Customer Success Manager jobs in Tel Aviv-Yafo

About the Role Milestone builds the AI engineering-intelligence platform that helps engineering organizations understand and maximize the impact of AI on software development – giving leaders clear visibility into AI adoption, spend, and quality across their teams. We're a fast-moving team of talented, ambitious people who think independently, take ownership, and love solving real problems at scale. The Role We're looking for a Senior Customer Success Manager to own the relationship with our customers from onboarding through renewal and expansion. You'll be the trusted advisor our customers rely on – leading every conversation, driving adoption of Milestone across their engineering teams, and turning new accounts into long-term partners and advocates. This is a high-ownership individual-contributor role: you'll manage a portfolio of B2B SaaS accounts end to end, and you'll define how we do Customer Success by building the playbook the rest of the function will scale on. It's an ideal fit for someone who wants real impact and a seat at the table as we grow. What You'll Do Lead client communication. Be the primary point of contact for your accounts – running clear, proactive, executive-ready conversations and acting as the voice of the customer inside Milestone. Manage relationships. Build relationships with stakeholders from engineering leaders to individual developers, understanding their goals and ensuring they get measurable value from Milestone. Drive onboarding and adoption. Own the customer journey from kickoff through go-live and beyond – delivering fast time-to-value and growing usage across teams. Own the CS playbook. Define and continuously improve our Customer Success motion: onboarding frameworks, health scoring, QBRs, and the processes that will let the function scale. Be the voice of the customer. Partner closely with Product and Engineering, bringing customer feedback and insights back to shape the roadmap. What You'll Bring 5+ years of experience in Customer Success, Account Management, or a comparable client-facing role. Proven track record in B2B SaaS, managing and growing a portfolio of accounts. Exceptional communication and relationship-building skills – comfortable leading conversations with both technical and executive stakeholders. A track record of driving onboarding, adoption, and retention, with the data instincts to back it up. Strong technical orientation and ability to have conversations with senior R&D management Fluent English; fluent Hebrew is an advantage. Nice to Have Familiarity with the software development lifecycle and how engineering teams work. Experience standing up or scaling a Customer Success function.

About this role Mize provides AI-driven revenue infrastructure for travel companies. Our technology enhances every step of the booking cycle and every vertical you sell. By combining predictive algorithms, synthetic availability, dynamic liquidity and a powerful rules engine, Mize helps travel brands unlock new revenue, stabilize their margins and scale their operations. With 10 years in the industry, founded in 2016 and headquartered in Tel Aviv, Mize supports 350+ clients worldwide and has generated hundreds of millions in incremental profit for the travel industry. We are looking for a Customer Success Manager to manage relationships with our Chinese clients and support their success with Mize's solutions. You'll be part of an agile, global team of welcoming, collaborative, and driven individuals who work together to shape the product experience and drive continuous improvement. With a primary focus on the Chinese market, you'll play a key role in building strong client partnerships, understanding local market needs, and ensuring our clients get the most value from our technology. Responsibilities: Building and managing long-term relationships with our clients, primarily in the Chinese market Enhancing client results and proactively pushing for expansion Enhancing customer experience through product support Conduct onboarding and training sessions for clients Analyze and provide insights on client-business interactions Utilize data to identify opportunities for improvement and growth Handle customer requests and complaints effectively and promptly Work towards solutions that align with both customer needs and company objectives Manage communication infrastructure to ensure efficient and effective client communication What we're looking for 3+ years of experience in Customer Success roles within the high tech industry, with a proven track record of working with international, multi-divisional, and multi-geographical clients. Communication skills in Chinese Fluent in English, both Written and Verbal with excellent communication skills Proficient in Excel and experience working with tools like HubSpot, Zendesk and/or Jira - advantage Knowledge of the Travel domain and industry - advantage Experience working collaboratively with cross-functional teams, including Sales, Products, Marketing, and Services Strong bias for action, tech-oriented, and a resourceful, out-of-the-box thinker capable of solving problems in a fast-growing company Strong organizational skills, attention to detail, multitasking abilities, and the ability to prioritize and meet targets and commitments Previous experience in a hypergrowth startup environment and mindset - advantage

