Professional Services Engineer jobs in Israel

MazeBolt was named #11 of DUNS 100 top companies to work at in Israel. We have built a culture of trust, teamwork, and innovation. This is an opportunity to join a fast-growing startup of skillful team players, working closely with a continuously growing worldwide customer base. MazeBolt empowers organizations to shift from reactive DDoS firefighting to proactive resilience, ensuring business continuity, customer trust, and measurable risk reduction. RADAR™ by MazeBolt is the patented DDoS Vulnerability Management solution and independent validation layer that continuously tests every layer of deployed DDoS defenses without affecting live services, giving certainty that gaps, including those exposed by AI-driven threats, are remediated before attackers exploit them. Job Description This is a key role in MazeBolt's success, supporting the entire technical arc of the customer lifecycle: presales, deployment, cyber operations, research and support. It suits a fast learner who is well organized, independent, a team player and able to solve problems in highly pressured situations. You will be part of the Technical Services team, working with Sales, Technical Account Managers, Product and R&D to ensure outstanding customer delivery and satisfaction. You will design implementations, analyze ongoing technical operations and formulate processes so every customer gets the full value of RADAR. What You'll Do Onboard new customers – Set up and configure RADAR for new deployments, map customer network topologies and the attack surface, translate needs into requirements for Product, and verify that everything is ready before validation begins. Resolve complex networking issues – Assist customers to strengthen security, resilience, and compliance. Manage and monitor validation tests – Execute non-disruptive DDoS tests across customer environments, track results in real time, and escalate anomalies to senior engineers. Analyze findings and drive remediation – Identify where mitigation fell short and prepare clear, prioritized recommendations customers and their mitigation vendors can act on. Build customer-ready reports – Contribute to the reports and evidence packs security leaders use to show resilience to executives, auditors and regulators. Support ongoing customer success – Join customer calls, answer technical questions, and follow through on open issues so customers get maximum protection and see measurable improvement over time. Collaborate across teams – Work with R&D, Product and Sales to share field insight, reproduce issues and support pre-sales POCs. Reports to: VP TechOps Requirements Experience – 1-2 years in a technical role such as networking, IT operations, NOC/SOC or technical support (previous employment or military technology units). Networking fundamentals – A solid grasp of TCP/IP, OSI layers, DNS, HTTP/HTTPS, routing and firewalls. Linux – Experience working in Linux and command line. Analytical skills – The attention to detail to spot what doesn't look right in test data. Communication – Clear written and spoken English, with the confidence to explain technical findings to customers. Ownership – You follow through, keep commitments, and ask for help early. Nice to have: Familiarity with DDoS attack types and mitigation (scrubbing centers, CDNs, WAFs, on-prem appliances). Scripting in Python, Bash or similar. Exposure to cloud platforms (AWS, Azure, GCP) or tools such as Wireshark. Certifications such as CCNA or CompTIA Network+/Security+. Customer-facing or professional services experience. A degree in Computer Science, Engineering or a related field, or equivalent practical experience.

We are looking for a Professional Services Engineer to join our Professional Services team. This is a hands-on role for someone who can take ownership, work independently, solve complex problems, and collaborate with customers and teams across the company. Our team works across technical, operational, business, and customer-facing areas, so we are looking for someone versatile, responsible, and comfortable working in a dynamic environment. Responsibilities Own technical and operational issues end-to-end. Troubleshoot complex issues and identify root causes using logs, data, APIs, and system flows. Understand customer needs and provide practical solutions. Lead technical and business discussions with customers and internal stakeholders. Work closely with R&D, Product, Data, and Customer Success. Build tools, automations, and custom solutions when needed. Contribute to team knowledge, processes, and ongoing improvements. Participate in the team's on-call rotation and take ownership during incidents. Requirements 5+ years of Professional Services / Operations or equivalent experience - a MUST. Strong technical and troubleshooting skills. Strong SQL skills and experience working with data. Strong understanding of APIs, HTTP, web technologies, and Internet protocols. Ability to investigate complex issues independently. Strong ownership and accountability. Ability to manage multiple tasks and priorities. Strong communication skills and confidence working with customers. Strong written and verbal English. Advantages Programming or scripting experience. Experience with cloud platforms, monitoring tools, or distributed systems. Experience in AdTech, SaaS, or high-scale production environments. Experience in Professional Services, Solutions Engineering, Technical Support, or similar customer-facing technical roles. Previous on-call or production incident experience.

