Service Engineer jobs in Israel

As a Designated Services Engineer, you will play a key role in ensuring WEKA's Customer Success, contributing to our five-star Gartner reviews. You will work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships. Collaborating closely with Account Teams, you will gain deep insight into customers' business requirements, technical needs, and system environments. Your role involves resolving technical issues, bridging gaps between customers and Engineering, and ensuring the highest level of service. As a Designated Services Engineer, you'll: Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements. Troubleshoot and resolve technical issues, escalating to Engineering when necessary. Provide feedback to Engineering to enhance product supportability, usability, and serviceability. Support pre-sales engineers, partners, and resellers with technical expertise. Proactively monitor WEKA systems using remote monitoring tools to identify and address potential issues. Own, track, and document customer issues via the ticketing system. Communicate clearly and professionally with customers, partners, and internal teams. Contribute to knowledge-sharing through internal and customer-facing documentation (FAQs, KB articles). Manage multiple projects and support cases concurrently. Advocate for customer concerns and represent WEKA externally. Develop subject matter expertise in WEKA and customer technologies. Participate in on-call, follow-the-sun support rotations as needed. Availability for alternative work hours (nights, weekends, holidays) and potential regional/international travel. Requirements: 10+ years in customer-facing technical roles, solving complex enterprise infrastructure issues. Ability to diagnose hardware failures, network congestion, and performance bottlenecks. Enterprise infrastructure L3 or higher support experience (Linux-based storage, networking, virtualization, cloud, etc.). Strong technical troubleshooting in multi-platform, distributed environments. Strong understanding of distributed storage systems. Expertise in Linux/Unix administration. Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage. Proficiency in Python, Bash, and experience with automation scripting for system monitoring and troubleshooting. Knowledge of POSIX, NFS, S3 protocols, log management, and monitoring tools (Prometheus, Grafana). It's nice if you have: Experience with JIRA, Confluence, Slack, and other collaboration tools. Experience collaborating between customer support and product development teams. Familiarity with Kubernetes, Containers, LXC, and cloud platforms (AWS, Azure, OCI, GCP). Prior experience managing large-scale HPC clusters. Strong technical writing skills and a creative approach to problem-solving. The WEKA Way: We are Accountable: We take full ownership, always–even when things don't go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards. We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation. We are Collaborative: True collaboration isn't only about working together. It's about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we're unstoppable. We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.

WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. NeuralMesh by WEKA sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy. WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We've raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world's largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We're passionate about solving our customers' most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey. What You'll Be Doing This is a customer-facing Premium Services role that combines deep, hands-on Ceph architecture and administration with the high-touch, outcome-driven approach of a Senior Designated Services Engineer (DSE). You will be the primary Ceph subject matter expert for assigned strategic customers and internal initiatives, owning the design, deployment, lifecycle operations, and performance of Ceph-based object storage environments. In parallel, you will play a key role in ensuring WEKA's Customer Success, contributing to our five-star Gartner reviews. You will work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships. Collaborating closely with Account Teams, you will gain deep insight into customers' business requirements, technical needs, and system environments. Your role involves resolving technical issues, bridging gaps between customers and Engineering, and ensuring the highest level of service. Ceph Architecture & Operations Architect, deploy, and operate large-scale production Ceph clusters supporting S3 with an emphasis on availability, performance, and operational simplicity. Own cluster lifecycle activities: upgrades, patching, configuration management, routine health checks, and proactive risk remediation. Troubleshoot complex issues across the Ceph stack, lead incident response and root-cause analysis. Establish and maintain runbooks, operational best practices, and customer-facing documentation; drive continuous improvement in