Who are we? Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence. What will you do at Sweep? We’re looking for a Customer Success Manager with a strong technical background in Salesforce to help customers achieve their desired outcomes with Sweep. This role combines deep technical knowledge, project management skills, and consultative communication to drive adoption, retention, and expansion. Key Responsibilities • Serve as the primary post-sale contact for customers, managing onboarding, implementation, and ongoing success. • Develop success plans, business reviews, and performance metrics tied to customer goals. • Maintain and renew customer contracts on a yearly basis • Identify and convert upsell and expansion opportunities by aligning Sweep’s capabilities to evolving customer needs. • Build a deep understanding of each customer’s Salesforce architecture, GTM processes, and data structure to guide adoption of Sweep’s platform. • Configure and optimize Sweep within Salesforce environments; provide hands-on technical guidance during rollout. • Partner with Product and Engineering teams to surface customer feedback, use cases, and feature requests. What We're Looking For • 3+ years of experience in Customer Success, Salesforce consulting, or technical account management in a B2B SaaS company or SI. • Expertise in Salesforce CRM, including automation, workflows, reporting, and integrations. • Proven success driving adoption and value realization in complex, data-driven environments. • Strong communication, problem-solving, and stakeholder management skills. • Comfortable leading technical conversations with admins, ops leaders, and executives. This is an in office position in our Tel Aviv office. About Sweep: As a fast-growing, venture-backed startup, we are proud to be supported by top investors like Insight Partners and Bessemer Venture Partners. With teams in New York, Portugal, Tel Aviv, Spain and Philippines, we are a passionate, success-driven group that thrives on collaboration and innovation. Join us to be part of a dynamic, people-first community where we tackle complex challenges, take smart risks, and celebrate each other's successes. Learn more about our mission and culture on our Career’s page https://www.sweep.io/sweep-careers.

Description The Role AppHarbr by GeoEdge helps mobile app and game developers protect their users from malicious, disruptive and inappropriate ads. Our SDK gives publishers visibility and control over the ads appearing in their apps, helping them safeguard user experience while supporting their monetization goals. With an established customer base that includes leading global brands, growing revenue and strong market momentum, AppHarbr has become a major growth engine for GeoEdge. We’re looking for an experienced Customer Success Manager to help our customers succeed and support our next stage of growth. You’ll own relationships with a global portfolio of customers, from onboarding and adoption through renewal and expansion. Working with developers, monetization teams and senior decision makers, you’ll connect AppHarbr’s capabilities to each customer’s business priorities and demonstrate its ongoing value. This is a role with significant ownership and influence. You’ll manage important customer relationships, bring customer insights into product decisions and help strengthen how we deliver customer success as the business scales. Responsibilities • Own the customer journey across a portfolio of enterprise and midsize accounts, driving adoption, satisfaction, retention and growth. • Build trusted relationships with technical, monetization and business stakeholders, including senior executives. • Develop customer success plans with clear goals, milestones and measurable outcomes aligned with each customer’s priorities. • Lead onboarding in partnership with Solutions Engineering and Support, coordinating SDK integration, rollout and time to value. • Develop a deep understanding of AppHarbr and the mobile advertising ecosystem, advising customers on ad quality policies, product capabilities and best practices. • Analyze product usage and ad quality data to identify trends, recommend improvements and demonstrate business value through regular reviews. • Identify customer risks early and lead action plans to address adoption gaps, resolve concerns and prevent churn. • Drive renewal readiness and identify expansion opportunities across additional apps, teams and use cases, working closely with Sales. • Represent customer needs internally, translating feedback into clear priorities for Product, R&D and other stakeholders. • Coordinate customer escalations, ensuring clear communication, accountability and follow through. • Improve customer success processes, playbooks and reporting to support a growing global customer base. Requirements Requirements • 5+ years of experience in B2B technology customer success or strategic account management, including ownership of complex global accounts. • Experience working with mobile app publishers, game studios or mobile technology customers. • A proven track record of driving customer adoption, retention and account growth. • Strong technical understanding, with the ability to discuss SDK integrations across iOS, Android and Unity and work effectively with developers and technical teams. • Commercial judgment and the ability to connect product capabilities to customer goals, measurable value and expansion opportunities. • Strong analytical skills, with experience turning product and customer data into actionable recommendations. • Excellent spoken and written English, with confident presentation skills and the ability to influence technical stakeholders and senior executives. • Strong ownership, prioritization and problem solving skills, with the ability to move complex customer issues forward across teams. • Experience in mobile advertising, ad monetization, mediation or ad quality is a strong advantage. • Experience developing customer success processes in a growing technology business is an advantage. Working at GeoEdge GeoEdge helps protect the digital ecosystem from malicious ads and other threats. AppHarbr brings that expertise to mobile, helping app developers and publishers deliver safer, better advertising experiences. You’ll join a collaborative team that values curiosity, initiative and people who take ownership. This is an opportunity to work with leading global customers, influence a growing product and make a visible contribution to one of GeoEdge’s key growth businesses. GeoEdge is an Equal Opportunity Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin or protected veteran status.

Description מדלן היא הפלטפורמה המובילה בישראל לשוק הנדל"ן, המשלבת לוח דירות מתקדם עם מקור מידע מקיף ושקוף. אנחנו עוזרים לאנשים להגשים את החלום הנדל"ני שלהם עם גישה למאגר הנכסים הגדול ביותר בישראל ועם נתונים שיעזרו להם לקבל את ההחלטה הנכונה. הטכנולוגיה שלנו: אנחנו לא רק לוח נדל"ן – אנחנו חברה טכנולוגית הפועלת בגישת AI-First. אנו מפתחים ומשלבים כלי בינה מלאכותית מתקדמים כדי להפוך מידע מורכב לתובנות פשוטות וחכמות, המניעות את שוק הנדל"ן בישראל קדימה. אנחנו מחפשים מנהל/ת הצלחת לקוח שיצטרף/תצטרף אלינו, לניהול והובלת תהליכי הצלחה, שימור והעמקת הפעילות מול לקוחות ה-B2B שלנו. מה כולל התפקיד? • הובלת קשרי לקוחות B2B: בניית מערכות יחסים ארוכות טווח, הבנת צורכי הלקוח והבטחת המקסום של הערך העסקי שלו מול הפלטפורמה. • אונבורדינג והטמעה: ניהול חשבונות חדשים מקצה לקצה, ביצוע הכשרות והגדלת אימוץ מוצרי החברה. • תמיכה טכנית: סיוע טכני יומיומי ללקוחות, פתרון בעיות והתמודדות עם תקלות מערכת באמצעות שיחות טלפון ומענה כתוב. • שימור ומניעת נטישה: ניהול תהליכי שימור, זיהוי סיכונים בזמן אמת וניהול אסקלציות במידת הצורך. • גשר ארגוני ותמיכה: ייצוג צורכי הלקוחות והעברת משוב מול צוותי המוצר, הפיתוח, מכירה והשיווק בחברה. Requirements מה אנחנו מחפשים? • לפחות שנתיים ניסיון בתפקידי ניהול לקוח/הצלחת לקוח/תמיכה B2B בעולמות השירות והמכירה. • זיקה טכנולוגית, יכולת למידה מהירה והבנה מעמיקה של אתגרי לקוח. • כישורי תקשורת בין-אישית ויכולות ביטוי מעולות בכתב ובעל פה (בעברית). • גישה חיובית, אנרגיה גבוהה, אמפתיה ותודעת שירות יוצאת דופן. • יכולת עבודה בסביבה דינמית ועבודת צוות. יתרון: • ניסיון בעבודה עם מערכות טכנולוגיות ו- AI. • ניסיון קודם או הכרות עם עולם הנדל"ן. היקף משרה: משרה מלאה.

