Customer Success Manager jobs in Tel Aviv-Yafo

About Unipaas Unipaas is the AI-native payments platform built for vertical software. We help platforms and marketplaces turn payments from a back-office utility into a growth lever. Our unified, fully managed service lets them deliver branded payment experiences without redirects, multiple providers, or long integration timelines. Founded in 2020 by payments-industry veterans, we serve customers across the UK, and Europe in education, healthcare, and field services. Role Overview We are looking for a Customer Success Manager to own and grow relationships with our software platform clients in the UK. You will act as the primary commercial and strategic contact, driving adoption of Unipaas payment and capital solutions, conducting performance reviews and QBRs, and identifying opportunities for revenue and product expansion. This role combines account management, data-driven analysis, and consultative leadership across your portfolio. Responsibilities Own and manage a portfolio of software platform accounts, acting as their main point of contact for commercial and product-related topics. Conduct regular QBRs and performance reviews with clients, using data and insights to highlight results, uncover gaps, and align on growth plans. Analyse transaction, revenue, and product-usage data to identify optimisation opportunities (conversion, ARPU, activation, churn risk, new features). Build and execute joint account plans with clients, pushing for growth through feature adoption, new use cases, and market expansion. Lead ongoing relationship management, including renewals, upsell opportunities, and risk mitigation. Handle support tickets - needed as part of the team. Customer success oversees both growth and support. You will need to master both while focusing on the growth and account management side. Coordinate with internal teams (Product, Operations, Risk, Compliance, Support, Engineering) to resolve client issues and deliver roadmap items. Translate client feedback into structured inputs for Product and Operations, influencing the evolution of Unipaas solutions. Support new client onboarding from a commercial and success perspective, ensuring smooth go-live and early adoption milestones. Maintain accurate account records, forecasts, and activity tracking in the CRM. Represent Unipaas in client meetings (on-site and virtual) across the UK as needed. Qualifications Native or near-native English proficiency level (spoken and written). 5+ years of experience in B2B Customer Success, Account Management, or similar client-facing role in SaaS, fintech, payments, or software platforms. Demonstrated experience running data-driven performance reviews/QBRs and turning insights into concrete client actions and growth. Strong analytical skills and confidence working with data (e.g. dashboards, spreadsheets, cohort and performance analysis). Excellent communication and presentation skills, with the ability to explain complex payment or technical concepts in simple, business-focused language. Highly organised and task oriented, able to manage multiple accounts and priorities in parallel. Proven track record of building senior stakeholder relationships and influencing clients towards adoption and growth. Customer-centric mindset with a proactive, problem-solving attitude. Comfortable working independently in a fast-paced, scale-up environment, as well as collaborating within cross-functional teams. Bachelor's degree in Business, Economics, Engineering, or a related field. Nice to Have Experience in the payments or financial services industry (acquiring, gateways, embedded finance, open banking, Direct Debit, etc.) - Highly Preferred Background working with vertical SaaS platforms (e.g. accounting, education, healthcare, or other B2B software ecosystems). Technical orientation and deep understanding of software products. Familiarity with CRM tools such as HubSpot, Ticketing tools such as Zendesk, Jira or similar. Exposure to AI-driven customer support / automation and interest in leveraging AI to improve client outcomes. Hands-on experience with basic data analysis and reporting (e.g. building client-facing decks, using BI tools). Why Join Unipaas? Innovative environment: Help transform how vertical SaaS platforms manage embedded payments and capital services. Impactful role: Directly influence client revenue, product adoption, and Unipaas' growth in the UK and EU market. Collaborative culture: Work closely with product innovators, developers, operations, risk, and commercial leaders. Growth opportunities: Develop towards senior account ownership and broader commercial leadership across strategic platform clients.

About the Role Milestone builds the AI engineering-intelligence platform that helps engineering organizations understand and maximize the impact of AI on software development – giving leaders clear visibility into AI adoption, spend, and quality across their teams. We're a fast-moving team of talented, ambitious people who think independently, take ownership, and love solving real problems at scale. The Role We're looking for a Senior Customer Success Manager to own the relationship with our customers from onboarding through renewal and expansion. You'll be the trusted advisor our customers rely on – leading every conversation, driving adoption of Milestone across their engineering teams, and turning new accounts into long-term partners and advocates. This is a high-ownership individual-contributor role: you'll manage a portfolio of B2B SaaS accounts end to end, and you'll define how we do Customer Success by building the playbook the rest of the function will scale on. It's an ideal fit for someone who wants real impact and a seat at the table as we grow. What You'll Do Lead client communication. Be the primary point of contact for your accounts – running clear, proactive, executive-ready conversations and acting as the voice of the customer inside Milestone. Manage relationships. Build relationships with stakeholders from engineering leaders to individual developers, understanding their goals and ensuring they get measurable value from Milestone. Drive onboarding and adoption. Own the customer journey from kickoff through go-live and beyond – delivering fast time-to-value and growing usage across teams. Own the CS playbook. Define and continuously improve our Customer Success motion: onboarding frameworks, health scoring, QBRs, and the processes that will let the function scale. Be the voice of the customer. Partner closely with Product and Engineering, bringing customer feedback and insights back to shape the roadmap. What You'll Bring 5+ years of experience in Customer Success, Account Management, or a comparable client-facing role. Proven track record in B2B SaaS, managing and growing a portfolio of accounts. Exceptional communication and relationship-building skills – comfortable leading conversations with both technical and executive stakeholders. A track record of driving onboarding, adoption, and retention, with the data instincts to back it up. Strong technical orientation and ability to have conversations with senior R&D management Fluent English; fluent Hebrew is an advantage. Nice to Have Familiarity with the software development lifecycle and how engineering teams work. Experience standing up or scaling a Customer Success function.

