Milestone AI

About the Role Milestone builds the AI engineering-intelligence platform that helps engineering organizations understand and maximize the impact of AI on software development – giving leaders clear visibility into AI adoption, spend, and quality across their teams. We're a fast-moving team of talented, ambitious people who think independently, take ownership, and love solving real problems at scale. The Role We're looking for a Senior Customer Success Manager to own the relationship with our customers from onboarding through renewal and expansion. You'll be the trusted advisor our customers rely on – leading every conversation, driving adoption of Milestone across their engineering teams, and turning new accounts into long-term partners and advocates. This is a high-ownership individual-contributor role: you'll manage a portfolio of B2B SaaS accounts end to end, and you'll define how we do Customer Success by building the playbook the rest of the function will scale on. It's an ideal fit for someone who wants real impact and a seat at the table as we grow. What You'll Do Lead client communication. Be the primary point of contact for your accounts – running clear, proactive, executive-ready conversations and acting as the voice of the customer inside Milestone. Manage relationships. Build relationships with stakeholders from engineering leaders to individual developers, understanding their goals and ensuring they get measurable value from Milestone. Drive onboarding and adoption. Own the customer journey from kickoff through go-live and beyond – delivering fast time-to-value and growing usage across teams. Own the CS playbook. Define and continuously improve our Customer Success motion: onboarding frameworks, health scoring, QBRs, and the processes that will let the function scale. Be the voice of the customer. Partner closely with Product and Engineering, bringing customer feedback and insights back to shape the roadmap. What You'll Bring 5+ years of experience in Customer Success, Account Management, or a comparable client-facing role. Proven track record in B2B SaaS, managing and growing a portfolio of accounts. Exceptional communication and relationship-building skills – comfortable leading conversations with both technical and executive stakeholders. A track record of driving onboarding, adoption, and retention, with the data instincts to back it up. Strong technical orientation and ability to have conversations with senior R&D management Fluent English; fluent Hebrew is an advantage. Nice to Have Familiarity with the software development lifecycle and how engineering teams work. Experience standing up or scaling a Customer Success function.

Tech Stack: Python, Django, SQL, AWS, GCP, PostgreSQL About the Role As a Senior Backend Engineer, you'll build and evolve the backend systems that process millions of developer and AI interactions. You'll architect scalable APIs, optimize data throughput, and ensure system reliability across distributed cloud environments. What You'll Do Design and implement backend services and APIs for large-scale data processing Build secure, high-performance systems across cloud environments Optimize infrastructure for scale, reliability, and maintainability Work closely with co-workers and product to integrate new analytics capabilities What We're Looking For 5+ years of backend development experience, ideally with Django and Python Deep understanding of SQL, API design, and distributed systems Experience deploying and operating in AWS or GCP Familiarity with modern CI/CD and monitoring practices A proactive mindset and enthusiasm for building foundational technology Why Join Us? Contribute to innovative analytics products shaping developer productivity worldwide. Work with a collaborative, mission-driven team dedicated to technical excellence. Competitive salary, equity, comprehensive benefits, and career growth opportunities. Influence core architectural decisions and build infrastructure powering the future of analytics.

Tech Stack: Databricks, Python, SQL, AWS, GCP About the Role Milestone is seeking a Senior Data Engineer to design and manage the core data infrastructure that powers our analytics and AI insights. You'll go beyond traditional pipeline work — designing systems that unify data from diverse environments and enable scalable, high-quality analysis. What You'll Do Design, build, and maintain robust data pipelines and scalable architectures Work across cloud and internal systems to develop seamless data integrations Build and optimize data models supporting analytics, reporting, and ML workloads Ensure data quality, governance, and performance at scale Collaborate with backend and product teams to deliver data-driven features What We're Looking For 5+ years of data engineering experience Strong proficiency in Python, SQL, and distributed data systems (Databricks, Spark, etc.) Hands-on experience with AWS and/or GCP Ability to architect, optimize, and troubleshoot multi-environment data flows Excellent communication and collaboration skills Why Join Us? Contribute to innovative analytics products shaping developer productivity worldwide. Work with a collaborative, mission-driven team dedicated to technical excellence. Competitive salary, equity, comprehensive benefits, and career growth opportunities. Influence core architectural decisions and build infrastructure powering the future of analytics.

