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About the Role
About Us Humanz is a global leader in the creator economy space, transforming how brands and influencers collaborate. Our fast-growing team in Ramat Gan manages top-tier clients in the Israeli market, driving impactful marketing campaigns powered by cutting-edge technology. About The Role As a Customer Success Manager Lead, you'll be at the heart of our Israeli operation, managing a team of talented CSMs. Your role will focus on optimizing retention, adoption, and growth within our client base while mentoring your team to achieve excellence. Key Responsibilities • Lead and Mentor Your Team: Manage and develop a team of Customer Success Managers, empowering them to exceed targets while fostering a positive and collaborative work environment. • Drive Customer Success: Oversee client relationships, ensuring smooth onboarding, training, and ongoing support. Step in hands-on to manage key accounts when necessary. • Achieve Team KPIs: Consistently meet retention, revenue, and adoption goals by setting clear expectations and supporting team performance through coaching and actionable insights. • Cross-Functional Collaboration: Work closely with Sales, Product, and Finance teams to align customer needs with business goals, enhance product offerings, and drive long-term success. • Customer Advocacy: Be the voice of the customer, providing insights and feedback to internal teams to continuously improve the customer experience. Requirements • Experience: 3-5 years in Customer Success, Account Management, or Sales roles in the Israeli market. Experience managing a team is a strong advantage. • Leadership Skills: Proven ability to mentor and lead a team, fostering growth both personally and professionally. • Marketing Expertise: Previous experience in the influencer marketing industry is a significant advantage. • Data-Driven Mindset: Strong analytical skills, with proficiency in Excel and data visualization to drive insights and decision-making. • Dynamic and Adaptable: Thrive in a fast-paced, startup environment, prioritizing tasks effectively while maintaining high-quality results. • Collaboration: Excellent interpersonal and communication skills, with the ability to work across teams and build strong relationships with internal and external stakeholders.
Workplace
- Tel Aviv-Yafo
- ·Ramat Gan
