Technical Support Specialist jobs in Israel

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications Job Description/Preferred Qualifications KLA is looking for a Customer Support Engineer to join our team in Kiryat Gat. KLA is a US-based innovative technology company that manufactures and supports multi-disciplinary systems in a cleanroom environment. This high-tech company offers dynamic challenges and working with outstanding teams to maintain innovative analytical systems comprised of optics, robotics, lasers, image processing, mechanics, pneumatics, and networking. What your job will look like • Perform customer service activities including fixing, intense problem solving, maintaining and repairing of multi-disciplinary equipment in multiple fields at the customer facility in Kiryat Gat • Represent the company to the customer and assume accountability for customer satisfaction with service. • Assure operational quality of system equipment. Coordinates actions with customers to minimize down time. Minimum Qualifications • Bachelor's Level Degree or Practical Engineer degree • At least 2-4 years of experience in multisystem maintenance - MUST • Position requires teamwork as well as independent learning, excellent analytical skills, communication in Hebrew and English, overseas training and ability to work in weekends when necessary. • Candidate must have exceptional technical skills, good interpersonal relations, self-motivated and great teammate We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employer Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Job Description Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise. As we scale, we are looking for candidates to manage all global IT physical and virtual assets and deliver technical support to employees in an ever-changing infrastructure. You will implement robust logistics processes and oversee global IT assets to optimize ServiceNow end-users support flow, lifecycle and company growth. You will join the Global IT & Security team and report to ServiceNow DT & Security Support Manager. Working closely with all the company’s departments and end-users. Responsibilities: • Provide technical support to ServiceNow employees • Implement, deploy and manage IT & Security asset management systems and processes • Manage physical and virtual assets' lifecycle, contracts and support • Responsible for global IT & Security assets procurement • Maintain and manage end-to-end of assets’ vendors and suppliers • Responsible for payments, invoices and working closely with the finance team and vendor’s finance requests • Responsible for the good functioning and maintenance of the conference rooms infrastructure and systems • Responsible for new employees' on-boarding setup and orientation • Responsible for employees' off-boarding process • Identify, automate and document solutions to common issues • Work with on-prem and cloud systems • This position requires availability for on-call support every other Friday. Qualifications • At least 2 years of experience with end-user support in a macOS environment • Experience in asset (physical and virtual) management and logistics operations • Excellent and proven serviceability skills • Excellent verbal and written communication and interpersonal skills • Experience with local and international shipping process • Experience with suppliers and vendor management • Excellent documentation capabilities • Good negotiation skills and training capabilities • Strong proficiency in both spoken and written English • Very high motivation and willingness to continuously learn • High level of independence and time management skills • Team player state of mind, caring about the impact of the infrastructure on its users Join our excellent team if you’re: Curious and love to learn and explore new depths in the technology you use every day. Willing and able to meet a challenge hands-on, solve problems independently and make things happen. Open-minded, flexible, and thrive in a highly dynamic, fast-paced, ever-changing environment. Approachable and enjoy collaborating with others. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary Your Career Are you an AI Analyst ready to translate raw model output into a reliable, high-quality production system? Do you excel at the craft of Prompt Engineering and thrive on the challenge of ensuring Generative AI output meets rigorous quality standards in mission-critical applications? Join our R&D Operations Team. You will be the AI analyst responsible for the end-to-end quality, performance, and operational tuning of our Generative AI-driven support system (“Co-Pilot”). Your mission is to actively shape the model's intelligence, govern the data it uses, and implement the mechanisms that guarantee its accuracy, directly accelerating our customer support engineering velocity. Your Impact • Support & Customer Advocacy: Champion the Support Journey in Engineering. Develop in-product support instructions that reflect and address real incoming cases, enhancing the quality and effectiveness of AI feature solutions. • Model Quality Validation: Use existing evaluation platforms and methodologies to validate production models. Monitor quality metrics to continuously assess and rank AI answers for accuracy and reliability. • Prompt Engineering & CT Loop: Drive the Continuous Training loop through systematic prompt engineering (refining and versioning inputs). Analyze failures to define R&D actions or features needed to close model performance gaps. • AI Knowledge Governance: Act as AI Content Governor, implementing controls to verify and ingest compliant knowledge base content, ensuring a quality data source. • Cross-Functional SME: Serve as the AI Support Co-pilot Subject Matter Expert, partnering with R&D and Support Enablement to translate quality issues into core model logic improvements and feature development. Qualifications Your Experience & Qualifications • Cybersecurity & Cloud