Technical Support Specialist jobs in Tel Aviv-Yafo

Description We are 48% of breaches now come through vendors. Yet most companies still manage vendor risk through certifications and questionnaires, essentially trusting what vendors say about their security. Lema changes that. We analyze every vendor like a vulnerability researcher would: how could an attacker use this vendor to get in, and what could they reach? We’re turning vendor risk from a paperwork exercise into a true security discipline. Backed by Team8, Salesforce Ventures, and F2, and already trusted by leading enterprises, Lema is entering hypergrowth and tripling our team to build a category-defining platform. We move fast, with radical ownership, transparency, and high impact. More about Lema: • Lema.ai website • Business Insider - Cybersecurity startup Lema has come out of stealth to raise $24 million • Team8 - Why We Invested In Lema About The Role We're looking for a technical support engineer with 2-3 years of experience to own the support queue for our enterprise customers, most of them in the US. You'll dig into the logs and the data to find out why something broke, and help run customer data migrations and the monitoring that catches problems before customers do. What You’ll Do • Own the Support Queue: Take tickets from first response through resolution. You are responsible for meeting our response times, keeping every open ticket moving, and closing standard issues on your own. • Investigate Before You Escalate: Reproduce the problem, read the logs and the data, and isolate the cause. When something needs engineering, it reaches them with findings and evidence rather than a forwarded complaint. • Communicate with Customers: Keep customers informed in writing, manage expectations honestly, and stay credible even when the answer is not ready yet. • Run Customer Data Migrations: Map and validate customer data as it moves into Lema, and catch the records that don't fit before the customer does. • Write the Help Center: Turn what you solve into articles on common actions and troubleshooting, so the answer exists the next time someone asks. • Build Customer Enablement: Create and maintain a library of short workflow recordings, and run group training sessions, webinars and office hours as the role grows. • Monitor Proactively: Build and run monitors over our observability stack, triage the alerts they raise, and reach out to customers before they notice the problem themselves. Requirements What You Bring • Experience: Two to three years in technical support or another technical customer-facing role, ideally at a B2B SaaS company. • Technical Aptitude: Comfortable reading application logs, running SQL queries against a database, and troubleshooting REST APIs and integrations. You can investigate an issue across these layers and reach your own conclusion before escalating it. • AI Fluency: You use AI tools in your daily work, for example to draft SQL or summarize logs, and you check what they produce before you rely on it. • Ownership: You take a problem all the way through rather than passing it on the moment it stops being clear. • Communication: Fluent English, written and spoken. • Coverage: Most of our customers are in the US, which means the queue comes alive in the second half of the Israeli day and the busiest hours run into the evening. • Curiosity: The drive to learn, dig into a problem, and understand the root of it rather than just clear the ticket. • Startup Mindset: You work well where processes are written as they go, and you do not need a script or a fully specified task. • Domain Knowledge: Background in GRC (Governance, Risk and Compliance) or TPRM is an advantage. Why Join Lema AI • Impact: Build a category-defining platform that safeguards how modern businesses operate. • Ownership: Join a culture that gives you full context, autonomy, and trust to drive outcomes. • Compensation & Benefits: Competitive salary, equity package, and additional perks • Velocity: Work with exceptional peers in a high-energy, low-bureaucracy environment. • Growth: Shape a company that’s scaling rapidly, backed by Tier 1 investors and visionary customers.

Description About the role You're the first one watching production. When alerts fire, tickets come in, or a customer reaches out about something not working, it comes to you first. The role is shift-based as part of our 24/7 coverage and reports to the Support Team Lead. It's hands-on. You triage what comes in, dig into logs, fix what you can fix, and pass the rest to whoever needs to see it next (Professional Services, Infrastructure, or R&D). The expectation isn't that you solve everything alone. It's that nothing falls through the cracks, and that when you do escalate, the person picking it up has what they need to keep going. Good fit for someone early in their career who wants real production experience on a system that matters. Also a fit for people with a NOC, support, or sysadmin background who are looking for something with more weight than what they're doing now. What you'll do • Watch production health across customer sites and respond to alerts as they fire • Take inbound customer tickets. Triage them, investigate, resolve what you can, escalate cleanly when you can't. • Run first-pass investigation: logs, metrics, reproducing the issue, narrowing the cause before handing off • Stay in touch with the customer through the whole thing. Confirm you've got it, set expectations, keep them updated, close the loop. • Escalate well. The Professional Services, Infra, or R&D person picking up the ticket needs context - what you saw, what you tried, what you suspect. • Keep the knowledge base alive. If you investigated something new, the runbook should be better when you're done. • Clean shift handoffs. The next person on shift should know exactly what's open and what to watch. • Spot patterns. If the same ticket keeps showing up, flag it - either for automation or for a deeper fix. • Reach out to customers proactively. Don't wait for them to report something you could've caught yourself. Requirements What we're looking for • 1-3 years of hands-on experience in technical support, NOC, sysadmin, or a similar operational role • Linux fundamentals. Command line, navigating logs, knowing how a Linux box behaves under the hood. • Basic networking: TCP/IP, DNS, routing, VPNs. Enough to know what you're looking at when something won't connect. • Comfortable reading code and reading logs to figure out what happened • Strong written communication in Hebrew and English. You'll be writing to customers, to internal teams, and in our runbooks. Nice to have • Exposure to Kubernetes or container infrastructure • Scripting in Bash or Python • Experience with Intercom, Jira, Zendesk, or similar ticketing platforms • Background in a relevant military unit or any other mission-critical operational environment • Familiarity with Prometheus, Grafana, or other monitoring tools Who you are • Reliable. You show up, you follow through. Tickets don't get dropped on your watch. • Curious. You don't just close the ticket. You want to know why it broke, and the next time it shows up you recognize it. • Calm under pressure. When alerts are firing and customers are pinging, you slow down and work the problem instead of making it worse. • You take support personally. When a customer has a bad experience, it bothers you, and you go out of your way to fix it. • You're not done growing. This role is a step toward something bigger, and it shows in how you treat it.