About this role Mize provides AI-driven revenue infrastructure for travel companies. Our technology enhances every step of the booking cycle and every vertical you sell. By combining predictive algorithms, synthetic availability, dynamic liquidity and a powerful rules engine, Mize helps travel brands unlock new revenue, stabilize their margins and scale their operations. With 10 years in the industry, founded in 2016 and headquartered in Tel Aviv, Mize supports 350+ clients worldwide and has generated hundreds of millions in incremental profit for the travel industry. We are looking for a Customer Success Manager to manage relationships with our Chinese clients and support their success with Mize's solutions. You'll be part of an agile, global team of welcoming, collaborative, and driven individuals who work together to shape the product experience and drive continuous improvement. With a primary focus on the Chinese market, you'll play a key role in building strong client partnerships, understanding local market needs, and ensuring our clients get the most value from our technology. Responsibilities: Building and managing long-term relationships with our clients, primarily in the Chinese market Enhancing client results and proactively pushing for expansion Enhancing customer experience through product support Conduct onboarding and training sessions for clients Analyze and provide insights on client-business interactions Utilize data to identify opportunities for improvement and growth Handle customer requests and complaints effectively and promptly Work towards solutions that align with both customer needs and company objectives Manage communication infrastructure to ensure efficient and effective client communication What we're looking for 3+ years of experience in Customer Success roles within the high tech industry, with a proven track record of working with international, multi-divisional, and multi-geographical clients. Communication skills in Chinese Fluent in English, both Written and Verbal with excellent communication skills Proficient in Excel and experience working with tools like HubSpot, Zendesk and/or Jira - advantage Knowledge of the Travel domain and industry - advantage Experience working collaboratively with cross-functional teams, including Sales, Products, Marketing, and Services Strong bias for action, tech-oriented, and a resourceful, out-of-the-box thinker capable of solving problems in a fast-growing company Strong organizational skills, attention to detail, multitasking abilities, and the ability to prioritize and meet targets and commitments Previous experience in a hypergrowth startup environment and mindset - advantage

About us Shapes is on a mission to reinvent how companies run their people operations in the AI era. We're building the world's first truly AI-native people platform — a single place where HR processes come together, get customized in minutes, and actually run themselves. We're a small, fast-moving team that loves building ambitious things with a bias for action. If you want to shape the foundation of something big, not just plug into an existing machine, this is the place. About the role This is a dual role: support-first, with a meaningful CS dimension. You'll own first response and resolution for our entire customer base, and you'll manage a book of SMB accounts through the full customer lifecycle. Owning real accounts gives you the product depth and customer context that makes support genuinely good — and vice versa. We have the infrastructure in place — Intercom, a knowledge base, and escalation paths. Your job is to run it well and make it better over time. This role sits inside a CS team that is actively developing and optimizing the Customer Success operating system — the playbooks, frameworks, and processes that define how Shapes serves customers at scale. You'll have a real hand in improving it. Your responsibilities will include: Support (primary) • Owning first response and resolution for all inbound customer tickets via Intercom, across our full customer base • Running and improving our support infrastructure — routing rules, escalation paths, macros, and the knowledge base • Tracking CSAT, identifying patterns in recurring issues, and continuously raising the quality of the support experience • Capturing product feedback from support conversations and routing it to the product team Customer Success • Managing a book of SMB accounts through onboarding, adoption, and renewal • Running structured onboarding for new customers — from kickoff through go-live • Monitoring account health and proactively surfacing risk before it becomes churn • Building strong day-to-day relationships and championing continued product adoption and value Your experience & skills We are looking for a candidate with: • 1–2 years of experience in a customer success, account management, or customer support role, ideally in B2B SaaS • Native or fluent English and Hebrew — both are required for this role • The ability to move fluidly between reactive support work and proactive relationship management • Strong organisational skills and genuine care for the customer experience • Familiarity with tools like Intercom, HubSpot, or similar (Intercom experience is a plus) • A self-starter mentality with the ability to manage competing priorities independently • A collaborative, high-energy attitude — this role sits at the centre of the CS team

About Us Humanz is a global leader in the creator economy space, transforming how brands and influencers collaborate. Our fast-growing team in Ramat Gan manages top-tier clients in the Israeli market, driving impactful marketing campaigns powered by cutting-edge technology. About The Role As a Customer Success Manager Lead, you'll be at the heart of our Israeli operation, managing a team of talented CSMs. Your role will focus on optimizing retention, adoption, and growth within our client base while mentoring your team to achieve excellence. Key Responsibilities • Lead and Mentor Your Team: Manage and develop a team of Customer Success Managers, empowering them to exceed targets while fostering a positive and collaborative work environment. • Drive Customer Success: Oversee client relationships, ensuring smooth onboarding, training, and ongoing support. Step in hands-on to manage key accounts when necessary. • Achieve Team KPIs: Consistently meet retention, revenue, and adoption goals by setting clear expectations and supporting team performance through coaching and actionable insights. • Cross-Functional Collaboration: Work closely with Sales, Product, and Finance teams to align customer needs with business goals, enhance product offerings, and drive long-term success. • Customer Advocacy: Be the voice of the customer, providing insights and feedback to internal teams to continuously improve the customer experience. Requirements • Experience: 3-5 years in Customer Success, Account Management, or Sales roles in the Israeli market. Experience managing a team is a strong advantage. • Leadership Skills: Proven ability to mentor and lead a team, fostering growth both personally and professionally. • Marketing Expertise: Previous experience in the influencer marketing industry is a significant advantage. • Data-Driven Mindset: Strong analytical skills, with proficiency in Excel and data visualization to drive insights and decision-making. • Dynamic and Adaptable: Thrive in a fast-paced, startup environment, prioritizing tasks effectively while maintaining high-quality results. • Collaboration: Excellent interpersonal and communication skills, with the ability to work across teams and build strong relationships with internal and external stakeholders.

We Are - https://youtu.be/qnGZPcqK_H4 Humanz is a leading startup in the creator economy space. We are changing how brands and influencers worldwide work together. Your fast-growing team manages all the Israeli clients. Do you have a deep connection and familiarity with the world of influencers? We at HUMANZ Israel are expanding and looking for a player to strengthen our team in Israel for the position of Customer Success Manager! The role includes managing and leading campaigns for social media influencers and ongoing work with the influencers and with our clients. As a Customer Success at Humanz, you will play a critical role in facilitating the company’s growth and adoption among top brands. Primary responsibilities will include: • Manage and execute influencer campaigns from start to finish to maximize ROI for clients. • Source and negotiate with influencers to secure the best partnerships. • Maintain clear and effective communication with clients and influencers. • Provide comprehensive briefing to influencers to ensure alignment with campaign goals. • Optimize campaigns based on performance data to improve results. • Assist clients with all aspects of campaign management, ensuring their satisfaction and success. • Collaborate with brands to establish and manage long-term influencer marketing budgets. Work closely with internal teams to ensure the successful execution of campaigns and achieve growth targets. • Identify opportunities to upsell and cross-sell additional Humanz services and solutions to existing clients, driving revenue growth. • Stay updated on influencer marketing trends, competition activities, and industry developments, providing feedback and insights to the company's product and marketing teams. • Prepare regular reports on sales activities, revenue projections, and campaign performance for internal and external stakeholders. * Full-time job from our office in Ramat gan* Requirements - Bachelor's degree in Business, Marketing, or a related field - Proven experience in managing influencer campaigns or paid media, ideally on the brand side. - Strong understanding of influencer marketing trends and the social media landscape - Excellent communication, negotiation, and relationship-building skill

Description On-site | Tel Aviv, Israel Overview Applift seeks a dedicated and enthusiastic professional to serve as a Customer Success Manager. In this role, you will be instrumental in maintaining strong connections with our customer base, securing long-term partnerships, promoting the adoption of our tools, obtaining referrals, identifying potential up-sell and cross-sell opportunities, and fostering customer loyalty. Additionally, you will be responsible for developing strategic relationships to broaden our clientele and for implementing revenue-generating strategies within the company. About the company Applift is one of the world's leading App Store Optimization (ASO) companies, helping top mobile app publishers accelerate sustainable growth through AI-powered technology, data-driven insights, and industry-leading expertise. Working with some of the most recognized apps across gaming, fintech, lifestyle, education, and utilities, we help our customers increase visibility, acquire high-quality users, and maximize long-term growth in the App Stores. At Applift, Customer Success isn't a support function- it's a strategic growth engine. Our Customer Success Managers are trusted business advisors, commercial owners, and long-term partners to our customers. About the Role We're looking for a Senior Customer Success Manager to own a portfolio of strategic global accounts from onboarding through renewal. This is a highly commercial role, ideal for someone who enjoys building long-term partnerships while driving measurable business outcomes. You'll serve as the primary strategic advisor for your customers, helping them grow their business while owning retention, expansion, and overall account success. If you're passionate about customer strategy, revenue growth, and working with global mobile brands, we'd love to meet you. What You'll Do Own Strategic Customer Relationships • Own a portfolio of high-value strategic customers throughout their entire lifecycle- from onboarding to renewal. • Become your customers' strategic advisor by understanding their business goals and helping them achieve measurable growth. Drive Commercial Growth • Own customer retention and expansion across your portfolio. • Lead commercial conversations around renewals, upsells, and cross-sells. • Identify growth opportunities and build strategic account plans that maximize customer lifetime value. Deliver Customer Success • Build success plans tailored to each customer's business objectives. • Monitor customer health and proactively mitigate risks before they impact retention. • Ensure customers consistently realize value from Applift's solutions and services. Partner Across the Organization • Collaborate with Product, Marketing, Operations, and Sales to deliver exceptional customer experiences. • Represent the voice of the customer and influence product improvements and internal processes. • Work cross-functionally to solve complex customer challenges and unlock new opportunities. Own Performance • Maintain accurate forecasting for renewals and expansion opportunities. • Use data and insights to identify trends, improve customer outcomes, and drive continuous improvement. Requirements Must Have • 5+ years of Customer Success or Account Management experience in a B2B environment. • Proven experience managing strategic or enterprise accounts for global or international clients. • Strong commercial experience owning renewals, upselling, and cross-selling. • Experience managing complex customer relationships and executive stakeholders. • Excellent negotiation, presentation, and communication skills. • Strong analytical mindset with the ability to turn data into business decisions. • Highly organized, proactive, and comfortable owning business outcomes independently. • Fluent English with native-level written and verbal communication skills. • Experience managing international or global customer accounts. Nice to Have • Experience in AdTech, Mobile, or Digital Marketing. • Familiarity with ASO, SEO, Paid UA, or Performance Marketing.

