Customer Success Manager jobs in Israel

About Sisense At Sisense, we are redefining how data and AI are embedded into modern software products. We empower modern product, data, and engineering teams to deliver AI-driven analytics, governed data models, and conversational insights directly inside their customer-facing applications and operational workflows. Through cutting-edge developer frameworks like Compose SDK, embedded AI Assistant capabilities, and integration protocols like MCP (Model Context Protocol), Sisense enables global software companies and enterprises to turn raw data into intelligent product features. Why Join Our Customer Success Team? As a Customer Success Manager, you will serve as the strategic and operational partner for a portfolio of international, high-growth Mid-Market and Enterprise SaaS and enterprise accounts. You will work closely with Product Managers, Data Engineers, Architects, and C-level executives to help them integrate Sisense deeply into their applications. Your goal is to drive rapid time-to-value, expand consumption (including our AI model/credit frameworks), maximize net retention (NRR), and ensure long-term platform growth. Work Schedule: Monday – Friday (aligning with global markets) What You’ll Do • Manage a dedicated portfolio of global Mid-Market and Enterprise accounts, acting as their trusted advisor and embedded analytics strategist. • Partner with customer engineering, product, and data teams to guide architecture, developer integration, and adoption of Sisense Intelligence & AI capabilities. • Build multi-threaded relationships across Product, R&D, and C-Suite stakeholders to align analytics strategy with business outcomes. • Plan and lead executive business reviews demonstrating tangible ROI, platform adoption, and business impact. • Partner with Solutions Architects, Product Management, Support, and Sales to advocate for customer needs and resolve complex technical blockers. • Proactively identify health risks, technical roadblocks, or adoption gaps, implementing proactive mitigation strategies. About You • You are comfortable discussing SaaS architecture, embedded software development, APIs, and data infrastructure with developers and product managers. • You have a proven track record of managing enterprise renewals, expansion goals, and complex commercial conversations. • Exceptional written and verbal communication skills in English, capable of presenting complex technical and business concepts to C-level executives. • Agile, adaptable, and comfortable navigating fast-changing technologies (including AI tools and modern analytics architectures). Requirements • 4+ years of experience as a CSM, Technical Account Manager, or Solutions Consultant managing Mid-Market or Enterprise B2B SaaS accounts. • Direct experience in the Analytics, Data Engineering, Business Intelligence (BI), DevTools, or API-first SaaS space. • Proven track record of managing complex commercial negotiations, renewals, and revenue retention targets. • Experience working directly with technical persona groups (Data Engineers, Product Managers, R&D Leads, VP Engineering). • Strong understanding of data modeling, SQL, API integrations, or SDK-driven architectures is a major plus. • Ability to work Monday through Friday to align with international global markets. • Native/Fluency in English (written and spoken). How You’ll Ramp By Day 30 • Complete Sisense onboarding and technical enablement, gaining a deep understanding of our platform, Compose SDK, and Sisense Intelligence (AI) features. • Shadow customer calls, executive business reviews, and platform onboarding sessions. • Build relationships with internal technical partners (Solutions Architecture, Support, Product). By Day 60 • Take full ownership of your global book of business. • Formulate strategic account penetration and risk-mitigation plans for key accounts. • Lead your first technical adoption and business review sessions with client executives. By Day 90 • Operate as a trusted advisor to your accounts, driving adoption of Sisense AI/embedded capabilities. • Drive predictable renewals, identify upsell opportunities, and contribute directly to NRR growth.

