Travel Booster by Galor

Know how travel agencies really work? Help us build the system they run on. Our mission has always been the same: world-class technology for the travel industry. Travel Booster is a constantly improving ERP for travel agencies, tour operators and travel management companies. It takes the complexity out of their daily work so they can do more, faster. We're looking for a Customer Operation Specialist who understands travel from the inside. If you've worked with bookings, GDS systems, suppliers or agency back-office, you already speak our customers' language. What your day-to-day will look like ✓ Be the go-to expert for complex customer issues across bookings, operations and back-office workflows ✓ Build long-term relationships with travel agencies, tour operators and TMCs ✓ Keep customers satisfied with professional, knowledgeable support ✓ Manage the day-to-day operational side of your customer accounts ✓ Mobilize internal teams (Product, R&D, QA) on behalf of your customers ✓ Lead full system implementations on-site, from setup to go-live What will make you stand out? ✓ Experience in the travel industry: travel agency, tour operator, TMC, airline, hotel chain or travel-tech company ✓ Familiarity with GDS systems (Amadeus, Sabre, Galileo) or other booking and reservation platforms ✓ Customer support, customer success or implementation experience in a B2B or SaaS environment ✓ A technical mindset and strong problem-solving skills ✓ Excellent communication skills in Hebrew and English Why join us ✓ Turn your travel know-how into a tech career ✓ Work with leading players in the travel industry Requirements What will you bring to the team? ✓ 2+ years of proven experience in customer relations or operations in complex environments, with a strong business focus ✓ Familiarity with the travel / traveltech industry – a must. For example, experience at a travel agency, tour operator, TMC, airline, hotel chain or travel-tech company ✓ Analytical, methodical and strong troubleshooting skills ✓ Highly service-oriented, with excellent interpersonal communication skills ✓ Excellent written and verbal English Advantages: ✓ Hands-on experience with Gilboa or Travel Booster ✓ Experience with GDS systems (Amadeus, Sabre, Galileo) or other booking and reservation platforms ✓ Training experience ✓ Additional languages

We've come a long way since we first opened our doors, but our mission has always stayed the same: to provide world class solutions for the travel industry. Travel Booster is a constantly improving ERP solution that frees users from the complexities of creation so they can do more, faster. We are looking for a Customer Operation to join our team. How your day to day as a Customer Operation Specialist will look like? Provide timely support for applicant complex issues Building and maintaining long-term relationships with customers Ensure customer satisfaction by providing professional customer support Manage day-to-day operational aspects of the customers Managing internal organizational resources to the benefit of the customers Full implementation of the system at the customer's site Requirements What will you bring to the team? 2+ years proven experience in customer relations/operations, in complex environments, with a strong emphasis on business aspects Analytical, methodological, and troubleshooting abilities Familiar with the traveltech industry - Mandatory Highly service oriented, excellent interpersonal communication skills Control over Gilboa or Travel Booster software - Mandatory Training experience - Advantage A high level of writing and verbal proficiency in English Additional languages - Advantage

