Jobs in Netanya

Description Position Overview The Master Data Specialist is responsible for the governance, accuracy, and maintenance of core business data across ERP systems (e.g., Oracle Cloud ERP). This role ensures high-quality master data to support seamless business operations and reliable transactional processing across Finance, Supply Chain, and Operations. The position will sits within Engineering (or Supply Chain) with strong alignment to IT/MIS and Finance. Key Responsibilities 1. Master Data Management • Maintain and update core master data entities including: • Suppliers, items, BOMs/product structures, price lists, and accounts & Customer • Ensure data accuracy, completeness, and consistency across systems • Support ongoing data cleansing and standardization initiatives 2. Data Governance & Quality Control • Define and enforce data governance policies, standards, and naming conventions • Monitor data quality (duplicates, completeness, consistency) • Establish validation rules and approval workflows for new/changed records 3. Cross-Functional Coordination • Act as the focal point between Operations, Finance, and IT for data-related topics • Support business users in data setup and issue resolution • Align data structures with ERP best practices (minimal customization approach) 4. ERP Implementation & Migration Support • Support ERP implementation projects (e.g., Oracle Cloud ERP) • Participate in data migration activities: • Data extraction, cleansing, transformation, and loading • • Validate migrated data and support UAT cycles 5. Operational Support • Ensure timely data availability to support transactions (orders, procurement, production, finance) • Troubleshoot master data issues impacting business processes • Continuously improve data processes and automation Key Interfaces • Operations / Supply Chain/ Engineerin • Finance (GL, AP/AR, costing) • IT / MIS (ERP, integrations, data governance) • External vendors / implementation partners Requirements Qualifications & Skills Experience • 1-2+ years in Master Data / ERP / Operations / Planning roles • Experience with ERP systems (Oracle, SAP, Infor, Priority, etc.) Skills • Strong understanding of business processes (procure-to-pay, order-to-cash, manufacturing) • High attention to detail and data accuracy • Analytical mindset with problem-solving capability • Ability to work cross-functionally with business and IT stakeholders

Description DRS RADA is a global pioneer of radar systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. We are looking for an experienced Mechanical Engineer to join our team. Responsibilities • Design and develop mechanical and thermal management solutions for existing products and next-generation systems. • Design mechanical structures to withstand static and dynamic loads in accordance with military standards. • Lead product development from concept and requirements definition through mass production. • Provide ongoing engineering support for existing products, including Engineering Change Orders (ECOs). • Perform mechanical design using CAD and simulation tools, and conduct laboratory testing. • Design and build test fixtures and proof-of-concept (PoC) setups. • Work on a diverse range of engineering projects and technical challenges. Requirements • Bachelor’s degree in Mechanical Engineering. • At least 5 years of experience in mechanical design and electronic packaging/enclosure design. • Knowledge of manufacturing technologies, including machining, sheet metal fabrication, and enclosure design. • Experience working in cross-functional teams, including Systems Engineering and Electronics. • Hands-on experience with the assembly and testing of mechanical systems. • Strong analytical, problem-solving, and creative thinking skills. • Good command of English. Advantages • Experience working with PLM and PDM systems. • Experience performing thermal and dynamic analyses using Finite Element Analysis (FEA) tools.

Description We are looking for a highly motivated and organized PMO Student to join our R&D operations. In this role, you will support project management processes, helping to ensure that our complex radar development projects stay on track, on time, and within resource definitions. Key Responsibilities: • Provide operational support for R&D projects, assisting in the execution and monitoring of annual work plans. • Update and maintain the company’s project management systems to ensure real-time project control. • Track project milestones, identify potential risks, and monitor resource allocation. • Assist development teams with procurement and logistics processes to ensure smooth project flow. • Generate progress reports and support R&D team leaders and project managers in daily tasks. • Collaborate with cross-functional teams, including Engineering, Procurement, and Production. Requirements • Current student pursuing a Bachelor's degree in Industrial Engineering and Management or a related field. • Temporary position for 3 months. • At least 2 semesters remaining until graduation – must. • Ability to work at least 3 days a week (with flexibility during exam periods). • Experience with MS Project or Gantt charts – Advantage. • Familiarity with Jira – Advantage. • Strong organizational skills, attention to detail, and a proactive "can-do" approach. • Ability to multitask and perform in a dynamic, fast-paced environment. • Excellent communication skills.