Description About Optibus: Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver conditions. With offices globally and a team of 320+ employees, Optibus fosters a collaborative culture centered on innovation, determination, and impact. As the first unicorn in public transportation technology, Optibus is driving the modernization of mass transit to make it the preferred choice for cities and passengers alike. About the position: We’re looking for a Vice-President of Customer Success to oversee and grow our Customer Success team and activities globally! As part of the executive leadership team and reporting to the CEO, you’ll be responsible for a team that is crucial to Optibus’ success and growth. You’ll bring expertise in modern Customer Success methods and approaches, in addition to delivering mission critical systems that are at the heart of public transit. You’ll also be responsible for employee engagement globally, under a diverse Customer Success organisation. This global team is made up of Customer Success Engineers, Support Engineers, Education Specialists, and Project Managers. You’ll also foster collaboration across the global Customer Success team, in addition to cross-functional collaboration with teams such as Revenue, Product, Marketing, and Legal. Responsibilities: • Drive Customer To Value Focus on reducing churn, driving product adoption, increasing customer satisfaction, and identifying expansion opportunities. • Optimize the Customer Lifecycle Define the customer journey, adopt industry best practices, and drive long-term strategic planning for the department. • Develop Expertise in Transportation Management Become deeply familiar with the transit space to effectively educate clients and help them hit milestones throughout their journey. • Demonstrate Business Acumen and Value Delivery Craft compelling narratives and prove out customer value through comprehensive business reviews and strategic touch-points. • Advocate for the Voice of the Customer Act as the learning engine of the organization to infuse customer feedback and insights into all aspects of the business. • Maintain Operational Excellence Apply a metrics-driven, results-oriented, and process-focused approach to solve problems with a high attention to detail. • Build and Develop Talent Recruit, mentor, and grow a team of world-class customer success professionals as the company’s customer base expands. • Improve Organizational Efficiency Drive team productivity, increase automation and AI-adoption, and enhance customer self-service options. • Foster Cross-Functional Alignment Build strong partnerships with peers across Sales, Product, Marketing, Finance, and other internal departments. • Deliver Executive-Level Communication Utilize excellent written and oral communication skills to document and present complex ideas to senior executives both internally and externally. Requirements • 5+ years of experience building, scaling, and driving a globally distributed, fast-paced Customer Success organization, including delivery, support functions, operations, etc. • Experience in delivery of complex, mission critical products and projects. • A demonstrated track record of exceeding goals and driving customer revenue past the $50M+ ARR mark. • Deep understanding of modern Customer Success playbooks, customer value drivers, and recurring revenue business models. • Functional leadership experience spanning multiple domains, including Customer Success Engineering, Professional Services, and Customer Support. • Past success launching programs aimed at measurably improving customer outcomes, experiences, and retention. • Demonstrated success working cross-functionally and acting as an influential communicator and SaaS thought-leader across diverse cultures. • Ability to inspire and motivate teams by leading with curiosity, empathy, transparency, integrity, and grace under pressure. • Very nice to have: Prior experience working in Public Transit, ITS, CAD/AVL in a similar capacity. • Very nice to have: Fluency in an extra European language (such as Spanish, Portuguese, German, or Italian). Optibus is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. It is our responsibility at Optibus to provide an inclusive and accessible interview experience for all. We will provide reasonable accommodations for all candidates in need of individualised support during the hiring process.

Description The Role AppHarbr by GeoEdge helps mobile app and game developers protect their users from malicious, disruptive and inappropriate ads. Our SDK gives publishers visibility and control over the ads appearing in their apps, helping them safeguard user experience while supporting their monetization goals. With an established customer base that includes leading global brands, growing revenue and strong market momentum, AppHarbr has become a major growth engine for GeoEdge. We’re looking for an experienced Customer Success Manager to help our customers succeed and support our next stage of growth. You’ll own relationships with a global portfolio of customers, from onboarding and adoption through renewal and expansion. Working with developers, monetization teams and senior decision makers, you’ll connect AppHarbr’s capabilities to each customer’s business priorities and demonstrate its ongoing value. This is a role with significant ownership and influence. You’ll manage important customer relationships, bring customer insights into product decisions and help strengthen how we deliver customer success as the business scales. Responsibilities • Own the customer journey across a portfolio of enterprise and midsize accounts, driving adoption, satisfaction, retention and growth. • Build trusted relationships with technical, monetization and business stakeholders, including senior executives. • Develop customer success plans with clear goals, milestones and measurable outcomes aligned with each customer’s priorities. • Lead onboarding in partnership with Solutions Engineering and Support, coordinating SDK integration, rollout and time to value. • Develop a deep understanding of AppHarbr and the mobile advertising ecosystem, advising customers on ad quality policies, product capabilities and best practices. • Analyze product usage and ad quality data to identify trends, recommend improvements and demonstrate business value through regular reviews. • Identify customer risks early and lead action plans to address adoption gaps, resolve concerns and prevent churn. • Drive renewal readiness and identify expansion opportunities across additional apps, teams and use cases, working closely with Sales. • Represent customer needs internally, translating feedback into clear priorities for Product, R&D and other stakeholders. • Coordinate customer escalations, ensuring clear communication, accountability and follow through. • Improve customer success processes, playbooks and reporting to support a growing global customer base. Requirements Requirements • 5+ years of experience in B2B technology customer success or strategic account management, including ownership of complex global accounts. • Experience working with mobile app publishers, game studios or mobile technology customers. • A proven track record of driving customer adoption, retention and account growth. • Strong technical understanding, with the ability to discuss SDK integrations across iOS, Android and Unity and work effectively with developers and technical teams. • Commercial judgment and the ability to connect product capabilities to customer goals, measurable value and expansion opportunities. • Strong analytical skills, with experience turning product and customer data into actionable recommendations. • Excellent spoken and written English, with confident presentation skills and the ability to influence technical stakeholders and senior executives. • Strong ownership, prioritization and problem solving skills, with the ability to move complex customer issues forward across teams. • Experience in mobile advertising, ad monetization, mediation or ad quality is a strong advantage. • Experience developing customer success processes in a growing technology business is an advantage. Working at GeoEdge GeoEdge helps protect the digital ecosystem from malicious ads and other threats. AppHarbr brings that expertise to mobile, helping app developers and publishers deliver safer, better advertising experiences. You’ll join a collaborative team that values curiosity, initiative and people who take ownership. This is an opportunity to work with leading global customers, influence a growing product and make a visible contribution to one of GeoEdge’s key growth businesses. GeoEdge is an Equal Opportunity Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin or protected veteran status.

