Unipaas

About Unipaas Unipaas is the AI-native payments platform built for vertical software. We help platforms and marketplaces turn payments from a back-office utility into a growth lever. Our unified, fully managed service lets them deliver branded payment experiences without redirects, multiple providers, or long integration timelines. Founded in 2020 by payments-industry veterans, we serve customers across the UK, and Europe in education, healthcare, and field services. Role Overview We are looking for a Customer Success Manager to own and grow relationships with our software platform clients in the UK. You will act as the primary commercial and strategic contact, driving adoption of Unipaas payment and capital solutions, conducting performance reviews and QBRs, and identifying opportunities for revenue and product expansion. This role combines account management, data-driven analysis, and consultative leadership across your portfolio. Responsibilities Own and manage a portfolio of software platform accounts, acting as their main point of contact for commercial and product-related topics. Conduct regular QBRs and performance reviews with clients, using data and insights to highlight results, uncover gaps, and align on growth plans. Analyse transaction, revenue, and product-usage data to identify optimisation opportunities (conversion, ARPU, activation, churn risk, new features). Build and execute joint account plans with clients, pushing for growth through feature adoption, new use cases, and market expansion. Lead ongoing relationship management, including renewals, upsell opportunities, and risk mitigation. Handle support tickets - needed as part of the team. Customer success oversees both growth and support. You will need to master both while focusing on the growth and account management side. Coordinate with internal teams (Product, Operations, Risk, Compliance, Support, Engineering) to resolve client issues and deliver roadmap items. Translate client feedback into structured inputs for Product and Operations, influencing the evolution of Unipaas solutions. Support new client onboarding from a commercial and success perspective, ensuring smooth go-live and early adoption milestones. Maintain accurate account records, forecasts, and activity tracking in the CRM. Represent Unipaas in client meetings (on-site and virtual) across the UK as needed. Qualifications Native or near-native English proficiency level (spoken and written). 5+ years of experience in B2B Customer Success, Account Management, or similar client-facing role in SaaS, fintech, payments, or software platforms. Demonstrated experience running data-driven performance reviews/QBRs and turning insights into concrete client actions and growth. Strong analytical skills and confidence working with data (e.g. dashboards, spreadsheets, cohort and performance analysis). Excellent communication and presentation skills, with the ability to explain complex payment or technical concepts in simple, business-focused language. Highly organised and task oriented, able to manage multiple accounts and priorities in parallel. Proven track record of building senior stakeholder relationships and influencing clients towards adoption and growth. Customer-centric mindset with a proactive, problem-solving attitude. Comfortable working independently in a fast-paced, scale-up environment, as well as collaborating within cross-functional teams. Bachelor's degree in Business, Economics, Engineering, or a related field. Nice to Have Experience in the payments or financial services industry (acquiring, gateways, embedded finance, open banking, Direct Debit, etc.) - Highly Preferred Background working with vertical SaaS platforms (e.g. accounting, education, healthcare, or other B2B software ecosystems). Technical orientation and deep understanding of software products. Familiarity with CRM tools such as HubSpot, Ticketing tools such as Zendesk, Jira or similar. Exposure to AI-driven customer support / automation and interest in leveraging AI to improve client outcomes. Hands-on experience with basic data analysis and reporting (e.g. building client-facing decks, using BI tools). Why Join Unipaas? Innovative environment: Help transform how vertical SaaS platforms manage embedded payments and capital services. Impactful role: Directly influence client revenue, product adoption, and Unipaas' growth in the UK and EU market. Collaborative culture: Work closely with product innovators, developers, operations, risk, and commercial leaders. Growth opportunities: Develop towards senior account ownership and broader commercial leadership across strategic platform clients.

Unipaas is a Payment as a Service platform helping SaaS companies and enterprise merchants embed payments, improve customer experience, and create new revenue streams. The Role We are looking for an experienced, highly technical Product Manager to lead a product squad and own key areas of our embedded payments platform. You will own the product from customer problem and discovery through prioritization, delivery, launch, measurement, and iteration. What You'll Do Lead a product squad - own priorities, outcomes, backlog and execution together with Engineering and Design. Own products end-to-end, from discovery and PRD through launch and optimization. Work directly with customers, Sales and Customer Success to identify real problems and opportunities. Define APIs, payment flows, integrations and complex financial workflows together with Engineering. Own product KPIs and use data to drive prioritization and decisions. Build and test flows and prototypes before development. Drive excellent UX across onboarding, payments, payouts, reporting and operational workflows. Research competitors, payment trends and new technologies. Use AI tools daily to significantly increase product velocity and quality. Hands-On AI Product Management We expect Product Managers in 2026 to be hands-on AI users. You should be comfortable using: ChatGPT / Claude - research, product discovery, analysis, PRDs and problem solving. Cursor / Claude Code - understanding code, APIs, debugging integrations and building lightweight prototypes. Figma / Figma Make - UX exploration and working prototypes. Mixpanel / FullStory + SQL - product analytics and user behavior. Jira - planning, documentation and squad execution. You don't need to be a software engineer, but you should be able to use AI to prototype ideas, interrogate data, understand technical implementations and reduce dependency on others for basic product work. What You'll Bring 4+ years of Product Management experience, preferably in B2B SaaS / Fintech. Proven experience leading a product squad and shipping complex products. Strong payments experience - acquiring, tokenization, payouts, settlements, reconciliation, refunds and chargebacks. Experience with APIs, integrations and platform / white-label products. Strong analytical skills and experience owning product KPIs. Excellent UX instincts for complex B2B workflows. Technical understanding and ability to work deeply with Engineering. Hands-on, daily use of modern AI tools as part of the product development process. Strong ownership, judgment and ability to move quickly with limited supervision. Nice to Have Experience with online payments, platforms or marketplaces. Accounting, ledger or reconciliation experience. Experience building AI-powered product features.