reliability, observability, and automation. Partner with customer teams on security and compliance requirements Advise on hardware and topology choices to meet workload requirements. Designated Services Engineering Serve as the primary technical liaison between customers and WEKA Engineering/Product to address feature gaps, reliability concerns, and documentation improvements. Own, track, and document customer issues via the ticketing system; drive issues to resolution with clear, timely communication and executive-ready updates when needed. Proactively monitor customer environments (Ceph and WEKA) using observability and remote monitoring tools to identify and remediate risks before they impact production. Support account teams (Customer Success, Sales Engineering, Partners/Resellers) with deep technical expertise and credibility in front of senior customer stakeholders. Contribute to knowledge sharing through internal and customer-facing documentation (FAQs, KB articles, runbooks) and repeatable troubleshooting playbooks. Manage multiple engagements and cases concurrently, balancing urgency, impact, and long-term customer outcomes. Participate in on-call and follow-the-sun support rotations as required; work occasional alternative hours (nights/weekends/holidays) and travel as needed. Learning & Growth at WEKA Ramp on WEKA's architecture, tooling, and support model, and progressively take ownership of designated services engagements beyond Ceph. Develop deeper expertise in S3-compatible object storage concepts and ecosystems (clients, load balancing, performance testing, multi-tenancy), with mentorship from WEKA SMEs. Partner with internal teams to improve product supportability and operational excellence for object-storage use cases. Requirements We're looking for a senior, customer-facing engineer who can lead Ceph architecture and operations today, and who is excited to grow into a broader object-storage and WEKA role. 10+ years in customer-facing technical roles solving complex enterprise infrastructure issues. 5+ years of hands-on Ceph experience in production: cluster design, deployment, upgrades, and day-2 operations. Strong understanding of Ceph internals and operational mechanics: MON quorum, MGR active/standby, OSD behavior, CRUSH and CRUSH maps, pools and placement groups (PGs), recovery/backfill and rebalancing. Experience operating large-scale (multi-PB) Ceph environments and navigating the operational challenges of fleet size, PG scaling, and long-running recovery events. Practical experience with Ceph RGW and S3 concepts (buckets, users/tenants, load balancing, scaling patterns, performance troubleshooting). Expertise in Linux/Unix administration in multi-platform, distributed environments. Strong troubleshooting skills across hardware, OS, networking, and distributed storage layers (including diagnosing performance bottlenecks and failure scenarios). Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage. Experience with observability and monitoring stacks (Prometheus/Grafana and common log/metrics tooling). Proficiency in Python and/or Bash; comfort building automation for monitoring, diagnostics, and repeatable operational tasks. Excellent written and verbal communication skills, with the ability to explain complex technical topics to both technical and non-technical stakeholders. It's Nice If You Have Experience with Kubernetes/Containers and/or cloud platforms (AWS, Azure, OCI, GCP) in storage-heavy environments. Familiarity with Jira, Confluence, Slack, and collaborating across Support, Engineering, and Product teams. Experience supporting HPC or AI/ML infrastructure (GPU clusters, high-throughput networking, performance benchmarking). Experience with infrastructure-as-code or config management (Ansible, Terraform, etc.). Strong technical writing skills and a habit of creating reusable runbooks and playbooks. What Success Looks Like Customers view you as a trusted technical leader for Ceph and object storage, and they proactively engage you for architectural guidance and operational reviews. You can independently assess Ceph cluster health, identify risk, and lead remediation plans that improve availability and performance. You deliver consistent, high-quality customer communications and drive issues to resolution while partnering effectively with internal teams (CS, Product and Engineering). You build durable artifacts (runbooks, dashboards, automation, postmortems) that raise the operational maturity of customer environments and WEKA's supportability. You ramp quickly on WEKA's products and processes and expand your ownership beyond Ceph into broader designated services engagements. The WEKA Way We are Accountable: We take full ownership, always–even when things don't go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards. We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation. We are Collaborative: True collaboration isn't only about working together. It's about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we're unstoppable. We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.

