Customer Service Manager jobs in Israel

Helfy is a fast-growing HealthTech company building innovative consumer products that make healthcare more accessible and convenient. We combine technology, data, and a customer-first mindset to create seamless experiences for customers around the world. We're looking for a Head of Customer Support to lead, scale, and transform our global customer support operations. In this role, you'll take full ownership of a 24/7 support operation, leading an international team of 25+ professionals across multiple locations and time zones. We're looking for a hands-on, data-driven leader who knows how to turn customer insights into business improvements, build scalable processes, and leverage AI and automation to take customer support to the next level. This is an opportunity to make a real impact, drive innovation, and shape the future of customer support at Helfy. Responsibilities Lead & Develop Teams: Manage and mentor a global support organization, including Team Leads, QA, and Training functions, while building a high-performing, accountable team culture. Own Support Operations: Oversee 24/7 support coverage, workforce planning, escalations, and service quality to ensure an outstanding customer experience. Drive Data-Based Decisions: Define and monitor key performance metrics, including CSAT, SLA, FCR, and QA scores, translating insights into measurable improvements. Collaborate with Product & R&D: Identify recurring customer issues, analyze root causes, and work cross-functionally to drive effective, long-term solutions. Lead AI & Automation Initiatives: Implement AI-powered tools, chatbots, and automated workflows to improve efficiency, reduce support volume, and enhance customer satisfaction. Build Scalable Processes: Develop and optimize support workflows, escalation procedures, knowledge bases, and operational systems. Own Support Technology: Manage and continuously improve CRM, ticketing platforms, and support tools to enable efficient, scalable operations. Drive Continuous Improvement: Identify opportunities to improve performance, reduce operational costs, and deliver an exceptional customer experience. Requirements 5+ years of leadership experience managing Customer Support or Contact Center operations in a high-volume, technology-driven environment. Proven experience leading large, distributed, multicultural teams, ideally within a 24/7 operation. Strong analytical mindset with hands-on experience managing KPIs, dashboards, and performance reporting. Experience collaborating closely with Product, R&D, and Operations teams to solve complex customer issues. Proven ability to build and optimize scalable support processes, workflows, and operational structures. Hands-on experience with CRM and customer support platforms such as Zendesk, Intercom, Freshdesk, or Salesforce. Strong understanding of AI, automation, and emerging customer support technologies. Excellent leadership, communication, and stakeholder management skills. High ownership, proactive problem-solving skills, and the ability to thrive in a fast-paced environment. Fluent English – both written and spoken. Nice to Have Experience implementing AI-powered customer support solutions or chatbots. Background in HealthTech, E-Commerce, or B2C technology companies. Experience leading support transformation or scaling global operations. Knowledge of SQL, Looker, Tableau, or other BI tools. German or French language skills.