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model. Our ideal candidate will have • 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based) • 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers • A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB • A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts • The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc • An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment • A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem • Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications) • Prior exposure to database, cloud, and infrastructure technology is a plus • Fluency in both Hebrew and English On a given day in this role you will • Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth • Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health & strategies for operating and maturing their MongoDB environments • Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues • Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions • Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization • Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field • De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same • Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio • Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan • Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization • Document all customer interactions in internal systems, including Gainsight and Salesforce.com • Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams • Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success • Forecast expected churn and growth to your senior leadership team • Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team • Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 426350

Description Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category. Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security. As VP of Customer Success, you'll lead and scale our global CS organization across Strategic, Enterprise, Commercial, and Digital Touch segments, with a track record of driving revenue growth while protecting and improving NRR. You'll own adoption, renewal, and expansion, partnering closely with Customer Solutions, Sales, Product, Engineering, Support, and Marketing to ensure customers realize measurable value from our platform. Responsibilities • Lead and scale a global Customer Success organization spanning Strategic, Enterprise, Commercial, and Digital Touch segments, with the right coverage model and team structure for each • Own retention and expansion outcomes, driving industry-leading NRR through proactive account management, risk mitigation, and expansion motions • Partner with Sales leadership on account planning, renewals, and expansion strategy to drive predictable, scalable revenue growth • Deliver a scalable Customer Success model (segmentation, playbooks, health scoring, QBRs, escalation paths) that works across a global, multi-region customer base • Serve as an executive sponsor for top strategic accounts, building trusted relationships with customer executives and champions • Collaborate cross-functionally with Product, Engineering, Support, Sales, and Marketing to close the loop on customer feedback, drive product adoption, and inform roadmap priorities • Build and mentor a high-performing, people-first leadership team; recruit, develop, and retain top CS talent globally • Track and report on key CS metrics (NRR, GRR, churn, expansion, adoption, CSAT/NPS, health scores) to executive leadership • Champion a customer-centric culture across the company, ensuring the voice of the customer influences strategy at every level Requirements • 10+ years in Customer Success, Account Management, or related revenue leadership roles, with 5+ years leading global CS organizations at scale • Experience in the security/cybersecurity industry strongly preferred • Proven experience supporting both SaaS and on-premise/hybrid deployment models • Demonstrated experience managing a multi-segment coverage model — Strategic, Enterprise, Commercial, and Digital Touch/Tech Touch customers — with tailored strategies for each • A track record of leading a CS organization responsible for $100M+ in revenue, with direct, specific experience helping scale that business while maintaining industry-leading NRR (able to speak concretely to the strategies, systems, and team changes that drove that outcome) • A genuine people-first leadership style — someone who invests in developing managers and ICs, builds trust across a global team, and leads with empathy alongside accountability • Strong cross-functional collaboration skills; a track record of effectively partnering with Sales, Product, Engineering, and Marketing leaders as true peers • Deep fluency in CS operating metrics and systems (NRR/GRR, churn, health scoring, CS platforms such as Gainsight/ChurnZero/Planhat, CRM tools) • Experience operating in a global, multi-region organization, with cultural fluency and experience managing distributed teams • Excellent executive presence; comfortable engaging with C-level customers Nice to Have • Experience in identity security, cloud security, or adjacent infrastructure security categories • Experience through a hyper-growth stage • Success with land and expand sales motion #LI-DNI

