Field Service Engineer jobs in Israel

Job Description Summary GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. The Senior Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Senior Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform moderately complex repairs on assigned equipment. Independently performs and leads equipment installations in one or more modalities. Responsible for driving customer satisfaction through Service Excellence. Job Description Key Roles and Experiences • Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients • Perform troubleshooting, service repairs and installations of moderate complexity • Lead communications with customers and serve as escalation point for customer related concerns, including installations • Own customer issues from dispatch or identification of issue to resolution. • Proactively engage with other team members to ensure appropriate solution for the customer • Leads installations, validations, maintenance, and service repair needs on designated equipment. • Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth. • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction • Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts • Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues Qualifications/Technical Requirements: • Educational and Technical Requirements • Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment • Or high school diploma/GED and 6 years of relevant experience • Technical capabilities in imaging equipment including troubleshooting, repair and installation • Must have and maintain a valid Driver’s License • Experience with Web applications as well as Microsoft suite of products • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. • Ability to be available after hours and/or work a rotating on-call schedule including weekends • Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction Preferred Qualifications • Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-PA1 #Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening.

 GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes

Job Description Summary This role will support customers and accounts located throughout the Orange County and North San Diego areas within the Pacific Region. The Field Service Engineer (FSE) will be responsible for delivering high-quality service and repair support for GE OEC Surgical C-Arm equipment, ensuring customer satisfaction through Service Excellence. Job Description Key Responsibilities: • Basic troubleshooting, installation, maintenance and service repair needs on designated equipment. • Completing Preventative Maintenance and Field Modification Instruction. Ordering and managing repair parts cycle times. • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. • Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Maintaining tools and test equipment properly and ensuring they are calibrated. • Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements. • Managing vendors’ service delivery processes in compliance with GE Healthcare policies. • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving. • Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs. • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. • May include training of clinical staff on designated equipment. Required Qualifications: • Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment. • Experience interfacing with both internal team members and external customers as part of a solution based service process. • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. • Experience troubleshooting and responding to customer concerns. Desired Characteristics: • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner • Six Sigma trained/certified • Establishes good relationships with customers and staff. • Builds wide and effective networks of contacts inside and outside the organization. • Relates well to people at all levels. • Manages conflict. • Applies specialist and detailed technical expertise. • Develops job knowledge and expertise through continual professional development. • Shares expertise and knowledge with others. Uses technology to achieve work objectives. • Demonstrates an understanding of different organizational departments and functions. • Focuses on customer needs and satisfaction. • Sets high standards for quality and quantity. • Monitors and maintains quality and productivity. • Works in a systematic, methodical and orderly way. • Consistently achieves project goals. • Takes responsibility for actions, projects and people. • Takes initiative, acts with confidence and works under own direction. • Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility. • Works productively in a pressurized environment. • Keeps up to date with competitor information and market trends #LI-BI1 We will not sponsor individuals for employment visas, now or in the future, for this job opening.

For U.S. based positions only, the pay range for this position is $76,560.00-$114,840.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No

Job Description Summary The Field Service Engineer 2 will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for one or more modalities within a hospital or healthcare system in the Tulsa OK area. Job Description Key Responsibilities: • Assist customers in the use of instruments and systems; provide educational programs for customers as required; train customers on the use of computerized systems; troubleshoot customer complaints and perform necessary repairs. • Work with service engineering team members and other staff to develop effective solutions for complex customer requirements. • Develop and maintain customer relationships to ensure high levels of satisfaction. • Conduct intake meetings at customer sites to understand needs, establish service plans, set expectations, and ensure follow-through. • Coordinate and manage multiple priorities to complete assigned tasks within established timeframes. • Utilize data analysis skills to resolve customer issues and identify opportunities. • Leverage knowledge base to solve customer challenges. • Demonstrate excellent interpersonal skills and decision making abilities. • Maintain appropriate documentation for services performed. • Ensure documentation of service work performed (e.g., troubleshooting steps, test equipment results). • Other duties may be assigned. Required Qualifications: • Associates degree, Bachelor’s degree, military education or High School Diploma/GED with 6+ years of experience servicing electrical equipment • 2+ years of experience servicing medical equipment • Proficiency in Microsoft Office Suite required. • Strong communication skills. • Ability to analyze and troubleshoot technical issues. • Valid Driver's License • Ability to be available after-hours and/or work a rotating on-call schedule, including weekends. Preferred Qualifications • Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity. #LI-BI1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening.

 GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes