, including adoption nudges, product tips, and renewal reminders. • Scaled Communication: Maintain proactive, value-driven communication using email campaigns, in-app messaging, and triggered notifications. • Customer Segmentation: Manage and engage the long-tail customer segment at scale with personalized yet automated touchpoints based on user persona and lifecycle stage. • Feedback Loops: Collect customer feedback through automated surveys (NPS, CSAT) to identify gaps and opportunities to improve the digital experience. Onboarding and Continuous Education: • Automated Onboarding: Develop and manage "zero-touch" onboarding journeys that help customers quickly reach initial value without manual intervention. • Content Strategy: Curate and organize digital resources (videos, knowledge base articles, self-service materials) to ensure the right content reaches the right user at the right time. • Product Enablement: Leverage in-app messaging and walkthroughs to deliver ongoing education that promotes product proficiency and feature adoption. Monitoring Customer Health and Retention: • Data-Driven Health: Track health indicators such as login frequency, feature usage, and survey scores to monitor portfolio health. • Exception-Based Outreach: Trigger 1-to-many or automated interventions when customers show signs of churn risk or stalled onboarding. • Churn Risk Identification: Use data insights to flag at-risk customers early and execute digital playbooks for recovery. Coordination with Internal Teams: • Operational Execution: Partner with the Director of Operations to implement the necessary tooling, validate data integrity, and build the technical infrastructure required for automation. • Cross-Functional Alignment: Partner with Sales, Product, and Marketing to ensure digital programs and content are aligned with company messaging and product releases. • Voice of the Customer: Provide insights from scaled interactions to influence product enhancements. Customer Goal Measurement: • Journey Tracking: Monitor onboarding completion rates, product adoption benchmarks, and response to automated messaging. • Engagement Analytics: Leverage analytics tools to measure open rates, click-throughs, and usage trends. Identify Upsell and Cross-sell Opportunities: • Digital Signals: Recognize data signals that may indicate a customer’s readiness for additional products. • Automated Promotion: Use automated workflows to surface relevant product tips, upgrades, or feature recommendations. Renewal Strategy & Execution: • Automated Renewal Management: Set up and manage digital renewal reminders and campaigns to support on-time renewals. • Process Efficiency: Identify opportunities to streamline renewal processes and reduce operational overhead through automation. • Retention Optimization: Deploy automated outreach to improve retention based on customer readiness. Continuous Improvement: • Program Optimization: Continuously refine automated journeys and workflows based on data insights. • Testing & Iteration: Run A/B tests to identify the most effective messaging, timing, and channel strategies. Key Skills for Digital Success Managers: • Digital Communication: Strong writing skills for email campaigns and in-app messaging (copywriting). • Data Analysis: Ability to interpret large datasets to identify trends and trigger points. • Process Design: Proficiency in designing logical workflows and customer journeys. • Tool Proficiency: Experience with CS platforms (e.g., Gainsight, Totango), Marketing Automation, and CRM tools. • Strategic Thinking: Ability to think about "one-to-many" scale rather than one-off solutions. Requirements: • Experience: 2-4 years in Customer Success, Marketing Operations, or Digital Account Management. • Technical Aptitude: Experience with marketing automation or CS platforms (Gainsight, HubSpot, Intercom) is highly preferred. • Education: Bachelor's Degree or equivalent work experience. Key Performance Indicators (KPIs): • Digital Engagement Rate: Open rates, click-through rates, and interaction with digital resources. • Net Revenue Retention (NRR): Retention rate of the assigned long-tail segment. • Adoption Metrics: Percentage of customers completing automated onboarding and reaching "active" status. • Operational Efficiency: Reduction in manual touchpoints required for the long-tail Our Culture At Mend.io, we are leading the way in securing AI-powered applications, and we believe the best innovations come from teams where everyone feels valued. We are committed to a workplace built on respect, trust, and growth, where learning and flexibility empower people to do their best work.