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model. Our ideal candidate will have • 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based) • 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers • A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB • A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts • The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc • An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment • A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem • Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications) • Prior exposure to database, cloud, and infrastructure technology is a plus • Fluency in both Hebrew and English On a given day in this role you will • Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth • Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health & strategies for operating and maturing their MongoDB environments • Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues • Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions • Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization • Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field • De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same • Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio • Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan • Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization • Document all customer interactions in internal systems, including Gainsight and Salesforce.com • Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams • Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success • Forecast expected churn and growth to your senior leadership team • Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team • Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 426350

Description Senior Customer Success Manager About Us Quicklizard helps retailers make better pricing decisions through an AI-powered platform that manages and optimizes prices across products, channels, and markets. We combine data, automation, and business rules to help customers execute their pricing strategies, respond to market changes, and improve profitability. About the Role We are looking for a Senior Customer Success Manager who combines business understanding, analytical thinking, and technical aptitude to help global customers achieve measurable results with Quicklizard. You will own customer relationships throughout the post-sales lifecycle, from adoption and ongoing optimization to renewal and expansion. You will work with pricing teams, technical stakeholders, and senior management to translate business goals into practical platform configurations, analyze results, and lead discussions that turn insights into decisions. Success in this role requires confidence working with both people and numbers, curiosity about how things work, and the independence to take ownership of complex initiatives and drive them to completion. Key Responsibilities • Own relationships with global B2B customers, serving as their trusted advisor and primary point of contact. • Understand each customer’s business and pricing objectives, define measurable success goals, and drive clear action plans. • Lead business reviews, pricing workshops, and executive discussions, translating data and complex topics into clear recommendations and decisions. • Configure pricing strategies, business rules, and workflows, review customer data and recommendations, and investigate unexpected results. • Analyze pricing and business performance, including revenue, margin, and sell-through, to identify opportunities and demonstrate customer value. • Independently lead customer initiatives from definition to completion, coordinating internal teams, resolving blockers, and keeping stakeholders informed. • Drive adoption, identify account risks, and manage renewals and expansion opportunities, including scope discussions, proposals, and negotiations. • Maintain accurate and up-to-date account information in HubSpot and ClickUp, including customer health, commercial opportunities, key decisions, commitments, owners, and timelines. Requirements Requirements • 3+ years of experience in Customer Success, Account Management, or a related customer-facing role within B2B SaaS. • Proven experience managing complex global customers and working with business, technical, and executive stakeholders. • Strong business and analytical skills, with the ability to interpret performance data, challenge assumptions, and turn findings into practical recommendations. • Strong technical aptitude and a hands-on approach to learning software, configuring business rules, validating data, and troubleshooting issues independently. • Excellent English communication and presentation skills, with the confidence to lead customer discussions and explain complex topics clearly. • Strong ownership and independent judgment, with the ability to turn an unclear request into an actionable plan, manage multiple priorities, and drive work to completion. • Practical experience using AI tools to improve research, analysis, meeting preparation, communication, and daily workflows, while validating outputs and handling customer information responsibly. • Experience with renewals, expansion opportunities, and commercial negotiations. • Flexibility to work with global customers across different time zones and occasionally respond to urgent matters outside regular working hours. Advantages • Experience in retail, e-commerce, pricing, revenue management, or business planning software. • Background in business analysis, financial analysis, consulting, or software implementation. • Familiarity with data integrations and the flow of information between business systems. • Bachelor’s degree in business administration, industrial engineering, economics, information systems, or a related field.