Job Description Summary Define how GE Vernova responds when customers experience significant issues. This leader will create the recovery playbooks, escalation protocols, communication standards, executive templates, and response expectations that build trust through speed, transparency, ownership, and disciplined follow-through Job Description At GE Vernova, we are committed to turning challenges into moments of trust. We are looking for a Quality Customer Recovery & Communication Excellence Leader to define and elevate how our enterprise responds when customers experience significant issues. In this critical leadership role, you will architect our end-to-end recovery playbooks, escalation protocols, communication standards, and executive engagement templates. By championing speed, transparency, ownership, and disciplined follow-through, you will ensure our response strategy strengthens customer confidence and long-term loyalty. Key Responsibilities Strategy & Playbook Development: Develop enterprise-wide customer recovery playbooks categorized by severity, impact, and situation type. Escalation & Governance: Define robust escalation pathways, rapid response protocols, decision rights, and governance milestones for high-stakes events. Communication Standards: Establish rigorous standards for timely, transparent, fact-based customer communications, containment messaging, and recovery commitments. Executive Content Creation: Author executive updates, customer-facing letters, post-incident review templates, and formal closure communications. Capability Building: Partner closely with GE Vernova businesses to coach teams and strengthen customer-facing recovery and communication capabilities. Performance & Impact Measurement: Track and measure communication timeliness, quality, consistency, and its direct correlation to customer confidence and satisfaction. Required Qualifications • Bachelor’s degree from an accredited university or college. • Minimum of 8 years of professional experience in lean and quality roles. • Professional background in customer quality, field services, operations, commercial management, corporate communications, or large-scale program leadership. • Demonstrated success managing complex, high-visibility customer situations or technical/commercial escalations. • Exceptional written, verbal, and executive-level communication skills; proven ability to translate complex technical facts into clear, credible, and reassuring customer messages. Desired Characteristics • Experience supporting strategic, tier-one, or executive-level customers. • Proven track record in crisis management, issue resolution, or high-stakes stakeholder communications. • A natural customer advocacy and service-recovery mindset, with a passion for turning adversity into opportunity. • The ability to operate calmly, decisively, and empathetically under intense pressure. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $107,600.00 and $179,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on October 29, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Description Regulus is an agile defense-tech startup tackling the most complex challenges in counter-drone and uncrewed defense. With hundreds of combat-proven systems deployed by the IDF and global partners, we are now engineering the next generation of C-UxS (Counter-Uncrewed Systems). We leverage advanced electronic warfare and kinetic measures to detect and neutralize hostile threats. If you want to push technological boundaries while safeguarding Israel and our allies, join us at this pivotal stage of our growth. This is a unique opportunity to join a company at a pivotal growth stage and help shape its products, culture, and future. We’re looking for a Customer Service Team Lead to establish and operate the backbone of our service activities. This is a build-and-run position in a multidisciplinary defense technology environment—supporting deployed systems across multiple geographies and ensuring our customers’ missions never miss a beat. You’ll work directly with Regulus’ end-users and customers, lead day-to-day service operations, and build the entire service infrastructure - from tools and processes to reporting and escalation frameworks. The ideal candidate combines very strong technical depth in hardware-software integrated systems with operational discipline and clear communication. Key Responsibilities: • Build the Service Infrastructure: Develop and implement the systems, processes, and tools for service operations, including ticketing, knowledge bases, training materials, escalation paths, and performance metrics. • Operational Support Management: Oversee and orchestrate the resolution of customer inquiries, system issues, and post-deployment support, ensuring prompt, high-quality, and compliant delivery." • Global Mission Support: Manage and coordinate service for systems deployed across multiple regions, maintaining uptime, reliability, and customer confidence. • Cross-Functional Collaboration: Partner closely with Product Managers and Engineering to translate field feedback into actionable product improvements and feature enhancements. • Documentation & Compliance: Maintain precise service records, update system documentation, and ensure adherence customer standards. • Data & Reporting: Define and track key metrics and communicate results internally. • Scalability & Growth: Establish the foundation for future scaling, including structure, training materials, and operational frameworks. Requirements • 5+ years of experience leading and managing customer service operations for complex, multidisciplinary systems, with a proven track record in the defense, aerospace, or advanced technology sectors. • Demonstrated success in building service processes or infrastructure from the ground up, including SLA and KPI definition. • Strong technical background in hardware-software integrated systems, or multidisciplinary platforms, with proven ability to troubleshoot and communicate technical issues effectively. (Candidates whose experience is limited to SaaS, IT systems, or software-only environments will not be successful in this role). • Experience working directly with customers and operate in the field, including travel to customer sites when required. • Experience supporting or interfacing with defense, government, or enterprise-level technical customers. • Excellent communication skills and high competency in English, both written and spoken. • Familiarity with service management or CRM platforms. • Eligible for or holding a security clearance.

Description Sunflower is an exciting and dynamic B2C gaming startup based in Tel Aviv. We’re on a mission to create innovative and captivating gaming experiences that engage and delight players around the globe. • As a Customer Support Team Lead, you’ll play a vital role in leading, guiding, and inspiring our remote support team. Managing around 40 agents divided into smaller groups, you’ll serve as the key bridge between our players, our support teams, and our internal departments - ensuring every interaction embodies Sunflower’s values of care, excellence, and connection. • You’ll oversee performance, drive team development, and foster a supportive, family-like environment where every agent feels valued and empowered to do their best work. • Beyond people leadership, you’ll take an active role in improving operational and technical processes, enhancing tools and workflows, and being directly involved in resolving technical issues. • Your work will ensure that the support function remains a core driver of player satisfaction, loyalty, and long-term retention. Responsibilities • Lead, mentor, and monitor our support supervisors (which are directly managing the CS agents) by evaluating the team performance, ensuring KPIs and service goals are consistently met and exceeded. This will require conducting regular performance reviews, providing constructive feedback, personalized development plans, and clear guidance to help each supervisor grow and succeed. • Oversee support escalations, ensuring fast, accurate resolution while maintaining excellent communication with players and internal stakeholders. • Lead weekly team meetings to share updates, review performance insights, and celebrate achievements, fostering transparency, collaboration, and team spirit. • Develop creative solutions and new initiatives that enhance agent efficiency, knowledge, and visibility through improved tools, processes, and workflows. • Represent the support perspective by actively participating in task forces and cross-departmental discussions when developing new features or platform updates, ensuring the voice of the player and the team is always heard. Work on creating new capabilities after conducting an excident retro. • Collaborate closely with R&D, Product, and Growth teams to relay player-facing technical issues, share insights from the field, and contribute to continuous improvement initiatives across the organization. Requirements Who are you? You’re a natural leader who truly cares about people, amazing service and tech. You need to believe that a strong, happy, and motivated support team is the foundation of exceptional player experiences. You understand that support is not just about solving problems, but about retaining players. • 1–3 years of experience in a customer support leadership role, ideally managing remote or offshore teams. Experience in the gaming industry is a strong advantage. • Deep understanding of support KPIs and how to use data-driven insights to boost team performance and service quality. • A genuine passion for people and service, with a natural ability to build an environment where team members feel valued, supported, and motivated to excel. • Proven experience handling escalations and technical investigations, with strong collaboration skills to work effectively alongside R&D and Product teams. • Exceptional communication skills in English and Hebrew - both written and verbal, with the ability to lead, inspire, and foster trust across diverse teams. • A creative and analytical problem-solver with a proactive mindset and a drive to innovate, enhance workflows, and continuously improve the support experience for both agents and players.

