Customer Success Manager jobs in Ramat Gan

About The Position MazeBolt was named number #11 of DUNS 100 top companies to work at in Israel. Together, we have built more than just a workplace; we have built a culture of trust, teamwork, and innovation. This is an opportunity to join a fast-growing startup company composed of skillful team players, working closely with each other and a continuously growing worldwide customer base. MazeBolt empowers organizations to shift from reactive DDoS firefighting to proactive resilience – ensuring business continuity, customer trust, and measurable risk reduction. RADAR™ by MazeBolt is the patented DDoS Vulnerability Management solution that enables organizations to avoid downtime and safeguard business continuity through non-disruptive, continuous DDoS testing – proactively validating every layer of deployed DDoS security and addressing both current and evolving AI-driven threats. Job Description We are looking for a VP of Customer Success & Delivery to lead our global customer-facing organization, wearing two complementary hats: Customer Success and Service Delivery. Serving as a member of the Leadership Team, you will own the entire customer journey – driving customer value, satisfaction, retention, and growth, while ensuring flawless delivery of our Professional Services and Customer Success management. On the Customer Success side, you will shape and execute the company's customer success vision, aligning business outcomes with our cutting-edge cybersecurity products and building long-term relationships that deliver measurable business impact for enterprise and Fortune 500 customers. On the Delivery side, you will lead global product installations and deployments, oversee professional services and technical account activities, and ensure excellent, timely service delivery across the team. This role is both strategic and hands-on. It is ideal for a proven leader with strong cybersecurity domain expertise, experience building and managing global technical and customer-facing teams, and a passion for execution, quality, and customer value. The ability to work independently in a fast-paced environment is vitally important. You will be accountable for excellent service delivery, customer success, and professional service activities, and for managing the day-to-day operations of the team including driving customer goals, product engagement, research, and ongoing projects. What You'll Do Own the end-to-end customer journey across Customer Success and Professional Services, partnering with Sales on pre-sales technical activities, ensuring customers achieve maximum value from MazeBolt's solutions. Lead, recruit, and manage a world-class, global customer-facing team with strong technical capabilities. Design and implement a Customer Success culture focused on execution, quality, mentorship, and open feedback. Drive customer satisfaction, retention, and growth by aligning business outcomes with our products. Lead global design, installation, and deployment of the product across customer environments. Share best subject matter practice methodology with customers and partners to drive their success and ours. Define and lead research assignments, complex technical projects, and team KPIs. Oversee support case management to ensure tickets are completed successfully, accurately, in a timely manner, and to the customer's satisfaction. Ensure excellent product understanding and subject-matter knowledge throughout the team. Partner closely with the Sales team on expansion, renewals, and technical wins, and collaborate with cross-functional teams as a leader. Requirements 5+ years of proven leadership managing Professional Services / Customer Success / Pre and Post-Sales / Operations teams, with a demonstrated ability to efficiently manage complex technical projects connected to service delivery while thriving under pressure and maintaining a can-do, positive approach. Proven experience building and managing global, customer-facing technical teams in a B2B environment. Must include international experience working with US and EU customers. 2+ years of hands-on in-depth technical experience and a good technical understanding of network topologies, protocols, or other areas of cybersecurity. Proven track record of consistently delivering high-impact value to customers. Service oriented, with very strong interpersonal and communication skills. Willingness to travel internationally from time to time to customers and team locations. Excellent written and spoken English. Experience working with BFSI (banking, financial services, and insurance) customers. Experience working with Fortune 500 and large enterprise customers – an advantage. Bachelor's degree in engineering, computer science, or a related field – an advantage.

We Are - https://youtu.be/qnGZPcqK_H4 Humanz is a leading startup in the creator economy space. We are changing how brands and influencers worldwide work together. Your fast-growing team manages all the Israeli clients. Do you have a deep connection and familiarity with the world of influencers? We at HUMANZ Israel are expanding and looking for a player to strengthen our team in Israel for the position of Customer Success Manager! The role includes managing and leading campaigns for social media influencers and ongoing work with the influencers and with our clients. As a Customer Success at Humanz, you will play a critical role in facilitating the company’s growth and adoption among top brands. Primary responsibilities will include: • Manage and execute influencer campaigns from start to finish to maximize ROI for clients. • Source and negotiate with influencers to secure the best partnerships. • Maintain clear and effective communication with clients and influencers. • Provide comprehensive briefing to influencers to ensure alignment with campaign goals. • Optimize campaigns based on performance data to improve results. • Assist clients with all aspects of campaign management, ensuring their satisfaction and success. • Collaborate with brands to establish and manage long-term influencer marketing budgets. Work closely with internal teams to ensure the successful execution of campaigns and achieve growth targets. • Identify opportunities to upsell and cross-sell additional Humanz services and solutions to existing clients, driving revenue growth. • Stay updated on influencer marketing trends, competition activities, and industry developments, providing feedback and insights to the company's product and marketing teams. • Prepare regular reports on sales activities, revenue projections, and campaign performance for internal and external stakeholders. * Full-time job from our office in Ramat gan* Requirements - Bachelor's degree in Business, Marketing, or a related field - Proven experience in managing influencer campaigns or paid media, ideally on the brand side. - Strong understanding of influencer marketing trends and the social media landscape - Excellent communication, negotiation, and relationship-building skill