Description DealHub.AI is building the future of agentic revenue technology. Trusted by leading global businesses, we’re redefining what revenue teams can achieve with AI and agentic execution across the deal lifecycle. Our mission is simple: help businesses Own Your Revenue with greater speed, intelligence, and governance. As a Customer Success Manager, you will serve as the trusted point of contact for our customers and lead them end-to-end through implementation, onboarding, and ongoing adoption of DealHub’s platform. Your mission is to drive successful implementations and go-lives, strong adoption, high retention, and long-term customer growth—by combining technical execution, strategic guidance, and strong relationship management. You will work hands-on with customers to configure solutions, lead onboarding projects, deliver training, and ensure customers realize ongoing value from the platform. You will act as both a technical trusted advisor and a business partner, helping customers translate complex technical requirements into tangible business outcomes. The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value. Key Responsibilities • Manage a portfolio of customers across different stages of the customer journey, from onboarding through renewal and expansion. • Lead and execute customer implementations. • Drive customer meetings on a daily basis, including onboarding sessions, training workshops, follow-ups, and QBRs. • Understand customer business objectives, revenue workflows, and technical environments to proactively drive value and ROI. • Serve as a trusted advisor, providing product guidance, best practices, and recommendations to optimize adoption and usage. • Proactively identify risks, issues, and blockers, and lead resolution to ensure customer satisfaction and retention. • Identify expansion and upsell opportunities within existing accounts and collaborate with Sales to execute on them. Requirements • 6+ years of proven experience as a Customer Success Manager in a SaaS company. • Strong customer-facing skills with excellent verbal and written communication. • Experience leading onboarding and implementation projects. • Comfort leading workshops, technical training sessions, and customer presentations. • Proven experience with CRM systems (Salesforce, HubSpot, Dynamics) and API integrations. • Solid understanding of sales, revenue, and business processes. • Ability to act as a trusted advisor to senior stakeholders and C-level executives. • Strong problem-solving skills with a proactive, “can-do” mindset. • Ability to work effectively in a fast-paced, dynamic environment. • Bachelor’s degree (preferably in a technical or engineering field). • Fluency in English, both written and verbal.