Description About Slice Global Equity Slice Global Equity is redefining how companies manage equity, compliance, and tax across borders. We've raised $32M to date, including a Series A led by Insight Partners, with continued backing from TLV Partners, R-Squared Ventures, and Jibe Ventures. Slice is building an AI-native equity platform that automates global compliance in real time, across 60+ countries. We sit at the intersection of fintech, legaltech, and AI, solving one of the hardest infrastructure problems in global business. We're headquartered in New York City, with an office in Tel Aviv. We move fast, take ownership, and think AI-first. If that sounds like you, we'd love to meet you. The Role We are looking for a Customer Success Manager with a corporate legal background to join our customer-facing team and help companies navigate the legal and operational complexities of global equity management. You’ll work directly with general counsels, founders, and legal teams—guiding them through equity plans, corporate governance workflows, and document-heavy compliance processes. You’ll translate legal foundations into practical workflows inside Slice and collaborate with Product and R&D to influence the next generation of compliance and automation tools. Key Responsibilities ● Lead customer onboarding, training, and long-term relationship management. ● Translate complex legal and financial concepts into clear, actionable guidance inside the Slice platform. ● Proactively identify opportunities to increase product adoption, improve workflows, and surface customer insights to the product team. ● Partner closely with Product, R&D, and Design to improve legal workflows, automation, and document understanding. ● Become a trusted advisor to customers navigating both routine and advanced legal/compliance scenarios. ● Build long-term customer relationships to ensure successful adoption and retention. Required Qualifications ● LLB/JD ● 2+ years as a corporate lawyer, legal associate, or counsel. ● Experience advising founders, legal teams, or VC-backed companies. ● Excellent written English and communication skills. ● Ability to drive projects end-to-end in a fast-paced environment. ● High ability to multitask and manage several matters simultaneously without compromising quality. ● Tech-savvy mindset - comfortable using modern software tools and adapting quickly to a high-tech, product-driven environment. ● Strong customer-facing skills, with experience working directly with clients and delivering a positive, professional experience. Nice to Have ● Experience with equity platforms or cap table systems. ● Exposure to global entities and multi-jurisdiction equity plans. ● Background in startup law, venture financing, or equity compensation structures. Why Join Slice ● Build with purpose: Apply legal expertise to shape global compliance automation. ● High ownership: Work directly on customer-critical workflows with real-world impact. ● Technical depth: Operate at the intersection of legal, product, and financial engineering. ● Collaboration: Partner with top engineers, designers, and product leaders in Tel Aviv. ● Team culture: Ambitious, supportive, and impact-driven. ● Startup energy: Join a fast-growing company backed by leading investors and scaling globally. Requirements ● LLB/JD ● 2+ years as a corporate lawyer, legal associate, or counsel. ● Experience advising founders, legal teams, or VC-backed companies. ● Excellent written English and communication skills. ● Ability to drive projects end-to-end in a fast-paced environment. ● High ability to multitask and manage several matters simultaneously without compromising quality. ● Tech-savvy mindset - comfortable using modern software tools and adapting quickly to a high-tech, product-driven environment. ● Strong customer-facing skills, with experience working directly with clients and delivering a positive, professional experience.

About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. Your Role We’re looking for a Senior Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you’ll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will • Help our largest customers drive procurement success on the Zip platform. • Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. • Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices. • Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. • Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. • Manage customer health and hedge account risks based on data-driven adoption metrics. • Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. • Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. • Partner with the renewals team to achieve target GRR. • Responsible for post implementation technical health of the client and perform hands on support in product adoption, and enablement. • Continuously improve Customer Success assets and processes. We’re an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications • 8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. • Prior SaaS implementation experience • Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. • Excellent interpersonal skills and ability to establish quick rapport and trust with customers. • Strong project management skills to manage a dynamic customer portfolio. • Creative problem solver while being attentive to details. • Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). • Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves • Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. • Experience with SaaS workflow management tools (low code / no code configuration). • Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. • 📈 Start-up equity • 🚠 Team building events & happy hours • 🌴 Flexible PTO • 💻 Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

About the Role We're looking for a customer-centric, commercially minded Go-to-Market Strategist to help customers maximize value from Alta while driving adoption, retention, and growth. Acting as a strategic advisor who helps customers achieve business outcomes and scale their use of AI. Responsibilities Customer Strategy & Growth • Manage a portfolio of SMB,mid-market, and enterprise customers across onboarding, adoption, expansion, and renewal • Lead customer engagements including onboarding, business reviews, enablement sessions, and strategic planning discussions • Develop success plans aligned with customer goals and business outcomes • Identify opportunities for adoption, expansion, and workflow optimization • Partner with Sales on renewals and growth opportunities Customer Insights & Retention • Monitor customer health, usage, and engagement trends to proactively identify risks and opportunities • Build action plans to improve adoption, satisfaction, and retention • Translate customer feedback and business needs into actionable recommendations Cross-Functional Collaboration • Work closely with Sales, Product, and AI Engineer teams to align customer needs with business priorities • Act as the voice of the customer internally, helping shape product direction and go-to-market strategies • Partner across teams to deliver exceptional customer experiences and outcomes Product Expertise & Enablement • Develop deep expertise in Alta's AI platform and integrations • Guide customers on best practices, implementation, and change management • Champion new features and product initiatives with customers • Contribute to scalable resources, playbooks, and customer education materials What You Bring Required • 2+ years of experience in Customer Success, Account Management, Strategic Consulting, GTM, or SaaS-related roles • Strong communication and stakeholder management skills, including executive-level engagement • Experience leading customer onboarding, adoption, and growth initiatives • Ability to work cross-functionally with Sales, Product, and Engineering teams • Strategic, analytical, and customer-focused mindset • Comfortable with CRM systems, AI tools, and modern SaaS technology Nice to Have • Experience in startups or SaaS companies • Background in Sales, BDR , SDR, GTM roles. • Familiarity with Salesforce, HubSpot, or similar GTM tools • Passion for AI, automation, and emerging technologies • Spanish, Portuguese, French or additional language proficiency What Success Looks Like • Customers achieve measurable business outcomes with Alta • High adoption, retention, and expansion across your portfolio • Strong executive relationships and customer advocacy • Customer insights influence product and GTM strategy • Effective collaboration across Sales, Product, and AI Engineer teams

