Customer Service Manager jobs in Israel

Description Regulus is an agile defense-tech startup tackling the most complex challenges in counter-drone and uncrewed defense. With hundreds of combat-proven systems deployed by the IDF and global partners, we are now engineering the next generation of C-UxS (Counter-Uncrewed Systems). We leverage advanced electronic warfare and kinetic measures to detect and neutralize hostile threats. If you want to push technological boundaries while safeguarding Israel and our allies, join us at this pivotal stage of our growth. This is a unique opportunity to join a company at a pivotal growth stage and help shape its products, culture, and future. We’re looking for a Customer Service Team Lead to establish and operate the backbone of our service activities. This is a build-and-run position in a multidisciplinary defense technology environment—supporting deployed systems across multiple geographies and ensuring our customers’ missions never miss a beat. You’ll work directly with Regulus’ end-users and customers, lead day-to-day service operations, and build the entire service infrastructure - from tools and processes to reporting and escalation frameworks. The ideal candidate combines very strong technical depth in hardware-software integrated systems with operational discipline and clear communication. Key Responsibilities: • Build the Service Infrastructure: Develop and implement the systems, processes, and tools for service operations, including ticketing, knowledge bases, training materials, escalation paths, and performance metrics. • Operational Support Management: Oversee and orchestrate the resolution of customer inquiries, system issues, and post-deployment support, ensuring prompt, high-quality, and compliant delivery." • Global Mission Support: Manage and coordinate service for systems deployed across multiple regions, maintaining uptime, reliability, and customer confidence. • Cross-Functional Collaboration: Partner closely with Product Managers and Engineering to translate field feedback into actionable product improvements and feature enhancements. • Documentation & Compliance: Maintain precise service records, update system documentation, and ensure adherence customer standards. • Data & Reporting: Define and track key metrics and communicate results internally. • Scalability & Growth: Establish the foundation for future scaling, including structure, training materials, and operational frameworks. Requirements • 5+ years of experience leading and managing customer service operations for complex, multidisciplinary systems, with a proven track record in the defense, aerospace, or advanced technology sectors. • Demonstrated success in building service processes or infrastructure from the ground up, including SLA and KPI definition. • Strong technical background in hardware-software integrated systems, or multidisciplinary platforms, with proven ability to troubleshoot and communicate technical issues effectively. (Candidates whose experience is limited to SaaS, IT systems, or software-only environments will not be successful in this role). • Experience working directly with customers and operate in the field, including travel to customer sites when required. • Experience supporting or interfacing with defense, government, or enterprise-level technical customers. • Excellent communication skills and high competency in English, both written and spoken. • Familiarity with service management or CRM platforms. • Eligible for or holding a security clearance.

Description Sunflower is an exciting and dynamic B2C gaming startup based in Tel Aviv. We’re on a mission to create innovative and captivating gaming experiences that engage and delight players around the globe. • As a Customer Support Team Lead, you’ll play a vital role in leading, guiding, and inspiring our remote support team. Managing around 40 agents divided into smaller groups, you’ll serve as the key bridge between our players, our support teams, and our internal departments - ensuring every interaction embodies Sunflower’s values of care, excellence, and connection. • You’ll oversee performance, drive team development, and foster a supportive, family-like environment where every agent feels valued and empowered to do their best work. • Beyond people leadership, you’ll take an active role in improving operational and technical processes, enhancing tools and workflows, and being directly involved in resolving technical issues. • Your work will ensure that the support function remains a core driver of player satisfaction, loyalty, and long-term retention. Responsibilities • Lead, mentor, and monitor our support supervisors (which are directly managing the CS agents) by evaluating the team performance, ensuring KPIs and service goals are consistently met and exceeded. This will require conducting regular performance reviews, providing constructive feedback, personalized development plans, and clear guidance to help each supervisor grow and succeed. • Oversee support escalations, ensuring fast, accurate resolution while maintaining excellent communication with players and internal stakeholders. • Lead weekly team meetings to share updates, review performance insights, and celebrate achievements, fostering transparency, collaboration, and team spirit. • Develop creative solutions and new initiatives that enhance agent efficiency, knowledge, and visibility through improved tools, processes, and workflows. • Represent the support perspective by actively participating in task forces and cross-departmental discussions when developing new features or platform updates, ensuring the voice of the player and the team is always heard. Work on creating new capabilities after conducting an excident retro. • Collaborate closely with R&D, Product, and Growth teams to relay player-facing technical issues, share insights from the field, and contribute to continuous improvement initiatives across the organization. Requirements Who are you? You’re a natural leader who truly cares about people, amazing service and tech. You need to believe that a strong, happy, and motivated support team is the foundation of exceptional player experiences. You understand that support is not just about solving problems, but about retaining players. • 1–3 years of experience in a customer support leadership role, ideally managing remote or offshore teams. Experience in the gaming industry is a strong advantage. • Deep understanding of support KPIs and how to use data-driven insights to boost team performance and service quality. • A genuine passion for people and service, with a natural ability to build an environment where team members feel valued, supported, and motivated to excel. • Proven experience handling escalations and technical investigations, with strong collaboration skills to work effectively alongside R&D and Product teams. • Exceptional communication skills in English and Hebrew - both written and verbal, with the ability to lead, inspire, and foster trust across diverse teams. • A creative and analytical problem-solver with a proactive mindset and a drive to innovate, enhance workflows, and continuously improve the support experience for both agents and players.