About Us Humanz is a global leader in the creator economy space, transforming how brands and influencers collaborate. Our fast-growing team in Ramat Gan manages top-tier clients in the Israeli market, driving impactful marketing campaigns powered by cutting-edge technology. About The Role As a Customer Success Manager Lead, you'll be at the heart of our Israeli operation, managing a team of talented CSMs. Your role will focus on optimizing retention, adoption, and growth within our client base while mentoring your team to achieve excellence. Key Responsibilities • Lead and Mentor Your Team: Manage and develop a team of Customer Success Managers, empowering them to exceed targets while fostering a positive and collaborative work environment. • Drive Customer Success: Oversee client relationships, ensuring smooth onboarding, training, and ongoing support. Step in hands-on to manage key accounts when necessary. • Achieve Team KPIs: Consistently meet retention, revenue, and adoption goals by setting clear expectations and supporting team performance through coaching and actionable insights. • Cross-Functional Collaboration: Work closely with Sales, Product, and Finance teams to align customer needs with business goals, enhance product offerings, and drive long-term success. • Customer Advocacy: Be the voice of the customer, providing insights and feedback to internal teams to continuously improve the customer experience. Requirements • Experience: 3-5 years in Customer Success, Account Management, or Sales roles in the Israeli market. Experience managing a team is a strong advantage. • Leadership Skills: Proven ability to mentor and lead a team, fostering growth both personally and professionally. • Marketing Expertise: Previous experience in the influencer marketing industry is a significant advantage. • Data-Driven Mindset: Strong analytical skills, with proficiency in Excel and data visualization to drive insights and decision-making. • Dynamic and Adaptable: Thrive in a fast-paced, startup environment, prioritizing tasks effectively while maintaining high-quality results. • Collaboration: Excellent interpersonal and communication skills, with the ability to work across teams and build strong relationships with internal and external stakeholders.

We Are - https://youtu.be/qnGZPcqK_H4 Humanz is a leading startup in the creator economy space. We are changing how brands and influencers worldwide work together. Your fast-growing team manages all the Israeli clients. Do you have a deep connection and familiarity with the world of influencers? We at HUMANZ Israel are expanding and looking for a player to strengthen our team in Israel for the position of Customer Success Manager! The role includes managing and leading campaigns for social media influencers and ongoing work with the influencers and with our clients. As a Customer Success at Humanz, you will play a critical role in facilitating the company’s growth and adoption among top brands. Primary responsibilities will include: • Manage and execute influencer campaigns from start to finish to maximize ROI for clients. • Source and negotiate with influencers to secure the best partnerships. • Maintain clear and effective communication with clients and influencers. • Provide comprehensive briefing to influencers to ensure alignment with campaign goals. • Optimize campaigns based on performance data to improve results. • Assist clients with all aspects of campaign management, ensuring their satisfaction and success. • Collaborate with brands to establish and manage long-term influencer marketing budgets. Work closely with internal teams to ensure the successful execution of campaigns and achieve growth targets. • Identify opportunities to upsell and cross-sell additional Humanz services and solutions to existing clients, driving revenue growth. • Stay updated on influencer marketing trends, competition activities, and industry developments, providing feedback and insights to the company's product and marketing teams. • Prepare regular reports on sales activities, revenue projections, and campaign performance for internal and external stakeholders. * Full-time job from our office in Ramat gan* Requirements - Bachelor's degree in Business, Marketing, or a related field - Proven experience in managing influencer campaigns or paid media, ideally on the brand side. - Strong understanding of influencer marketing trends and the social media landscape - Excellent communication, negotiation, and relationship-building skill

Description On-site | Tel Aviv, Israel Overview Applift seeks a dedicated and enthusiastic professional to serve as a Customer Success Manager. In this role, you will be instrumental in maintaining strong connections with our customer base, securing long-term partnerships, promoting the adoption of our tools, obtaining referrals, identifying potential up-sell and cross-sell opportunities, and fostering customer loyalty. Additionally, you will be responsible for developing strategic relationships to broaden our clientele and for implementing revenue-generating strategies within the company. About the company Applift is one of the world's leading App Store Optimization (ASO) companies, helping top mobile app publishers accelerate sustainable growth through AI-powered technology, data-driven insights, and industry-leading expertise. Working with some of the most recognized apps