Customer Service Manager jobs in Israel

Job Description Summary Define how GE Vernova responds when customers experience significant issues. This leader will create the recovery playbooks, escalation protocols, communication standards, executive templates, and response expectations that build trust through speed, transparency, ownership, and disciplined follow-through Job Description At GE Vernova, we are committed to turning challenges into moments of trust. We are looking for a Quality Customer Recovery & Communication Excellence Leader to define and elevate how our enterprise responds when customers experience significant issues. In this critical leadership role, you will architect our end-to-end recovery playbooks, escalation protocols, communication standards, and executive engagement templates. By championing speed, transparency, ownership, and disciplined follow-through, you will ensure our response strategy strengthens customer confidence and long-term loyalty. Key Responsibilities Strategy & Playbook Development: Develop enterprise-wide customer recovery playbooks categorized by severity, impact, and situation type. Escalation & Governance: Define robust escalation pathways, rapid response protocols, decision rights, and governance milestones for high-stakes events. Communication Standards: Establish rigorous standards for timely, transparent, fact-based customer communications, containment messaging, and recovery commitments. Executive Content Creation: Author executive updates, customer-facing letters, post-incident review templates, and formal closure communications. Capability Building: Partner closely with GE Vernova businesses to coach teams and strengthen customer-facing recovery and communication capabilities. Performance & Impact Measurement: Track and measure communication timeliness, quality, consistency, and its direct correlation to customer confidence and satisfaction. Required Qualifications • Bachelor’s degree from an accredited university or college. • Minimum of 8 years of professional experience in lean and quality roles. • Professional background in customer quality, field services, operations, commercial management, corporate communications, or large-scale program leadership. • Demonstrated success managing complex, high-visibility customer situations or technical/commercial escalations. • Exceptional written, verbal, and executive-level communication skills; proven ability to translate complex technical facts into clear, credible, and reassuring customer messages. Desired Characteristics • Experience supporting strategic, tier-one, or executive-level customers. • Proven track record in crisis management, issue resolution, or high-stakes stakeholder communications. • A natural customer advocacy and service-recovery mindset, with a passion for turning adversity into opportunity. • The ability to operate calmly, decisively, and empathetically under intense pressure. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $107,600.00 and $179,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on October 29, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Job Description Summary Vernova Purpose GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world? What impact you’ll make All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required. Job Description What you’ll do • Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer. • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area • Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation. • Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work. • Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. • Has ability to assess quality of information given and ask pertinent questions to stakeholders. • Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. • Uses multiple internal and some external sources outside of own function to help arrive at a decision. • May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. • Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view. Eligibility Requirements: • Qualified candidate can be located within 1-2 states from our primary location in California or Houston, TX. • Willingness and ability to travel less than 25% of the time. Required Qualifications • Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry) • Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management. ​Desired Characteristics • Power Plant Operational/Outage and Project Management Experience. • Strong oral and written communication skills. • Strong interpersonal and leadership skills. • Demonstrated ability to analyze and resolve problems. • Demonstrated ability to lead programs / projects. • Ability to document, plan, market, and execute program. • Strong oral and written communication skills. Strong interpersonal and leadership skills. • Demonstrated ability to analyze and resolve problems. • Demonstrated ability to lead programs / projects. • Ability to document, plan, market, and execute programs. • Established project management skills. You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation: the drug screen requirement in the background check process is not required if the role is based in Canada. For candidates applying to a Canadian-based position, the pay range for this position is between $138,200 - $188,200 CAD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: Discretionary annual bonus This posting is for an existing vacancy. GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes #LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on October 23, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.