Description Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category. Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security. As VP of Customer Success, you'll lead and scale our global CS organization across Strategic, Enterprise, Commercial, and Digital Touch segments, with a track record of driving revenue growth while protecting and improving NRR. You'll own adoption, renewal, and expansion, partnering closely with Customer Solutions, Sales, Product, Engineering, Support, and Marketing to ensure customers realize measurable value from our platform. Responsibilities • Lead and scale a global Customer Success organization spanning Strategic, Enterprise, Commercial, and Digital Touch segments, with the right coverage model and team structure for each • Own retention and expansion outcomes, driving industry-leading NRR through proactive account management, risk mitigation, and expansion motions • Partner with Sales leadership on account planning, renewals, and expansion strategy to drive predictable, scalable revenue growth • Deliver a scalable Customer Success model (segmentation, playbooks, health scoring, QBRs, escalation paths) that works across a global, multi-region customer base • Serve as an executive sponsor for top strategic accounts, building trusted relationships with customer executives and champions • Collaborate cross-functionally with Product, Engineering, Support, Sales, and Marketing to close the loop on customer feedback, drive product adoption, and inform roadmap priorities • Build and mentor a high-performing, people-first leadership team; recruit, develop, and retain top CS talent globally • Track and report on key CS metrics (NRR, GRR, churn, expansion, adoption, CSAT/NPS, health scores) to executive leadership • Champion a customer-centric culture across the company, ensuring the voice of the customer influences strategy at every level Requirements • 10+ years in Customer Success, Account Management, or related revenue leadership roles, with 5+ years leading global CS organizations at scale • Experience in the security/cybersecurity industry strongly preferred • Proven experience supporting both SaaS and on-premise/hybrid deployment models • Demonstrated experience managing a multi-segment coverage model — Strategic, Enterprise, Commercial, and Digital Touch/Tech Touch customers — with tailored strategies for each • A track record of leading a CS organization responsible for $100M+ in revenue, with direct, specific experience helping scale that business while maintaining industry-leading NRR (able to speak concretely to the strategies, systems, and team changes that drove that outcome) • A genuine people-first leadership style — someone who invests in developing managers and ICs, builds trust across a global team, and leads with empathy alongside accountability • Strong cross-functional collaboration skills; a track record of effectively partnering with Sales, Product, Engineering, and Marketing leaders as true peers • Deep fluency in CS operating metrics and systems (NRR/GRR, churn, health scoring, CS platforms such as Gainsight/ChurnZero/Planhat, CRM tools) • Experience operating in a global, multi-region organization, with cultural fluency and experience managing distributed teams • Excellent executive presence; comfortable engaging with C-level customers Nice to Have • Experience in identity security, cloud security, or adjacent infrastructure security categories • Experience through a hyper-growth stage • Success with land and expand sales motion #LI-DNI

Description About Us Oligo is a fast-growing cybersecurity startup transforming how organizations protect their applications, cloud environments, and AI systems at runtime. Backed by top-tier investors including Greenfield Partners, Red Dot Capital Partners, Lightspeed, Ballistic Ventures, and TLV Partners, we're on a mission to make real-time security a reality. Oligo's industry's leading runtime security platform built to stop attacks in real time without stopping the business. We transform security from passive visibility to active protection across applications, cloud services, workloads, and AI systems. By uncovering the deepest layers of what actually runs in production, Oligo helps organizations prioritize exploitable vulnerabilities, detect malicious behavior as it happens, and stop modern attacks in their tracks. We are looking for a Technical Customer Success Manager to own our customer base outside the United States as we scale internationally. Reporting to the VP, Customer Success, you will take ownership of multiple accounts across Israel, Europe, and APAC, acting as both the commercial and technical point of contact for the region. A core focus of this role is driving renewals and upsell/expansion revenue - you will drive retention and growth across your territory as a key lever for the company’s overall growth. Key Responsibilities • Drive renewals and expansion revenue for the rest-of-world region as a primary goal - drive net revenue retention (NRR) through proactive renewal management and upsell/cross-sell strategy • Own the post-sale customer lifecycle end-to-end across multiple accounts in Israel, Europe, and APAC: onboarding, adoption, technical health, renewals, and expansion • Serve as both the commercial and technically credible point of contact for your portfolio, engaging directly with security engineers, platform teams, and CISOs • Drive deployment coverage and adoption - monitor the gap between what a customer is paying for and what they have actually instrumented, and act on it • Own runtime policy tuning, integration depth, and the quality of the signal Oligo delivers to customer internal workflows and environments. • Run business reviews framed around security outcomes and product usage • Operate a tiered coverage model: high-touch engagement for strategic accounts, and a lighter, Support-assisted motion for the long tail • Build and maintain health scoring and risk assessment for the region, surfacing churn risk early enough to act on it • Build and continuously improve the regional renewals and expansion motion, including forecasting, pipeline management, and risk mitigation for at-risk accounts • Partner closely with Sales on renewal and expansion opportunities, and with Product and R&D to feed regional customer insights into the roadmap • Partner with the Technical Account Manager and the Global Support & Operations team on onboarding, escalations, and anything requiring engineering attention • Act as an escalation point for critical customer issues across the region • Represent the voice of the rest-of-world customer in internal strategy and product discussions • Help define how Oligo covers the region as the customer base grows, building repeatable process rather than one-off solutions Requirements Qualifications • 4+ years in a customer-facing post-sales role in B2B SaaS - Technical Customer Success Manager, Technical Account Manager or Solutions Engineer • Proven track record of owning and exceeding renewal and expansion/upsell targets in a B2B SaaS environment • Several years of experience specifically within cybersecurity or a closely related technical domain (e.g., cloud security, application security, DevSecOps) • Hands-on experience with Kubernetes, containerized environments, Linux, and at least one major cloud platform - able to read a deployment charts and hold your own in a conversation with a App Sec or DevOps engineer • Deep technical understanding of modern software environments - cloud infrastructure, application architecture, APIs, and how security tooling integrates into customer environments • Working understanding of application security, vulnerability management, and how a SOC operates day to day • Comfortable identifying, adopting, and championing AI tools to improve CS workflows, efficiency, and customer experience • Comfortable engaging directly and credibly with technical stakeholders (security engineers, CISOs, SOC teams) • Strong commercial acumen, with experience contributing to a renewals/expansion forecasting process • Fluent Hebrew and English, written and spoken • Willingness and ability to work across time zones, covering European and APAC customers with occasional overlap with US colleagues • Excellent communication skills, with the judgment to operate independently as our first Customer Success hire outside the US • Based in Israel, with ability to travel to customers and to company offices as needed • Experience with CS tooling and platforms (e.g., Vitally, Totango, or similar) and CRM systems (e.g., Salesforce) Nice to Have • Familiarity with runtime security, eBPF, or application observability tooling • Experience integrating with SIEM or observability platforms • Relevant technical or security certifications or a technical background (engineering, solutions architecture, or similar) • Experience partnering closely with Support and IT/Security teams on shared customer workflows • Experience at an early-stage company where the process did not exist yet • An additional European language

