Customer Success Manager jobs in Israel

About us Shapes is on a mission to reinvent how companies run their people operations in the AI era. We're building the world's first truly AI-native people platform — a single place where HR processes come together, get customized in minutes, and actually run themselves. We're a small, fast-moving team that loves building ambitious things with a bias for action. If you want to shape the foundation of something big, not just plug into an existing machine, this is the place. About the role This is a dual role: support-first, with a meaningful CS dimension. You'll own first response and resolution for our entire customer base, and you'll manage a book of SMB accounts through the full customer lifecycle. Owning real accounts gives you the product depth and customer context that makes support genuinely good — and vice versa. We have the infrastructure in place — Intercom, a knowledge base, and escalation paths. Your job is to run it well and make it better over time. This role sits inside a CS team that is actively developing and optimizing the Customer Success operating system — the playbooks, frameworks, and processes that define how Shapes serves customers at scale. You'll have a real hand in improving it. Your responsibilities will include: Support (primary) • Owning first response and resolution for all inbound customer tickets via Intercom, across our full customer base • Running and improving our support infrastructure — routing rules, escalation paths, macros, and the knowledge base • Tracking CSAT, identifying patterns in recurring issues, and continuously raising the quality of the support experience • Capturing product feedback from support conversations and routing it to the product team Customer Success • Managing a book of SMB accounts through onboarding, adoption, and renewal • Running structured onboarding for new customers — from kickoff through go-live • Monitoring account health and proactively surfacing risk before it becomes churn • Building strong day-to-day relationships and championing continued product adoption and value Your experience & skills We are looking for a candidate with: • 1–2 years of experience in a customer success, account management, or customer support role, ideally in B2B SaaS • Native or fluent English and Hebrew — both are required for this role • The ability to move fluidly between reactive support work and proactive relationship management • Strong organisational skills and genuine care for the customer experience • Familiarity with tools like Intercom, HubSpot, or similar (Intercom experience is a plus) • A self-starter mentality with the ability to manage competing priorities independently • A collaborative, high-energy attitude — this role sits at the centre of the CS team

Description On-site | Tel Aviv, Israel Overview Applift seeks a dedicated and enthusiastic professional to serve as a Customer Success Manager. In this role, you will be instrumental in maintaining strong connections with our customer base, securing long-term partnerships, promoting the adoption of our tools, obtaining referrals, identifying potential up-sell and cross-sell opportunities, and fostering customer loyalty. Additionally, you will be responsible for developing strategic relationships to broaden our clientele and for implementing revenue-generating strategies within the company. About the company Applift is one of the world's leading App Store Optimization (ASO) companies, helping top mobile app publishers accelerate sustainable growth through AI-powered technology, data-driven insights, and industry-leading expertise. Working with some of the most recognized apps across gaming, fintech, lifestyle, education, and utilities, we help our customers increase visibility, acquire high-quality users, and maximize long-term growth in the App Stores. At Applift, Customer Success isn't a support function- it's a strategic growth engine. Our Customer Success Managers are trusted business advisors, commercial owners, and long-term partners to our customers. About the Role We're looking for a Senior Customer Success Manager to own a portfolio of strategic global accounts from onboarding through renewal. This is a highly commercial role, ideal for someone who enjoys building long-term partnerships while driving measurable business outcomes. You'll serve as the primary strategic advisor for your customers, helping them grow their business while owning retention, expansion, and overall account success. If you're passionate about customer strategy, revenue growth, and working with global mobile brands, we'd love to meet you. What You'll Do Own Strategic Customer Relationships • Own a portfolio of high-value strategic customers throughout their entire lifecycle- from onboarding to renewal. • Become your customers' strategic advisor by understanding their business goals and helping them achieve measurable growth. Drive Commercial Growth • Own customer retention and expansion across your portfolio. • Lead commercial conversations around renewals, upsells, and cross-sells. • Identify growth opportunities and build strategic account plans that maximize customer lifetime value. Deliver Customer Success • Build success plans tailored to each customer's business objectives. • Monitor customer health and proactively mitigate risks before they impact retention. • Ensure customers consistently realize value from Applift's solutions and services. Partner Across the Organization • Collaborate with Product, Marketing, Operations, and Sales to deliver exceptional customer experiences. • Represent the voice of the customer and influence product improvements and internal processes. • Work cross-functionally to solve complex customer challenges and unlock new opportunities. Own Performance • Maintain accurate forecasting for renewals and expansion opportunities. • Use data and insights to identify trends, improve customer outcomes, and drive continuous improvement. Requirements Must Have • 5+ years of Customer Success or Account Management experience in a B2B environment. • Proven experience managing strategic or enterprise accounts for global or international clients. • Strong commercial experience owning renewals, upselling, and cross-selling. • Experience managing complex customer relationships and executive stakeholders. • Excellent negotiation, presentation, and communication skills. • Strong analytical mindset with the ability to turn data into business decisions. • Highly organized, proactive, and comfortable owning business outcomes independently. • Fluent English with native-level written and verbal communication skills. • Experience managing international or global customer accounts. Nice to Have • Experience in AdTech, Mobile, or Digital Marketing. • Familiarity with ASO, SEO, Paid UA, or Performance Marketing.