Description About Cyera Come join the company building the security operating model for the age of AI. AI has changed how data is used — and security must change with it. Cyera's mission is to empower businesses to accelerate AI Adoption by defining a holistic approach to securing AI - from data to access to model. Instead of perimeter controls and static policies, Cyera provides a unified control plane that understands relationships between data, access, and behaviors across humans, systems, and AI. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data and AI security. About the Role The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined product domains, reproduces issues, validates workarounds, improves escalation quality, and helps reduce repeat issues through documentation and product feedback. What You'll Do • Master complex technical challenges: Deep-dive into modern enterprise architectures across AI security, data discovery, classification, DLP workflows, and access analysis to solve high-stakes technical issues. • Drive complete technical ownership: Take full command of Support Tickets from initial discovery to resolution, acting as the primary technical authority and trusted advisor for our customers. • Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance. • Drive product impact and cross-functional synergy: Partner with Product, Engineering, DevOps, and OCTO teams to feed real-world operational insights into the roadmap, deliver high-fidelity root cause analyses, and ensure efficient resolution of systemic platform issues. • Elevate documentation and knowledge standards: Scale institutional capability by architecting reusable runbooks and technical guides, while maintaining rigorous case management standards to ensure records remain accurate, actionable, and auditable. • Pioneer AI-driven support: Integrate modern AI tools and agents directly into daily troubleshooting workflows, refining custom prompts to continually accelerate case resolution and elevate support efficiency. • Champion customer success: Serve as a high-impact advocate for clients, managing relationships and representing the company with confidence when communicating with technical teams and executive stakeholders. • Mentor and elevate the team: Actively mentor Tier-1 engineers on technical troubleshooting, ticket hygiene, and escalation protocols to build a high-performance support culture. Requirements Who You Are Must Have • Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or Associate degree with equivalent practical experience). • Experience: 5+ years in technical support, support engineering, escalation support, or customer-facing technical roles within SaaS or cybersecurity. • Scripting & Automation: Hands-on experience with scripting languages such as Python, Bash, or PowerShell • Domain Knowledge: Direct experience in data security or cloud domains, such as DSPM, IAM, SIEM, CASB, CNAPP, CSPM, data privacy, or DLP. • Cloud & Security Infrastructure: Hands-on experience supporting enterprise cloud platforms (AWS, Azure, or GCP) and identity/authentication protocols (SSO, SAML, OAuth, SCIM, RBAC). • Technical Troubleshooting: Strong ability to analyze logs, inspect APIs and web services, work with SQL, and write root-cause analysis (RCA) summaries and runbooks. • Tooling: Direct experience managing tickets and escalations in enterprise platforms like Zendesk, ServiceNow, Jira, or Salesforce. • Execution & Communication: Exceptional written and verbal communication skills to translate complex technical findings for both non-technical customers and R&D engineers. • Adaptability: Demonstrated ability to work autonomously in ambiguous scenarios and prioritize high-volume workloads based on SLAs, urgency, and customer impact. • Availability: Willingness to participate in a scheduled on-call rotation, including evenings, weekends, or holidays as business needs require.

Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 120 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one platform, and continue to grow and expand our team, our partnerships and our revenue. Our Technical Support Engineer will interact with our customers daily ensuring they have an amazing experience. You'll troubleshoot complex customer issues, provide end-to-end technical support, collaborate with engineering teams to identify root causes and implement solutions, while also contributing to knowledge base development and supporting product improvements. You'll also serve as Tier 1 on security incidents and hand off to our MDR team when an incident needs deeper response. This role is highly collaborative and requires someone who can work cross-departmentally. If you're a passionate problem-solver with a knack for clear communication and a desire to work in a fast-paced, collaborative environment, then we want to hear from you! Responsibilities: • Resolve Customer Issues: Deliver fast and efficient support, addressing customer queries and resolving issues related to our platform. • Bug Reporting: Identify, document, and report bugs, working closely with engineering to ensure timely resolutions. Use AI coding tools to reconstruct failure paths, write RCAs that name the failing component, and open or review pull requests. • Quick Troubleshooting: Apply strong problem-solving skills to diagnose and resolve issues with minimal disruption. • Cross-Functional Collaboration: Partner with Customer Success and Engineering teams to prioritize and resolve critical customer issues. • Product Influence: Leverage customer feedback to drive product improvements and shape the platform's future. • Proactive Communication: Keep customers informed and up-to-date throughout the entire support process. Solution Documentation: Create and maintain comprehensive, user-friendly documentation for common issues and solutions. • Continuous Improvement: Gather feedback to inform and fuel ongoing enhancements to our products and services. • Tier 1 SecOps: Handle security alerts from SentinelOne, our Check Point email integration, and Microsoft 365 and Google Workspace ITDR. Collaborate closely with our MDR team to ensure T1 threats are mitigated swiftly. Requirements: • 3+ years in tier 2 or tier 3 technical support, support engineering, or SOC analysis, with hands-on experience troubleshooting technical issues across various technologies. • Proficiency in analyzing logging and code. • Proficiency in SQL and database fundamentals. • Endpoint security and EDR concepts. Direct SentinelOne experience is a strong plus. • Networking, DNS, and email authentication (SPF, DKIM, DMARC), plus Windows and macOS fundamentals. • Microsoft 365 and Google Workspace administration and troubleshooting. • Strong knowledge of and experience with Incident Management processes. • Strong understanding of cyber security concepts, networking, and operating systems. • Excellent communication skills, with the ability to explain complex technical concepts to diverse audiences including end-users, developers, and business stakeholders. • Proven experience in creating and managing technical documentation. • Working schedule: Monday through Friday. • Advantages: MSP or MSSP background, coding experience, Intercom (Fin) or comparable ticketing systems. Experience working in Linear or Jira, and Github. Security+ / SC-200 / GCIH, or comparable certifications.