across gaming, fintech, lifestyle, education, and utilities, we help our customers increase visibility, acquire high-quality users, and maximize long-term growth in the App Stores. At Applift, Customer Success isn't a support function- it's a strategic growth engine. Our Customer Success Managers are trusted business advisors, commercial owners, and long-term partners to our customers. About the Role We're looking for a Senior Customer Success Manager to own a portfolio of strategic global accounts from onboarding through renewal. This is a highly commercial role, ideal for someone who enjoys building long-term partnerships while driving measurable business outcomes. You'll serve as the primary strategic advisor for your customers, helping them grow their business while owning retention, expansion, and overall account success. If you're passionate about customer strategy, revenue growth, and working with global mobile brands, we'd love to meet you. What You'll Do Own Strategic Customer Relationships • Own a portfolio of high-value strategic customers throughout their entire lifecycle- from onboarding to renewal. • Become your customers' strategic advisor by understanding their business goals and helping them achieve measurable growth. Drive Commercial Growth • Own customer retention and expansion across your portfolio. • Lead commercial conversations around renewals, upsells, and cross-sells. • Identify growth opportunities and build strategic account plans that maximize customer lifetime value. Deliver Customer Success • Build success plans tailored to each customer's business objectives. • Monitor customer health and proactively mitigate risks before they impact retention. • Ensure customers consistently realize value from Applift's solutions and services. Partner Across the Organization • Collaborate with Product, Marketing, Operations, and Sales to deliver exceptional customer experiences. • Represent the voice of the customer and influence product improvements and internal processes. • Work cross-functionally to solve complex customer challenges and unlock new opportunities. Own Performance • Maintain accurate forecasting for renewals and expansion opportunities. • Use data and insights to identify trends, improve customer outcomes, and drive continuous improvement. Requirements Must Have • 5+ years of Customer Success or Account Management experience in a B2B environment. • Proven experience managing strategic or enterprise accounts for global or international clients. • Strong commercial experience owning renewals, upselling, and cross-selling. • Experience managing complex customer relationships and executive stakeholders. • Excellent negotiation, presentation, and communication skills. • Strong analytical mindset with the ability to turn data into business decisions. • Highly organized, proactive, and comfortable owning business outcomes independently. • Fluent English with native-level written and verbal communication skills. • Experience managing international or global customer accounts. Nice to Have • Experience in AdTech, Mobile, or Digital Marketing. • Familiarity with ASO, SEO, Paid UA, or Performance Marketing.

Description About Slice Global Equity Slice Global Equity is redefining how companies manage equity, compliance, and tax across borders. We've raised $32M to date, including a Series A led by Insight Partners, with continued backing from TLV Partners, R-Squared Ventures, and Jibe Ventures. Slice is building an AI-native equity platform that automates global compliance in real time, across 60+ countries. We sit at the intersection of fintech, legaltech, and AI, solving one of the hardest infrastructure problems in global business. We're headquartered in New York City, with an office in Tel Aviv. We move fast, take ownership, and think AI-first. If that sounds like you, we'd love to meet you. The Role We are looking for a Customer Success Manager with a corporate legal background to join our customer-facing team and help companies navigate the legal and operational complexities of global equity management. You’ll work directly with general counsels, founders, and legal teams—guiding them through equity plans, corporate governance workflows, and document-heavy compliance processes. You’ll translate legal foundations into practical workflows inside Slice and collaborate with Product and R&D to influence the next generation of compliance and automation tools. Key Responsibilities ● Lead customer onboarding, training, and long-term relationship management. ● Translate complex legal and financial concepts into clear, actionable guidance inside the Slice platform. ● Proactively identify opportunities to increase product adoption, improve workflows, and surface customer insights to the product team. ● Partner closely with Product, R&D, and Design to improve legal workflows, automation, and document understanding. ● Become a trusted advisor to customers navigating both routine and advanced legal/compliance scenarios. ● Build long-term customer relationships to ensure successful adoption and retention. Required Qualifications ● LLB/JD ● 2+ years as a corporate lawyer, legal associate, or counsel. ● Experience advising founders, legal teams, or VC-backed companies. ● Excellent written English and communication skills. ● Ability to drive projects end-to-end in a fast-paced environment. ● High ability to multitask