At D-Fend Solutions, our people are our greatest strength — and technology is our passion. Our team of innovators and subject matter experts, including veterans of elite military intelligence technology units, is transforming the way organizations protect themselves from drone threats. As the global leader in cyber-takeover counter-drone technology, we design and deliver advanced, software-defined solutions that empower our customers to detect, take control, and safely land unauthorized drones — with precision and reliability. Every day, we push the boundaries of innovation to meet real-world security challenges across industries and environments. We’re proud of our cutting-edge technology, our global reach, and the impact we make in securing the skies. We’re seeking passionate professionals who thrive in a fast-paced, creative, and collaborative environment — those who want to be part of the next generation of airspace security innovation. Join D-Fend Solutions and help make the world a safer place. Become a D-Fender! Work with the world’s leading cyber-takeover counter-drone technology provider and shape the future of safe airspace. Key Responsibilities: Deployment & Integration • Lead end-to-end installation, configuration, and commissioning of EnforceAir Plus systems across diverse global operational environments, including military grade installations, border crossings, airports, and critical national assets. • Integrate EnforceAir Plus with third-party detection layers including EO camera arrays, radar sensors, Jammer and RF detection systems into unified C2 architectures • Validate detection zones, cyber-takeover workflows, and sensors fusion configurations against client operational requirements • Troubleshoot and resolve integration issues across hardware, software, RF, and network layers, both on-site and remotely Customer Engagement & Technical Advisory • Act as the trusted technical advisor to customer’s stakeholders, throughout the full project lifecycle • Conduct site surveys, RF environment assessments, and infrastructure readiness reviews ahead of every deployment • Translate complex operational use cases and threat scenarios into system configurations and deployment architectures • Lead customer acceptance testing (SAT), sign-off procedures, and operational readiness reviews Training & Enablement • Design and deliver tailored operator and administrator training programs • Develop site-specific SOPs, operator handbooks, and system administration guides aligned with EnforceAir Plus capabilities and local operational doctrine • Support train-the-trainer programs for large-scale or multi-site deployments across different regions. Ongoing Worldwide Support • Provide Tier 2/3 post-deployment technical support and incident response across all global time zones • Participate in a global on-call support rotation, ensuring 24/7 coverage for critical operational deployments • Conduct scheduled system health checks, performance audits, and software/firmware update cycles, responsible for required periodical maintenance support activities • Coordinate cross-regional knowledge sharing and escalations within the worldwide Professional Services team Internal Contribution • Feed field intelligence — integration challenges, feature gaps, regional operational insights, additional requirements/enhancements — back to D-Fend's product and R&D teams • Contribute to global deployment playbooks, integration guides, and internal knowledge repositories • Support junior engineers across the worldwide Professional Services organization Required Qualifications: • Bachelor's degree in Electrical Engineering, Systems Engineering, Computer Science, or equivalent military/operational experience • 5+ years in professional services, field engineering, or systems integration within defense, homeland security, or critical infrastructure • Hands-on experience deploying and integrating multi-sensor security or surveillance systems • Solid understanding of RF communications, spectrum environments, and wireless protocols • Networking architectures & Security operational knowledge • Demonstrated ability to operate independently in remote, austere, or high-security environments • Strong technical documentation and executive-level communication skills in English • Willingness and ability to travel globally up to 40–60%. Preferred Qualifications: • Direct experience with Counter-UAS (C-UAS), counter-drone, or electronic warfare systems • Background in military signals, electronic warfare (EW), intelligence, or equivalent government operational roles • Experience in multiple global regions (EMEA, APAC, Americas)