Job Description Summary Vernova Purpose GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world? What impact you’ll make All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required. Job Description What you’ll do • Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer. • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area • Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation. • Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work. • Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. • Has ability to assess quality of information given and ask pertinent questions to stakeholders. • Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. • Uses multiple internal and some external sources outside of own function to help arrive at a decision. • May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. • Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view. Eligibility Requirements: • Qualified candidate can be located within 1-2 states from our primary location in California or Houston, TX. • Willingness and ability to travel less than 25% of the time. Required Qualifications • Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry) • Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management. ​Desired Characteristics • Power Plant Operational/Outage and Project Management Experience. • Strong oral and written communication skills. • Strong interpersonal and leadership skills. • Demonstrated ability to analyze and resolve problems. • Demonstrated ability to lead programs / projects. • Ability to document, plan, market, and execute program. • Strong oral and written communication skills. Strong interpersonal and leadership skills. • Demonstrated ability to analyze and resolve problems. • Demonstrated ability to lead programs / projects. • Ability to document, plan, market, and execute programs. • Established project management skills. You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation: the drug screen requirement in the background check process is not required if the role is based in Canada. For candidates applying to a Canadian-based position, the pay range for this position is between $138,200 - $188,200 CAD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: Discretionary annual bonus This posting is for an existing vacancy. GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes #LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on October 23, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Description רוצים להוביל צוות ולהשפיע על איכות השירות והטיפול בתביעות בתחום ביטוחי הבריאות הבינלאומיים? PassportCard Relocation מגייסת מנהל/ת צוות תביעות לתפקיד המשלב ניהול אנשים, הובלה מקצועית ואחריות על תהליכי העבודה בצוות. תחומי אחריות בתפקיד: ניהול שוטף של צוות שירות הלקוחות - חלוקת משימות, סידורי עבודה ומעקב אחר נוכחות וזמינות הנציגים. הובלת הצוות לעמידה ביעדי שירות, איכות, תפוקות וזמני הטיפול. הובלה ופיתוח הנציגים על ידי חניכה וליווי מקצועי, הדרכה, מתן משובים שוטפים. טיפול בפניות מורכבות, שיחות מנהל, ואירועי שירות חריגים. עבודה שוטפת מול ממשקים פנים־ארגוניים וספקים רפואיים מה אנחנו מחפשים? ניסיון ניהולי קודם כראש/ת צוות, מנהל/ת משמרת או נציג/ה בכיר/ה בתחום שירות הלקוחות – חובה יכולת תכנון, ארגון ותיעדוף משימות בסביבת עבודה דינמית. יכולת קבלת החלטות, פתרון בעיות והתמודדות עם מצבים מורכבים. תודעת שירות גבוהה ויכולת התמודדות עם מצבים מורכבים. יכולת התנסחות גבוהה בכתב ובעל פה בעברית ובאנגלית – חובה

Description ניהול צוות עובדים והבאתם לעמידה ביעדים קיום ישיבות צוות, משובים, פידבקים בשוטף, שיבוץ למשימות, ניהול ובקרה על תיבות העבודה ותחקירים אחריות על ליווי ופיתוח הנציגים כולל חניכת עובדים, הכשרה והדרכה ושימור עובדים הובלת המתווה היומי לפי תכנית העבודה והיעדים שהוגדרו תמיכה מקצועית לנציגים במהלך המשמרת ובשגרת יום העבודה ניהול, ייעול, בנייה, מיכון ובקרה של תהליכים מקצועיים בצוות טיפול בתקלות שוטפות הקשורות למערכות עבודה מתן מענה למחלקות השונות בחברה Requirements ניסיון ניהולי קודם – חובה אנגלית ברמה גבוהה- חובה יכולת הובלה והנעת עובדים ליעדים יכולת עבודה במצבי לחץ מול ממשקים ותיעדוף משימות רצינות, אחריות, יצירתיות ותפיסה ניהולית תקשורתיות, תודעת שירות גבוהה ייצוגיות וסמכותיות זמינות למשרה מלאה במשמרות בוקר וערב וזמינות טלפונית בסופי שבוע