Implementation Manager jobs in Israel

Deliver monday.com implementations and make clients successful from day one. Moveo Boost is a preferred monday.com channel and tech partner. We implement monday.com's Work OS in organizations to streamline their work and boost productivity by building smart integrations between products and monday.com. We're looking for a talented Implementation Consultant to join our fast-growing team. This role combines technical and sales skills — you'll work closely with customers to implement monday.com in a way that addresses their real business needs and challenges. What you'll do • Act as a project manager to ensure timelines are met. • Claim new accounts and manage their implementation and onboarding. • Build and cultivate relationships with clients, understanding their needs and ensuring their success with monday.com. • Serve as the main point of contact between clients and monday.com. • Build, own, and execute client success and onboarding plans. • Work with customers to establish a clear end-user training plan for their workflows in monday.com. • Lead online webinars, consultations, and one-on-one demos to educate customers on the product's features. What you bring • Fluent in English and Hebrew, both verbal and written. • Highly service-oriented, with great customer relations skills. • A strategic problem solver with strong logical thinking. • Passionate about identifying solutions to technical challenges, and comfortable working with tech systems. • Hardworking, proactive, and a great team player with an “out of the box” mindset. • Agile and thriving in a changing, dynamic environment. • Extraordinary ownership of your areas of responsibility, with the ability to work under pressure and multitask. Why join Moveo As part of Moveo Boost — a preferred monday.com channel and tech partner — you'll join a fast-growing team where ownership, client relationships, and hands-on problem-solving are at the heart of what we do.

Description Technical Onboarding & Implementation Manager Who We're Looking For - The Dream Maker We’re looking for a senior, hands-on Technical Onboarding & Implementation Manager to own and scale the onboarding experience across both SMB and Enterprise customers. You’ll personally lead complex implementations from contract signature through successful activation and first value, while building the workflows, playbooks, and processes that support a scalable onboarding function. This requires the experience and judgment to define how onboarding should work, alongside the technical depth and drive to execute it yourself. You’ve done this before: independently owned customer implementations, built processes from the ground up, aligned stakeholders, and resolved technical and operational blockers. You’re comfortable taking an open-ended challenge and turning it into a clear plan, a working process, and a successful customer outcome. This is a senior individual contributor role with full ownership of onboarding delivery and process development from day one. You’re motivated by hands-on work and comfortable operating independently, with the opportunity to build and lead the onboarding team as the function grows. About Chargeflow Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model. Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud. The Impact You’ll Have • Help customers reach activation and first value faster through clear, well-managed implementations. • Improve onboarding completion rates and remove recurring technical and operational blockers. • Build a repeatable, measurable onboarding operation that can support growing customer volume and a future team. What You’ll Own End-to-End Implementation • Independently own Enterprise onboarding from contract signature and requirements discovery through implementation, activation, and handoff to Customer Success. • Serve as the primary customer point of contact, leading conversations with operational, technical, and executive stakeholders. • Define implementation scope, success criteria, plans, timelines, and responsibilities. Manage risks and dependencies, and drive every project through completion. • Manage multiple implementations simultaneously, including complex SMB customers who need additional technical guidance. Hands-On Technical Delivery • Personally investigate and troubleshoot API integrations, webhooks, data flows, and configuration issues. • Own integration blockers through resolution, involving Engineering when needed with clear findings, context, and requirements. • Work directly with customers and internal teams to validate integrations and ensure readiness for activation. Building Workflows & Processes • Design, implement, and continuously improve onboarding workflows, playbooks, documentation, and customer communications, building from scratch where needed. • Establish clear onboarding stages, completion criteria, ownership, escalation paths, and cross-functional handoffs. • Put processes into practice yourself, use them in live implementations, and refine them based on customer outcomes and delivery experience. • Define and own onboarding KPIs, including completion rates, time to activation, and time to value. • Monitor active accounts, identify stalled implementations, and proactively drive customers toward completion. • Introduce automation and reporting to reduce manual work and improve visibility into progress, risks, and capacity. • As the function grows, help define hiring needs, build the team, and develop its capabilities and delivery standards. Cross-Functional Collaboration & Domain Expertise • Partner closely with Sales, Customer Success, Product, Engineering, and Support to align expectations and resolve implementation challenges. • Translate recurring customer friction into actionable product and process improvements. • Develop expertise across Chargeflow’s payment ecosystem, including Stripe, Shopify Payments, PayPal, Adyen, and other payment providers. • Guide customers on dispute-management best practices based on their business model, payment setup, and merchant vertical. Requirements What You Bring • Senior technical customer-facing experience: 6+ years in SaaS Implementation, Integrations, Professional Services, Solutions Engineering, Technical Account Management, or Technical Onboarding, with substantial direct ownership of complex customer implementations. • Proven end-to-end ownership: A track record of independently leading Enterprise or strategic customer implementations from initial requirements through successful go-live and first value. • Experience building from the ground up: You’ve personally designed and implemented onboarding or implementation workflows, playbooks, operating processes, and success metrics, and can demonstrate how they improved delivery. • Hands-on technical depth: Practical experience troubleshooting APIs, webhooks, integrations, and data flows. You can explain what you investigated, what went wrong, and how you resolved it. • Independence and judgment: The ability to create structure, set priorities, make decisions, and drive execution in an evolving environment with limited day-to-day guidance. • A deliberate commitment to hands-on work: You’re comfortable starting as an individual contributor and personally owning customer meetings, technical investigations, project execution, and process development. • Team-building experience: Previous experience building and developing onboarding, implementation, or technical customer-facing teams, with an interest in applying that experience as the function grows. • Strong project management: The ability to manage concurrent implementations with competing timelines, stakeholders, and dependencies. • Customer leadership and cross-functional influence: Excellent communication and presentation skills, with the ability to build trust, manage expectations, and hold customers and internal stakeholders accountable for progress. • Excellent English: Strong written and verbal communication. • Ownership and follow-through: Exceptional organization, attention to detail, and accountability for measurable customer and operational outcomes. Nice to Have • Experience in fintech, payments, fraud, chargebacks, or eCommerce. • Familiarity with payment providers such as Stripe, Shopify Payments, PayPal, or Adyen. • Experience using tools such as Postman, SQL, or log-analysis platforms. • Experience implementing onboarding automation and reporting tools. • Experience supporting both Enterprise and SMB customers in a high-growth SaaS environment. How We Work We move quickly, collaborate across teams, and expect people to take ownership from problem to resolution. This role requires someone who can set direction and deliver the work: lead the customer conversation, investigate an integration issue, build a workflow, and follow through until the customer is live. You’ll have meaningful ownership of how onboarding operates and be expected to turn your experience into practical processes, consistent execution, and measurable improvements. If you’re looking for a role where you can bring senior experience, stay hands-on, and build an onboarding function that scales, we’d love to hear from you.