We’re looking for a Full-Stack Engineer who’s passionate about building polished, data-rich user experiences. You’ll work across the stack — from backend logic and APIs to modern, responsive frontends that make complex insights intuitive. What You’ll Do Build and maintain end-to-end product features across backend and frontend Work with design and product to create clear, impactful visualizations Integrate APIs and optimize performance across the stack Ensure scalability, maintainability, and clean, high-quality code Participate in architectural discussions and product shaping What We’re Looking For 5+ years of full-stack development experience Proficiency in Django/Python and SQL Experience with modern frontend frameworks (React, Vue, or similar) Understanding of cloud infrastructure (AWS, GCP) Strong attention to UX and a passion for delivering great products Why Join Us? Contribute to innovative analytics products shaping developer productivity worldwide. Work with a collaborative, mission-driven team dedicated to technical excellence. Competitive salary, equity, comprehensive benefits, and career growth opportunities. Influence core architectural decisions and build infrastructure powering the future of analytics.

Milestone is a fast-growing AI engineering intelligence company, helping enterprises measure AI spend, agents and engineering ROI across their organizations. We're a 20-person team building at the intersection of data, AI, and product analytics, and we're looking for a Senior Solutions Engineer to play a key role in our customer-facing technical efforts. This is a hands-on, high-ownership role suited for someone who enjoys working closely with customers while diving deep into technical problem-solving in a startup environment. What You'll Do Lead technical demos and product deep-dives during sales cycles and for paying customers post-sale Act as the technical bridge between customers and R&D, performing initial investigations of customer-reported issues Provide occasional Tier 3 support for complex or escalated cases Own and implement customer-facing analytics tools, including configuring Apache Superset connected directly to our datalake Collaborate with Sales, Product, and Engineering to translate customer needs into scalable solutions Help shape technical processes and best practices in a small, fast-moving team What We're Looking For Required 5+ years in a customer-facing technical role (Solutions Engineer, Sales Engineer, Technical Consultant, etc.) Strong technical troubleshooting skills and comfort working across data, APIs, and integrations Experience implementing or configuring BI / analytics tools (e.g., Superset, Looker, Tableau) Excellent communication skills with both technical and non-technical stakeholders Ability to thrive in a startup environment with broad responsibilities Why mstone.ai Be part of a category-defining AI native company at an early stage Work in a small, high-impact team where ownership and autonomy are core Influence customer experience, product direction, and technical execution

About the Role As a Sales Development Representative at Milestone, you will be the driving force behind our lead generation efforts, helping to expand our customer base and accelerate growth. Your role will involve outbound and inbound prospecting, creating exceptional first impressions, and delivering a world-class customer experience during the qualification process. You'll engage directly with high-level decision-makers to introduce our solutions and identify potential opportunities. Key Responsibilities: Prospecting & Lead Generation Identify potential clients through research, inbound leads, and outbound outreach (e.g., emails, cold calls, LinkedIn). Build and manage a robust pipeline of qualified leads, leveraging CRM tools to track engagement and activities. Customer Outreach Engage with decision-makers (e.g., CTOs, Engineering VPs) to understand their needs and introduce Milestone's solutions. Customize outreach strategies for different industries and use cases, clearly articulating Milestone's value in addressing their unique challenges. Lead Qualification Evaluate leads by uncovering their business needs, budget, and timeline using targeted and insightful questions. Provide detailed lead insights to the sales team to ensure a smooth transition for the next stages of the sales process. What You'll Need to Succeed: 1-2 years of experience in sales or business development, ideally within a technology-focused environment. Exceptional communication skills in English (both written and verbal) with a persuasive and confident demeanor. Understanding of engineering concepts and the ability to explain technical topics to a technical audience. Self-motivated and driven to excel in a fast-paced, dynamic environment. Strong multitasking and prioritization abilities, thriving under change and ambiguity. Why Join Milestone? Opportunity to work at the forefront of GenAI and engineering insights technology. A collaborative and innovative work environment with growth potential. Play a pivotal role in shaping the customer journey and driving the success of our sales efforts. Apply Today: If you're passionate about technology, thrive in a dynamic environment, and are eager to make an impact, we'd love to hear from you!