We've come a long way since we first opened our doors, but our mission has always stayed the same: to provide world class solutions for the travel industry. Travel Booster is a constantly improving ERP solution that frees users from the complexities of creation so they can do more, faster. We are looking for a Senior Project Manager to join our team. As a Project Manager on this team, you'll be at that forefront, using your leadership skills and technical expertise to help customers achieve incredible results. You will juggle multiple projects at any given time. You will help us get better at planning and executing these projects. You will also put in place the measurements and data to help us better understand and communicate our capacity and commitments. This role will report to the Head of Customer Experience. What will be your day to day as a Project Manager? ✓ Build strong relationships with our Customers to understand their needs and ensure their success with travelbooster.com ✓ Own the prioritization and sequencing of the project execution: Plan and execute projects and manage their onboarding with a high level of complexity and uncertainty including managing project scope, requirements changes, multiple and competing demands and priorities as well as determining and conveying impact on budget, time and risk using appropriate fact-based metrics / assumptions. ✓ Serve as the main point of contact and liaison between customers and the rest of the Travel Booster team ✓ Keep up with rapidly changing projects, requiring fast and smart decision making ✓ Understanding the customer's business flows, eco-system, and system needs, as well as representing the customer's voice is critical to delivering a successful solution ✓ To ensure continued engagement with customers, provide technical support, training sessions, and guidance during and after the project Requirements What will you bring to the team? ✓ 5+ years proven experience in Technical Project Management, in complex environments, with a strong emphasis on customer service and business aspects within Saas tech companies ✓ 5+ years of experience in system integrations, APIs and data serialization formats (JSON, XML) ✓ Training experience - Advantage ✓ Experience working with Elasticsearch - Advantage ✓ Analytical, methodological, and troubleshooting abilities ✓ Strong team player to able to work closely with our sales, marketing, product, and R&D teams to deliver exceptional customer experiences ✓ Capable of working effectively in a dynamic environment. ✓ Highly service oriented, excellent interpersonal communication skills ✓ Familiar with the travel industry - a major advantage ✓ Industrial and management engineering degree - Advantage ✓ Excellent English writing and verbal skills ✓ Additional languages - Advantage

We've come a long way since we first opened our doors, but our mission has always stayed the same: to provide world class solutions for the travel industry. Travel Booster is a constantly improving ERP solution that frees users from the complexities of creation so they can do more, faster. We are looking for an experience (5+ years) hands-on Software Engineer who will design and implement scalable, production-ready solutions and integrate modern technologies such as LLMs, MCP, and agent-based frameworks into our platforms. In addition to driving innovation, this role will involve full-stack development for web applications and backend services, ensuring seamless integration of advanced capabilities into our existing ecosystem. What will your job look like? Develop APIs and microservices for integration with internal and external systems Build and deploy AI-powered features using LLMs (OpenAI, Azure OpenAI, Hugging Face). Implement MCP-based integrations for context-aware workflows. Create and orchestrate AI agents for automation and intelligent decision-making. Write production-grade code for AI workflows, including prompt engineering, function calling, and agent orchestration. Integrate AI services into ERP, web apps, and backend systems. Evaluate and recommend AI tools, frameworks, and best practices (LangChain, LlamaIndex, MCP). Create orchestration layers for intelligent workflows and automation Drive internal education and help teams leverage AI effectively – MCP, Agents. Ensure AI models and agents are monitored, retrained, and optimized for performance. Implement CI/CD pipelines for deployments. Apply responsible AI principles, data privacy, and compliance standards. Requirements All you need is... Required Skills & Qualifications Strong experience in JavaScript/TypeScript, C#, React, and Node.js. At least 5 years of experience in software development using these technologies. Backend development experience with REST APIs, microservices, and cloud environments. Experience building AI agents and multi-agent systems for task automation. Familiarity with Model Context Protocol (MCP), and AI agent frameworks. Solid experience integrating LLMs into applications (OpenAI API, Azure OpenAI, open source LLMs modules). Experience building APIs, microservices, and scalable architectures. Familiarity with containerization (Docker, Kubernetes) and CI/CD. Knowledge of prompt engineering and integration patterns. Experience with fine-tuning and deploying models in production. Excellent interpersonal skills, Proactive, Fast learner and team player Knowledge in Agile and Scrum - Advantage Excellent English writing and verbal skills – Mandatory Travel Booster is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

