Technical Support Specialist jobs in Ramat Gan

Description Zero Networks, a cutting-edge network security solutions provider, is at an exciting time in its history and is growing fast! At Zero Networks, we cherish the spirit of friendship, growth, excellence, transparency, and perseverance. We are seeking an experienced Support Engineer to be at the forefront of providing innovative and empathetic technical support to our customers. You will play a crucial role in ensuring customer satisfaction and driving the continuous improvement of our products and services. If you are a technical Support Engineer professional with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity industry, we invite you to join our team. Together, we can shape the future of network security. The workweek is Monday through Friday, aligned with global support needs. Responsibilities • Problem Solving: Diagnose and resolve technical issues, providing timely and accurate customer support. • Collaboration: Work closely with cross-functional teams to enhance product functionality and resolve customer challenges. • Growth-Oriented Mindset: Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development. • Quality Focus: Uphold high standards of service, striving for excellence in every customer interaction. • Transparency and Communication: Maintain clear, empathetic, and effective communication with customers and team members. • Perseverance: Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges. Requirements • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). • 5+ years of relevant work experience (Network/Security/SaaS Support) - Must. • Proficiency in Active Directory/GPO, Windows, Linux and PowerShell/ Python scripting - Must. • Strong customer-facing experience, with the ability to build trusted relationships manage technical issues, and communicate effectively with customers throughout the support process. • Excellent problem-solving and communication skills. • Fluent English (C1 or above). • Willingness to learn and adapt in a fast-paced environment. • Strong understanding of network security skills and the ability to work independently and as part of a team, preferably previous experience in cybersecurity industry. • Commitment to innovation, integrity, and excellence.

Description The Loox story is likely one you haven’t heard before. Founded in 2015, we’re a bootstrapped product-led company that has grown to over 130,000 customers, 500 million users per month and millions of annual revenue. As the leading social proof solution for Shopify stores, our main focus now is expanding our platform to additional products and markets. Each new challenge requires different skill sets, and we’re forming a core team of creative innovators to lead us there. This is a unique opportunity to be part of an organization that has the resources and scale of an established company and the energy, speed and team-size of an early-stage startup. What’s the opportunity: We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product. In this role, you’ll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and our team. We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills. ** The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).** As a Customer Support Engineer at Loox, you will: • Be in charge of our customer happiness and deliver amazing service. • Become a product expert who knows the ins and outs of what Loox has to offer by helping our customers maximize the value they receive from us. • Proactively identify opportunities and optimization points to help our customers grow. • Represent the customer voice internally in Product, Marketing, and Business Development discussions. What you’ll need: • At least 1 year of experience in customer service-facing roles. • High-level English and spoken Hebrew (native or bilingual proficiency) - Must. • Ability to communicate effectively with customers and teammates - Must. • Knowledge of web technologies such as HTML & CSS. • Strong troubleshooting capabilities. • Ability to work in an agile, fast-paced, and dynamic environment.