Description What we are looking for The service team at Nova is looking for a Service Engineer located in USA, Portland to provide product support at Nova customers. In this role you'll be joining the Global Service Group at Nova. We provide service on a large-scale install base, at leading semiconductor manufacturers worldwide. Responsible for training, installing, and supporting all Nova products at customer sites in USA with mainly Intel. We foster teamwork, excellence, and innovation, making customer success our main goal. Role Responsibilities What you will be doing • Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the territory. • Support OEM partners, and End Users internal service as defined under warranty and service support agreements. • Maintain, support, and guide proper training to all users, including OEM and End User personnel. • Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. • Lead technical field escalation. • Involved in product evaluations activities at customer site; make sure field and customer needs are well-represented and prioritized during the product roadmap. • Assist in new equipment integration, “add-ons,” and upgrades. • Provide feedback to the headquarters based on experience gained with customers. • Support the customer beyond the defined working schedule as required. Requirements • Practical Eng. in Electronics/Mechanical or equivalent - Must • B.Sc. in Electronics/Mechanical Engineering or equivalent— Advantage • Minimum 2 years of experience as Support Engineer-Must • Previous experience and familiarity with the semiconductor industry or capital equipment manufacturers- Advantage • Excellent level of English—both spoken and technical-Must • Working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS • Strong mechanical and electrical aptitude with independent troubleshooting ability. • First level software troubleshooting and support • Data analysis capabilities /8D failure analysis/structured problem-solving advantage. • Ability to travel 30% of the time. • Understanding of semiconductor practices, safety, ergonomics, and yield requirements That special something you bring in • Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage at all levels of the organization. • Team player • Service oriented Get to know us better: Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing. With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world. Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions. Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology. Join us if you are A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs. If you need assistance due to a disability, you may contact us at [email protected]

Description What we are looking for The service team at Nova is looking for a Service Engineer to provide product support at Nova customers. In this role you'll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide. Responsible for training, installing, and supporting all Nova products at customer sites worldwide. We foster teamwork, excellence, and innovation, making customer success our main goal. Role Responsibilities What you will be doing • Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field. • Support OEM partners, and End Users internal service as defined under warranty and service support agreements. • Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training). • Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager. • Lead technical field escalation. • Involved in product evaluations activities at customer site; make sure field and customer needs are well-represented and prioritized during the product roadmap. • Assist in new equipment integration, “add-ons,” and upgrades. • Provide feedback to the headquarters based on experience gained with customers. • Support the customer beyond the defined working schedule as required. Requirements • B.Sc. in Electronics/Mechanical Engineering or equivalent— Must • Minimum 3 years of experience as Support Engineer-Must • Previous experience and familiarity with the semiconductor industry or capital equipment manufacturers-Must • Excellent level of English—both spoken and technical-Must • Working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS • Strong mechanical and electrical aptitude with independent troubleshooting ability. • First level software troubleshooting and support • Master degree in physics/mechanical engineering or equivalent - advantage • Data analysis capabilities /8D failure analysis/structured problem-solving advantage. • Ability to travel 30% of the time. • Previous experience working with multi-discipline semiconductor metrology equipment preferred. • Understanding of semiconductor practices, safety, ergonomics, and yield requirements That special something you bring in • Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage at all levels of the organization. • Team player • Service oriented Get to know us better: Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing. With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world. Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions. Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology. Join us if you are A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs. If you need assistance due to a disability, you may contact us at [email protected]