Description About Slice Global Equity Slice Global Equity is redefining how companies manage equity, compliance, and tax across borders. We've raised $32M to date, including a Series A led by Insight Partners, with continued backing from TLV Partners, R-Squared Ventures, and Jibe Ventures. Slice is building an AI-native equity platform that automates global compliance in real time, across 60+ countries. We sit at the intersection of fintech, legaltech, and AI, solving one of the hardest infrastructure problems in global business. We're headquartered in New York City, with an office in Tel Aviv. We move fast, take ownership, and think AI-first. If that sounds like you, we'd love to meet you. The Role We are looking for a Customer Success Manager with a corporate legal background to join our customer-facing team and help companies navigate the legal and operational complexities of global equity management. You’ll work directly with general counsels, founders, and legal teams—guiding them through equity plans, corporate governance workflows, and document-heavy compliance processes. You’ll translate legal foundations into practical workflows inside Slice and collaborate with Product and R&D to influence the next generation of compliance and automation tools. Key Responsibilities ● Lead customer onboarding, training, and long-term relationship management. ● Translate complex legal and financial concepts into clear, actionable guidance inside the Slice platform. ● Proactively identify opportunities to increase product adoption, improve workflows, and surface customer insights to the product team. ● Partner closely with Product, R&D, and Design to improve legal workflows, automation, and document understanding. ● Become a trusted advisor to customers navigating both routine and advanced legal/compliance scenarios. ● Build long-term customer relationships to ensure successful adoption and retention. Required Qualifications ● LLB/JD ● 2+ years as a corporate lawyer, legal associate, or counsel. ● Experience advising founders, legal teams, or VC-backed companies. ● Excellent written English and communication skills. ● Ability to drive projects end-to-end in a fast-paced environment. ● High ability to multitask and manage several matters simultaneously without compromising quality. ● Tech-savvy mindset - comfortable using modern software tools and adapting quickly to a high-tech, product-driven environment. ● Strong customer-facing skills, with experience working directly with clients and delivering a positive, professional experience. Nice to Have ● Experience with equity platforms or cap table systems. ● Exposure to global entities and multi-jurisdiction equity plans. ● Background in startup law, venture financing, or equity compensation structures. Why Join Slice ● Build with purpose: Apply legal expertise to shape global compliance automation. ● High ownership: Work directly on customer-critical workflows with real-world impact. ● Technical depth: Operate at the intersection of legal, product, and financial engineering. ● Collaboration: Partner with top engineers, designers, and product leaders in Tel Aviv. ● Team culture: Ambitious, supportive, and impact-driven. ● Startup energy: Join a fast-growing company backed by leading investors and scaling globally. Requirements ● LLB/JD ● 2+ years as a corporate lawyer, legal associate, or counsel. ● Experience advising founders, legal teams, or VC-backed companies. ● Excellent written English and communication skills. ● Ability to drive projects end-to-end in a fast-paced environment. ● High ability to multitask and manage several matters simultaneously without compromising quality. ● Tech-savvy mindset - comfortable using modern software tools and adapting quickly to a high-tech, product-driven environment. ● Strong customer-facing skills, with experience working directly with clients and delivering a positive, professional experience.