Description Guideline Group is a leading, well-established company in Israel, providing technological solutions in FinTech, Invest Tech, Legal Tech, and Business Tech (BT). Techdin, part of Guideline Group, is looking for a Customer Success Manager (CSM) to join our sales department and take ownership of post-sale customer management, product onboarding, and improving the overall customer experience throughout the customer lifecycle. This role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts. Responsibilities: • Guide new customers through the onboarding process and implementation. • Monitor product usage and identify gaps, challenges, or opportunities for improvement • Proactively engage with customers to improve adoption, retention, and overall value • Work closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell) • Coordinate and refer customers to relevant training sessions based on their needs • Work with CRM systems and reports to track activity, manage processes, and ensure follow-up • Handle customer inquiries and provide professional, service-oriented support • Share insights and feedback from customers with relevant teams (Product / Development / Training) Requirements • 1 year of experience in Customer Success, Sales, or Account Management • Sales-oriented mindset with the ability to identify growth opportunities • Experience working with B2B customers • Basic familiarity with AI tools • Good proficiency in Excel and working with reports • Experience with CRM systems • Familiarity with SaaS environments- an advantage • Strong task management and prioritization skills in a dynamic, fast-paced environment • Strong customer orientation and excellent interpersonal skills

At JFrog, we’re reinventing DevSecOps to help the world’s greatest companies innovate. Our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation. JFrog is a special place with a unique combination of brilliance, spirit, and just all-around great people. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production – a concept we call “liquid software”. Wouldn't it be amazing if you could join us on our journey? We’re looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with JFrog customers, focusing on three aspects: • Accelerate adoption of JFrog products and value realization. • Explore new opportunities for expansion by understanding the scope of customer use cases. • Enhance customer loyalty. As a Technical Success Manager at JFrog you will… • Be the customer’s trusted advisor • Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores • Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform • Provide Service to the JFrog Sales team by focusing on customers’ strategy, and make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on time • Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines • Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully • Monitor the customer's health and their perception of the JFrog brand by becoming a Platform Health Expert • By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform • Be the first point of escalation • Develop a full understanding of the JFrog Platform, including: • The value proposition and sales messaging • Out-of-the-box reporting where needed • Success journey planning and execution • Continuous communication and working relationship To be a Technical Success Manager at JFrog you need... • Bachelor’s/Master's Degree in Technology or business/management • 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery • 3+ years of experience in the software industry, preferably in SaaS companies • Ability to effectively liaise with customers and regional teams/leadership • Ability to effectively present technical presentations • Flexibility in working hours to accommodate our global presence • Occasional travel to visit customers in person in the Nordic region • Fluent English - Mandatory (read/write/speak)