and manage several matters simultaneously without compromising quality. ● Tech-savvy mindset - comfortable using modern software tools and adapting quickly to a high-tech, product-driven environment. ● Strong customer-facing skills, with experience working directly with clients and delivering a positive, professional experience. Nice to Have ● Experience with equity platforms or cap table systems. ● Exposure to global entities and multi-jurisdiction equity plans. ● Background in startup law, venture financing, or equity compensation structures. Why Join Slice ● Build with purpose: Apply legal expertise to shape global compliance automation. ● High ownership: Work directly on customer-critical workflows with real-world impact. ● Technical depth: Operate at the intersection of legal, product, and financial engineering. ● Collaboration: Partner with top engineers, designers, and product leaders in Tel Aviv. ● Team culture: Ambitious, supportive, and impact-driven. ● Startup energy: Join a fast-growing company backed by leading investors and scaling globally. Requirements ● LLB/JD ● 2+ years as a corporate lawyer, legal associate, or counsel. ● Experience advising founders, legal teams, or VC-backed companies. ● Excellent written English and communication skills. ● Ability to drive projects end-to-end in a fast-paced environment. ● High ability to multitask and manage several matters simultaneously without compromising quality. ● Tech-savvy mindset - comfortable using modern software tools and adapting quickly to a high-tech, product-driven environment. ● Strong customer-facing skills, with experience working directly with clients and delivering a positive, professional experience.

About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. Your Role We’re looking for a Senior Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you’ll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will • Help our largest customers drive procurement success on the Zip platform. • Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. • Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices. • Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. • Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. • Manage customer health and hedge account risks based on data-driven adoption metrics. • Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. • Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. • Partner with the renewals team to achieve target GRR. • Responsible for post implementation technical health of the client and perform hands on support in product adoption, and enablement. • Continuously improve Customer Success assets and processes. We’re an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications • 8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. • Prior SaaS implementation experience • Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. • Excellent interpersonal skills and ability to establish quick rapport and trust with customers. • Strong project management skills to manage a dynamic customer portfolio. • Creative problem solver while being attentive to details. • Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). • Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves • Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. • Experience with SaaS workflow management tools (low code / no code configuration). • Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. • 📈 Start-up equity • 🚠 Team building events & happy hours • 🌴 Flexible PTO • 💻 Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

About the Role We're looking for a customer-centric, commercially minded Go-to-Market Strategist to help customers maximize value from Alta while driving adoption, retention, and growth. Acting as a strategic advisor who helps customers achieve business outcomes and scale their use of AI. Responsibilities Customer Strategy & Growth • Manage a portfolio of SMB,mid-market, and enterprise customers across onboarding, adoption, expansion, and renewal • Lead customer engagements including onboarding, business reviews, enablement sessions, and strategic planning discussions • Develop success plans aligned with customer goals and business outcomes • Identify opportunities for adoption, expansion, and workflow optimization • Partner with Sales on renewals and growth opportunities Customer Insights & Retention • Monitor customer health, usage, and engagement trends to proactively identify risks and opportunities • Build action plans to improve adoption, satisfaction, and retention • Translate customer feedback and business needs into actionable recommendations Cross-Functional Collaboration • Work closely with Sales, Product, and AI Engineer teams to align customer needs with business priorities • Act as the voice of the customer internally, helping shape product direction and go-to-market strategies • Partner across teams to deliver exceptional customer experiences and outcomes Product Expertise & Enablement • Develop deep expertise in Alta's AI platform and integrations • Guide customers on best practices, implementation, and change management • Champion new features and product initiatives with customers • Contribute to scalable resources, playbooks, and customer education materials What You Bring Required • 2+ years of experience in Customer Success, Account Management, Strategic Consulting, GTM, or SaaS-related roles • Strong