Job Description Summary Als Servicetechniker (w/m/d) für Ultraschall arbeiten Sie im Außendienst von Ihrem flexiblen Home Office aus in der Region Deutschschweiz. Bei GE HealthCare machen unsere Geräte, unsere Software, unsere Lösungen, unser Service und unsere Mitarbeiter einen echten Unterschied für medizinische Fachkräfte und Patienten auf der ganzen Welt. Weil wir nie aus den Augen verlieren was im Gesundheitswesen wirklich zählt – das Menschliche. Job Description Ihre Aufgaben: • Planmässige Wartung und Reparatur von Ultraschallgeräten nach Massgabe von technischen Dokumentationen und/oder Modifikationsanweisungen • Eigenständige Diagnose und Lösung technischer Probleme am Kundenstandort sowie Problemlösung mittels Ferndiagnose als Regional Online Engineer • Fristgerechte Erledigung aller Verwaltungsaufgaben (insbesondere tägliche Serviceberichte, wöchentliche Arbeitsblätter, Wartungsprotokolle und sonstige erforderliche Unterlagen) • Regelmäßige Teilnahme an Schulungen für technische Neuerungen, auch im Ausland • Wartung von Werkzeugen/Instrumenten und Prüfeinrichtungen und Sicherstellung, dass diese kalibriert sind Ihr Profil: • Sie bringen eine abgeschlossene Ausbildung/Studium im Bereich der Elektrotechnik, Medizintechnik, Informationstechnik oder Mechatronik und/oder eine vergleichbare Ausbildung mit • Mehrjährige Berufserfahrung in Elektronik (idealerweise bereits in der Reparatur, Installation und Wartung von Medizinsystemen) • Sie verfügen über gute technisch/analytische -und Problemlösefähigkeiten sowie ausgeprägte Kommunikationsfähigkeit • Sie bringen die Bereitschaft zu regelmäßiger Reisetätigkeit mit • Sie verfügen über sehr gute Deutsch- und gute Englischkenntnisse • Sie nutzen das MS Office-Paket sicher • Sie verfügen über einen gültigen PKW Führerschein Das bieten wir Ihnen: • Betriebliche Altersvorsorge • Zuschuss zu Fitness- und Gesundheitsprogrammen • Well-Being-Programm (inkl. Coaching uvm.) • Corporate Beneftis mit exklusiven Mitarbeiterrabatten für zahlreiche Shops • Firmenwagen (auch zur privaten Nutzung) Haben wir Ihr Interesse geweckt? Dann freuen wir uns auf Ihre online Bewerbung! Bitte beachten Sie, dass wir aus Datenschutzgründen ausschließlich Online-Bewerbungen akzeptieren können! Sie erfüllen nicht alle Anforderungen? Wir sind uns bewusst, dass es fast nie das perfekte Profil gibt. Man kann (fast) alles lernen, so lange man Interesse und Spaß an neuen Themen und Herausforderungen hat. Kurz gesagt: wir freuen uns über Ihre Bewerbung, auch wenn Sie die Anforderungen noch nicht zu 100% erfüllen! Über uns GE HealthCare ist ein global führender Innovator für Medizintechnik und digitale Lösungen mit mehr als 100 Jahren Erfahrung im Gesundheitswesen und rund 50.000 Mitarbeitenden weltweit. Wir ermöglichen es klinischen Anwendern, schnellere und besser informiertere Entscheidungen zu treffen durch intelligente Systeme, Datenanalyse, Anwendungen und Services, die durch unsere Edison Platform unterstützt sind. Wir agieren im Zentrum eines Ökosystems einer Präzisionsmedizin, die das Gesundheitswesen digitaler gestaltet - für mehr Produktivität und bessere Ergebnisse für Patienten, Anbieter im Gesundheitswesen, ganze Gesundheitssysteme und die Forschung weltweit. Unsere GE HealthCare Total Rewards sind dazu entwickelt worden, Sie zu Höchstleistungen zu inspirieren. Sie geben Ihnen den notwendigen Rückenwind und die Flexibilität, die Sie brauchen, um Ihre Ideen Realität werden zu lassen. Unsere Gehälter und Bonussysteme sind genau so, wie Sie es von einem Global Player in der Medizintechnik erwarten und Sie sind bei uns umgeben von Möglichkeiten in einer Unternehmenskultur, in der das füreinander Einsetzen, Zusammenarbeit und gegenseitige Unterstützung an erster Stelle stehen. GE HealthCare ist ein Arbeitgeber mit gleichen Chancen für alle. Wir leben Inklusion und Personalentscheidungen werden bei uns unabhängig von ethnischer Herkunft, Hautfarbe, Religion und Weltanschauung, Bekenntnis, sexueller Orientierung, Geschlechteridentität, Alter, körperlicher und geistiger Einschränkung und anderer gesetzlich geschützter Persönlichkeitsrechte getroffen. GE HealthCare – Creating a world where healthcare has no limits #LI-VW1 #LI-REMOTE Additional Information Relocation Assistance Provided: No