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About the Role
We are looking for a Help Desk Technician to the IT team and provide technical support to employees across the organization. The role includes troubleshooting hardware, software, network, and access-related issues, managing IT service requests, and ensuring a high level of user satisfaction. Responsibilities Provide Level 1-2 technical support, both remotely and on-site. Troubleshoot hardware, software, and network issues. Install, configure, and maintain Windows workstations and IT equipment. Manage users and permissions in Active Directory and Microsoft 365. Support basic network connectivity (LAN, Wi-Fi, VPN). Handle IT onboarding and offboarding processes. Manage and track support tickets through resolution. Maintain IT documentation and equipment inventory. Requirements 2+ years of experience in Help Desk or IT Support roles. Strong knowledge of Windows 10/11. Hands-on experience with Active Directory and Microsoft 365 (Exchange Online, Teams, OneDrive). Basic understanding of TCP/IP, DNS, and DHCP. Excellent troubleshooting and problem-solving skills. Strong communication skills and a service-oriented mindset. Ability to prioritize tasks and work under pressure. Fluent Hebrew and technical English proficiency. Additional Notes Full-time position. Paid on-call duties. Competitive salary based on experience. Nice to Have IT certifications (CompTIA A+, MCSA, Microsoft 365, CCNA). Experience with ticketing systems (ServiceNow, Jira, SysAid). Familiarity with Intune, SCCM, remote support tools, or virtualization. Experience supporting large enterprise environments.
Workplace
- Holon