communication and stakeholder management skills, including executive-level engagement • Experience leading customer onboarding, adoption, and growth initiatives • Ability to work cross-functionally with Sales, Product, and Engineering teams • Strategic, analytical, and customer-focused mindset • Comfortable with CRM systems, AI tools, and modern SaaS technology Nice to Have • Experience in startups or SaaS companies • Background in Sales, BDR , SDR, GTM roles. • Familiarity with Salesforce, HubSpot, or similar GTM tools • Passion for AI, automation, and emerging technologies • Spanish, Portuguese, French or additional language proficiency What Success Looks Like • Customers achieve measurable business outcomes with Alta • High adoption, retention, and expansion across your portfolio • Strong executive relationships and customer advocacy • Customer insights influence product and GTM strategy • Effective collaboration across Sales, Product, and AI Engineer teams

Description Spines: #1 Fastest-Growing Book Publishing Platform in the U.S. At Spines, we’re rebuilding publishing for a new era: powered by technology. Our next-generation publishing platform combines powerful AI with human expertise to help writers publish professionally across every format, language, and global market. The tools we’re developing streamline editing, design, translation, production, and distribution, making a complex process simple, scalable, and author-first. Our mission is to make professional publishing possible for everyone, so no great story goes unheard. But what we’re really building is bigger: a platform that transforms how books are made, shared, and experienced globally. We’re growing a team of people who want to shape the future of publishing: creators, technologists, and storytellers driven by craft, purpose, and the opportunity to make a real impact for authors and readers everywhere. Ready to build what comes next and rewrite the future? Apply now. About the role: In this role, you will lead a complex, cross-functional service operation, establish scalable infrastructure and processes, manage and grow teams, and prepare the company for substantial scale- growing from hundreds to thousands of authors. We are looking for a strategic leader with strong execution capabilities and a proven track record in hyper-growth environments, who can seamlessly balance operational excellence, advanced technology, and a high-touch, premium customer experience. Key Responsibilities: • End-to-End Ownership: Own the entire author journey and customer experience, from initial onboarding to final book publication. • Scale & Leadership: Lead and scale the Customer Experience & Success department to support rapid business expansion. • Process & Infrastructure Design: Build, optimize, and implement scalable operational workflows capable of supporting thousands of active authors concurrently. • Team Management & Development: Lead, mentor, and grow Customer Success teams to align with company growth targets. • Author Journey Management: Design onboarding frameworks, proactive communication strategies, expectation management, and ongoing author support. • Cross-Functional Collaboration: Partner closely with editing, design, production, and operations teams to establish smooth handoffs and collaborative workflows. • Performance Metrics (KPIs): Define, monitor, and optimize key performance indicators, including CSAT, response times, SLA adherence, and service quality. • Tech & Automation: Drive operational efficiency through process automation, CRM implementation, and the integration of AI tools. • Escalations & Continuous Improvement: Identify bottlenecks, manage critical escalations, and continuously elevate the overall author experience. • Service Excellence: Set and maintain a service standard that blends personalized care, professionalism, and full transparency throughout the journey. Requirements • 5+ years of experience in Customer Success, Customer Experience, or Customer Operations. • 3+ years of people management experience, including managing managers or team leads. • Proven track record leading customer/service operations during periods of rapid, high-scale growth- a Must. • Demonstrated experience building scalable processes, infrastructure, and systems transitioning from hundreds to thousands of customers. • Experience managing long-term, multi-stage, complex customer journeys involving multiple touchpoints. • Deep experience in B2C customer management and cultivating long-term client relationships. • Proven background in CRM implementation, process automation, and data-driven operations. • Strong analytical mindset with proven experience managing by KPIs and performance metrics. • Demonstrated ability to lead change, resolve complex issues, and optimize operational workflows. • Exceptional interpersonal and communication skills, high empathy, and strong expectation-management abilities. • Self-directed and proactive, combining high-level systems thinking with a hands-on approach. Advantages • Experience in B2C companies characterized by long-cycle, complex customer journeys. • Proven experience building or significantly expanding a Customer Success organization from early stages. • Background in EdTech, professional services, premium/concierge services, or project-based service industries. • Familiarity with the publishing or content creation industry.