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology. Group/Division KLA has manufacturing sites worldwide. The Global Operations (GOPS) team, comprised of Manufacturing, Supply Chain Management, Manufacturing Engineering, Installation and Quality, builds our leading-edge technology. GOPS partners with KLA's global supply base and design engineering teams to develop new products, working continuously to build better, faster and more cost-efficient solutions. What You'll Do In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. Preferred Qualifications • Lead tool qualification activities in accordance with customer specifications, acceptance criteria, and delivery requirements. • Perform comprehensive data analysis using large and complex datasets to identify trends, anomalies, and performance issues. • Investigate tool, application, and quality-related issues by analyzing system behavior and determining the most likely root cause. • Collaborate closely with Engineering, Applications, Manufacturing, Quality, and Service teams to drive issue resolution and continuous improvement. • Generate clear and actionable insights to support product qualification, decision-making, and process optimization. • Manage qualification milestones and ensure execution aligns with customer expectations and delivery schedules. • Utilize multiple software applications and systems to collect, analyze, and present data effectively. • Prepare and communicate qualification results, findings, and recommendations to internal stakeholders. Minimum Qualifications • B.A. / B.Sc. in Information Systems, Statistics, Industrial Engineering, or a related field. • ​Experience with data analysis tools such as JMP, Python, Power BI, or similar platforms is an advantage. • Strong proficiency in Microsoft Office applications and the ability to work effectively with multiple software systems and tools. • Ability to work with and analyze large and complex datasets. • Excellent written and verbal communication skills. • High level of English proficiency, both written and spoken. • Strong analytical mindset with exceptional attention to detail. • Ability to identify patterns, anomalies, and potential root causes within complex datasets and system behavior. • Fast learner with the ability to quickly adapt to new tools, technologies, and processes. • Strong collaboration skills and the ability to work effectively in a cross-functional environment. • Ability to manage multiple priorities and perform under pressure while meeting tight deadlines. About KLA We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us. Use of AI Statement At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset. We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employer.

Description About Sett Sett is a UA creative performance platform for mobile gaming. We build agentic AI systems that analyze performance data, generate diverse playable and video ad concepts, deploy them to ad networks, and continuously learn from the results. The full creative loop. Automated, and done better than humans only. The role As Sett scales, our customer organization becomes one of the company’s most critical growth engines. We are now looking for a VP Customer Success to build and lead that engine. This is not a classic Customer Success role. Your mission is to ensure that Sett’s customers do not just like working with us - they understand the value, achieve measurable outcomes, expand over time, and trust Sett as a strategic partner. Responsibilities • Build the CS (partnerships growth) operating system - Design and run the core operating system for onboarding, customer health, renewals, and expansion • Own growth & retention - Drive NRR, renewals, and expansion based on real customer value and readiness • Build & lead the Customer Org - Scale and manage the customer org, develop leaders, and build a high-performing team • Drive data discipline - Make customer decisions data-driven across health, retention, and revenue • Own cross-functional customer execution - Align sales, product, and delivery teams around the customer journey and lead a strong customer-first mindset • Build the customer playbook - Define how customers succeed, grow, and deliver feedback into the product Requirements • 8–12+ years in Customer Success, Account Management, or post-sale revenue leadership • Strong experience in team management, including managing managers • Proven ownership of NRR, renewals, retention, and expansion • Experience building customer success / customer growth systems from a messy or founder-led stage • Strong track record in hiring, developing, and upgrading teams • Strong ability to design and implement processes, workflows, and operating systems that drive measurable outcomes • High data discipline: dashboards, metrics, inspection, and accountability • Experience working closely with Product, Sales, Finance, and executive teams • Excellent communication skills with the ability to be clear, direct, and aligned across stakeholders • Ability to operate in high-speed, ambiguous startup environments

