Product Manager

About the Role

Description At ONE ZERO, we’re building a new kind of banking experience, powered by Ella, our AI private banker and the face of the bank, handling the vast majority of customer interactions. We’re looking for a Product Manager to lead the evolution of customer service at ONE ZERO, shaping how Ella and our human bankers work together to deliver a better banking experience. We’re looking for someone AI-native, highly curious, analytical, and hands-on, someone who goes deep into problems, gets things done, and is focused on measurable impact. Your Day-to-Day • Own the customer service experience end-to-end, across both Ella and the bank’s human bankers and service teams. • Define how Ella and human bankers should work together, and turn that into product and operational improvements. • Work hands-on with AI and LLMs every day: exploring, testing, prototyping, and improving customer interactions. • Dive into conversations, service data, and operational metrics to identify root causes, opportunities, and areas with the highest potential impact. • Solve problems hands-on - not just define them, and drive initiatives from insight through execution. • Define clear success metrics, measure impact and ROI, and use data to continuously prioritize what matters most. • Work closely with bankers and service teams, turning frontline insights into scalable improvements. • Lead initiatives across Product, Engineering, Data, Operations, and Customer Service. Requirements • 3-5 years of experience in Product Management or another high-ownership, analytical role in a technology company. • Strong hands-on experience with AI and LLM tools - Must. • Proven ability to drive measurable results and take ownership from problem definition through execution. • Strong analytical and problem-solving skills, with the ability to go deep and get to root causes. • Ability to define and measure product and business impact, including ROI and operational outcomes. • Independent thinker with strong judgment, curiosity, and creativity. • Comfortable getting into the details, getting your hands dirty, and solving problems directly when needed. Advantages • Experience with AI-powered customer experiences, conversational AI, or customer service. • Experience in fintech, banking, or another regulated environment. • Technical orientation and experience prototyping AI-based workflows or solutions.

Workplace

• Tel Aviv-Yafo