Your Story: You'll be joining a core team at EX.CO to lead the charge with our customers and get to work closely with all stakeholders at the company. This position is based in our TLV office. Acting as the liaison between your publishers and EX.CO's Product, RevOps, and Tech teams to meet publisher KPIs, revenue goals, and evangelize EX.CO's video platform. Delivering best-in-class services to your publishers by bringing them strategic vision, training and planning sessions, and ensuring continuous growth through the different customer journey stages. You will be the face of EX.CO for your publishers and their biggest advocates to Product & Revenue teams. Keeping up with industry trends and updates to effectively educate and smoothly navigate your customers through the changes. Who we are: EX.CO is the video technology fueling growth for media leaders worldwide. Since we launched, our mission has been to shape the future of media technology, powering publishers' business success in a rapidly changing reality. Today, we partner with leading media companies—including USA Today, Hearst Newspapers, Motorsport Network, The Arena Group (Parade, The Street), and Ziff Davis (Mashable) —to maximize revenue across every screen: web, mobile apps, CTV, and DOOH. Our technology combines an online video platform with a machine learning-based yield engine, giving media owners the control, scale, and transparency they need to thrive. What drives us is simple: we're stronger together, always evolving, and radically transparent. Collaboration fuels our best work, innovation keeps us ahead, and honesty builds lasting trust with our colleagues, partners, and customers. We are proudly backed by The Walt Disney Company, Saban Ventures, Viola Group, 83North, and others. Now we're growing our team—and that's where you come in. We're building a place where talented people make an impact, ideas spark change, and everyone has a seat at the table. What You'll Do: Lead strategic relationships with a portfolio of global Online Video and Connected TV (CTV) publisher accounts, building trusted executive relationships and guiding customers through every stage of the customer lifecycle to maximize retention, growth, and long-term success. Manage a global book of business across multiple regions and time zones, ensuring proactive communication, timely execution, and a consistent, high-quality customer experience. Partner cross-functionally with Business Development, Ad Operations, Product, Engineering, and other key stakeholders to deliver seamless customer onboarding, accelerate product adoption, and drive ongoing business growth. Identify expansion and upsell opportunities by leveraging customer performance data, market trends, and new product capabilities to increase account value and support revenue growth. Lead strategic business planning sessions, define customer success objectives, and deliver executive-level Quarterly Business Reviews (QBRs) that communicate business outcomes, performance insights, and growth opportunities. Act as the voice of the customer by advocating for publisher priorities internally, influencing product enhancements, and providing executive leadership with regular updates on customer health, risks, opportunities, and strategic initiatives. Demonstrate deep technical and industry expertise by leveraging self-service platforms, navigating complex advertising technology ecosystems, and applying programmatic advertising knowledge to resolve customer challenges and optimize business outcomes. What We're Looking For: 4+ years of customer-facing experience (Customer Success, Client Services, Account Manager, Program Manager). 3+ years of experience at an Ad-Tech company or publisher. Customer-centric approach to managing and growing customer relationships. Entrepreneurial spirit, eager to learn and diligent contributor. Stellar organizational, writing, listening, and presentation skills. Sense of ownership skills, time management, project management, and prioritization. Ability to be analytical, resourceful and tech-interested to see problems to resolution. It will be awesome if you have: Experience using tools such as Tableau and CRM tools (Zendesk, Salesforce, Monday). Familiarity with SSPs, OVPs, DSPs. Served as consultant to media or video companies. Sales background having led upsell opportunities. Previously worked as a Program or Project Manager directly with customers.

About the team Our Customer Care team is the front line for Mesh's fastest-growing customer segments: early-stage startups and small businesses referred through our partner network. You'll help these customers get real value from Mesh from day one, and grow with them as their business scales. It's a high-impact role on a team that's still being built, with real room to shape how we work with this segment. What you'll do Manage the Customer Care team portfolio of onboarded and existing customers, including direct startup signups and partner-referred small businesses, and drive adoption, retention, and long-term success. Monitor account health across your portfolio, spot risk early, and step in before it becomes churn. Run programs that reach many customers at once (emails, short trainings, help content) to drive adoption and engagement. Spot opportunities to grow each customer's spend with Mesh as their business grows. Own renewals across your portfolio, and know when to bring in a senior CSM or leadership for higher-touch cases. Coordinate with partner contacts during onboarding handoffs for a smooth experience. Bring the voice of these customers back to Product and Sales. What we're looking for 1-2 years in a customer-facing B2B role, such as customer success, account management, Business customer support, or sales development. Comfortable managing a high volume of accounts at once. Clear, friendly verbal and written communication (English and Hebrew). Hands-on experience working with AI tools (Claude, Gemini) is a must. Familiarity with CRM tools (Salesforce or similar) is a plus, but not required. Nice to have Experience with startups or early-stage companies. Experience with partner or channel-referred customers. Fintech or SaaS background. Sounds like your kind of challenge? Send your resume to [email protected], and let's talk!

Who are we? Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence. What will you do at Sweep? We’re looking for a Customer Success Manager with a strong technical background in Salesforce to help customers achieve their desired outcomes with Sweep. This role combines deep technical knowledge, project management skills, and consultative communication to drive adoption, retention, and expansion. Key Responsibilities • Serve as the primary post-sale contact for customers, managing onboarding, implementation, and ongoing success. • Develop success plans, business reviews, and performance metrics tied to customer goals. • Maintain and renew customer contracts on a yearly basis • Identify and convert upsell and expansion opportunities by aligning Sweep’s capabilities to evolving customer needs. • Build a deep understanding of each customer’s Salesforce architecture, GTM processes, and data structure to guide adoption of Sweep’s platform. • Configure and optimize Sweep within Salesforce environments; provide hands-on technical guidance during rollout. • Partner with Product and Engineering teams to surface customer feedback, use cases, and feature requests. What We're Looking For • 3+ years of experience in Customer Success, Salesforce consulting, or technical account management in a B2B SaaS company or SI. • Expertise in Salesforce CRM, including automation, workflows, reporting, and integrations. • Proven success driving adoption and value realization in complex, data-driven environments. • Strong communication, problem-solving, and stakeholder management skills. • Comfortable leading technical conversations with admins, ops leaders, and executives. This is an in office position in our Tel Aviv office. About Sweep: As a fast-growing, venture-backed startup, we are proud to be supported by top investors like Insight Partners and Bessemer Venture Partners. With teams in New York, Portugal, Tel Aviv, Spain and Philippines, we are a passionate, success-driven group that thrives on collaboration and innovation. Join us to be part of a dynamic, people-first community where we tackle complex challenges, take smart risks, and celebrate each other's successes. Learn more about our mission and culture on our Career’s page https://www.sweep.io/sweep-careers.

Description About Optibus: Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver conditions. With offices globally and a team of 320+ employees, Optibus fosters a collaborative culture centered on innovation, determination, and impact. As the first unicorn in public transportation technology, Optibus is driving the modernization of mass transit to make it the preferred choice for cities and passengers alike. About the position: We’re looking for a Vice-President of Customer Success to oversee and grow our Customer Success team and activities globally! As part of the executive leadership team and reporting to the CEO, you’ll be responsible for a team that is crucial to Optibus’ success and growth. You’ll bring expertise in modern Customer Success methods and approaches, in addition to delivering mission critical systems that are at the heart of public transit. You’ll also be responsible for employee engagement globally, under a diverse Customer Success organisation. This global team is made up of Customer Success Engineers, Support Engineers, Education Specialists, and Project Managers. You’ll also foster collaboration across the global Customer Success team, in addition to cross-functional collaboration with teams such as Revenue, Product, Marketing, and Legal. Responsibilities: • Drive Customer To Value Focus on reducing churn, driving product adoption, increasing customer satisfaction, and identifying expansion opportunities. • Optimize the Customer Lifecycle Define the customer journey, adopt industry best practices, and drive long-term strategic planning for the department. • Develop Expertise in Transportation Management Become deeply familiar with the transit space to effectively educate clients and help them hit milestones throughout their journey. • Demonstrate Business Acumen and Value Delivery Craft compelling narratives and prove out customer value through comprehensive business reviews and strategic touch-points. • Advocate for the Voice of the Customer Act as the learning engine of the organization to infuse customer feedback and insights into all aspects of the business. • Maintain Operational Excellence Apply a metrics-driven, results-oriented, and process-focused approach to solve problems with a high attention to detail. • Build and Develop Talent Recruit, mentor, and grow a team of world-class customer success professionals as the company’s customer base expands. • Improve Organizational Efficiency Drive team productivity, increase automation and AI-adoption, and enhance customer self-service options. • Foster Cross-Functional Alignment Build strong partnerships with peers across Sales, Product, Marketing, Finance, and other internal departments. • Deliver Executive-Level Communication Utilize excellent written and oral communication skills to document and present complex ideas to senior executives both internally and externally. Requirements • 5+ years of experience building, scaling, and driving a globally distributed, fast-paced Customer Success organization, including delivery, support functions, operations, etc. • Experience in delivery of complex, mission critical products and projects. • A demonstrated track record of exceeding goals and driving customer revenue past the $50M+ ARR mark. • Deep understanding of modern Customer Success playbooks, customer value drivers, and recurring revenue business models. • Functional leadership experience spanning multiple domains, including Customer Success Engineering, Professional Services, and Customer Support. • Past success launching programs aimed at measurably improving customer outcomes, experiences, and retention. • Demonstrated success working cross-functionally and acting as an influential communicator and SaaS thought-leader across diverse cultures. • Ability to inspire and motivate teams by leading with curiosity, empathy, transparency, integrity, and grace under pressure. • Very nice to have: Prior experience working in Public Transit, ITS, CAD/AVL in a similar capacity. • Very nice to have: Fluency in an extra European language (such as Spanish, Portuguese, German, or Italian). Optibus is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. It is our responsibility at Optibus to provide an inclusive and accessible interview experience for all. We will provide reasonable accommodations for all candidates in need of individualised support during the hiring process.

Description The Role AppHarbr by GeoEdge helps mobile app and game developers protect their users from malicious, disruptive and inappropriate ads. Our SDK gives publishers visibility and control over the ads appearing in their apps, helping them safeguard user experience while supporting their monetization goals. With an established customer base that includes leading global brands, growing revenue and strong market momentum, AppHarbr has become a major growth engine for GeoEdge. We’re looking for an experienced Customer Success Manager to help our customers succeed and support our next stage of growth. You’ll own relationships with a global portfolio of customers, from onboarding and adoption through renewal and expansion. Working with developers, monetization teams and senior decision makers, you’ll connect AppHarbr’s capabilities to each customer’s business priorities and demonstrate its ongoing value. This is a role with significant ownership and influence. You’ll manage important customer relationships, bring customer insights into product decisions and help strengthen how we deliver customer success as the business scales. Responsibilities • Own the customer journey across a portfolio of enterprise and midsize accounts, driving adoption, satisfaction, retention and growth. • Build trusted relationships with technical, monetization and business stakeholders, including senior executives. • Develop customer success plans with clear goals, milestones and measurable outcomes aligned with each customer’s priorities. • Lead onboarding in partnership with Solutions Engineering and Support, coordinating SDK integration, rollout and time to value. • Develop a deep understanding of AppHarbr and the mobile advertising ecosystem, advising customers on ad quality policies, product capabilities and best practices. • Analyze product usage and ad quality data to identify trends, recommend improvements and demonstrate business value through regular reviews. • Identify customer risks early and lead action plans to address adoption gaps, resolve concerns and prevent churn. • Drive renewal readiness and identify expansion opportunities across additional apps, teams and use cases, working closely with Sales. • Represent customer needs internally, translating feedback into clear priorities for Product, R&D and other stakeholders. • Coordinate customer escalations, ensuring clear communication, accountability and follow through. • Improve customer success processes, playbooks and reporting to support a growing global customer base. Requirements Requirements • 5+ years of experience in B2B technology customer success or strategic account management, including ownership of complex global accounts. • Experience working with mobile app publishers, game studios or mobile technology customers. • A proven track record of driving customer adoption, retention and account growth. • Strong technical understanding, with the ability to discuss SDK integrations across iOS, Android and Unity and work effectively with developers and technical teams. • Commercial judgment and the ability to connect product capabilities to customer goals, measurable value and expansion opportunities. • Strong analytical skills, with experience turning product and customer data into actionable recommendations. • Excellent spoken and written English, with confident presentation skills and the ability to influence technical stakeholders and senior executives. • Strong ownership, prioritization and problem solving skills, with the ability to move complex customer issues forward across teams. • Experience in mobile advertising, ad monetization, mediation or ad quality is a strong advantage. • Experience developing customer success processes in a growing technology business is an advantage. Working at GeoEdge GeoEdge helps protect the digital ecosystem from malicious ads and other threats. AppHarbr brings that expertise to mobile, helping app developers and publishers deliver safer, better advertising experiences. You’ll join a collaborative team that values curiosity, initiative and people who take ownership. This is an opportunity to work with leading global customers, influence a growing product and make a visible contribution to one of GeoEdge’s key growth businesses. GeoEdge is an Equal Opportunity Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin or protected veteran status.