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role Crusoe’s Service Desk team plays a critical role in troubleshooting, configuring, and resolving issues across servers, networks, infrastructure, SaaS applications, and file shares. You’ll partner closely with teams across the company and external vendors to elevate the user experience and keep operations running smoothly. We’re looking for someone self-motivated and customer-obsessed, who thrives in a fast-paced environment, takes pride in solving complex technical problems, and is energized by continuous learning and opportunities to grow. What You’ll Be Working On • Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications in a fast-paced environment. • Partner with cross-functional teams and external vendors to improve system performance and deliver seamless user support. • Own complex issues end to end, from initial report through resolution, documenting outcomes and driving system improvements. • Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools to keep the IT ecosystem secure and efficient. • Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives. What You’ll Bring to the Team • Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA). • Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune. • Experience administering and troubleshooting Windows, macOS, and Linux systems. • Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress. • Proficiency with ticketing systems, IT documentation platforms, and SaaS management. • Experience working as a project-oriented engineer, comfortable leading initiatives end to end. • Strong written, oral, and interpersonal communication skills, with the ability to self-start, collaborate, and problem-solve effectively. • Ability to pass a background check. Bonus Points • Bachelor’s degree or equivalent experience with 6+ years of IT systems experience. • Prior experience working in large enterprises with significant user bases. • Previous NOC/SOC experience. Benefits: Crusoe also offers a competitive benefits package designed to support financial security, health, and overall well-being. Our benefits are tailored to local market standards and include core offerings such as pension contributions and additional perks to support work-life balance. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role: As a Senior Cloud Support Engineer in our Tel Aviv team, you’ll be a key technical partner for our customers, helping them get the most out of Crusoe’s GPU-powered infrastructure. You’ll dive deep into complex technical challenges, collaborate closely with global engineering teams, and play an active part in building a world-class customer experience. At Crusoe, we move fast, value initiative, and trust our people to think creatively and act with ownership. If you love solving problems, working with cutting-edge technologies, and being part of a close-knit, mission-driven team, this is the place for you. What You’ll Be Working On: • Deliver hands-on, high-quality technical support through Zendesk, meeting SLAs and keeping CSAT at 95%+. • Be part of a 24/7 support rotation ensuring rapid response to critical issues. • Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools. • Manage alert triage, support maintenance windows, and run node delivery testing. • Work closely with global SRE, Networking, and Storage teams from triage through to RCA (root cause analysis). • Create internal documentation, onboarding materials, and SOPs to strengthen the global support process. • Suggest and implement process and tooling enhancements to make our systems more efficient and resilient. What You’ll Bring to the Team: • Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience (4+ years in a similar technical role). • Strong CLI skills and comfort navigating Linux environments. • Experience using Git for collaboration and version management. • At least 5 years in technical support (cloud, storage, or networking). You know how to listen, troubleshoot, and communicate clearly both in English and Hebrew. • Hands-on experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and observability tools (e.g., Grafana). Familiarity with AWS, Azure, or GCP. • Clear, concise communicator with the ability to prioritize competing escalations. • Understanding of high-performance computing technologies like Infiniband, Slurm, RDMA, RoCE, and SDN. Bonus Points: • Experience with storage technologies such as NVMe, SSDs, and distributed storage systems. • Experience with block storage, object storage, and/or file storage. Familiarity with storage protocols like NFS, SMB, iSCSI, and NVMe-oF. • Certifications: CKA, CKAD, CKS, KCNA, AWS (Machine Learning, Data Analytics, Solutions Architect, Developer), NVIDIA AI, or Linux Foundation certs. • Experience with automation tools or scripting languages. • Enjoy coaching teammates and sharing knowledge. • Passion for making technology more efficient and sustainable. Benefits: Crusoe also offers a competitive benefits package designed to support financial security, health, and overall well-being. Our benefits are tailored to local market standards and include core offerings such as pension contributions and additional perks to support work-life balance. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. As a Product Support Team Lead at Semperis, you will play a critical leadership role within our Product Support organization, reporting directly to the Director of Support Engineering. In this role, you will lead, mentor, and develop a team of Product Support Engineers while serving as a senior escalation point for complex customer issues. You will combine strong technical expertise with people leadership to ensure exceptional support experiences for our customers. You will drive operational excellence, oversee escalated cases, contribute to process improvements, and partner closely with cross-functional teams to support Semperis' identity security solutions. The ideal candidate brings a deep technical background, knowledge of Active Directory and identity technologies, proven leadership experience, and a passion for helping both customers and team members succeed. Key Responsibilities The success of the Team Lead will be measured through key performance indicators (KPIs), including but not limited to: • Average response and resolution times • Customer Satisfaction Score (CSAT) • Ticket backlog management and escalation handling • Case closure rates • Team performance, engagement, and retention Leadership & Team Development • Lead, mentor, and manage a team of Product Support Engineers, fostering a collaborative, supportive, and growth-oriented environment. • Conduct regular performance reviews, provide constructive feedback, and create individualized development plans for team members. • Mentor, train, and onboard new support team personnel. • Promote knowledge sharing, lead technical training sessions, and support continuous learning across the team. • Ensure appropriate team coverage and effective prioritization of support activities. • Take initiative and anticipate the needs of customers, colleagues, and the business. Customer Support & Escalation Management • Serve as the primary escalation point for Product Support Engineers on complex technical issues and customer concerns. • Manage escalations with the flexibility to support urgent, high-visibility customer situations, including outside standard business hours when required. • Proactively oversee customer support queues, ensuring timely responses and adherence to SLAs. • Lead customer engagements to gather detailed information, troubleshoot issues, and identify potential product defects. • Provide expert-level product support, troubleshooting, and root cause analysis across the Semperis product portfolio. • Assist with major customer cases, ensuring effective communication, updates, and collaboration across teams. • Escalate critical issues to Support Management when response or resolution targets are at risk. Technical Leadership • Act as a subject matter expert for Semperis products and related technologies. • Analyze logs, traces, diagnostic information, and performance data to resolve complex technical issues. • Execute and oversee product upgrades within customer production environments. • Participate in major incident reviews and postmortem discussions to identify root causes and prevent recurrence. • Ensure technical solutions are properly documented and maintained within knowledge base systems. • Participate in product design and product engagement reviews, advocating for supportability, usability, and customer experience improvements. • Evaluate emerging technologies and provide both tactical and strategic recommendations for the evolution of the support organization. Operational Excellence • Continuously improve customer support workflows and processes to increase efficiency and meet support KPIs. • Ensure support cases meet quality standards through regular audits and spot checks. • Maintain detailed documentation of product defects and collaborate with Development and QA teams through the defect management lifecycle. • Ensure the team understands and follows established processes and procedures while actively contributing to process improvements. • Participate in projects and cross-functional meetings as a representative of the Support organization. • Collaborate closely with Engineering, Product Management, QA, and other teams to resolve customer issues and enhance product quality. Technical Skills & Experience • 4+ years of experience in Product Support, including leadership or team management responsibilities. • Deep understanding of Semperis products and technologies. • Experience with Active Directory, Microsoft 365, Okta and identity and access management solutions. • Understanding of DNS, networking concepts, and security protocols. • Advanced PowerShell scripting skills for automation, diagnostics, and troubleshooting. • Experience supporting production software environments and resolving customer-impacting issues. • Excellent written and verbal communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences. Business Experience • Demonstrated leadership experience, including coaching, mentoring, and serving as an escalation point within a support organization. • Strong organizational skills with the ability to manage competing priorities while maintaining high customer satisfaction. • Experience working with cloud platforms such as Microsoft Azure, AWS, and Google Cloud Platform (GCP). • A proactive approach to learning new technologies and adapting to changing customer needs. • Strong analytical and problem-solving abilities, including the ability to define issues, collect data, identify root causes, and drive effective solutions. • Understanding of identity and access management (IAM), cybersecurity solutions, and the broader identity security market landscape. Facilitation & Communication Skills • Strong active listening skills, with the ability to understand customer challenges and build trust. • Ability to communicate complex technical concepts clearly and effectively to diverse audiences. • Strong interpersonal skills and the ability to work collaboratively across teams and functions. • Adaptability and flexibility when managing varied customer situations, business priorities, and technical challenges. #LI-HA1 Why Join Semperis? You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you. **Semperis maintains office locations in several cities across the globe. Where the job description specifies a required location, candidates will follow our hybrid work model. This includes working up to three days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.