We're looking for a Director of Professional Services & Customer Experience to build and lead the team that gets our customers live, keeps them running and grows their use of Mesh over time. You'll lead a global team across Israel, Europe, and the US, including both managers and individual contributors. While this is first and foremost a leadership role, you'll stay close to our key customers, get involved in our most strategic projects, and act as a trusted advisor to customers on both the technical and the financial side of their setup. You'll own implementation, integration, and technical customer experience from start to finish, for new customers, for expansions, and for day-to-day technical support of Mesh customers. You'll work closely with Sales, Customer Success, Product, R&D, and Operations, and your team's insights will help shape where Mesh goes next. This is a global role with regular overlap with US working hours. What You'll Do Build and lead a unified Professional Services function that brings implementation and integration together, working in squads alongside our Customer Success Managers. Establish a customer-facing technical Customer Experience team that serves as the first line for technical issues, bugs and questions from Mesh customers. Partner with Customer Success Managers so they can focus on account growth, and work together to improve adoption, renewals and expansion. Build SOWs and project plans (Gantt charts) for customer projects and turn them into a scalable standard. Stay involved in our most strategic customer projects, especially with Enterprise and Mid-Market customers. Own escalations and risk management for key accounts, with a clear, repeatable framework for handling difficult situations before they become churn risks. Support the Sales team in complex deals that require your involvement. Define KPIs and OKRs for the team, and build the processes and SLAs behind them, covering time to go-live, ticket response and resolution times, and CSAT. Partner with the COO on scoping and pricing implementation and integration packages. Work with the Support team to strengthen first-line technical responses through tools, knowledge and clear escalation paths. Lead your team in building a knowledge base and technical resources, working alongside them to create the playbooks, use cases and best practices they use with customers. Be the voice of the customer, turning patterns from the field into clear, prioritized input for Product and R&D. Bring AI into how the team works, using AI tools to speed up implementations, ticket resolution and team management. Coach, mentor and train the team on the new working methodology: squads, SOWs, project plans and KPIs. Collaborate closely with Product, R&D, Operations, Sales and Customer Success to turn customer needs into product and process improvements. What You Bring 6+ years in post-sale roles at B2B SaaS companies, such as Professional Services, Implementation, Support or Customer Experience 3+ years managing global, distributed teams, including managing managers Proven experience leading implementations and managing projects with large customers at SaaS companies Experience working with global Enterprise and Mid-Market customers in the US and Europe Hands-on use of AI tools in your day-to-day work Strong project management, organization, and communication skills, and a hands-on leader who's comfortable moving between strategy and execution, and rolling up your sleeves on customer projects when needed Native or near-native English Big Plus Experience with integration projects: ERP (especially NetSuite), HRIS, SSO, and SFTP Familiarity with finance and accounting workflows Background in fintech, payments or spend management Sounds like your kind of challenge? Send your resume to [email protected], and let's talk!