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model. Our ideal candidate will have • 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based) • 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers • A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB • A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts • The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc • An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment • A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem • Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications) • Prior exposure to database, cloud, and infrastructure technology is a plus • Fluency in both Hebrew and English On a given day in this role you will • Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth • Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health & strategies for operating and maturing their MongoDB environments • Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues • Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions • Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization • Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field • De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same • Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio • Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan • Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization • Document all customer interactions in internal systems, including Gainsight and Salesforce.com • Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams • Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success • Forecast expected churn and growth to your senior leadership team • Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team • Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 426350

Description Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category. Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security. As VP of Customer Success, you'll lead and scale our global CS organization across Strategic, Enterprise, Commercial, and Digital Touch segments, with a track record of driving revenue growth while protecting and improving NRR. You'll own adoption, renewal, and expansion, partnering closely with Customer Solutions, Sales, Product, Engineering, Support, and Marketing to ensure customers realize measurable value from our platform. Responsibilities • Lead and scale a global Customer Success organization spanning Strategic, Enterprise, Commercial, and Digital Touch segments, with the right coverage model and team structure for each • Own retention and expansion outcomes, driving industry-leading NRR through proactive account management, risk mitigation, and expansion motions • Partner with Sales leadership on account planning, renewals, and expansion strategy to drive predictable, scalable revenue growth • Deliver a scalable Customer Success model (segmentation, playbooks, health scoring, QBRs, escalation paths) that works across a global, multi-region customer base • Serve as an executive sponsor for top strategic accounts, building trusted relationships with customer executives and champions • Collaborate cross-functionally with Product, Engineering, Support, Sales, and Marketing to close the loop on customer feedback, drive product adoption, and inform roadmap priorities • Build and mentor a high-performing, people-first leadership team; recruit, develop, and retain top CS talent globally • Track and report on key CS metrics (NRR, GRR, churn, expansion, adoption, CSAT/NPS, health scores) to executive leadership • Champion a customer-centric culture across the company, ensuring the voice of the customer influences strategy at every level Requirements • 10+ years in Customer Success, Account Management, or related revenue leadership roles, with 5+ years leading global CS organizations at scale • Experience in the security/cybersecurity industry strongly preferred • Proven experience supporting both SaaS and on-premise/hybrid deployment models • Demonstrated experience managing a multi-segment coverage model — Strategic, Enterprise, Commercial, and Digital Touch/Tech Touch customers — with tailored strategies for each • A track record of leading a CS organization responsible for $100M+ in revenue, with direct, specific experience helping scale that business while maintaining industry-leading NRR (able to speak concretely to the strategies, systems, and team changes that drove that outcome) • A genuine people-first leadership style — someone who invests in developing managers and ICs, builds trust across a global team, and leads with empathy alongside accountability • Strong cross-functional collaboration skills; a track record of effectively partnering with Sales, Product, Engineering, and Marketing leaders as true peers • Deep fluency in CS operating metrics and systems (NRR/GRR, churn, health scoring, CS platforms such as Gainsight/ChurnZero/Planhat, CRM tools) • Experience operating in a global, multi-region organization, with cultural fluency and experience managing distributed teams • Excellent executive presence; comfortable engaging with C-level customers Nice to Have • Experience in identity security, cloud security, or adjacent infrastructure security categories • Experience through a hyper-growth stage • Success with land and expand sales motion #LI-DNI