Description About Tenzai Tenzai is building autonomous AI hackers that think like the world's best offensive security experts, act like them, and then help fix what they find before the real ones do. If this mission speaks to you, come defend the world's software: autonomously, continuously, and in-depth. About the role We’re looking for a Technical Support Engineer to support customers through technical POCs, onboarding, and ongoing use of our autonomous security platform. Based in Israel and working closely with R&D and DevOps, you’ll provide real-time support to North American customers. This is a hands-on role for a cybersecurity technical expert comfortable troubleshooting and resolving issues directly with customer teams. Responsibilites • Serve as the primary technical point of contact during customer POCs — supporting deployment, configuration, and troubleshooting so prospects see value fast. • Own technical onboarding for new clients, guiding them through setup, integrations, and initial configuration of the platform. • Provide ongoing technical support to live customers, diagnosing and resolving issues across the product and its integrations. • Run live technical calls with customers over Zoom, Meet, or Teams, and support them asynchronously via email, Slack, and our ticketing system. • Triage, reproduce, and document bugs and feature requests, and escalate to R&D and DevOps with the technical context they need to act quickly. • Work closely with Israel-based R&D and DevOps teams as the connective layer between customer environments and the engineering roadmap. • Build and maintain internal and customer-facing documentation, runbooks, and troubleshooting guides. • Track support activity and flag trends or recurring issues that point to product or process improvements. • Contribute to the development of our global support framework and team, while establishing operational procedures and evaluating technical tooling. Requirements • 3-5 years of experience in technical support, customer support engineering, or a similar customer-facing role supporting cybersecurity products (e.g., AppSec, EDR, SIEM, vulnerability management, or pentest tooling). • Hands-on technical depth: comfortable with networking fundamentals, Linux, cloud environments (AWS/GCP/Azure), reading logs, and working with APIs and integrations; scripting ability (Python or Bash) is a strong plus. • Solid grounding in application security concepts and vulnerability triage — able to understand a finding well enough to explain it, not just route it. • Pen test background — is a strong plus. • Strong written and verbal English communication skills; confident running live technical calls with customer engineering and security teams. • Based in Israel and available to work shifted hours (afternoon into evening, Israel time) to provide real-time overlap with North American customers. • Comfortable working in a fast-paced startup environment with a high degree of ownership and ambiguity. Why Tenzai • Working on problems that matter - Software is now written and deployed faster than it can be secured. Attackers are beginning to use AI to find vulnerabilities at scale. Tenzai exists to close that gap. It's a mission that requires elite hackers, and also sharp storytellers, wicked-smart operators, and experienced market builders. • Building a category in the making - Tenzai is defining a new category in cybersecurity. That means every team — from research and engineering to product, brand, and go-to-market — has a chance to shape how the industry understands and adopts autonomous security. If you thrive building something from zero and helping a new idea take hold in the world, keep reading. • Talent density - We believe small teams of exceptional people outperform large organizations. Tenzai was founded by veteran security experts and repeat entrepreneurs. We hire deliberately and value curiosity, initiative, and craftsmanship, whatever your discipline. • Creating real impact, quickly - Whether you're building systems, shaping product experiences, telling the story, or helping customers succeed, your work will immediately influence how organizations secure their software. We move quickly, keep teams lean, and give humans ownership. • Ambition with humility - We're tackling hard problems with a team that values deep expertise and thoughtful collaboration. Everyone here is learning, experimenting, and pushing the boundaries of what's possible. Plus, we love eating lunch together.

Description Remedio is transforming how organizations reduce cyber risk. While most security tools focus on finding problems, Remedio focuses on fixing them. Our Autonomous Remediation Platform helps enterprises continuously and safely reduce exposure by remediating vulnerabilities and misconfigurations, closing patching gaps, hardening systems, enforcing compliance, governing applications, and controlling AI risk. By combining deep dependency awareness, pre-execution validation, automated remediation, and instant rollback, Remedio enables organizations to eliminate risk across endpoints, servers, applications, and AI systems-without disrupting business operations. Founded in 2019, Remedio spent its first years as a bootstrapped, profitable company, building a strong enterprise customer base before raising a $65M Series A led by Bessemer Venture Partners. Today, more than 300 enterprise organizations trust Remedio to protect over 3 million devices worldwide, including Amazon, Colgate-Palmolive, Kraft Heinz, Coca Cola Hellenic Bottling Company, and many more. As we continue expanding our platform and growing our global business, we’re looking for exceptional people who want to take ownership, solve meaningful challenges, and help shape the next chapter of Remedio’s journey. Remedio is looking for a Customer Support Engineer to join our team in Israel. About the Role: In this hands-on role, you will work directly with enterprise customers, support the deployment and integration of Remedio’s cybersecurity platform, and provide ongoing technical support throughout the customer lifecycle. You will investigate complex technical issues across enterprise IT environments, perform in-depth troubleshooting and Root Cause Analysis, and work closely with Remedio’s R&D and Product teams to drive issues to resolution. We are looking for someone with strong technical knowledge, excellent problem-solving skills, and the ability to take full ownership of customer issues while providing a high level of service. Responsibilities • Support the deployment, configuration, and integration of Remedio’s platform within enterprise customer environments. • Provide ongoing technical support to customer IT and security teams. • Troubleshoot complex technical issues and perform Root Cause Analysis. • Investigate issues using system logs, networking information, and diagnostic tools. • Take end-to-end ownership of customer issues, from initial investigation through resolution. • Work closely with R&D and Product teams to investigate product-related issues and communicate customer needs. • Guide customers on product configuration, usage, and technical best practices. • Support customer onboarding and provide technical training when required. • Maintain clear and professional communication with customers throughout the support process. • Support customers remotely and onsite when needed. Requirements • At least 3 years of experience in a technical customer-facing role, such as Customer Support Engineer, Technical Support Engineer, System Integrator, Implementation Engineer, or Professional Services Engineer. • Active Israeli civilian security clearance at level 3/2/1 - Mandatory • Experience supporting, implementing, or integrating cybersecurity solutions. • Strong knowledge of Windows and Microsoft enterprise environments. • Good knowledge of Active Directory, Microsoft Domain environments, Group Policy, DNS, permissions, and authentication concepts. • Strong understanding of enterprise IT infrastructure and networking. • Proven ability to troubleshoot complex technical issues independently and identify their root cause. • Strong analytical thinking and technical problem-solving skills. • Excellent communication and interpersonal skills, with a strong customer-service approach. • High level of ownership, responsibility, and attention to detail. • Strong self-learning abilities and technical curiosity. • Excellent written and spoken English. Significant Advantage • Experience working in the cybersecurity industry, with a strong preference for candidates from endpoint security companies or products. • Experience with endpoint agents, endpoint management, EDR, device posture, identity security, or other agent-based cybersecurity products. • Experience working with large enterprise, government, defense, or security-sensitive customers. • Working knowledge of Linux, macOS, or cloud environments.