Description A winning ad could change the trajectory of a mobile game. The only way to consistently find winners is to explore more, faster, and smarter than anyone else. Sett is a UA creative performance platform for mobile gaming. We build agentic AI systems that analyze performance data, generate diverse playable and video ad concepts, deploy them to ad networks, and continuously learn from the results. The full creative loop. Automated, and done better than humans only. Our system doesn't remix templates. It creates fundamentally different creative hypotheses, each one built from real performance signals. As a Customer Success Manager at Sett, you will play a pivotal role in building and maintaining strong relationships with our partners. You’ll ensure they achieve maximum value from our innovative product. Acting as the voice of the customer within Sett, you’ll help shape the future of our product while driving adoption, satisfaction, and growth across our partner base. Responsibilities • Be the primary point of contact for midsize and enterprise gaming partners, managing relationships across technical, business, and product functions. • Guide partners to unlock the full potential of Sett’s platform, ensuring alignment with their business and user acquisition goals. • Fully manage midsize and enterprise partners across operational, technical, business, and strategic needs. • Act as the customer's advocate internally by communicating requests and issues to the Product and R&D departments. • Communicate major product updates and releases, ensuring partners are informed and can implement changes effectively. • Identify and lead upsell opportunities. • Work closely with the sales team to expand our reach to partners. Requirements • 4+ years of experience in B2B SaaS (Mobile gaming or AdTech - a plus) • Strong understanding of attribution and user acquisition (UA) strategies. • Experience managing enterprise-level partners and navigating corporate environments. • Complete fluency in English and Hebrew, with extremely strong presentation and communication skills. • Proactive and highly organized, capable of managing multiple tasks simultaneously. • A fast learner who can understand and articulate technology at any level. • Rich and effective interpersonal skills. • Strong analytical skills. • A growth mindset – always eager to push yourself out of your comfort zone, with a passion for technology and customer success.

Description About The Position Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth. We’re looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, you’ll focus on the customer’s outcomes, executive alignment, program management, renewal/expansion, and value realization across the Upwind platform. Responsibilities • Serve as the primary business-facing contact and trusted advisor for assigned strategic customers. • Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams. • Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales. • Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap. • Collaborate with Sales on long-term account strategy and positioning of relevant Upwind capabilities. • Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria. • Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria. • Build strong relationships across executive, security, DevOps, and cloud leadership. • Ensure customers achieve measurable outcomes by operationalizing Upwind within their workflows and expanding usage over time. • Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts. Requirements • 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity. • Strong understanding of cloud security programs, modern security org structures, and value-driven success methodologies. • Exceptional communication, stakeholder management, and executive presentation skills. • Proven track record of driving adoption, managing complex accounts, and leading cross-functional programs. • Comfortable working in fast-paced environments and influencing both customer and internal priorities. • Experience partnering with technical teams (TAMs, SAs, Product) and Sales to support customer outcomes and retention. • Ability to connect technical capabilities to business impact, security outcomes, and ROI.

Description We are seeking a Junior Customer Success Manager with a strong interest in cybersecurity and DevOps services. This hybrid role combines client-facing relationship management with hands-on support of sales operations. You will help ensure the success of our B2B clients by guiding them through onboarding, adoption, and support, while also contributing to the operational efficiency of our sales and service delivery teams. Key Responsibilities: • Support onboarding and implementation for clients using our cybersecurity or DevOps services (e.g., SOC-as-a-Service, Compliance, CI/CD pipelines, cloud security, SIEM/SOAR). • Act as a trusted point of contact for junior-level technical and business users. • Monitor customer health scores and flag risks proactively. • Assist in coordinating service delivery with technical teams (e.g., security analysts, DevOps engineers). • Gather client feedback and contribute to continuous service improvement. • Maintain and update CRM records (e.g., HubSpot, Salesforce), ensuring accurate tracking of opportunities, renewals, and upsell paths. • Support proposal preparation, quote management, and contract tracking for cybersecurity and DevOps solutions. • Generate and maintain reports on customer lifecycle KPIs (onboarding progress, renewals, churn, satisfaction). • Coordinate internally with Finance, Legal, and Operations to streamline the deal and support lifecycle. • Document and refine processes that support scalable growth and retention. Requirements Qualifications: • 1–2 years of experience in customer success, technical account management, or sales —preferably in a cybersecurity or DevOps environment. • Basic understanding of IT infrastructure, DevOps pipelines, cloud platforms (AWS, Azure), or security principles. • Familiarity with CRM and support tools (e.g., HubSpot, Jira, ServiceNow). • Strong communication, documentation, and time management skills. • Analytical mindset with attention to detail and eagerness to learn. Preferred Qualifications: • Exposure to cybersecurity services (SOC, MDR, NDR, SIEM, endpoint protection). • Understanding of DevOps tools and processes (Git, CI/CD, containers, infrastructure as code). • Experience in a B2B technology or MSP/MSSP company