Description DRS RADA Technologies is looking for a PMO Student to join the CTO Department and support strategic technology and R&D activities. The role includes: • Supporting planning, execution, and monitoring of technology and R&D initiatives • Tracking schedules, milestones, risks, deliverables, and action items • Working with multidisciplinary Business Development and R&D teams • Preparing management reports, dashboards, presentations, and technology reviews • Analyzing project data and improving PMO processes and management visibility Requirements • B.Sc. student in Industrial Engineering & Management or a related field • At least 1.5 years remaining until graduation • Availability for 2–3 working days per week • Strong analytical and organizational skills • Excellent Excel and PowerPoint skills • Good communication and interpersonal skills • Fluent Hebrew and good English Advantages • Experience with data analysis, or project-management tools • Technical background or interest in radar, AI, software, or advanced technologies

Description DRS RADA Technologies, a leading defense company developing and manufacturing life-saving radar systems, is seeking a Subcontractor Manager for its manufacturing facility in Beit She’an. Overall responsibility for the management, coordination, and control of subcontractor activities in Israel and abroad, including leading planning, engagement, execution, and continuous improvement processes. The role involves working with global suppliers, managing multiple internal interfaces, and ensuring compliance with quality, cost, and schedule targets. Key Responsibilities: • End-to-end management of global subcontractors. • Leading subcontractor onboarding, qualification, and engagement processes. • Building and managing work plans and resource planning. • Monitoring and controlling performance: quality and deliveries. • Risk management and identification of gaps within the supply chain. • Leading improvement and efficiency processes with subcontractors. • Ongoing collaboration with internal interfaces: Procurement, Operations, Engineering, Quality, and Logistics. • Managing and leading reports, KPIs, and analyses to support decision-making. Requirements Requirements: • Proven experience in managing subcontractors / global suppliers – mandatory. • Experience in a manufacturing / industrial environment within the electronics industry – mandatory. • High proficiency in Excel and ERP systems (Priority / SAP – advantage). • High level of English (spoken, reading, and writing) – mandatory. • Education: Relevant Bachelor’s degree – mandatory.

Description DRS RADA is a global pioneer of RADAR systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. We are looking for a motivated and experienced Supplier Quality Engineer to join our team! As a Supplier Quality Engineer, you will be responsible for managing supplier programs for manufacturing and ensuring that quality programs follow regulatory requirements. Supplier Quality Engineer duties and responsibilities • Driving supplier quality performance, including new product development and product quality improvement • Providing leadership and management for the supplier quality department • Ensuring the supplier meets all regulatory and company requirements. • Performing quality system audits • Establishing quality control objectives & Maintaining supplier quality records • Promoting initiatives to improve quality. Requirements Requirements: • Minimum of a bachelor’s degree in a related field (electronics / Quality). • Relevant education in quality CQE/CQM- advantage. • Familiarity with mechanics production standards and special processes, paint and coating. • Strong problem-solving skills. • Minimum of 3 years of experience in a similar role. • Strong technical skills. • Knowledge and experience reading drawings. • Excellent verbal and written communication skills. • Excellent analytical skills. • Ability to work well in a team environment.

Description DRS RADA is a global pioneer of RADAR systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. Join Our Team as a System Architect at DRS RADA Technologies! The System Architect is the product’s technical authority, translating operational needs into system architecture, leading multidisciplinary decisions, ensuring requirements traceability, optimizing performance, and supporting verification throughout the product lifecycle. Key responsibilities • Define and maintain the system architecture throughout the product lifecycle. • Translate customer and operational needs into system requirements, architecture, and subsystem allocations. • Define interfaces and design constraints across RF, antenna, hardware, FPGA, software, algorithms, and mechanics. • Lead architecture reviews, trade studies, technical decisions, and cross-disciplinary issue resolution. • Ensure requirements decomposition, verification strategy, compliance, and end-to-end traceability. • Manage system performance budgets and assess the operational impact of design changes. Requirements • B.Sc. in Electrical Engineering. • 5+ years of experience in System Engineering, System Architecture, or multidisciplinary product development. • Proven experience leading architecture and design of complex multidisciplinary systems. • Strong understanding of radar, RF, signal processing, antennas, and embedded systems. • Experience defining system requirements, interfaces, and verification methodologies. • Experience in the defense industry - advantage. • Proficiency in MATLAB and/or Python. • Excellent technical leadership, presentation, and communication skills.

