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About the Role
Description Notch is the AI operating system built for enterprises running complex, regulated operations. We deploy purpose-built agents that resolve real workflows end-to-end, compliantly and at scale across insurance and financial services. We’re a fast-growing startup at the forefront of the AI revolution, helping companies scale smarter and cut costs. Our platform connects customer and employee interactions with back-office systems to automate complex workflows end-to-end - all delivered with the highest standards for auditability, explainability, and governance. Backed by top-tier VCs, Notch has raised $45 million to date, including a $30 million Series A in March 2026 led by Headline, with participation from Lightspeed, Jibe Ventures, Illuminate Financial, Munich RE, and Phoenix. About The Role: As an Agent Product Manager at Notch, you will work directly with enterprise customers to design, deploy, and optimize AI agents tailored to their brand and workflows. You’ll own customer outcomes end-to-end, act as the bridge between customers and engineering, and help shape the future of our platform through real-world insights. What You'll do: • Design, build, and refine AI agents alongside customers - diving deep into their workflows, challenges, and goals to craft tailored solutions. • Create fast feedback loops with engineering - translating real-world needs into product improvements and new capabilities. • Partner closely with your engineering pod to deliver new features and enhancements that support specific customer use cases. • Own the full lifecycle of customer AI agents - from initial deployment through ongoing optimization and success. • Represent Notch externally - collaborating with enterprise customers, driving key deployments, and showcasing the future of AI-powered CX. Requirements • Have 5+ years of relevant experience (e.g., product lead, Technical project lead). • Are technically savvy - able to understand system integrations, workflows, and AI agent design. • Possesses strong communication and relationship-building skills. • Are comfortable operating in fast-paced, ambiguous environments, shaping solutions on the fly. • Have excellent verbal and written communication skills in English.