We've come a long way since we first opened our doors, but our mission has always stayed the same: to provide world class solutions for the travel industry. Travel Booster is a constantly improving ERP solution that frees users from the complexities of creation so they can do more, faster. We are looking for a hands-on engineer to own our cloud infrastructure and CI/CD pipelines on AWS with Azure DevOps (Pipelines & Releases). You will take over existing infrastructure and pipelines written in PowerShell and Python, stabilize & improve them, and lead AI/LLM enablement across Dev, QA, and Support, including building internal agents, integrating with LLMs (via MCP and other frameworks), and driving AI adoption in day-to-day workflows. You'll partner closely with R&D to streamline builds, deployments, environment management, and observability, while also pushing upgrades and optimizations in AWS services. What will your job look like? Key Responsibilities CI/CD & Cloud Infrastructure Own, maintain, and enhance Azure DevOps Pipelines & Releases (multi-stage YAML/classic) for builds, deployments, and scheduled tasks. Refactor existing PowerShell, javascript and Python pipeline scripts for reliability, security, and performance. Implement pipeline templates, gates, approvals, artifact versioning, and automated rollbacks. Introduce pipeline observability (dashboards, alerts, metrics) and enforce branching, tagging, and release standards. Operate and improve AWS environments (Prod/Stage/Dev/QA), including networking, compute, storage, databases, security, and cost management. Implement Infrastructure as Code (IaC) (Terraform or AWS CloudFormation); manage parameter stores/secrets. Automate environment lifecycle: provisioning, configuration, blue/green & canary releases, and disaster recovery. Drive updates and improvements across services (e.g., EKS/EC2/Lambda, RDS/DynamoDB, ElastiCache, S3, CloudFront/ALB/ELB, Route 53, CloudWatch, Systems Manager, IAM, KMS). Standardize and automate Dev/QA/SIT/UAT environments; ensure parity with Production where relevant. Build ephemeral preview environments per PR; manage test data seeding/anonymization. Collaborate with QA to integrate test orchestration (smoke/regression) into pipelines with gates and quality metrics. Implement monitoring/alerting (CloudWatch, Prometheus/Grafana), logging (CloudWatch Logs/OpenSearch), and distributed tracing (X-Ray/OpenTelemetry). Harden IAM (least privilege, scoped roles), secrets management, key rotation, and compliance checks. Track and optimize AWS spend (rightsizing, autoscaling, lifecycle policies). AI/LLM Enablement Build and deploy AI-powered features using LLMs (OpenAI, Azure OpenAI, Hugging Face). Implement MCP-based integrations for context-aware workflows. Design and build internal AI agents (for Dev/QA/Support) to assist with triage, runbooks, test data generation, log analysis, and developer productivity. Integrate LLMs via secure patterns (e.g., Model Context Protocol (MCP), retrieval-augmented generation, prompt engineering, guardrails, and observability). Create tooling that plugs AI into pipelines/workflows (PR summaries, release notes, changelog generation, incident post-mortems). Establish data governance for AI: access control, PII handling, prompt/data sanitization, and auditability. Write production-grade code for AI workflows, including prompt engineering, function calling, and agent orchestration. Integrate AI services into ERP, web apps, and backend systems. Requirements All you need is... Required Skills & Qualifications 5+ years working with AWS in production (multi-account, multi-env). 3+ years with Azure DevOps (Pipelines/Releases), including YAML pipelines. Strong javascript, PowerShell and Python for automation and pipeline tasks. Hands-on experience with IaC (Terraform or CloudFormation). Solid understanding of networking, security (IAM/KMS), containers (Docker; EKS preferred) or serverless (Lambda). Experience integrating LLMs/AI into engineering workflows (agents, prompt engineering, RAG, MCP or similar). Proven track record of CI/CD best practices, release orchestration, artifact/version management, and rollback strategies. Experience with OpenAI/Azure OpenAI, Anthropic, or other LLM providers; familiarity with MCP. Knowledge of Node.js build/deploy pipelines (to align with parts of our stack). Exposure to C++ build systems (beneficial for our business logic components). Observability stack: OpenTelemetry, Grafana, Loki/ELK/OpenSearch. Security/compliance tooling (e.g., CIS benchmarks, AWS Config, Inspector). Experience with fine-tuning and deploying models in production. Excellent interpersonal skills, Proactive, Fast learner and team player Knowledge in Agile and Scrum - Advantage Excellent English writing and verbal skills - Mandatory Travel Booster is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce