Customer Success Manager jobs in Tel Aviv-Yafo

Description About Sett Sett is a UA creative performance platform for mobile gaming. We build agentic AI systems that analyze performance data, generate diverse playable and video ad concepts, deploy them to ad networks, and continuously learn from the results. The full creative loop. Automated, and done better than humans only. The role As Sett scales, our customer organization becomes one of the company’s most critical growth engines. We are now looking for a VP Customer Success to build and lead that engine. This is not a classic Customer Success role. Your mission is to ensure that Sett’s customers do not just like working with us - they understand the value, achieve measurable outcomes, expand over time, and trust Sett as a strategic partner. Responsibilities • Build the CS (partnerships growth) operating system - Design and run the core operating system for onboarding, customer health, renewals, and expansion • Own growth & retention - Drive NRR, renewals, and expansion based on real customer value and readiness • Build & lead the Customer Org - Scale and manage the customer org, develop leaders, and build a high-performing team • Drive data discipline - Make customer decisions data-driven across health, retention, and revenue • Own cross-functional customer execution - Align sales, product, and delivery teams around the customer journey and lead a strong customer-first mindset • Build the customer playbook - Define how customers succeed, grow, and deliver feedback into the product Requirements • 8–12+ years in Customer Success, Account Management, or post-sale revenue leadership • Strong experience in team management, including managing managers • Proven ownership of NRR, renewals, retention, and expansion • Experience building customer success / customer growth systems from a messy or founder-led stage • Strong track record in hiring, developing, and upgrading teams • Strong ability to design and implement processes, workflows, and operating systems that drive measurable outcomes • High data discipline: dashboards, metrics, inspection, and accountability • Experience working closely with Product, Sales, Finance, and executive teams • Excellent communication skills with the ability to be clear, direct, and aligned across stakeholders • Ability to operate in high-speed, ambiguous startup environments

Description A winning ad could change the trajectory of a mobile game. The only way to consistently find winners is to explore more, faster, and smarter than anyone else. Sett is a UA creative performance platform for mobile gaming. We build agentic AI systems that analyze performance data, generate diverse playable and video ad concepts, deploy them to ad networks, and continuously learn from the results. The full creative loop. Automated, and done better than humans only. Our system doesn't remix templates. It creates fundamentally different creative hypotheses, each one built from real performance signals. As a Customer Success Manager at Sett, you will play a pivotal role in building and maintaining strong relationships with our partners. You’ll ensure they achieve maximum value from our innovative product. Acting as the voice of the customer within Sett, you’ll help shape the future of our product while driving adoption, satisfaction, and growth across our partner base. Responsibilities • Be the primary point of contact for midsize and enterprise gaming partners, managing relationships across technical, business, and product functions. • Guide partners to unlock the full potential of Sett’s platform, ensuring alignment with their business and user acquisition goals. • Fully manage midsize and enterprise partners across operational, technical, business, and strategic needs. • Act as the customer's advocate internally by communicating requests and issues to the Product and R&D departments. • Communicate major product updates and releases, ensuring partners are informed and can implement changes effectively. • Identify and lead upsell opportunities. • Work closely with the sales team to expand our reach to partners. Requirements • 4+ years of experience in B2B SaaS (Mobile gaming or AdTech - a plus) • Strong understanding of attribution and user acquisition (UA) strategies. • Experience managing enterprise-level partners and navigating corporate environments. • Complete fluency in English and Hebrew, with extremely strong presentation and communication skills. • Proactive and highly organized, capable of managing multiple tasks simultaneously. • A fast learner who can understand and articulate technology at any level. • Rich and effective interpersonal skills. • Strong analytical skills. • A growth mindset – always eager to push yourself out of your comfort zone, with a passion for technology and customer success.

Description About The Position Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth. We’re looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, you’ll focus on the customer’s outcomes, executive alignment, program management, renewal/expansion, and value realization across the Upwind platform. Responsibilities • Serve as the primary business-facing contact and trusted advisor for assigned strategic customers. • Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams. • Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales. • Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap. • Collaborate with Sales on long-term account strategy and positioning of relevant Upwind capabilities. • Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria. • Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria. • Build strong relationships across executive, security, DevOps, and cloud leadership. • Ensure customers achieve measurable outcomes by operationalizing Upwind within their workflows and expanding usage over time. • Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts. Requirements • 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity. • Strong understanding of cloud security programs, modern security org structures, and value-driven success methodologies. • Exceptional communication, stakeholder management, and executive presentation skills. • Proven track record of driving adoption, managing complex accounts, and leading cross-functional programs. • Comfortable working in fast-paced environments and influencing both customer and internal priorities. • Experience partnering with technical teams (TAMs, SAs, Product) and Sales to support customer outcomes and retention. • Ability to connect technical capabilities to business impact, security outcomes, and ROI.