Description About Us Oligo is a fast-growing cybersecurity startup transforming how organizations protect their applications, cloud environments, and AI systems at runtime. Backed by top-tier investors including Greenfield Partners, Red Dot Capital Partners, Lightspeed, Ballistic Ventures, and TLV Partners, we're on a mission to make real-time security a reality. Oligo's industry's leading runtime security platform built to stop attacks in real time without stopping the business. We transform security from passive visibility to active protection across applications, cloud services, workloads, and AI systems. By uncovering the deepest layers of what actually runs in production, Oligo helps organizations prioritize exploitable vulnerabilities, detect malicious behavior as it happens, and stop modern attacks in their tracks. We are looking for a Technical Customer Success Manager to own our customer base outside the United States as we scale internationally. Reporting to the VP, Customer Success, you will take ownership of multiple accounts across Israel, Europe, and APAC, acting as both the commercial and technical point of contact for the region. A core focus of this role is driving renewals and upsell/expansion revenue - you will drive retention and growth across your territory as a key lever for the company’s overall growth. Key Responsibilities • Drive renewals and expansion revenue for the rest-of-world region as a primary goal - drive net revenue retention (NRR) through proactive renewal management and upsell/cross-sell strategy • Own the post-sale customer lifecycle end-to-end across multiple accounts in Israel, Europe, and APAC: onboarding, adoption, technical health, renewals, and expansion • Serve as both the commercial and technically credible point of contact for your portfolio, engaging directly with security engineers, platform teams, and CISOs • Drive deployment coverage and adoption - monitor the gap between what a customer is paying for and what they have actually instrumented, and act on it • Own runtime policy tuning, integration depth, and the quality of the signal Oligo delivers to customer internal workflows and environments. • Run business reviews framed around security outcomes and product usage • Operate a tiered coverage model: high-touch engagement for strategic accounts, and a lighter, Support-assisted motion for the long tail • Build and maintain health scoring and risk assessment for the region, surfacing churn risk early enough to act on it • Build and continuously improve the regional renewals and expansion motion, including forecasting, pipeline management, and risk mitigation for at-risk accounts • Partner closely with Sales on renewal and expansion opportunities, and with Product and R&D to feed regional customer insights into the roadmap • Partner with the Technical Account Manager and the Global Support & Operations team on onboarding, escalations, and anything requiring engineering attention • Act as an escalation point for critical customer issues across the region • Represent the voice of the rest-of-world customer in internal strategy and product discussions • Help define how Oligo covers the region as the customer base grows, building repeatable process rather than one-off solutions Requirements Qualifications • 4+ years in a customer-facing post-sales role in B2B SaaS - Technical Customer Success Manager, Technical Account Manager or Solutions Engineer • Proven track record of owning and exceeding renewal and expansion/upsell targets in a B2B SaaS environment • Several years of experience specifically within cybersecurity or a closely related technical domain (e.g., cloud security, application security, DevSecOps) • Hands-on experience with Kubernetes, containerized environments, Linux, and at least one major cloud platform - able to read a deployment charts and hold your own in a conversation with a App Sec or DevOps engineer • Deep technical understanding of modern software environments - cloud infrastructure, application architecture, APIs, and how security tooling integrates into customer environments • Working understanding of application security, vulnerability management, and how a SOC operates day to day • Comfortable identifying, adopting, and championing AI tools to improve CS workflows, efficiency, and customer experience • Comfortable engaging directly and credibly with technical stakeholders (security engineers, CISOs, SOC teams) • Strong commercial acumen, with experience contributing to a renewals/expansion forecasting process • Fluent Hebrew and English, written and spoken • Willingness and ability to work across time zones, covering European and APAC customers with occasional overlap with US colleagues • Excellent communication skills, with the judgment to operate independently as our first Customer Success hire outside the US • Based in Israel, with ability to travel to customers and to company offices as needed • Experience with CS tooling and platforms (e.g., Vitally, Totango, or similar) and CRM systems (e.g., Salesforce) Nice to Have • Familiarity with runtime security, eBPF, or application observability tooling • Experience integrating with SIEM or observability platforms • Relevant technical or security certifications or a technical background (engineering, solutions architecture, or similar) • Experience partnering closely with Support and IT/Security teams on shared customer workflows • Experience at an early-stage company where the process did not exist yet • An additional European language

