Customer Success Manager jobs in Israel

Deliveright is hiring a Customer Success Representative, to drive the company's goals by supporting clients of Deliveright's innovative eCommerce solution. You'll handle the post-sales relationship for our US accounts, building customer loyalty and satisfaction, supporting customer retention, and promoting growth objectives. About You 2+ years experience in a customer success role working with external customers. Exceptional interpersonal, listening, written, and verbal communication skills. Proven track record of successfully building and nurturing multi-level client relationships. Critical thinking, decision-making, and problem-solving skills. Comfortable dealing with complex customer relationships, decision processes, and competing agendas. Experience working with web technologies and eCommerce companies. What You'll Do Serve as a client contact, escalating issues and requests and advocating for their interests. Establish meaningful relationships and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer. Ensure customers receive the utmost value from the Deliveright solution. Review and assess customer progress and offer recommendations based on results. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations. Benefits You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future. We offer a competitive compensation package, which includes: comprehensive health, dental and vision insurance, PTO, company stock options plans and versatile and flexible work environment – and most importantly, great people, a growing market and a real opportunity for success. About Deliveright Deliveright is the first AI-powered logistics and delivery technology company to solve final-mile, heavy goods delivery challenges for e-commerce, retailers, and manufacturers in need of white-glove service. Founded in 2014 to address a gaping hole in the supply chain, the delivery of heavy goods, Deliveright's technology, combined with its vast network of final mile delivery partners, ensures heavy, oversized, and similarly hard-to-ship cargo arrives at its destination as quickly and smoothly as possible. Deliveright's visibility into every step of the journey for both the sender and recipient empowers retailers and manufactures to provide exceptional customer service from origin to arrival.

Deliveright is hiring a Customer Success Associate, to drive the company's goals by supporting clients of Deliveright's innovative eCommerce solution. You'll handle the post-sales relationship for our US accounts, building customer loyalty and satisfaction, supporting customer retention, and promoting growth objectives. About You 2+ years experience in a customer success role working with external customers. Exceptional interpersonal, listening, written, and verbal communication skills. Proven track record of successfully building and nurturing multi-level client relationships. Critical thinking, decision-making, and problem-solving skills. Comfortable dealing with complex customer relationships, decision processes, and competing agendas. Experience working with web technologies and eCommerce companies. What You'll Do Serve as a client contact, escalating issues and requests and advocating for their interests. Establish meaningful relationships and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer. Ensure customers receive the utmost value from the Deliveright solution. Review and assess customer progress and offer recommendations based on results. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations. Benefits You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future. We offer a competitive compensation package, which includes: Complete social benefits: Study fund and pension, 10Bis meal card, company stock options plans and versatile and flexible work environment - and most importantly, great people, a growing market and a real opportunity for success. About Deliveright Deliveright is the first AI-powered logistics and delivery technology company to solve final-mile, heavy goods delivery challenges for e-commerce, retailers, and manufacturers in need of white-glove service. Founded in 2014 to address a gaping hole in the supply chain - the delivery of heavy goods - Deliveright's technology, combined with its vast network of final mile delivery partners, ensures heavy, oversized, and similarly hard-to-ship cargo arrives at its destination as quickly and smoothly as possible. Deliveright's visibility into every step of the journey for both the sender and recipient empowers retailers and manufactures to provide exceptional customer service from origin to arrival. Deliveright's Digital Journey Continuity platform gives back control of the customer journey, by uncovering and preventing all the hidden factors interacting with eCommerce visitors - ensuring their experience ends exactly as they initially intended.

About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. Your Role We’re looking for a Senior Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you’ll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will • Help our largest customers drive procurement success on the Zip platform. • Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. • Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices. • Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. • Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. • Manage customer health and hedge account risks based on data-driven adoption metrics. • Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. • Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. • Partner with the renewals team to achieve target GRR. • Responsible for post implementation technical health of the client and perform hands on support in product adoption, and enablement. • Continuously improve Customer Success assets and processes. We’re an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications • 8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. • Prior SaaS implementation experience • Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. • Excellent interpersonal skills and ability to establish quick rapport and trust with customers. • Strong project management skills to manage a dynamic customer portfolio. • Creative problem solver while being attentive to details. • Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). • Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves • Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. • Experience with SaaS workflow management tools (low code / no code configuration). • Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. • 📈 Start-up equity • 🚠 Team building events & happy hours • 🌴 Flexible PTO • 💻 Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!