Description We are looking for a Senior Director of Finance to join our leadership team in Israel. This role reports directly to Deputy GM, RADA Israel Leader and operates in close partnership with the BU CFO, functioning within a matrix organizational structure. The Sr. Director Finance will serve as a strategic and operational finance leader, with primary responsibility for all financial activities across Israel and Rest of World (ROW) operations. Key Responsibilities • Act as a trusted financial business partner to the Deputy GM Israel Leader, supporting strategic decision-making, execution, and business growth • Lead and manage all financial operations in Israel and ROW entities, ensuring alignment with global standards and local requirements • Work closely with the BU CFO on financial reporting, planning, and performance management • Own and drive the financial planning cycle (budget, forecasts, long-term plans) for Israel and ROW • Ensure accurate and timely financial reporting to Leonardo DRS headquarters in the US • Responsible for all accounting, tax, treasury, and cash flow management, including forecasting and liquidity planning • Ensure full compliance with SOX, corporate policies, and regulatory requirements • Lead and optimize internal controls and financial governance processes • Manage relationships with external auditors, tax advisors, and legal consultants • Oversee legal-related financial aspects in coordination with corporate and local stakeholders • Build, lead, and develop high-performing finance teams (direct and matrix) • Partner with cross-functional leaders across Operations, Programs, and Business Units • Support international business activities across ROW in a multicultural environment Requirements Requirements • 10+ years of progressive experience in finance, including senior leadership roles (Director / Sr. Director level) • Proven experience in a global / US corporate environment • Significant experience in industrial/manufacturing organizations is required • Experience in technology, defense, or other engineering-driven companies is a strong advantage • Strong background in FP&A, financial reporting, and operational finance • Experience managing matrix reporting lines and working with corporate HQ functions • CPA is a must; MBA – advantage • Strong leadership, communication, and influencing skills • Ability to operate both strategically and hands-on • Fluent English (written and spoken)

Description DRS RADA is a global pioneer of RADAR systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. We are seeking a Global Production Planning to join our growing team. The position includes leading the operational and professional interface between the company’s global sites, with responsibility for coordinating ongoing activities, managing cross-organizational plans and processes, identifying gaps, and driving solutions to ensure business requirements are met, operational continuity is maintained, and continuous improvement is achieved. Key Responsibilities: • Manage and coordinate ongoing activities with global sites. • Lead S&OP / S&OE processes, including coordination across all relevant interfaces and driving decision-making. • Manage Material Allocation plans and Inter-site Shipping Plans. • Own Capacity Analysis globally, including resource utilization, identification of capacity constraints, and planning to ensure business requirements are met. • Analyze operational gaps, provide management visibility, and lead corrective actions and Continuous Improvement processes. • Lead professional discussions, track action items, and drive interfaces across local and global teams. • Work cross-functionally with Planning, Production, Supply Chain, Program Management, Engineering, and Quality. • Manage multiple interfaces in a global environment, including prioritization, problem-solving, and driving processes forward. Requirements • Bachelor’s degree in Industrial Engineering and Management, Business Administration, Logistics, Supply Chain Management, or a relevant field. • Experience in project management or in an operational / supply chain role within a global environment – min 5 Years at global environment. • Experience working with multiple stakeholders and managing cross-organizational processes. • Experience with S&OP / S&OE processes – an advantage. • Strong understanding of Planning, Production, Supply Chain, and Capacity Management processes. • Strong analytical skills, including data analysis, gap identification, and presentation of management insights. • Fluent English, with the ability to lead professional discussions, present topics, and lead meetings in English.

Description DRS RADA is a global pioneer of radar systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. Join Our Team as a Project System Engineer at DRS RADA Technologies! DRS RADA Technologies is seeking a talented individual to join our team and contribute to the development of advanced radar-based electronic systems. About the job: • Lead the development of advanced radar-based electronic systems • Act as the primary point of contact for technical matters • Collaborate with the R&D, engineering, and product teams to ensure timely delivery Requirements • B.Sc. in a relevant engineering field (electronics/computers/software) • 3+ years of experience in system engineering or integration • Experience and understanding of complex multidisciplinary systems (including software, hardware, mechanics, algorithms) • Proven experience in R&D hands-on roles – RF / board design / algorithms – advantage • Familiarity with RF systems – a major advantage • Previous experience in the defense industry – advantage • Team player with excellent interpersonal skills

Description DRS RADA is a global pioneer of RADAR systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. Join Our Team as a Radar Performance Analyst! Are you passionate about radar technology and skilled in performance analysis? Do you thrive in a dynamic, innovative environment where your contributions directly impact cutting-edge solutions? If so, we invite you to explore this exciting opportunity to join our growing team as a Radar Performance Analyst in our Algorithms Department. Responsibilities: • Collaborate with experienced radar algorithms engineers to optimize radar system performance. • Analyze experiments and field tests to derive technical insights and recommendations for enhancing radar system performance. • Conduct in-depth performance analysis of various radar algorithms to ensure optimal functionality. Requirements • B.Sc. in electrical engineering / physics with at least 1 year of R&D experience or M.Sc. in electrical engineering / physics • Majoring in signal processing – must • Excellent MATLAB coding capabilities • Ability to work in a dynamic environment • Knowledge in statistical signal processing – advantage • Proven ability to work collaboratively in a team environment

Description DRS RADA is a global pioneer of RADAR systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. We are looking for ATE Software Engineer. As a Software Automatic Test Equipment Engineer, you will play a vital role in developing and maintaining advanced Automatic Test Equipment (ATE) software for electronic cards and calibration systems used in our cutting-edge Active Electronically Scanned Array (AESA) radar technology. You will collaborate closely with a multidisciplinary team to ensure the functionality, accuracy, and performance of our ATE systems. Key Responsibilities: • ATE Software Development: Design, develop, test, and maintain software for Automatic Test Equipment used in electronic card testing and AESA radar calibration. • Integration: Collaborate with hardware engineers to integrate ATE software with testing equipment and devices, ensuring seamless operation. • Debugging and Troubleshooting: Identify and resolve software issues, system failures, and compatibility problems to ensure optimal ATE performance. • Documentation: Maintain accurate and up-to-date documentation. • Quality Assurance: Implement quality control measures to ensure that ATE software meets industry standards and complies with project requirements. • Team Collaboration: Work closely with cross-functional teams, including hardware engineers, software developers, and project managers, to meet project milestones and objectives. • Continuous Improvement: Stay up-to-date with industry trends and emerging technologies, and contribute to the ongoing improvement of ATE software and testing methodologies. Requirements • Practical / BA / BSc (or equivalent experience) in Computer Science or Electrical Engineer • 3 + years Python Development experience - must. • 3+ years Experience in HW RF, drivers development or usage of HW test equipment - must. • System orientation - must. • Knowledge of networking: Ethernet, TCP/IP - advantage. • Experience in technical documents writing - advantage. • Independent, responsible worker, able to plan and execute, team worker. • Good organization, communication, and interpersonal skills.

Description רוצים להוביל צוות ולהשפיע על איכות השירות והטיפול בתביעות בתחום ביטוחי הבריאות הבינלאומיים? PassportCard Relocation מגייסת מנהל/ת צוות תביעות לתפקיד המשלב ניהול אנשים, הובלה מקצועית ואחריות על תהליכי העבודה בצוות. תחומי אחריות בתפקיד: ניהול שוטף של צוות שירות הלקוחות - חלוקת משימות, סידורי עבודה ומעקב אחר נוכחות וזמינות הנציגים. הובלת הצוות לעמידה ביעדי שירות, איכות, תפוקות וזמני הטיפול. הובלה ופיתוח הנציגים על ידי חניכה וליווי מקצועי, הדרכה, מתן משובים שוטפים. טיפול בפניות מורכבות, שיחות מנהל, ואירועי שירות חריגים. עבודה שוטפת מול ממשקים פנים־ארגוניים וספקים רפואיים מה אנחנו מחפשים? ניסיון ניהולי קודם כראש/ת צוות, מנהל/ת משמרת או נציג/ה בכיר/ה בתחום שירות הלקוחות – חובה יכולת תכנון, ארגון ותיעדוף משימות בסביבת עבודה דינמית. יכולת קבלת החלטות, פתרון בעיות והתמודדות עם מצבים מורכבים. תודעת שירות גבוהה ויכולת התמודדות עם מצבים מורכבים. יכולת התנסחות גבוהה בכתב ובעל פה בעברית ובאנגלית – חובה

Description Passportcard is seeking a dynamic Finance Analyst to join our team. Responsibilities: • Provide value-added insight into the business. • Provide monthly reporting packages that include full financial analysis, comprehensive key performance indicator (KPI) reporting, unit economics, operational dashboards, analysis of key business trends, actual vs. budget variance, and comprehensive executive-level explanation of differences. • Drive an efficient, effective, and comprehensive process for developing financial plans and analyses that link to strategic objectives. • Collaborate on annual budget and monthly forecasts. • Partner closely with key stakeholders across the business and drive analytical excellence to support financial discipline and thoughtfulness throughout the business. • Track, and monitor key operation metrics used to drive the business to greater efficiency. Provide financial modelling and analysis and other on-going support for new product development, long-term contracts, and ad-hoc financial projects Requirements Requirements • 2-4 years of relevant professional experience in FP&A functions for a fast-growing company. • Proven experience managing project-based budgets in technology or project-oriented companies. • Experience working in mid-sized, dynamic organizations with broad financial exposure. • Ability to work independently, take initiative, and progress quickly with minimal guidance or close onboarding. • BA/BS from a top school in finance, accounting, economics, industrial engineering, or similar fields. • Strong English skills - must. • Expertise in Excel and financial modeling tools. • Demonstrates executive presence, strong interpersonal communication skills, and business partnership capabilities. • Effective in presenting analyses with an ability to report not just numbers, but to tell a narrative that drives decision-making.

Description PassportCard Labs is where innovation meets impact. As the technological powerhouse behind PassportCard, we design and build cutting-edge solutions that revolutionize the insurance industry. Whether it's real-time claims payments or predictive analytics, our Labs team is at the forefront of driving change and shaping the future of insurance. Ready to innovate with us? We are looking for an experienced Enterprise Architect to join us at a pivotal time. Our technology organization is in the midst of a significant transformation journey, including large-scale modernization of core insurance platforms, migration toward cloud-native and event-driven architectures, expansion of AI-powered business and engineering capabilities, adoption of agentic software development practices (AI-DLC), and the creation of a next-generation digital platform for insurance, payments and customer services. What you'll do: Define and evolve our enterprise architecture and technology strategy. Lead modernization of core platforms — policy administration, claims, underwriting, pricing, and customer/CRM systems. Drive cloud-native, event-driven, and microservices architecture at scale. Lead real, hands-on adoption of AI-DLC and agentic software delivery. Design RAG architectures, knowledge graphs, MCP-based systems, and multi-agent architectures. Establish AI governance, security, and evaluation frameworks for AI-generated code and analysis Own vendor/platform selection, build-vs-buy decisions, and technical debt strategy Partner with executives, product, and engineering leaders to turn strategy into architecture Requirements Requirements 10+ years in software engineering, 7+ years in senior architecture roles (Principal/Enterprise/Solution Architect) Deep cloud experience — AWS required, Azure a strong plus Microservices, Domain-Driven Design, event-driven architecture, enterprise integration Hands-on (not just theoretical) experience with LLMs, agentic systems, RAG, knowledge graphs, or MCP-based architectures Comfortable influencing through expertise, not hierarchy — you'll work directly with executives Strong plus: experience in insurance, banking, financial services, fintech, or payments — especially with policy administration, claims, or underwriting systems This is a chance to build the architectural foundation for PassportCard's next decade of growth — and to define how AI changes enterprise software engineering, not just talk about it. Advantages Experience in insurance, banking, financial services, fintech, or payments — especially with policy administration, claims, or underwriting systems.

Description • מתן שירות ותמיכה בתקלות טכניות מול לקוחות החברה • עבודה במשמרות בוקר/ערב/לילה כולל זמינות בסופי שבוע Requirements • זמינות לעבודה בשעות מגוונות • ניסיון בשירות לקוחות או בתמיכה לקוחות – יתרון • הכרות עם העולם הפיננסי – יתרון משמעותי • לתפקיד מוצע שכר מתגמל וקבלת בונוסים חודשיים על עבודה איכותית

Description לחברת PassportCard Travel דרושים/ות נציגי/ות מכירות טלפוניים שיחות נכנסות בלבד! לידים רותחים, עבודה בקצב גבוה עבודה במשרה מלאה בימים א-ה במשמרות הנעות בין 6 ל-9 שעות עבודה- בין השעות 7:45-18:30 וימי ו' לסירוגין 7:45-14:00 מה מחכה לך אצלנו? • הכשרות מקצועיות מקיפות שיכינו אותך להצלחה • ביטוח בריאות פרטי מהיום הראשון • ארוחות במימון מלא • שכר מתגמל ובונוסים חודשיים על איכות השירות • השתתפות בערבי צוות, ימי גיבוש ואירועי חברה • תנאים סוציאליים מעולים המשרה במשרדי החברה בנתניה Requirements ניסיון במכירות טלפונית - יתרון משמעותי אסרטיביות, שירותיות ויכולת ירידה לפרטים יכולת מכירתית וסבלנות.