About Us Humanz is a global leader in the creator economy space, transforming how brands and influencers collaborate. Our fast-growing team in Ramat Gan manages top-tier clients in the Israeli market, driving impactful marketing campaigns powered by cutting-edge technology. About The Role As a Customer Success Manager Lead, you'll be at the heart of our Israeli operation, managing a team of talented CSMs. Your role will focus on optimizing retention, adoption, and growth within our client base while mentoring your team to achieve excellence. Key Responsibilities • Lead and Mentor Your Team: Manage and develop a team of Customer Success Managers, empowering them to exceed targets while fostering a positive and collaborative work environment. • Drive Customer Success: Oversee client relationships, ensuring smooth onboarding, training, and ongoing support. Step in hands-on to manage key accounts when necessary. • Achieve Team KPIs: Consistently meet retention, revenue, and adoption goals by setting clear expectations and supporting team performance through coaching and actionable insights. • Cross-Functional Collaboration: Work closely with Sales, Product, and Finance teams to align customer needs with business goals, enhance product offerings, and drive long-term success. • Customer Advocacy: Be the voice of the customer, providing insights and feedback to internal teams to continuously improve the customer experience. Requirements • Experience: 3-5 years in Customer Success, Account Management, or Sales roles in the Israeli market. Experience managing a team is a strong advantage. • Leadership Skills: Proven ability to mentor and lead a team, fostering growth both personally and professionally. • Marketing Expertise: Previous experience in the influencer marketing industry is a significant advantage. • Data-Driven Mindset: Strong analytical skills, with proficiency in Excel and data visualization to drive insights and decision-making. • Dynamic and Adaptable: Thrive in a fast-paced, startup environment, prioritizing tasks effectively while maintaining high-quality results. • Collaboration: Excellent interpersonal and communication skills, with the ability to work across teams and build strong relationships with internal and external stakeholders.

About Sisense At Sisense, we are redefining how data and AI are embedded into modern software products. We empower modern product, data, and engineering teams to deliver AI-driven analytics, governed data models, and conversational insights directly inside their customer-facing applications and operational workflows. Through cutting-edge developer frameworks like Compose SDK, embedded AI Assistant capabilities, and integration protocols like MCP (Model Context Protocol), Sisense enables global software companies and enterprises to turn raw data into intelligent product features. Why Join Our Customer Success Team? As a Customer Success Manager, you will serve as the strategic and operational partner for a portfolio of international, high-growth Mid-Market and Enterprise SaaS and enterprise accounts. You will work closely with Product Managers, Data Engineers, Architects, and C-level executives to help them integrate Sisense deeply into their applications. Your goal is to drive rapid time-to-value, expand consumption (including our AI model/credit frameworks), maximize net retention (NRR), and ensure long-term platform growth. Work Schedule: Monday – Friday (aligning with global markets) What You’ll Do • Manage a dedicated portfolio of global Mid-Market and Enterprise accounts, acting as their trusted advisor and embedded analytics strategist. • Partner with customer engineering, product, and data teams to guide architecture, developer integration, and adoption of Sisense Intelligence & AI capabilities. • Build multi-threaded relationships across Product, R&D, and C-Suite stakeholders to align analytics strategy with business outcomes. • Plan and lead executive business reviews demonstrating tangible ROI, platform adoption, and business impact. • Partner with Solutions Architects, Product Management, Support, and Sales to advocate for customer needs and resolve complex technical blockers. • Proactively identify health risks, technical roadblocks, or adoption gaps, implementing proactive mitigation strategies. About You • You are comfortable discussing SaaS architecture, embedded software development, APIs, and data infrastructure with developers and product managers. • You have a proven track record of managing enterprise renewals, expansion goals, and complex commercial conversations. • Exceptional written and verbal communication skills in English, capable of presenting complex technical and business concepts to C-level executives. • Agile, adaptable, and comfortable navigating fast-changing technologies (including AI tools and modern analytics architectures). Requirements • 4+ years of experience as a CSM, Technical Account Manager, or Solutions Consultant managing Mid-Market or Enterprise B2B SaaS accounts. • Direct experience in the Analytics, Data Engineering, Business Intelligence (BI), DevTools, or API-first SaaS space. • Proven track record of managing complex commercial negotiations, renewals, and revenue retention targets. • Experience working directly with technical persona groups (Data Engineers, Product Managers, R&D Leads, VP Engineering). • Strong understanding of data modeling, SQL, API integrations, or SDK-driven architectures is a major plus. • Ability to work Monday through Friday to align with international global markets. • Native/Fluency in English (written and spoken). How You’ll Ramp By Day 30 • Complete Sisense onboarding and technical enablement, gaining a deep understanding of our platform, Compose SDK, and Sisense Intelligence (AI) features. • Shadow customer calls, executive business reviews, and platform onboarding sessions. • Build relationships with internal technical partners (Solutions Architecture, Support, Product). By Day 60 • Take full ownership of your global book of business. • Formulate strategic account penetration and risk-mitigation plans for key accounts. • Lead your first technical adoption and business review sessions with client executives. By Day 90 • Operate as a trusted advisor to your accounts, driving adoption of Sisense AI/embedded capabilities. • Drive predictable renewals, identify upsell opportunities, and contribute directly to NRR growth.