Unipaas is the AI-native payments platform built for vertical software. We help platforms and marketplaces turn payments from a back-office utility into a growth lever. Our unified, fully managed service lets them deliver branded payment experiences without redirects, multiple providers, or long integration timelines. Founded in 2020 by payments-industry veterans, we serve customers across the UK, Europe, and the US in education, healthcare, and field services. Our R&D is in Tel Aviv; commercial is in London. Engineering at Unipaas We move real money for merchants whose businesses depend on us, and in payments the cost of getting it wrong is real: clean architecture, deep systems thinking, attention to detail, and code that holds up in production. Our engineers are generalists who own the full lifecycle with high agency and end-to-end ownership. Agents are standard equipment here, not experiments: Claude Code, Cursor, Codex, and what comes next. The rest is public: our engineering principles, and how we hire. About the Role We're hiring a Software Engineering Team Lead, reporting to the VP of R&D. This is a hands-on leadership role: you lead a team building the systems that authorize, settle, and reconcile every transaction we process, and you keep writing and reviewing code while you do it. It fits how we think about advancement here. Engineers grow by taking on harder problems and more ownership, not by how many people report to them, and your job is to create that for the engineers on your team. What You'll Do Stay hands-on: write and review code and own the architecture on our distributed, event-driven platform, in a multi-vendor, multi-method, regulated payments context. Own your team's delivery, what it builds, how it builds, and whether it holds up in production, and take your turn in the on-call rotation. Develop your engineers and help them advance: hand off real ownership, run 1:1s, give clear feedback, and recruit as the team grows. Set your team's technical direction and make the calls that span its systems. Raise the bar for how the team works with agents (Claude Code, Cursor, Codex, and what comes next), and contribute to the agent-driven flows that run in front of customers, not just behind the team. What We're Looking For 7+ years in engineering, including 2-3 years leading engineers as a team lead, tech lead, or manager; the rest spent building production systems hands-on. You still own hard technical work yourself; the hands-on ability does not lapse when you lead. A track record of developing engineers and helping them advance: hiring, mentoring, giving clear feedback, and growing people's scope and autonomy. Deep proficiency in at least one modern language; comfort with TypeScript / Node.js (our stack) or the ability to ramp into it fast. We care more about how you think than which language you've shipped most. Solid grounding in distributed systems at production scale on a major cloud provider (we run on AWS): event-driven architectures, container orchestration, infrastructure as code, and the operational craft of running services in production (observability, debugging, incident response). Fluency with agentic engineering tools (Claude Code, Cursor, Codex, or equivalents) in your day-to-day work, and a considered view of how a team should use them. Not something you've tried, something you ship with. Nice to Have Experience shipping AI or agentic features into production product surfaces. Background in fintech, payments, or marketplace platforms. Experience taking a team through real adoption of agents, beyond a pilot. Why Join Competitive compensation and serious professional development. Real ownership in an early-stage company where what you ship hits production fast and matters to customers, and the room to grow a team while you keep building yourself.

Unipaas is the AI-native payments platform built for vertical software. We help platforms and marketplaces turn payments from a back-office utility into a growth lever. Our unified, fully managed service lets them deliver branded payment experiences without redirects, multiple providers, or long integration timelines. Founded in 2020 by payments-industry veterans, we serve customers across the UK, Europe, and the US in education, healthcare, and field services. Our R&D is in Tel Aviv; commercial is in London. Engineering at Unipaas We move real money for merchants whose businesses depend on us, and in payments the cost of getting it wrong is real: clean architecture, deep systems thinking, attention to detail, and code that holds up in production. Our engineers are generalists who own the full lifecycle with high agency and end-to-end ownership. Agents are standard equipment here, not experiments: Claude Code, Cursor, Codex, and what comes next. The rest is public: our engineering principles, and how we hire. About the Role We're hiring a Senior Software Engineer to join the R&D team building Unipaas' core platform. You'll own product development end-to-end, on the systems that authorize, settle, and reconcile every transaction we process. This is an individual contributor role with room to grow into engineering leadership: we're looking for the engineer who will set technical direction in their domain and bring others up with them. What You'll Do Architect and evolve a distributed, event-driven platform spanning multiple services and frontend surfaces, in a multi-vendor, multi-method, regulated payments context. Own features from ambiguous problem through production and ongoing monitoring. Use agents day to day (parallel work, automated toil, tighter feedback loops) and raise the bar for how the rest of the team uses them. Contribute to the agent-driven flows that run in front of customers, not just behind the engineering team. Engage on architectural decisions and shape engineering practices in your area. What We're Looking For 5+ years building production systems, with strong systems thinking and architectural judgment under uncertainty. Deep proficiency in at least one modern language; comfort with TypeScript / Node.js (our stack) or the ability to ramp into it fast. We care more about how you think than which language you've shipped most. Solid grounding in distributed systems at production scale on a major cloud provider (we run on AWS): event-driven architectures, container orchestration, infrastructure as code, and the operational craft of running services in production (observability, debugging, incident response). Fluency with agentic engineering tools (Claude Code, Cursor, Codex, or equivalents) as part of your day-to-day workflow. Not something you've tried, something you ship with. High agency and a track record of technical influence: setting direction and raising the bar for engineers around you. Nice to Have Experience shipping AI or agentic features into production product surfaces. Background in fintech, payments, or marketplace platforms. Prior team-lead or tech-lead experience. Why Join Competitive compensation and serious professional development. Real ownership in an early-stage company where what you ship hits production fast and matters to customers.