Domain Expertise (SME-level): 7+ years of hands-on technical support, escalation, or enablement experience specifically with supporting cybersecurity or cloud security products. • Training and Enablement: Writing Technical Support Knowledge base articles, documenting troubleshooting playbooks and troubleshooting guides. Mentored Support engineers. • Analytical Skills: Proven ability to analyze support data and provide actionable insights Advantage • Prompt Engineering: Proven expertise in systematically authoring, testing, and refining instructional inputs to drive specific model behavior. • Cloud Technologies: Experience with Cloud platforms like GCP, Kubernetes and containers • Experience with cloud cyber security technologies • • AI/ML/LLM Foundation: Possesses a high-level understanding of AI tools, LLMs, machine learning, and applicative AI principles. • Technical Communication: Strong skills in translating observed model performance issues and Agentic Action requirements into clear, prioritized technical requirements for R&D teams. • Ownership: A dedicated individual who takes full responsibility for their work, driving projects to successful completion. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Description Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. We're looking for a motivated student who wants to take their first step into the high-tech world — and not just anywhere, but at one of the fastest-growing cybersecurity companies out there, working on some of the most interesting challenges in the industry. This is an entry-level position with real room to grow: you'll get hands-on training, mentorship, and the chance to develop into a full Technical Support Engineer role over time. Responsibilities • Provide accurate and timely support via Slack, chat, or email to help troubleshoot and resolve customer issues. • Learn to diagnose technical problems and escalate complex issues to R&D or Product when needed. • Build strong relationships with customers and maintain a professional, supportive tone. • Help create and update support documentation, and log interactions in the support system. • Continuously build your technical skills through ongoing training and mentorship. Requirements • Currently pursuing a degree (Engineering, Computer Science, Cyber Security, or related field) – Must. • At least one full year remaining until graduation – Must. • Fluent English (written and spoken) – Must. • Availability to work intensive hours, including night and weekend shifts – Must. • Strong will to learn, curiosity about cloud and cybersecurity technologies. • Ability to work both independently and as part of a team. • Advantage: familiarity with Linux, basic networking, SQL, or cloud environments.

Description Who we are Upwind is a cloud security platform that uses runtime context to show security teams what actually matters. Powered by eBPF sensors, we cover everything from cloud posture to real-time threat protection and API security. Our customers are global, their environments are complex, and they count on us when something breaks. The role Our Support team is where deep technical skill meets real customer impact. You’ll be the person customers turn to when things get complicated: digging into cloud and Kubernetes environments, finding the root cause, and making sure they leave the conversation with a solution and with more trust in us than before. You’ll join a global team of 14 engineers, 5 of them here in Israel, and work directly with R&D and Product. What you find in the field shapes what we build. What you’ll do • Troubleshoot and resolve complex technical issues for global customers via Slack, chat, and email • Dig into root causes across cloud, Kubernetes, Linux, networking, and databases, and escalate to R&D or Product with a clear, well-investigated picture when needed • Build strong relationships with customers and help them get the most out of the platform • Document solutions and turn recurring issues into knowledge the whole team can use • Bring field insights back to R&D and Product to help improve the product • Keep growing: the product, the cloud landscape, and the threats all move fast, and so will you Requirements What you bring (must have) • 3–6 years of hands-on experience in Technical Support, Technical Account Management, or Escalation Engineering at a software/SaaS company, working with global customers (internal IT support doesn’t match this role) • Strong experience with AWS and Kubernetes • Experience with MySQL • Solid background in Docker, Linux, and networking • Experience with OpenSearch, Grafana, or similar tools for troubleshooting and analysis • Excellent English, written and spoken • Strong self-learning ability and the independence to dig in on your own, while working well as part of a team Nice to have • Experience in cybersecurity, especially cloud security • Bachelor’s degree in Engineering / Cyber Security or equivalent experience

Description אנחנו ב-KPMG ISRAEL, פירמה גלובלית מהגדולות בעולם, מתמחים בשירותי ביקורת וייעוץ עסקי ומלווים את החברות המובילות במשק, הצמיחה שלנו מונעת ע"י תוצאות אמתיות עבור הלקוחות שלנו. האנשים שלנו הם שהופכים את הפירמה למקום הטוב ביותר לעבוד בו, אנו מעודדים פיתוח אישי ומקצועי, סביבת עבודה ייחודית, מתגמלת, חדשנות ומצוינות.זה המקום להזניק את הקריירה שלכם – ללמוד, להתפתח, להיות משמעותיים ולהשפיע! גאים לשתף שבזכות האנשים שלנו נבחרנו בפעם השנייה ברציפות "למעסיק הטוב ביותר" עפ"י עיתון גלובס KPMG מחפשת תומכ.ת טכני.ת התפקיד כולל: • תמיכה טכנית במערכות מידע פנים ארגוניות ומערכת ביקורת ייעודית של הפירמה. • מענה לפניות משתמשים פנימיים בנושאים הקשורים למערכות. • ייעץ וליווי מחלקות הביקורת של הפירמה בעבודה עם המערכות. • ניתוחי נתונים עבור צוותי הביקורת. • עבודה בממשק גלובאלי מול סניפי הפירמה בעולם. מתאים כמשרה התחלתית בעולם מערכות מידע Requirements • תואר ראשון - חובה • ניסיון בעבודה עם קבצי נתונים באקסל וטקסט • שליטה וניסיון מוכח ב-EXCEL כולל שליטה מלאה בנוסחאות • כושר ביטוי בכתב ובע"פ- בעברית ובאנגלית • יכולות אנליטיות טובות • יכולת לחשוב מחוץ לקופסא ולפתור בעיות במהירות וביעילות • זמינות למשרה מלאה במשרדים בתל אביב המשרה מיועדת לכלל הא.נשים, אנו תומכים בגיוון ורואים בכך עוצמה ויכולת התפתחות ולמידה, דוגלים בהכלה ומעצימים נשים וגברים כאחד

Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. What We Offer Location: Mig Ha'emek,ISR You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Key Responsibilities Performs standard Tier I procedures including wafer measurement. Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed. Disassembles, cleans and rebuilds kits as part of kit management quality. Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Able to diagnose and resolve basic technical problems. Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines. Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations. Complies with all safety procedures and consistently demonstrates safety as a value. Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. Functional Knowledge • Has developed analytical skills and application of scientific methods to perform a variety of activities Business Expertise • Has good understanding of how the team integrates with others Leadership • Has no supervisory responsibilities Problem Solving • Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods ​ Impact • Impacts the quality of own work Interpersonal Skills • Uses communication skills to exchange of information Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. What We Offer Location: Kiryat Gat,ISR You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. We are looking for a talented customer support technician to join our account team & integrate within our field support group in Kiryat Gat to provide a unique customer experience by demonstrating outstanding technical capabilities and inter-personal skills. What’s in it for you? As a customer support technician at Applied Materials you’ll be working for a high growth international company, integrating into the heart of the manufacturing process of advanced digital devices. You’ll get the opportunity and practice to work on the most advanced semiconductor equipment while learning new skills or perfecting existing ones such as advanced trouble shooting and problem solving, project management, robotics, semiconductor device manufacturing processes and more. In addition, you’ll get advanced training on cutting edge hardware industry components. Role Responsibilities: • Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment • Use digital analytics for troubleshooting • Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers] • Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided) • Coordinate and communicate directly with customers • Fulfill additional duties, as assigned Minimum Qualifications: • Practical Engineer or Tecnician in Electrical Engineering or Mechatronics or mecanical • Willing to learn and interpret electrical and mechanical schematics • Experience diagnosing and resolving basic technical challenges • Fluent in English • Willing to travel -30% • Has a valid passport Preferred Qualifications: • 1–2 years of work experience in customer/field service support, or a related technical field • Experience with electronic / mechanic equipment – advantage • Work is located in Kiryat Gat in a cleanroom environment • Work in shifts including nights and weekends Physical Requirements: This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 25% of the Time Relocation Eligible: No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. What We Offer Location: Mig Ha'emek,ISR You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. We are looking for a highly talented Customer Support Technician to join our account team & integrate within our field support group at Migdal Ha'Emek (North) to provide a unique customer experience by demonstrating outstanding technical capabilities and inter-personal skills. What’s in it for you? As a customer Support Technician at Applied Materials you’ll be working for a high growth international company, integrating into the heart of the manufacturing process of advanced digital devices. You’ll get the opportunity and practice to work on the most advanced semiconductor equipment while learning new skills or perfecting existing ones such as advanced trouble shooting and problem solving, project management, robotics, semiconductor device manufacturing processes and more. In addition, you’ll get advanced training on cutting edge hardware industry components. What you'll be doing: As part of our customer support team, you’ll be working in a cleanroom environment & using your technical capabilities, analytical skills and vast knowledge on multidisciplinary advanced systems. You will be responsible for installing & maintaining customer’s purchased Applied Material equipment and occasionally customers abroad, communicating with global functions and development teams while following established practices of operation & maintain highest levels of quality & customer satisfaction. This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. Key Responsibilities: • The customer Support Technician provide support for complex systems, one of the most advanced in the world for the semiconductor industry, in Israel and abroad. • Install and implement multidisciplinary complex systems • Preventive maintenance and troubleshooting • Define, document and retain infrastructure and work processes • Work is located in Migdal Ha'Emek in a cleanroom environment • Work in shifts including nights and weekends • Transportation of activities Improvement in work processes. • Definition, documentation and preservation of infrastructures and work processes Requirements: • Technician or Practical engineer in Electronics or Mechanics • Experience with electronic / mechanic equipment – advantage • Prior experience as technician or practical engineer – advantage • Willing to work in shifts • High level of English. • Service oriented, team player Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 75% of the Time Relocation Eligible: No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here. About Us SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters. Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity. What Are We Looking For? We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes. As a Staff Technical Support Engineer, you will be tasked with being a key contributor: analyzing complex customer issues, driving our cross-organizational projects, building tools that will help improve productivity, driving innovation, and more. We are seeking someone with a proven track record on a variety of platforms, focusing on Mac, Linux, K8s, cloud, mobile and AI. What Will You Do? • Provide grade-A support for our enterprise customer base in EMEA, leading escalations and performing through troubleshooting in order to resolve the reported issues. • Understand the issue and the business/security impact. • Provide frequent, meaningful, high-quality updates to customers • Identify and alert on new trends and widespread issues. • Share knowledge, write KB articles and create automations to improve current processes. • Analyze support workflows and make suggestions to improve efficiency and effectiveness What Skills and Knowledge Will You Bring? Ideal candidates will have: • Minimum 2 years of experience in a customer support role, or a customer-facing technical role. • Expert-level proficiency in Mac, Linux, K8s, cloud (AWS, GCP, Azure), mobile and AI. • Network or Endpoint Security background required. • Excellent customer-facing abilities and strong problem-solving as well as troubleshooting skills • Excellent written and verbal communication skills in English (other languages are a plus) • Demonstrated understanding of common customer service tools (Ticketing, Voice, Chat) and processes • Ability to analyze and identify improvements in service systems • Ability to think outside the box and drive innovation that improves productivity • Independent, responsible and result-driven team player • Experience with writing code and scripting is an advantage Why us? AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place. We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family: Equity & Rewards • Restricted Stock Units (RSUs) • Employee Stock Purchase Plan (ESPP) Time Off & Wellbeing • Competitive leave benefits • Gender-neutral parental leave • Employee Assistant Program • Workout sessions and a Wellness App Insurance & Financial Security • Medical and insurance benefits • Pension • Employee Assistance Program (EAP) Work Perks & Flexibility • Global home office allowance • Mobile phone reimbursement SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. SentinelOne participates in the E-Verify Program for all U.S. based roles. To learn more about how we use AI in our hiring process, please review our AI in Hiring Candidate Disclosure.

Job Description • Technical Troubleshooting and Support:• Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality. • Work closely with customers and internal teams to diagnose and resolve complex technical challenges. • Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions. • Escalation Management:• Take ownership of escalated support cases, ensuring timely and thorough resolution. • Identify patterns in recurring issues and contribute to permanent fixes or workarounds. • Collaborate with development and product teams to address root causes and improve application reliability. • Customer Communication:• Maintain clear, professional, and proactive communication with customers throughout the support lifecycle. • Ensure solutions are tailored to meet customer needs while setting accurate expectations. • Professional Services Collaboration:• Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction. • Assist with onboarding, integrations, and custom configurations as needed. Qualifications • Experience: • Technical Expertise:• 3+ years of experience in technical support (Tier 3), professional services, or a customer-facing role within the cybersecurity or cloud computing fields. • Strong familiarity with cloud and SaaS environments (AWS, Azure, GCP) • Experience troubleshooting and debugging application-related issues in distributed cloud-based systems. • Experience with Kibana, Elasticsearch or similar • Strong knowledge of networking concepts and protocols, including TCP/IP, DNS, HTTP/S, VPNs, routing, and traffic analysis. • Hands-on experience with firewalls, network security platforms (from vendors such as Check Point, Palo Alto Networks, Fortinet, Cisco, or similar.), firewall policies, access control, and enterprise security architectures. • Automation and Scripting:• Proficiency in scripting or automation tools and languages such as Python, Bash, or similar. • Communication and Problem-Solving:• Exceptional analytical and troubleshooting skills, particularly with application-level issues. • Strong verbal and written communication skills to bridge technical concepts for diverse audiences. Key Attributes: • Keen attention to detail with a proactive mindset. • Ability to independently manage multiple high-priority issues simultaneously. • Collaborative team player with the ability to work effectively across departments. • Customer-centric approach with a strong passion for resolving technical challenges. Advantages: • Familiarity with containerization technologies (e.g., Docker, Kubernetes). • Experience analyzing network traffic using tools such as Wireshark, tcpdump, or similar. • Hands-on experience with cybersecurity technologies and tools such as SIEMs, NIST frameworks, Nuclei, Shodan, etc. • Knowledge of application security practices and protocols. • Prior Experience in Intelligence • Experience with Data Pipelines • Experience working with Salesforce as a ticketing system • Familiarity with Jira • Experience with monitoring and visualization tools (Grafana, Prometheus, etc.) • Working knowledge in Linux environment