Description About Us Oligo is a fast-growing cybersecurity startup transforming how organizations protect their applications, cloud environments, and AI systems at runtime. Backed by top-tier investors including Greenfield Partners, Red Dot Capital Partners, Lightspeed, Ballistic Ventures, and TLV Partners, we're on a mission to make real-time security a reality. Oligo's industry's leading runtime security platform built to stop attacks in real time without stopping the business. We transform security from passive visibility to active protection across applications, cloud services, workloads, and AI systems. By uncovering the deepest layers of what actually runs in production, Oligo helps organizations prioritize exploitable vulnerabilities, detect malicious behavior as it happens, and stop modern attacks in their tracks. We are looking for a Technical Customer Success Manager to own our customer base outside the United States as we scale internationally. Reporting to the VP, Customer Success, you will take ownership of multiple accounts across Israel, Europe, and APAC, acting as both the commercial and technical point of contact for the region. A core focus of this role is driving renewals and upsell/expansion revenue - you will drive retention and growth across your territory as a key lever for the company’s overall growth. Key Responsibilities • Drive renewals and expansion revenue for the rest-of-world region as a primary goal - drive net revenue retention (NRR) through proactive renewal management and upsell/cross-sell strategy • Own the post-sale customer lifecycle end-to-end across multiple accounts in Israel, Europe, and APAC: onboarding, adoption, technical health, renewals, and expansion • Serve as both the commercial and technically credible point of contact for your portfolio, engaging directly with security engineers, platform teams, and CISOs • Drive deployment coverage and adoption - monitor the gap between what a customer is paying for and what they have actually instrumented, and act on it • Own runtime policy tuning, integration depth, and the quality of the signal Oligo delivers to customer internal workflows and environments. • Run business reviews framed around security outcomes and product usage • Operate a tiered coverage model: high-touch engagement for strategic accounts, and a lighter, Support-assisted motion for the long tail • Build and maintain health scoring and risk assessment for the region, surfacing churn risk early enough to act on it • Build and continuously improve the regional renewals and expansion motion, including forecasting, pipeline management, and risk mitigation for at-risk accounts • Partner closely with Sales on renewal and expansion opportunities, and with Product and R&D to feed regional customer insights into the roadmap • Partner with the Technical Account Manager and the Global Support & Operations team on onboarding, escalations, and anything requiring engineering attention • Act as an escalation point for critical customer issues across the region • Represent the voice of the rest-of-world customer in internal strategy and product discussions • Help define how Oligo covers the region as the customer base grows, building repeatable process rather than one-off solutions Requirements Qualifications • 4+ years in a customer-facing post-sales role in B2B SaaS - Technical Customer Success Manager, Technical Account Manager or Solutions Engineer • Proven track record of owning and exceeding renewal and expansion/upsell targets in a B2B SaaS environment • Several years of experience specifically within cybersecurity or a closely related technical domain (e.g., cloud security, application security, DevSecOps) • Hands-on experience with Kubernetes, containerized environments, Linux, and at least one major cloud platform - able to read a deployment charts and hold your own in a conversation with a App Sec or DevOps engineer • Deep technical understanding of modern software environments - cloud infrastructure, application architecture, APIs, and how security tooling integrates into customer environments • Working understanding of application security, vulnerability management, and how a SOC operates day to day • Comfortable identifying, adopting, and championing AI tools to improve CS workflows, efficiency, and customer experience • Comfortable engaging directly and credibly with technical stakeholders (security engineers, CISOs, SOC teams) • Strong commercial acumen, with experience contributing to a renewals/expansion forecasting process • Fluent Hebrew and English, written and spoken • Willingness and ability to work across time zones, covering European and APAC customers with occasional overlap with US colleagues • Excellent communication skills, with the judgment to operate independently as our first Customer Success hire outside the US • Based in Israel, with ability to travel to customers and to company offices as needed • Experience with CS tooling and platforms (e.g., Vitally, Totango, or similar) and CRM systems (e.g., Salesforce) Nice to Have • Familiarity with runtime security, eBPF, or application observability tooling • Experience integrating with SIEM or observability platforms • Relevant technical or security certifications or a technical background (engineering, solutions architecture, or similar) • Experience partnering closely with Support and IT/Security teams on shared customer workflows • Experience at an early-stage company where the process did not exist yet • An additional European language

At JFrog, we’re reinventing DevSecOps to help the world’s greatest companies innovate. Our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation. JFrog is a special place with a unique combination of brilliance, spirit, and just all-around great people. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production – a concept we call “liquid software”. Wouldn't it be amazing if you could join us on our journey? We’re looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with JFrog customers, focusing on three aspects: • Accelerate adoption of JFrog products and value realization. • Explore new opportunities for expansion by understanding the scope of customer use cases. • Enhance customer loyalty. As a Technical Success Manager at JFrog you will… • Be the customer’s trusted advisor • Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores • Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform • Provide Service to the JFrog Sales team by focusing on customers’ strategy, and make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on time • Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines • Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully • Monitor the customer's health and their perception of the JFrog brand by becoming a Platform Health Expert • By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform • Be the first point of escalation • Develop a full understanding of the JFrog Platform, including: • The value proposition and sales messaging • Out-of-the-box reporting where needed • Success journey planning and execution • Continuous communication and working relationship To be a Technical Success Manager at JFrog you need... • Bachelor’s/Master's Degree in Technology or business/management • 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery • 3+ years of experience in the software industry, preferably in SaaS companies • Ability to effectively liaise with customers and regional teams/leadership • Ability to effectively present technical presentations • Flexibility in working hours to accommodate our global presence • Occasional travel to visit customers in person in the Nordic region • Fluent English - Mandatory (read/write/speak)

Description About Sett Sett is a UA creative performance platform for mobile gaming. We build agentic AI systems that analyze performance data, generate diverse playable and video ad concepts, deploy them to ad networks, and continuously learn from the results. The full creative loop. Automated, and done better than humans only. The role As Sett scales, our customer organization becomes one of the company’s most critical growth engines. We are now looking for a VP Customer Success to build and lead that engine. This is not a classic Customer Success role. Your mission is to ensure that Sett’s customers do not just like working with us - they understand the value, achieve measurable outcomes, expand over time, and trust Sett as a strategic partner. Responsibilities • Build the CS (partnerships growth) operating system - Design and run the core operating system for onboarding, customer health, renewals, and expansion • Own growth & retention - Drive NRR, renewals, and expansion based on real customer value and readiness • Build & lead the Customer Org - Scale and manage the customer org, develop leaders, and build a high-performing team • Drive data discipline - Make customer decisions data-driven across health, retention, and revenue • Own cross-functional customer execution - Align sales, product, and delivery teams around the customer journey and lead a strong customer-first mindset • Build the customer playbook - Define how customers succeed, grow, and deliver feedback into the product Requirements • 8–12+ years in Customer Success, Account Management, or post-sale revenue leadership • Strong experience in team management, including managing managers • Proven ownership of NRR, renewals, retention, and expansion • Experience building customer success / customer growth systems from a messy or founder-led stage • Strong track record in hiring, developing, and upgrading teams • Strong ability to design and implement processes, workflows, and operating systems that drive measurable outcomes • High data discipline: dashboards, metrics, inspection, and accountability • Experience working closely with Product, Sales, Finance, and executive teams • Excellent communication skills with the ability to be clear, direct, and aligned across stakeholders • Ability to operate in high-speed, ambiguous startup environments