Technical Support Specialist jobs in Yokneam

As a Technical Support Engineer, you will be a member of an exciting team that solves challenging Silk technical issues for our customers. You will work directly with customers and with other engineers to debug, troubleshoot, and help resolve customer issues effectively and professionally. Also, you will work with colleagues in Professional Services and Development Engineering to implement and influence new offerings using Silk solutions and other supporting technologies. You will identify and drive product and customer experience improvements by providing insights in a well-articulated, data-driven manner that identifies the product/service challenges of our customers. Responsibilities Provide in-depth technical support and work directly with customers, remotely as well as on-site, if required. Independently investigate and troubleshoot customer problems to resolution. Perform corrective maintenance activities with customers such as hardware replacements, and software configuration improvements. Conduct preventative maintenance, such as software upgrades, as needed. Collaborate with Global Support and Engineering on advanced issues. Provide in-depth product knowledge to facilitate the following: Understand and deliver on customer needs and requirements for the company’s product and with elements of the customer’s environment. Effectively advocate for improvements on the customers’ behalf to Engineering and Product teams. Write technical whitepapers and application notes. Qualifications • Strong team player working with an inclusive, global team is paramount. • Excellent customer service skills and a customer-focused attitude. • Strong problem-solving skills: troubleshooting, problem analysis, and resolution determination while using good judgment/decision-making abilities. • Strong written and verbal communication skills (spoken and written English is mandatory, but additional languages are a plus). • Effective learning skills and the willingness to learn new things and adapt quickly. • Strong multi-tasking skills. • Excellent organizational skills and attention to details. • A genuine passion for technology and desire and aptitude to increase the technical skill level required. • Self-motivation and an ability to use initiative. Technical Skills • Required Technical Skills: Strong knowledge of Microsoft Azure Cloud Platform, Linux, and MS Windows OS; Strong knowledge of hypervisor solutions (VMWare and Hyper-V; Strong knowledge of FC and iSCSI protocols and Ethernet networking. • Preferred Technical Skills: Knowledge of Google GCP and AWS Cloud Platforms; Knowledge Enterprise SAN Storage fundamentals; Scripting skills, including Python, PowerShell. Experience • Five or more years’ experience working in a “customer-facing” role as a technical support engineer. • Experience in systems deployment/admin, network operations, software support or IT Consulting with recent work experience in a customer-facing role is a major plus. About Silk Silk is the database supercharger -- the smart platform that delivers game-changing database performance without changing a thing about your underlying apps or database infrastructure, whether you’re running real-time transactional workloads or analytical workloads -- so your entire stack runs 10x faster. And with always-on availability across regions, zones and clouds, your databases keep going strong no matter what the cloud throws at you. Industry leaders like Comcast, Cisco and Telefonica rely on Silk for unlimited cloud flexibility, unbreakable data resiliency and the greatest database performance of their lives. Ready to join the Silk Squad?

NVIDIA has been redefining computer graphics, PC gaming, and accelerated computing for over 30 years. It's a unique legacy of innovation fueled by great technology—and dynamic people. Today, we're tapping into the unlimited potential of AI to define the next era of computing—an era in which our GPUs act as the brains of computers, robots, and self-driving cars that can understand the world. Doing what's never been done before takes vision, innovation, and the world's best talent. NVIDIANs immerse themselves in a diverse, supportive environment that encourages everyone to do their best work. Join the team and see how you can make a lasting impact on the world. Slurm is a critical workload manager for many of the world's most demanding AI and high-performance computing environments. We are looking for a Technical Support Engineer dedicated to supporting Slurm for NVIDIA's customers. You will join a dedicated team of Slurm subject-matter guides, owning sophisticated support cases and helping customers run reliable, efficient, and highly scalable clusters. This role requires extensive production experience with Slurm and the ability to diagnose issues across the scheduler and the surrounding Linux, networking, storage, authentication, database, and GPU infrastructure. What you'll be doing: • Own Slurm support cases from initial investigation through resolution for customers running production AI and HPC clusters. • Diagnose complex problems involving slurmctld, slurmd, slurmdbd, job scheduling, node management, resource allocation, accounting, authentication, and high availability. • Solve Slurm configuration and policy features, including partitions, reservations, priorities, fair-share, quality of service, backfill, preemption, GRES/TRES, cgroups, and job constraints. • Investigate performance, reliability, and scalability issues using logs, diagnostic data, configuration analysis, reproductions, and source-level debugging when required. • Isolate problems across Slurm and its surrounding dependencies, including Linux, MUNGE, databases, networking, parallel storage, containers, GPUs, and cluster-management systems. • Advise customers on Slurm configuration, upgrades, operational practices, managing system resources, and safe recovery from production incidents. • collaborate with engineering teams by producing clear technical descriptions, reproducible test cases, and well-supported defect reports. • Develop guides, knowledge-base articles, diagnostic tools, and internal training that strengthen Slurm expertise across the support organization. What we need to see: • BS.c degree in Computer Science, Engineering, or a related field, or equivalent experience. • 5+ years of hands-on experience administering and supporting Slurm in production HPC or AI environments including business-critical outage incidents. • Expert-level understanding of Slurm architecture, daemons, configuration, scheduling behavior, accounting, resource management, and failure modes. • Capacity to identify sophisticated Slurm incidents independently and guide them to a technically sound resolution. • In-depth Linux system-administration and solve experience, including systemd, cgroups, authentication, networking, and database-backed services. • Experience operating Slurm across multi-user clusters with complex scheduling policies and heterogeneous compute resources. • Strong analytical and research skills, showing proficiency in distinguishing Slurm defects from configuration, integration, infrastructure, and workload problems. • Excellent written and verbal communication skills, including the ability to turn detailed technical findings into clear explanations and actionable recommendations. Ways to stand out from the crowd: • Experience supporting large-scale Slurm environments containing thousands of nodes or GPUs. • Experience diagnosing scheduler performance, job-throughput, controller-load, and database-scaling issues. • Familiarity with Slurm source code, plugins, SPANK, Lua job-submit plugins, or upstream issue investigation. • Experience with containers and HPC integration technologies such as Pyxis, Enroot, Apptainer, or Singularity. • Previous experience integrating Slurm with NVIDIA Base Command Manager, Bright Cluster Manager, or another cluster-management platform.