Description ניהול צוות עובדים והבאתם לעמידה ביעדים קיום ישיבות צוות, משובים, פידבקים בשוטף, שיבוץ למשימות, ניהול ובקרה על תיבות העבודה ותחקירים אחריות על ליווי ופיתוח הנציגים כולל חניכת עובדים, הכשרה והדרכה ושימור עובדים הובלת המתווה היומי לפי תכנית העבודה והיעדים שהוגדרו תמיכה מקצועית לנציגים במהלך המשמרת ובשגרת יום העבודה ניהול, ייעול, בנייה, מיכון ובקרה של תהליכים מקצועיים בצוות טיפול בתקלות שוטפות הקשורות למערכות עבודה מתן מענה למחלקות השונות בחברה Requirements ניסיון ניהולי קודם – חובה אנגלית ברמה גבוהה- חובה יכולת הובלה והנעת עובדים ליעדים יכולת עבודה במצבי לחץ מול ממשקים ותיעדוף משימות רצינות, אחריות, יצירתיות ותפיסה ניהולית תקשורתיות, תודעת שירות גבוהה ייצוגיות וסמכותיות זמינות למשרה מלאה במשמרות בוקר וערב וזמינות טלפונית בסופי שבוע

Description What you'll do • Leading and planning the end-to-end CRM and Lifecycle strategy to increase customer engagement and retention • Ongoing management and operation of the Marketing Automation system • Building, managing, and optimizing Customer Journeys • Building and managing audiences, segments, and triggers • Analyzing campaign and customer journey performance, and generating insights for improvement • Defining measurement and tracking requirements with Product and Development teams • Serving as the connecting and synchronizing link between the Digital team and the Marketing, Product, Data, and Development teams • Leveraging AI tools and advanced automation technologies to streamline ways of working and system operations Requirements • Experience in Marketing Automation, Digital Marketing, CRM, or MarTech • Experience building and managing Customer Journeys and marketing automation processes • Experience working with GA4 and GTM • Strategic thinking and the ability to translate business goals into effective customer journeys • Technical orientation and ability to work with development and product teams • Data analysis skills and ability to generate business insights • Analytical thinking, independence, and strong learning ability • Curiosity and strong technological affinity, with fast learning ability and use of current AI tools (for problem solving, writing queries, and automation) • Strong leadership ability in cross-functional work with multiple levels and teams across the organization • High level of English Significant advantage • Experience working with Braze • Knowledge of HTML, CSS, SQL, and Liquid language • Familiarity with BI tools and data analysis • Experience in personalization and customer engagement

Description PassportCard Labs is where innovation meets impact. As the technological powerhouse behind PassportCard, we design and build cutting-edge solutions that revolutionize the insurance industry. Whether it's real-time claims payments or predictive analytics, our Labs team is at the forefront of driving change and shaping the future of insurance. Ready to innovate with us? PassportCard Labs is looking for an experienced Technical Support Specialist for internal user support. The role includes fast, effective handling of technical issues alongside maintaining a high standard of service. We're looking for a candidate with strong technical ability combined with advanced customer service skills, ready to join a dynamic and innovative work environment. Responsibilities: • Providing front-line support to internal users: diagnosing and quickly resolving hardware, software, and network issues. • Diagnosing and troubleshooting technical problems: identifying root causes, resolving technical issues, and giving users clear, concise explanations. • Managing tickets and documenting issues: logging and documenting service tickets in a ticketing system to support tracking and process improvement. • Collaborating with technical teams: escalating complex issues to additional technical teams in an organized way, while keeping the user continuously updated. Requirements Requirements: • Proven experience in a technical support role and knowledge of Active Directory – required. • In-depth knowledge of operating systems (Windows, macOS) and Exchange Online. • Experience working with ticketing/service management systems (such as ServiceNow, Jira) – an advantage. • Strong communication skills for conveying technical information clearly and accessibly. • Strong problem-solving skills and the ability to perform under pressure. • Openness to learning new technologies. Nice to have: • Knowledge and understanding of networking and information security. • Experience working with virtualization systems (such as VMware, Hyper-V). • High-level English.