Technology Trainer jobs in Israel

Description We are seeking a motivated and hands-on Technical Trainer or Customer Enablement Specialist with experience delivering customer and partner training in SaaS environments. The ideal candidate is passionate about helping users adopt new technologies, creating effective learning materials, and delivering engaging training experiences. In this role, you will own the end-to-end training ecosystem for AudioCodes Meeting Insights, including course development, training delivery, certification programs, and learning resources. You will work cross-functionally with Product, Customer Success, R&D, and Business teams at HQ and globally to ensure customers, partners, and internal stakeholders are fully equipped to succeed with our platform. What You Will Gain • Hands-on experience with cutting-edge Conversational AI technologies in real enterprise environments · A key role in supporting customer adoption and success through effective training and enablement programs. • Deep exposure to both technical and business domains through close collaboration with Product, R&D, and customer-facing teams • Opportunities to grow your expertise in AI, SaaS, and customer enablement, with strong potential for career advancement • The ability to influence product adoption and customer success at scale • Contribution to an award-winning solution, recognized as the “Best Use of AI” at the UC Awards 2024 About Us AudioCodes (NASDAQ, TASE: AUDC) brings over 30 years of expertise in enterprise voice services, with a strong track record of innovation in Conversational AI SaaS applications. Our Voice.AI platform powers workplace transformation for more than 50 Fortune 100 enterprises, enabling smarter, AI-driven collaboration. Meeting Insights, launched in early 2024, has rapidly gained traction with hundreds of customers and POCs. We are now entering an exciting new phase of growth and product evolution. We are an open, inclusive, and diverse organization where employees are at the heart of everything we build. We offer a flexible, collaborative environment and meaningful opportunities for career growth. Your mission · Own and execute the design, development, and delivery of training programs, courses, and certification tracks for Meeting Insights. • Build and maintain a comprehensive knowledge base for internal teams (sales engineers, support, customer success), partners, and customers • Collaborate with Professional Services, partners, and customers worldwide to identify and address training needs • Work closely with Product Management, Technical Writing, and Marketing to develop high-quality onboarding and training materials • Design and deliver hands-on, technical training sessions (virtual and/or in-person) • Continuously improve training effectiveness באמצעות feedback, analytics, and evolving product capabilities Requirements · 2+ years of experience in training, customer enablement, customer success, technical support or related SaaS roles. • Strong organizational skills with the ability to manage multiple training initiatives end-to-end • Excellent technical communication and presentation skills • A customer-centric mindset with a strong focus on driving customer success • Proven experience delivering technical training to groups (in-person or virtual) · Experience developing training materials, onboarding content, user guides, knowledge base articles, or instructor-led training programs. • Experience writing technical documentation, training materials, or application notes • Excellent written and spoken English Advantages • Experience with Conversational AI or AI-driven SaaS solutions • Familiarity with unified communications platforms (Microsoft Teams, Zoom, Google Meet, Webex) • Knowledge of emerging AI technologies, including Generative AI and Conversational AI • Experience working with Microsoft Entra (Azure AD) or identity and access management solutions

Description We are looking for a Google Workspace Instructor & Implementer to help organizations move to Google Workspace and get real value from it. You will design and deliver training to groups and individuals, and support customers through implementation and adoption. No prior Google Workspace experience is required. We will teach you the platform during a structured onboarding program. What we need from you is proven training experience, the ability to build a course from scratch, and excellent verbal communication. Key responsibilities • Deliver Google Workspace training (Gmail, Calendar, Drive, Docs, Sheets, Slides, Meet, Chat) to end users, managers and IT teams, in person and online. • Run both group sessions (workshops, webinars, classroom training) and one-on-one coaching, including executive and VIP sessions. • Build training programs end to end: needs analysis, syllabus, lesson plans, presentations, hands-on exercises and assessments. • Create self-service learning materials such as quick-reference guides, short videos, FAQs and onboarding kits. • Support customers through migration and go-live, including day-one floor support and post-launch Q&A. • Take part in implementation projects: user onboarding, basic configuration and adoption planning, alongside the technical team. • Collect feedback and usage signals, and adjust training content to improve adoption. • Act as a trusted point of contact for customer champions and stakeholders throughout the project. What we offer • A structured onboarding program that teaches you Google Workspace, from end-user features to admin basics. • Support and funding toward official Google certifications. • Varied work with customers across sectors, mixing classroom delivery, coaching and implementation projects. • A clear growth path toward Google Workspace consultant, adoption lead or administrator roles. • A supportive team of cloud and collaboration professionals. Requirements Requirements • Proven experience delivering group training (classes, workshops or webinars). • Proven experience delivering individual training or coaching. • Experience building syllabi and training programs, from learning objectives to materials and assessments. • Excellent verbal communication and presentation skills, with the ability to explain technical topics in simple language to non-technical audiences. • Patience, a service mindset and the confidence to manage a room. • Comfortable learning new software quickly and teaching it to others. • Fluent Hebrew and good working English (spoken and written). • Availability to train on customer sites when needed. Advantages • Hands-on knowledge of Google Workspace apps. • Familiarity with the Google Workspace Admin Console (users, groups, organizational units, basic settings). • Google certification, such as Google Workspace Certification or Associate Google Workspace Administrator. • Experience with migrations from Microsoft 365 or Exchange to Google Workspace. • Background in change management or user adoption programs. • Experience creating e-learning content (short videos, LMS courses, recorded tutorials). • Previous work in a customer-facing role at an IT integrator, cloud partner or software company.