Description רוצים להוביל צוות ולהשפיע על איכות השירות והטיפול בתביעות בתחום ביטוחי הבריאות הבינלאומיים? PassportCard Relocation מגייסת מנהל/ת צוות תביעות לתפקיד המשלב ניהול אנשים, הובלה מקצועית ואחריות על תהליכי העבודה בצוות. תחומי אחריות בתפקיד: ניהול שוטף של צוות שירות הלקוחות - חלוקת משימות, סידורי עבודה ומעקב אחר נוכחות וזמינות הנציגים. הובלת הצוות לעמידה ביעדי שירות, איכות, תפוקות וזמני הטיפול. הובלה ופיתוח הנציגים על ידי חניכה וליווי מקצועי, הדרכה, מתן משובים שוטפים. טיפול בפניות מורכבות, שיחות מנהל, ואירועי שירות חריגים. עבודה שוטפת מול ממשקים פנים־ארגוניים וספקים רפואיים מה אנחנו מחפשים? ניסיון ניהולי קודם כראש/ת צוות, מנהל/ת משמרת או נציג/ה בכיר/ה בתחום שירות הלקוחות – חובה יכולת תכנון, ארגון ותיעדוף משימות בסביבת עבודה דינמית. יכולת קבלת החלטות, פתרון בעיות והתמודדות עם מצבים מורכבים. תודעת שירות גבוהה ויכולת התמודדות עם מצבים מורכבים. יכולת התנסחות גבוהה בכתב ובעל פה בעברית ובאנגלית – חובה

Description ניהול צוות עובדים והבאתם לעמידה ביעדים קיום ישיבות צוות, משובים, פידבקים בשוטף, שיבוץ למשימות, ניהול ובקרה על תיבות העבודה ותחקירים אחריות על ליווי ופיתוח הנציגים כולל חניכת עובדים, הכשרה והדרכה ושימור עובדים הובלת המתווה היומי לפי תכנית העבודה והיעדים שהוגדרו תמיכה מקצועית לנציגים במהלך המשמרת ובשגרת יום העבודה ניהול, ייעול, בנייה, מיכון ובקרה של תהליכים מקצועיים בצוות טיפול בתקלות שוטפות הקשורות למערכות עבודה מתן מענה למחלקות השונות בחברה Requirements ניסיון ניהולי קודם – חובה אנגלית ברמה גבוהה- חובה יכולת הובלה והנעת עובדים ליעדים יכולת עבודה במצבי לחץ מול ממשקים ותיעדוף משימות רצינות, אחריות, יצירתיות ותפיסה ניהולית תקשורתיות, תודעת שירות גבוהה ייצוגיות וסמכותיות זמינות למשרה מלאה במשמרות בוקר וערב וזמינות טלפונית בסופי שבוע