Your Story: You'll be joining a core team at EX.CO to lead the charge with our customers and get to work closely with all stakeholders at the company. This position is based in our TLV office. Acting as the liaison between your publishers and EX.CO's Product, RevOps, and Tech teams to meet publisher KPIs, revenue goals, and evangelize EX.CO's video platform. Delivering best-in-class services to your publishers by bringing them strategic vision, training and planning sessions, and ensuring continuous growth through the different customer journey stages. You will be the face of EX.CO for your publishers and their biggest advocates to Product & Revenue teams. Keeping up with industry trends and updates to effectively educate and smoothly navigate your customers through the changes. Who we are: EX.CO is the video technology fueling growth for media leaders worldwide. Since we launched, our mission has been to shape the future of media technology, powering publishers' business success in a rapidly changing reality. Today, we partner with leading media companies—including USA Today, Hearst Newspapers, Motorsport Network, The Arena Group (Parade, The Street), and Ziff Davis (Mashable) —to maximize revenue across every screen: web, mobile apps, CTV, and DOOH. Our technology combines an online video platform with a machine learning-based yield engine, giving media owners the control, scale, and transparency they need to thrive. What drives us is simple: we're stronger together, always evolving, and radically transparent. Collaboration fuels our best work, innovation keeps us ahead, and honesty builds lasting trust with our colleagues, partners, and customers. We are proudly backed by The Walt Disney Company, Saban Ventures, Viola Group, 83North, and others. Now we're growing our team—and that's where you come in. We're building a place where talented people make an impact, ideas spark change, and everyone has a seat at the table. What You'll Do: Lead strategic relationships with a portfolio of global Online Video and Connected TV (CTV) publisher accounts, building trusted executive relationships and guiding customers through every stage of the customer lifecycle to maximize retention, growth, and long-term success. Manage a global book of business across multiple regions and time zones, ensuring proactive communication, timely execution, and a consistent, high-quality customer experience. Partner cross-functionally with Business Development, Ad Operations, Product, Engineering, and other key stakeholders to deliver seamless customer onboarding, accelerate product adoption, and drive ongoing business growth. Identify expansion and upsell opportunities by leveraging customer performance data, market trends, and new product capabilities to increase account value and support revenue growth. Lead strategic business planning sessions, define customer success objectives, and deliver executive-level Quarterly Business Reviews (QBRs) that communicate business outcomes, performance insights, and growth opportunities. Act as the voice of the customer by advocating for publisher priorities internally, influencing product enhancements, and providing executive leadership with regular updates on customer health, risks, opportunities, and strategic initiatives. Demonstrate deep technical and industry expertise by leveraging self-service platforms, navigating complex advertising technology ecosystems, and applying programmatic advertising knowledge to resolve customer challenges and optimize business outcomes. What We're Looking For: 4+ years of customer-facing experience (Customer Success, Client Services, Account Manager, Program Manager). 3+ years of experience at an Ad-Tech company or publisher. Customer-centric approach to managing and growing customer relationships. Entrepreneurial spirit, eager to learn and diligent contributor. Stellar organizational, writing, listening, and presentation skills. Sense of ownership skills, time management, project management, and prioritization. Ability to be analytical, resourceful and tech-interested to see problems to resolution. It will be awesome if you have: Experience using tools such as Tableau and CRM tools (Zendesk, Salesforce, Monday). Familiarity with SSPs, OVPs, DSPs. Served as consultant to media or video companies. Sales background having led upsell opportunities. Previously worked as a Program or Project Manager directly with customers.

About the team Our Customer Care team is the front line for Mesh's fastest-growing customer segments: early-stage startups and small businesses referred through our partner network. You'll help these customers get real value from Mesh from day one, and grow with them as their business scales. It's a high-impact role on a team that's still being built, with real room to shape how we work with this segment. What you'll do Manage the Customer Care team portfolio of onboarded and existing customers, including direct startup signups and partner-referred small businesses, and drive adoption, retention, and long-term success. Monitor account health across your portfolio, spot risk early, and step in before it becomes churn. Run programs that reach many customers at once (emails, short trainings, help content) to drive adoption and engagement. Spot opportunities to grow each customer's spend with Mesh as their business grows. Own renewals across your portfolio, and know when to bring in a senior CSM or leadership for higher-touch cases. Coordinate with partner contacts during onboarding handoffs for a smooth experience. Bring the voice of these customers back to Product and Sales. What we're looking for 1-2 years in a customer-facing B2B role, such as customer success, account management, Business customer support, or sales development. Comfortable managing a high volume of accounts at once. Clear, friendly verbal and written communication (English and Hebrew). Hands-on experience working with AI tools (Claude, Gemini) is a must. Familiarity with CRM tools (Salesforce or similar) is a plus, but not required. Nice to have Experience with startups or early-stage companies. Experience with partner or channel-referred customers. Fintech or SaaS background. Sounds like your kind of challenge? Send your resume to [email protected], and let's talk!