Description Founded in Tel Aviv in 2016, UVeye is a computer vision and data company that creates automatic vehicle inspection systems to encourage road safety and increase transparency across the automotive industry. With key partnerships including General Motors, Volvo, and CarMax among others, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 250 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are looking for an IT Support Specialist for our IT team in the Tel Aviv office. A day in the life and how you’ll make an impact: • Own day-to-day IT support - hardware, software, connectivity, and AV issues with a focus on fast, thorough resolution and clear communication with end users • Manage device provisioning and onboarding: JumpCloud enrollment, Okta user setup, and laptop configuration across Mac, Windows, and Linux, ensuring every new hire is fully operational from day one • Support and maintain conference room AV systems - PTZ cameras, mixers, microphones, displays, and speaker setups and create user guides so employees can run their own meetings confidently • Maintain and document server room infrastructure: cable mapping, backup appliance inventory, DGX GPU server maintenance, and network hardware (access points, switches, firewalls) • Coordinate and execute scheduled maintenance windows for critical infrastructure, including DGX server upgrades, network changes, and cabling projects — planning carefully to minimize business impact • Take ownership of IT projects end-to-end, including Role-Based Access Control (RBAC) rollouts across departments, SaaS license tracking, and vendor onboarding • Collaborate with Legal, Security, and HR on compliance requirements — including GDPR and Israeli Privacy Law — and contribute to internal security initiatives such as penetration testing and DLP • Manage vendor relationships: sourcing and comparing quotes, opening purchase requests, tracking deliveries, and coordinating installation schedules • Keep our Jira ticketing system clean and current — resolving tickets within SLA targets and maintaining accountability against KPI metrics the team tracks weekly • Contribute to IT process improvement: writing runbooks, producing internal guides, and identifying opportunities to automate or streamline repetitive tasks Requirements • 2–4 years of experience in IT support or systems administration • Hands-on experience with a device management platform such as JumpCloud, Jamf, Intune, or equivalent • Working knowledge of Google Workspace administration and Okta or a similar SSO/IAM platform • Comfortable supporting Mac, Windows, and Linux environments • Experience with AV/conference room technology: cameras, mixers, microphones, and display systems • Fluent Hebrew and solid working English (written and spoken) - the team is global, and you’ll communicate regularly across offices • Strong documentation habits - you write things down, keep records accurate, and leave clear handoffs • Ownership mindset: you follow up proactively, push for answers, and don’t let things fall through the cracks • Ability to coordinate with multiple stakeholders across IT, Legal, Security, Finance, and HR on concurrent projects • Familiarity with a ticketing system (Jira, ServiceNow, or similar) and accountability to resolution SLAs Nice to have: • Experience with NVIDIA DGX or other GPU compute infrastructure • Active Directory, Proxmox, or enterprise networking fundamentals • Exposure to RBAC implementation or IAM project rollouts • Scripting ability (Bash, Python, or similar) for automation and tooling tasks • Understanding of GDPR or Israeli Privacy Law compliance requirements Why UVeye: • Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections. • Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses worldwide. • Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships. UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

About Unframe Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market. Backed by Bessemer, Craft, and TLV Partners with $100M in Series B funding, we’re building a fast-growing, revenue-generating company working with Fortune 500 customers globally. About the role We're looking for a Support Lead to build Unframe's customer support function from the ground up, working on site in Tel Aviv offices. You'll be the founding member of our support organization, designing the processes, tooling, and team that will sit between our enterprise customers and our Product and Engineering teams. You'll report to the VP Product Growth and work closely with Product and Engineering to ensure issues are resolved fast, with full ownership, and with as little engineering drag as possible. This is a rare opportunity to define what great support looks like at an AI-first company serving some of the world's largest enterprises, and to build it your way. What you'll do • Build the support function from scratch: processes, workflows, escalation paths, SLAs, tooling, and internal playbooks. • Lead day-to-day support operations for global enterprise customers, owning prioritization, escalations, and customer communication. • Hire and grow a team of Support Engineers who are technical enough to investigate issues independently, reducing reliance on Engineering for first and second-line resolution. • Design an AI-first support model: leverage AI tooling for log analysis, issue investigation, and knowledge retrieval to help the team punch above its weight across a fast-growing set of diverse customer solutions. • Build and maintain a living knowledge base that enables support engineers to ramp quickly on new solutions and handle complex issues without deep product expertise from day one. • Partner with Product and Engineering to surface recurring issues, drive root cause fixes, and close the loop between customer feedback and product improvement. What we're looking for • 6+ years of experience in technical support, solutions engineering, or a similar customer-facing technical role, with at least 2 years in a lead or senior individual contributor capacity. • Proven experience building or significantly improving support processes in a fast-moving startup or scale-up environment. • Experience working with enterprise customers, ideally global or Fortune 500. • Strong technical foundation, comfortable reading logs, understanding system behavior, and working closely with engineering teams on complex investigations. • Hands-on experience with AI tools (Copilot, Claude, Cursor, or similar) and a genuine interest in using them to scale team capabilities. • Excellent written and verbal English communication skills, able to write clearly for both technical and executive audiences. • High ownership mentality, sharp prioritization instincts, and composure under pressure. • Based in Tel Aviv and excited to work closely with teams on-site. Why join us? You’ll have the opportunity to build and shape the support function at Unframe from the ground up, working directly with global enterprise customers and alongside Product, Engineering, and company leadership. This is a highly impactful role for someone who enjoys combining customer ownership, operational thinking, and technical problem-solving in a fast-moving AI company. If you like creating structure where none exists yet and want to influence both customer experience and product direction, this role will give you exactly that.