Description A winning ad could change the trajectory of a mobile game. The only way to consistently find winners is to explore more, faster, and smarter than anyone else. Sett is a UA creative performance platform for mobile gaming. We build agentic AI systems that analyze performance data, generate diverse playable and video ad concepts, deploy them to ad networks, and continuously learn from the results. The full creative loop. Automated, and done better than humans only. Our system doesn't remix templates. It creates fundamentally different creative hypotheses, each one built from real performance signals. As a Customer Success Manager at Sett, you will play a pivotal role in building and maintaining strong relationships with our partners. You’ll ensure they achieve maximum value from our innovative product. Acting as the voice of the customer within Sett, you’ll help shape the future of our product while driving adoption, satisfaction, and growth across our partner base. Responsibilities • Be the primary point of contact for midsize and enterprise gaming partners, managing relationships across technical, business, and product functions. • Guide partners to unlock the full potential of Sett’s platform, ensuring alignment with their business and user acquisition goals. • Fully manage midsize and enterprise partners across operational, technical, business, and strategic needs. • Act as the customer's advocate internally by communicating requests and issues to the Product and R&D departments. • Communicate major product updates and releases, ensuring partners are informed and can implement changes effectively. • Identify and lead upsell opportunities. • Work closely with the sales team to expand our reach to partners. Requirements • 4+ years of experience in B2B SaaS (Mobile gaming or AdTech - a plus) • Strong understanding of attribution and user acquisition (UA) strategies. • Experience managing enterprise-level partners and navigating corporate environments. • Complete fluency in English and Hebrew, with extremely strong presentation and communication skills. • Proactive and highly organized, capable of managing multiple tasks simultaneously. • A fast learner who can understand and articulate technology at any level. • Rich and effective interpersonal skills. • Strong analytical skills. • A growth mindset – always eager to push yourself out of your comfort zone, with a passion for technology and customer success.

Description About Sett Sett is a UA creative performance platform for mobile gaming. We build agentic AI systems that analyze performance data, generate diverse playable and video ad concepts, deploy them to ad networks, and continuously learn from the results. The full creative loop. Automated, and done better than humans only. The role As Sett scales, our customer organization becomes one of the company’s most critical growth engines. We are now looking for a VP Customer Success to build and lead that engine. This is not a classic Customer Success role. Your mission is to ensure that Sett’s customers do not just like working with us - they understand the value, achieve measurable outcomes, expand over time, and trust Sett as a strategic partner. Responsibilities • Build the CS (partnerships growth) operating system - Design and run the core operating system for onboarding, customer health, renewals, and expansion • Own growth & retention - Drive NRR, renewals, and expansion based on real customer value and readiness • Build & lead the Customer Org - Scale and manage the customer org, develop leaders, and build a high-performing team • Drive data discipline - Make customer decisions data-driven across health, retention, and revenue • Own cross-functional customer execution - Align sales, product, and delivery teams around the customer journey and lead a strong customer-first mindset • Build the customer playbook - Define how customers succeed, grow, and deliver feedback into the product Requirements • 8–12+ years in Customer Success, Account Management, or post-sale revenue leadership • Strong experience in team management, including managing managers • Proven ownership of NRR, renewals, retention, and expansion • Experience building customer success / customer growth systems from a messy or founder-led stage • Strong track record in hiring, developing, and upgrading teams • Strong ability to design and implement processes, workflows, and operating systems that drive measurable outcomes • High data discipline: dashboards, metrics, inspection, and accountability • Experience working closely with Product, Sales, Finance, and executive teams • Excellent communication skills with the ability to be clear, direct, and aligned across stakeholders • Ability to operate in high-speed, ambiguous startup environments

Description About The Position Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth. We’re looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, you’ll focus on the customer’s outcomes, executive alignment, program management, renewal/expansion, and value realization across the Upwind platform. Responsibilities • Serve as the primary business-facing contact and trusted advisor for assigned strategic customers. • Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams. • Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales. • Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap. • Collaborate with Sales on long-term account strategy and positioning of relevant Upwind capabilities. • Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria. • Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria. • Build strong relationships across executive, security, DevOps, and cloud leadership. • Ensure customers achieve measurable outcomes by operationalizing Upwind within their workflows and expanding usage over time. • Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts. Requirements • 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity. • Strong understanding of cloud security programs, modern security org structures, and value-driven success methodologies. • Exceptional communication, stakeholder management, and executive presentation skills. • Proven track record of driving adoption, managing complex accounts, and leading cross-functional programs. • Comfortable working in fast-paced environments and influencing both customer and internal priorities. • Experience partnering with technical teams (TAMs, SAs, Product) and Sales to support customer outcomes and retention. • Ability to connect technical capabilities to business impact, security outcomes, and ROI.