This is a strategic, relationship-owning role. You'll be the main point of contact for a portfolio of Mesh's Start-up and growth customers, responsible for their satisfaction, retention, and growth, and for surfacing risk, renewal, and expansion opportunities before they become urgent. This role reflects an evolution of our Customer Success function: rather than a CSM managing day-to-day account needs, this is a strategic ownership role for our hyper-growth book. What you'll do Manage a portfolio of 85+ startup and scaled accounts as their main day-to-day contact, keeping account health and activity current. Drive activation and adoption after go-live, making sure customers fully use the cards, expense, and spend management features they signed up for. Monitor usage data and health signals to spot churn risk early, and escalate with a clear recommended next step. Run regular check-ins with customer admins and finance teams, and prepare business reviews for larger accounts. Own the expansion opportunities process for your portfolio: identify, qualify, and drive upsell and cross-sell opportunities. Own the renewal process for your portfolio end to end: track upcoming renewals, flag risk early, lead the renewal conversation, and close renewals on time. Resolve customer requests and escalations in partnership with Support, Operations, and Implementation. Share customer feedback with Product and Marketing to help shape the roadmap and customer communications. Use AI tools daily to work faster: account research, call summaries, follow-ups, and reporting. What we're looking for At least 1-2 years in a customer-facing B2B role. 2-4 years of customer service experience, or 1-2 years as a Customer Success Manager or in Business Development and sales. Clear, confident written and verbal communication (Both English and Hebrew), comfortable leading calls with finance admins and controllers. Highly organized, able to manage a high volume of accounts and prioritize using data. Comfortable with spreadsheets and usage data, and curious about what the numbers say about a customer. Experience with a CRM tool (Salesforce or similar) is required. Hands-on experience working with AI tools (Claude, Gemini) is required. Coachable and eager to learn the product inside out, and to explain why it matters to the customer. Strong team player who works well with Sales, Support, Implementation, and Product. Nice to have Fintech, payments, or spend management background. Experience at a fast-growing B2B SaaS company. Familiarity with finance workflows such as expense management, accounts payable or accounting system integrations. Sounds like your kind of challenge? Send your resume to [email protected], and let's talk!

Who are we? Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence. What will you do at Sweep? We’re looking for a Customer Success Manager with a strong technical background in Salesforce to help customers achieve their desired outcomes with Sweep. This role combines deep technical knowledge, project management skills, and consultative communication to drive adoption, retention, and expansion. Key Responsibilities • Serve as the primary post-sale contact for customers, managing onboarding, implementation, and ongoing success. • Develop success plans, business reviews, and performance metrics tied to customer goals. • Maintain and renew customer contracts on a yearly basis • Identify and convert upsell and expansion opportunities by aligning Sweep’s capabilities to evolving customer needs. • Build a deep understanding of each customer’s Salesforce architecture, GTM processes, and data structure to guide adoption of Sweep’s platform. • Configure and optimize Sweep within Salesforce environments; provide hands-on technical guidance during rollout. • Partner with Product and Engineering teams to surface customer feedback, use cases, and feature requests. What We're Looking For • 3+ years of experience in Customer Success, Salesforce consulting, or technical account management in a B2B SaaS company or SI. • Expertise in Salesforce CRM, including automation, workflows, reporting, and integrations. • Proven success driving adoption and value realization in complex, data-driven environments. • Strong communication, problem-solving, and stakeholder management skills. • Comfortable leading technical conversations with admins, ops leaders, and executives. This is an in office position in our Tel Aviv office. About Sweep: As a fast-growing, venture-backed startup, we are proud to be supported by top investors like Insight Partners and Bessemer Venture Partners. With teams in New York, Portugal, Tel Aviv, Spain and Philippines, we are a passionate, success-driven group that thrives on collaboration and innovation. Join us to be part of a dynamic, people-first community where we tackle complex challenges, take smart risks, and celebrate each other's successes. Learn more about our mission and culture on our Career’s page https://www.sweep.io/sweep-careers.