Description EasySend is a no-code platform for building and optimizing digital customer journeys. EasySend transforms paperwork-based processes in insurance, banking, and financial services into customer engagement and revenue growth opportunities. The Implementation Specialist is responsible for implementing our clients' business processes on Easysend's platform. He/She will be responsible for interacting with clients daily and Easysend’s internal teams to ensure that clients have the solutions needed. The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized, with excellent communication and customer-facing skills, and has a passion for excellence, innovation, and success. Once trained on the EasySend platform, the Implementation Specialist will quickly start working directly on client projects and with our cross-functional teams utilizing the team's best practices. Responsibilities: • Accountable for end-to-end Implementation of clients' processes on the EasySend platform. • Own the Implementation lifecycle hands-on (requirements, planning, configuration/development, deployment, testing, and monitoring). • Analyze and proactively drive forward solutions. • Provide proactive customer service to clients and partners in an articulate, positive, and informative manner. • Understand Easysend platform and collaborate with Product and R&D team to identify and communicate technical services and solutions. • You will wear many hats, work independently, as well as a team player within a growing team. Requirements • Experience with JavaScript, CSS, HTML, Python. • Bachelor's degree in Industrial Engineering and Management or related fileld. • Relevant hands-on technical experience - A Must. • Fluent English & Hebrew speaker (verbal and written). • Strong problem-solving skills, adaptable, proactive, and willing to take ownership. • Self-organized, detail-oriented, and process-driven. • Self-learning individual who loves to pass on his knowledge to others. • Strong attention to detail and the ability to effectively articulate technical challenges and solutions. • Ability to learn quickly in a fast-pasted environment, while working with departments best practices. • Experience working with technical customers – a significant advantage.