Description Spines: #1 Fastest-Growing Book Publishing Platform in the U.S. At Spines, we’re rebuilding publishing for a new era: powered by technology. Our next-generation publishing platform combines powerful AI with human expertise to help writers publish professionally across every format, language, and global market. The tools we’re developing streamline editing, design, translation, production, and distribution, making a complex process simple, scalable, and author-first. Our mission is to make professional publishing possible for everyone, so no great story goes unheard. But what we’re really building is bigger: a platform that transforms how books are made, shared, and experienced globally. We’re growing a team of people who want to shape the future of publishing: creators, technologists, and storytellers driven by craft, purpose, and the opportunity to make a real impact for authors and readers everywhere. Ready to build what comes next and rewrite the future? Apply now. About the role: In this role, you will lead a complex, cross-functional service operation, establish scalable infrastructure and processes, manage and grow teams, and prepare the company for substantial scale- growing from hundreds to thousands of authors. We are looking for a strategic leader with strong execution capabilities and a proven track record in hyper-growth environments, who can seamlessly balance operational excellence, advanced technology, and a high-touch, premium customer experience. Key Responsibilities: • End-to-End Ownership: Own the entire author journey and customer experience, from initial onboarding to final book publication. • Scale & Leadership: Lead and scale the Customer Experience & Success department to support rapid business expansion. • Process & Infrastructure Design: Build, optimize, and implement scalable operational workflows capable of supporting thousands of active authors concurrently. • Team Management & Development: Lead, mentor, and grow Customer Success teams to align with company growth targets. • Author Journey Management: Design onboarding frameworks, proactive communication strategies, expectation management, and ongoing author support. • Cross-Functional Collaboration: Partner closely with editing, design, production, and operations teams to establish smooth handoffs and collaborative workflows. • Performance Metrics (KPIs): Define, monitor, and optimize key performance indicators, including CSAT, response times, SLA adherence, and service quality. • Tech & Automation: Drive operational efficiency through process automation, CRM implementation, and the integration of AI tools. • Escalations & Continuous Improvement: Identify bottlenecks, manage critical escalations, and continuously elevate the overall author experience. • Service Excellence: Set and maintain a service standard that blends personalized care, professionalism, and full transparency throughout the journey. Requirements • 5+ years of experience in Customer Success, Customer Experience, or Customer Operations. • 3+ years of people management experience, including managing managers or team leads. • Proven track record leading customer/service operations during periods of rapid, high-scale growth- a Must. • Demonstrated experience building scalable processes, infrastructure, and systems transitioning from hundreds to thousands of customers. • Experience managing long-term, multi-stage, complex customer journeys involving multiple touchpoints. • Deep experience in B2C customer management and cultivating long-term client relationships. • Proven background in CRM implementation, process automation, and data-driven operations. • Strong analytical mindset with proven experience managing by KPIs and performance metrics. • Demonstrated ability to lead change, resolve complex issues, and optimize operational workflows. • Exceptional interpersonal and communication skills, high empathy, and strong expectation-management abilities. • Self-directed and proactive, combining high-level systems thinking with a hands-on approach. Advantages • Experience in B2C companies characterized by long-cycle, complex customer journeys. • Proven experience building or significantly expanding a Customer Success organization from early stages. • Background in EdTech, professional services, premium/concierge services, or project-based service industries. • Familiarity with the publishing or content creation industry.

Description About Optibus: Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver conditions. With offices globally and a team of 320+ employees, Optibus fosters a collaborative culture centered on innovation, determination, and impact. As the first unicorn in public transportation technology, Optibus is driving the modernization of mass transit to make it the preferred choice for cities and passengers alike. About the position: We’re looking for a Vice-President of Customer Success to oversee and grow our Customer Success team and activities globally! As part of the executive leadership team and reporting to the CEO, you’ll be responsible for a team that is crucial to Optibus’ success and growth. You’ll bring expertise in modern Customer Success methods and approaches, in addition to delivering mission critical systems that are at the heart of public transit. You’ll also be responsible for employee engagement globally, under a diverse Customer Success organisation. This global team is made up of Customer Success Engineers, Support Engineers, Education Specialists, and Project Managers. You’ll also foster collaboration across the global Customer Success team, in addition to cross-functional collaboration with teams such as Revenue, Product, Marketing, and Legal. Responsibilities: • Drive Customer To Value Focus on reducing churn, driving product adoption, increasing customer satisfaction, and identifying expansion opportunities. • Optimize the Customer Lifecycle Define the customer journey, adopt industry best practices, and drive long-term strategic planning for the department. • Develop Expertise in Transportation Management Become deeply familiar with the transit space to effectively educate clients and help them hit milestones throughout their journey. • Demonstrate Business Acumen and Value Delivery Craft compelling narratives and prove out customer value through comprehensive business reviews and strategic touch-points. • Advocate for the Voice of the Customer Act as the learning engine of the organization to infuse customer feedback and insights into all aspects of the business. • Maintain Operational Excellence Apply a metrics-driven, results-oriented, and process-focused approach to solve problems with a high attention to detail. • Build and Develop Talent Recruit, mentor, and grow a team of world-class customer success professionals as the company’s customer base expands. • Improve Organizational Efficiency Drive team productivity, increase automation and AI-adoption, and enhance customer self-service options. • Foster Cross-Functional Alignment Build strong partnerships with peers across Sales, Product, Marketing, Finance, and other internal departments. • Deliver Executive-Level Communication Utilize excellent written and oral communication skills to document and present complex ideas to senior executives both internally and externally. Requirements • 5+ years of experience building, scaling, and driving a globally distributed, fast-paced Customer Success organization, including delivery, support functions, operations, etc. • Experience in delivery of complex, mission critical products and projects. • A demonstrated track record of exceeding goals and driving customer revenue past the $50M+ ARR mark. • Deep understanding of modern Customer Success playbooks, customer value drivers, and recurring revenue business models. • Functional leadership experience spanning multiple domains, including Customer Success Engineering, Professional Services, and Customer Support. • Past success launching programs aimed at measurably improving customer outcomes, experiences, and retention. • Demonstrated success working cross-functionally and acting as an influential communicator and SaaS thought-leader across diverse cultures. • Ability to inspire and motivate teams by leading with curiosity, empathy, transparency, integrity, and grace under pressure. • Very nice to have: Prior experience working in Public Transit, ITS, CAD/AVL in a similar capacity. • Very nice to have: Fluency in an extra European language (such as Spanish, Portuguese, German, or Italian). Optibus is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. It is our responsibility at Optibus to provide an inclusive and accessible interview experience for all. We will provide reasonable accommodations for all candidates in need of individualised support during the hiring process.