Island is shaping the future of work - creating an enterprise workspace for both knowledge workers and agents - where access, security, and AI-powered productivity are built in. Our enterprise agentic control plane boosts productivity across devices, browsers, applications, networks, and data while protecting sensitive information, simplifying access, and helping enterprises scale AI safely. Behind all of that is a team of people who care deeply about their craft and want to do the biggest and best work of their careers. At Island, character and drive matter more than your resume. Backed by Coatue Management, Insight Partners, Sequoia Capital, Cyberstarts, and other world-class investors, Island is used by millions of people at some of the planet’s largest enterprises. Come build with us. Together, we’re changing how the world works. Island is the ideal environment for enterprise work, where security is everywhere without ever getting in the way. Island unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace- so organizations get universal visibility and control, and users get a fast, fluid, beautifully simple experience. It's not just a better way to secure work. It's a better way to work. Backed by investors like Coatue Management, Insight Partners, and Sequoia Capital, and trusted by some of the largest, most respected enterprises on the planet, Island is redefining what the modern workplace can be. Come join us in building something that's already changing how the world works. As a Product Support Engineer you will have a pivotal role in providing assistance to our customers and sales team by addressing technical inquiries, troubleshooting issues, and ensuring the uninterrupted functionality of The Enterprise Browser throughout the entire customer journey. We are looking for engineers whose customer obsession is in their DNA and who possess a strong eagerness to learn, evolve and become experts in our cutting-edge technologies. Responsibilities: • Provide exceptional technical support to enterprise customers, promptly addressing their queries and issues via various communication channels (email, phone, chat). • Demonstrate a deep understanding of our products and its integration with clients' systems to offer effective solutions and guidance. • Collaborate with cross-functional teams, including development and QA, to escalate and resolve critical customer issues promptly. • Document customer interactions, technical solutions, and best practices to create an organized knowledge base for both internal and external use. • Actively contribute to product improvement by providing valuable feedback and insights gained from customer interactions. • Work independently with a self-sufficient and proactive approach while adhering to established SLAs and performance metrics. • Ability to work off-hours when needed. Requirements • 5+ years of hands-on experience in support roles, working directly with enterprise customers. • 5+ years of proven experience in troubleshooting methodologies and problem-solving skills. • 3+ years of working in a startup environment and the ability to thrive in a fast-paced, agile atmosphere. • In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem. • Expertise in OS systems, including, Windows, Mac and Linux. • Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol. • 5+ years of experience with IT tasks like installing virtual machines and configuring IT environments. • 5+ years of experience with support methodologies and tools (Confluence, Salesforce, Jira). • 3+ years of experience working with Log systems like Coralogix, and Sentry. • Advantage - Bachelor's degree in Computer Science, Engineering, or a related field. Data Privacy You can find information on how we process and protect your personal data in our Candidate and Employee Privacy Notice. For any privacy-related questions, contact us at [email protected].

Description VAST Data is looking for a VAST On Cloud - Customer Success Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is at the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market." — Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality, and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history. As a VAST On Cloud - Customer Success Engineer, you will be regarded as a VAST Data technical expert specialized in deploying, supporting, and optimizing our enterprise platform within cloud environments. You will be a vital part of the VAST "Flight Crew" for our customers, working closely with a dedicated team of Support Engineers and Success Managers to manage all post-sales activity and ensure maximum adoption. Your focus will extend beyond traditional support into active customer success—helping clients design, automate, and navigate hybrid and multi-cloud architectures. You will use your deep cloud-native expertise, hands-on troubleshooting skills, and client-facing mastery to help customers successfully run the VAST AI OS across the world's leading public and private cloud platforms. Key Responsibilities Deploy & Maintain: Deploy, configure, and maintain cloud services and infrastructure components in customer public and private cloud environments. Build Trusted Relationships: Develop deep, technical, and trusted relationships with customers based on technical excellence, a customer-first mindset, and your command of the VAST On Cloud product portfolio. Automation & IaC: Contribute to cloud automation and orchestration efforts using Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Shell). Cloud Operations & Observability: Understand and regularly interact with each cloud provider's native monitoring, logging, dashboards, and observability tools, alongside infrastructure monitoring tools (e.g., Grafana, Prometheus). Deep Troubleshooting: Troubleshoot complex CSP instances and networks. Systematically parse logs to identify and resolve issues within the Cloud Provider that extend beyond the VAST AI OS itself. Root Cause Analysis: Perform thorough root cause analysis (RCA) and post-incident reviews for infrastructure-level incidents to ensure continuous improvement and platform stability. OnPrem/Hybrid Integration: Work with customers to integrate VAST On Cloud with their existing On-Premises systems, facilitating robust Hybrid Cloud architectures. Cross-Functional Collaboration: Partner with VAST engineering, product management, pre-sales, and professional services to elevate product features, escalate unresolved bugs, and advocate for customer-specific priorities. Requirements Experience: 5+ years of experience in technical customer-facing roles (Customer Success, Technical Support, Cloud Engineering, or Post-Sales) working with complex cloud infrastructure, networking, or storage solutions. Multi-Cloud Expertise: Extensive expertise with Cloud Service Providers (CSPs) like AWS, Azure, and GCP, covering instance management, operations, and the ability to quickly ramp up on any missing provider. Cloud Networking & Security: Advanced understanding of cloud networking and security—specifically designing, deploying, and integrating cloud architectures with On-Premises systems (Hybrid Cloud). Diagnostics Skills: Practical and demonstrable cloud networking diagnostic skills (VPC/VNet, subnets, route tables, security groups) and utilization of Linux OS utilities for client-to-cluster troubleshooting. Scripting & Cloud CLIs: Highly skilled at creating and debugging Python scripts using cloud APIs/SDKs. Proficiency with cloud CLIs (AWS CLI/aws, Google Cloud CLI/gcloud, Azure CLI/az) and scripting (Python, Shell/Bash) for diagnostics and automation. Linux Systems Administration: Advanced Linux systems administration experience (primarily Rocky Linux or similar Enterprise Linux distributions). Containerization & Orchestration: Strong experience working with Docker and Kubernetes environments. Infrastructure as Code: Practical, hands-on experience using Terraform and Ansible to deploy and manage cloud-native infrastructure. Observability Stacks: Solid experience with observability stacks and infrastructure tools (such as Grafana and Prometheus). Education: B.Sc. or MS in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field (or equivalent practical experience). Travel & Availability: * Ability to travel around 20% of the time to support customer deployments and professional services. • Participation in a rotational weekend shift once every 8-12 weeks and occasional holiday coverage. Nice to Have: • AWS: AWS Certified Solutions Architect (Associate/Professional) / AWS Certified SysOps Administrator / AWS Certified DevOps Engineer • Azure: Microsoft Certified: Azure Network Engineer Associate / Azure Solutions Architect Expert • GCP: Google Cloud Certified Professional Cloud Architect / Professional Cloud DevOps Engineer

Description This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market."- Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history. Requirements As a Technical Support, you will be regarded as a VAST Data product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team. Required skill set: Overall 3+ years of experience in customer-facing, pre-sale/post-sale positions working with complex IT solutions. Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world. Significant experience required in the areas of file systems and scale-out NAS Implementation An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing. Excellent written and verbal communication and presentation skills. An advantage to candidates that have hands-on lab and hardware management experience. An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up. MS or B.Sc. in CS, CE, EE or related fields. Ability to travel. To be successful in this role, you will need to travel around 20% of the time.

NVIDIA has been redefining computer graphics, PC gaming, and accelerated computing for over 30 years. It's a unique legacy of innovation fueled by great technology—and dynamic people. Today, we're tapping into the unlimited potential of AI to define the next era of computing—an era in which our GPUs act as the brains of computers, robots, and self-driving cars that can understand the world. Doing what's never been done before takes vision, innovation, and the world's best talent. NVIDIANs immerse themselves in a diverse, supportive environment that encourages everyone to do their best work. Join the team and see how you can make a lasting impact on the world. Slurm is a critical workload manager for many of the world's most demanding AI and high-performance computing environments. We are looking for a Technical Support Engineer dedicated to supporting Slurm for NVIDIA's customers. You will join a dedicated team of Slurm subject-matter guides, owning sophisticated support cases and helping customers run reliable, efficient, and highly scalable clusters. This role requires extensive production experience with Slurm and the ability to diagnose issues across the scheduler and the surrounding Linux, networking, storage, authentication, database, and GPU infrastructure. What you'll be doing: • Own Slurm support cases from initial investigation through resolution for customers running production AI and HPC clusters. • Diagnose complex problems involving slurmctld, slurmd, slurmdbd, job scheduling, node management, resource allocation, accounting, authentication, and high availability. • Solve Slurm configuration and policy features, including partitions, reservations, priorities, fair-share, quality of service, backfill, preemption, GRES/TRES, cgroups, and job constraints. • Investigate performance, reliability, and scalability issues using logs, diagnostic data, configuration analysis, reproductions, and source-level debugging when required. • Isolate problems across Slurm and its surrounding dependencies, including Linux, MUNGE, databases, networking, parallel storage, containers, GPUs, and cluster-management systems. • Advise customers on Slurm configuration, upgrades, operational practices, managing system resources, and safe recovery from production incidents. • collaborate with engineering teams by producing clear technical descriptions, reproducible test cases, and well-supported defect reports. • Develop guides, knowledge-base articles, diagnostic tools, and internal training that strengthen Slurm expertise across the support organization. What we need to see: • BS.c degree in Computer Science, Engineering, or a related field, or equivalent experience. • 5+ years of hands-on experience administering and supporting Slurm in production HPC or AI environments including business-critical outage incidents. • Expert-level understanding of Slurm architecture, daemons, configuration, scheduling behavior, accounting, resource management, and failure modes. • Capacity to identify sophisticated Slurm incidents independently and guide them to a technically sound resolution. • In-depth Linux system-administration and solve experience, including systemd, cgroups, authentication, networking, and database-backed services. • Experience operating Slurm across multi-user clusters with complex scheduling policies and heterogeneous compute resources. • Strong analytical and research skills, showing proficiency in distinguishing Slurm defects from configuration, integration, infrastructure, and workload problems. • Excellent written and verbal communication skills, including the ability to turn detailed technical findings into clear explanations and actionable recommendations. Ways to stand out from the crowd: • Experience supporting large-scale Slurm environments containing thousands of nodes or GPUs. • Experience diagnosing scheduler performance, job-throughput, controller-load, and database-scaling issues. • Familiarity with Slurm source code, plugins, SPANK, Lua job-submit plugins, or upstream issue investigation. • Experience with containers and HPC integration technologies such as Pyxis, Enroot, Apptainer, or Singularity. • Previous experience integrating Slurm with NVIDIA Base Command Manager, Bright Cluster Manager, or another cluster-management platform.

Cato Networks is the converged network and security cloud for the AI era. As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents. Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide. We're looking for an experienced IT Support Specialist to join our global IT support team. You'll be the first point of contact for Cato employees worldwide, resolving hardware, software, and access issues, leading onboarding and offboarding, and collaborating on IT workflow improvements and automation. Day-to-Day Support • Provide first-line technical support to employees across all global offices, ensuring fast, professional, and customer-oriented service. • Troubleshoot hardware, software, and network issues, primarily on macOS with some Windows. • Support cloud and SaaS platforms, including Microsoft 365, Slack, Zoom, and other internally used tools. • Provide AV support for the auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies. Process Ownership & Projects • Administer and monitor cloud infrastructure components, including Azure AD/Entra ID, Intune, Kandji, and AWS services. • Lead and execute employee onboarding and offboarding processes, including provisioning, access governance, device setup, and security compliance. • Partner closely with Systems and Security teams to identify, escalate, and resolve complex technical issues and improve IT workflows and automation. • Participate in IT projects and initiatives with other teams to improve internal systems and the employee experience. What You Bring • At least 3 years of experience in IT support or a related technical role; high-tech or startup experience is a plus. • Hands-on experience with Azure, Entra ID, and Microsoft 365 cloud environments. • Strong troubleshooting skills across Windows and macOS laptops, as well as mobile devices. • A solid understanding of networking fundamentals, including firewalls, Wi-Fi, and VPN technologies. • Experience with endpoint management tools such as Intune or Kandji is a plus. • Knowledge of IT automation or scripting with PowerShell/Python is a plus. • Familiarity with IT knowledge-base and documentation processes is a plus. Who You Are • Service-oriented with a high level of professionalism. • A strong problem-solver with excellent analytical thinking. • Organized, detail-oriented, and able to manage multiple tasks simultaneously. • A clear communicator with strong interpersonal skills and the ability to support employees at all levels. • Comfortable working independently and collaboratively within a fast-paced team environment.

Job Description Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise. As we scale, we are looking for candidates to manage all global IT physical and virtual assets and deliver technical support to employees in an ever-changing infrastructure. You will implement robust logistics processes and oversee global IT assets to optimize ServiceNow end-users support flow, lifecycle and company growth. You will join the Global IT & Security team and report to ServiceNow DT & Security Support Manager. Working closely with all the company’s departments and end-users. Responsibilities: • Provide technical support to ServiceNow employees • Implement, deploy and manage IT & Security asset management systems and processes • Manage physical and virtual assets' lifecycle, contracts and support • Responsible for global IT & Security assets procurement • Maintain and manage end-to-end of assets’ vendors and suppliers • Responsible for payments, invoices and working closely with the finance team and vendor’s finance requests • Responsible for the good functioning and maintenance of the conference rooms infrastructure and systems • Responsible for new employees' on-boarding setup and orientation • Responsible for employees' off-boarding process • Identify, automate and document solutions to common issues • Work with on-prem and cloud systems • This position requires availability for on-call support every other Friday. Qualifications • At least 2 years of experience with end-user support in a macOS environment • Experience in asset (physical and virtual) management and logistics operations • Excellent and proven serviceability skills • Excellent verbal and written communication and interpersonal skills • Experience with local and international shipping process • Experience with suppliers and vendor management • Excellent documentation capabilities • Good negotiation skills and training capabilities • Strong proficiency in both spoken and written English • Very high motivation and willingness to continuously learn • High level of independence and time management skills • Team player state of mind, caring about the impact of the infrastructure on its users Join our excellent team if you’re: Curious and love to learn and explore new depths in the technology you use every day. Willing and able to meet a challenge hands-on, solve problems independently and make things happen. Open-minded, flexible, and thrive in a highly dynamic, fast-paced, ever-changing environment. Approachable and enjoy collaborating with others. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary Your Career Are you an AI Analyst ready to translate raw model output into a reliable, high-quality production system? Do you excel at the craft of Prompt Engineering and thrive on the challenge of ensuring Generative AI output meets rigorous quality standards in mission-critical applications? Join our R&D Operations Team. You will be the AI analyst responsible for the end-to-end quality, performance, and operational tuning of our Generative AI-driven support system (“Co-Pilot”). Your mission is to actively shape the model's intelligence, govern the data it uses, and implement the mechanisms that guarantee its accuracy, directly accelerating our customer support engineering velocity. Your Impact • Support & Customer Advocacy: Champion the Support Journey in Engineering. Develop in-product support instructions that reflect and address real incoming cases, enhancing the quality and effectiveness of AI feature solutions. • Model Quality Validation: Use existing evaluation platforms and methodologies to validate production models. Monitor quality metrics to continuously assess and rank AI answers for accuracy and reliability. • Prompt Engineering & CT Loop: Drive the Continuous Training loop through systematic prompt engineering (refining and versioning inputs). Analyze failures to define R&D actions or features needed to close model performance gaps. • AI Knowledge Governance: Act as AI Content Governor, implementing controls to verify and ingest compliant knowledge base content, ensuring a quality data source. • Cross-Functional SME: Serve as the AI Support Co-pilot Subject Matter Expert, partnering with R&D and Support Enablement to translate quality issues into core model logic improvements and feature development. Qualifications Your Experience & Qualifications • Cybersecurity & Cloud Domain Expertise (SME-level): 7+ years of hands-on technical support, escalation, or enablement experience specifically with supporting cybersecurity or cloud security products. • Training and Enablement: Writing Technical Support Knowledge base articles, documenting troubleshooting playbooks and troubleshooting guides. Mentored Support engineers. • Analytical Skills: Proven ability to analyze support data and provide actionable insights Advantage • Prompt Engineering: Proven expertise in systematically authoring, testing, and refining instructional inputs to drive specific model behavior. • Cloud Technologies: Experience with Cloud platforms like GCP, Kubernetes and containers • Experience with cloud cyber security technologies • • AI/ML/LLM Foundation: Possesses a high-level understanding of AI tools, LLMs, machine learning, and applicative AI principles. • Technical Communication: Strong skills in translating observed model performance issues and Agentic Action requirements into clear, prioritized technical requirements for R&D teams. • Ownership: A dedicated individual who takes full responsibility for their work, driving projects to successful completion. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Description Who we are Upwind is a cloud security platform that uses runtime context to show security teams what actually matters. Powered by eBPF sensors, we cover everything from cloud posture to real-time threat protection and API security. Our customers are global, their environments are complex, and they count on us when something breaks. The role Our Support team is where deep technical skill meets real customer impact. You’ll be the person customers turn to when things get complicated: digging into cloud and Kubernetes environments, finding the root cause, and making sure they leave the conversation with a solution and with more trust in us than before. You’ll join a global team of 14 engineers, 5 of them here in Israel, and work directly with R&D and Product. What you find in the field shapes what we build. What you’ll do • Troubleshoot and resolve complex technical issues for global customers via Slack, chat, and email • Dig into root causes across cloud, Kubernetes, Linux, networking, and databases, and escalate to R&D or Product with a clear, well-investigated picture when needed • Build strong relationships with customers and help them get the most out of the platform • Document solutions and turn recurring issues into knowledge the whole team can use • Bring field insights back to R&D and Product to help improve the product • Keep growing: the product, the cloud landscape, and the threats all move fast, and so will you Requirements What you bring (must have) • 3–6 years of hands-on experience in Technical Support, Technical Account Management, or Escalation Engineering at a software/SaaS company, working with global customers (internal IT support doesn’t match this role) • Strong experience with AWS and Kubernetes • Experience with MySQL • Solid background in Docker, Linux, and networking • Experience with OpenSearch, Grafana, or similar tools for troubleshooting and analysis • Excellent English, written and spoken • Strong self-learning ability and the independence to dig in on your own, while working well as part of a team Nice to have • Experience in cybersecurity, especially cloud security • Bachelor’s degree in Engineering / Cyber Security or equivalent experience

Description Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. We're looking for a motivated student who wants to take their first step into the high-tech world — and not just anywhere, but at one of the fastest-growing cybersecurity companies out there, working on some of the most interesting challenges in the industry. This is an entry-level position with real room to grow: you'll get hands-on training, mentorship, and the chance to develop into a full Technical Support Engineer role over time. Responsibilities • Provide accurate and timely support via Slack, chat, or email to help troubleshoot and resolve customer issues. • Learn to diagnose technical problems and escalate complex issues to R&D or Product when needed. • Build strong relationships with customers and maintain a professional, supportive tone. • Help create and update support documentation, and log interactions in the support system. • Continuously build your technical skills through ongoing training and mentorship. Requirements • Currently pursuing a degree (Engineering, Computer Science, Cyber Security, or related field) – Must. • At least one full year remaining until graduation – Must. • Fluent English (written and spoken) – Must. • Availability to work intensive hours, including night and weekend shifts – Must. • Strong will to learn, curiosity about cloud and cybersecurity technologies. • Ability to work both independently and as part of a team. • Advantage: familiarity with Linux, basic networking, SQL, or cloud environments.