Description Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries. We are seeking a highly motivated Implementation Manager to join our Client Services team. In this role, you'll act as the primary point of contact for new clients, guiding them through every phase of the implementation process—from initial discovery to go-live. Success in this role requires exceptional project management skills, a detail-oriented mindset, and a passion for helping clients unlock the full value of our platform. The ideal candidate also has an AI-builder mindset and is able to leverage AI-powered workflows and automations to improve implementation efficiency, customer experience, and operational processes. Key Responsibilities Client Onboarding & Project Management • Lead end-to-end client onboarding, including initial discovery, platform configuration, data migration, testing, and go-live support. • Develop and manage comprehensive project plans, ensuring milestones and deadlines are met across all phases of the implementation. • Collaborate with client stakeholders to understand business needs and payroll requirements, tailoring solutions accordingly. • Maintain consistent, proactive communication with clients throughout the implementation journey. • Identify risks or blockers early and implement mitigation strategies to ensure successful project delivery. • Leverage AI-powered workflows and automations to streamline onboarding activities, project tracking, customer communications, documentation, and implementation reporting. Problem Solving & Cross-Functional Collaboration • Work closely with internal teams—Product, Account Management, Support, and Engineering—to resolve issues and deliver optimal client outcomes. • Implement solutions to recurring challenges and contribute to process improvements that enhance client satisfaction and operational efficiency. • Identify opportunities to use AI tools and automations to improve collaboration, issue resolution, and communication across implementation teams. Process Optimization & Feedback Loops • Collect client feedback and analyze implementation trends to inform continuous improvement initiatives. • Partner with Product and Implementation Leadership to suggest enhancements based on client pain points, product limitations, or process bottlenecks. • Proactively identify gaps in onboarding workflows and propose innovative tools or approaches to improve client outcomes. • Design and implement AI-driven workflows or no/low-code automations that reduce repetitive manual work and improve the scalability and efficiency of implementation processes. Compliance & Documentation • Ensure all implementations adhere to regional and international payroll compliance requirements. • Maintain detailed documentation for each project, including requirements, configurations, workflows, and outcomes. • Leverage AI tools to improve documentation, knowledge management, reporting, and information accessibility while ensuring accuracy and appropriate human oversight. • Facilitate a structured handover to Account Management and Customer Success teams post-implementation. Why Papaya Global? • Join a rapidly growing, mission-driven company at the forefront of global payroll innovation. • Work with a dynamic team passionate about redefining how businesses manage global talent. • Enjoy a flexible work environment, competitive compensation, and a culture that values growth, collaboration, and impact. Requirements • Bachelor’s degree or equivalent professional experience. • 3–5+ years in a customer-facing role, preferably in SaaS or payroll/HR tech environments. • 3–5+ years of experience with payroll implementation or processing in the Americas. • Solid understanding of service models such as PEO, EOR, ASO, AOR, and contingent workforce solutions. • Proven ability to manage multiple client projects simultaneously from discovery to go-live. • Strong analytical and problem-solving skills, with a proactive approach to issue resolution. • Excellent time management skills with the ability to juggle multiple priorities in a fast-paced environment. • Customer-centric mindset with outstanding relationship-building capabilities. • Experience in Change Management and continuous improvement practices. • Hands-on experience building AI-powered workflows, automations, or custom AI solutions that improve implementation processes, customer onboarding, project management, reporting, or operational efficiency. • Experience creating AI-driven workflows, agents, or no/low-code automations that are integrated into day-to-day work processes and improve team productivity. • Ability to identify opportunities for AI adoption and implement practical solutions that improve implementation scalability, customer experience, and operational efficiency. • Hebrew language skills would be a strong plus. Technical & Project Management Expertise • Proficiency with payroll software platforms and HRIS/ERP systems. • Strong understanding of data migration, system integration, and platform configuration. • Ability to troubleshoot technical issues and collaborate with cross-functional teams for resolution. • Experience managing multiple, concurrent implementation projects with excellent project planning skills. • Familiarity with project management tools such as JIRA, Asana, Monday.com, or Microsoft Project. Communication & Interpersonal Skills • Exceptional verbal and written communication skills. • Comfortable engaging with stakeholders at all levels, from payroll administrators to senior leadership. • Strong client-facing presence and the ability to manage expectations with empathy and confidence.

Job Description Summary As the Implementation Specialist, you will use your technical knowledge to install, monitor, and customize clients' systems for GE HealthCare's patient care infrastructure portfolio after an initial purchase of hardware or software. Patient care infrastructure includes patient monitoring, telemetry, Carescape network, Carescape Gateway, etc. Job Description Responsibilities: • Primary Installation Role responsibility where location of work may vary across the United States. • Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold. • Use technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software. Ensure a client doesn't only buy a product but has a positive experience with it. • Assess and remediate existing infrastructure to support installation of new solution. May also perform installation, validation, and connectivity on assigned equipment. • Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction. Consulting with IT and biomed on customer requirements for installation and address cyber security concerns. • Mentoring and coaching local FE on installed solution. • Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walk thru and post warranty conversations with customer. • Manage vendor service as needed. • Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair. • Supports engineering new product releases. • Expected travel minimum 90% Qualifications: • Bachelors or associates degree or equivalent experience • 4+ years of experience in installing and configuring network equipment • 1+ year of demonstrated leadership experience • Demonstrated experience with communicating and remediating enterprise networking infrastructure • Demonstrated experience implementing disaster recovery procedures • Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems • Understanding of cyber security vulnerabilities Desired Qualifications: • 5+ years of experience in IT • Certified in CompTIA Network+, CCNA, or CCWA We will not sponsor individuals for employment visas, now or in the future, for this job opening.

 GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes