Shapes

About us Shapes is on a mission to reinvent how companies run their people operations in the AI era. We're building the world's first truly AI-native people platform — a single place where HR processes come together, get customized in minutes, and actually run themselves. We're a small, fast-moving team that loves building ambitious things with a bias for action. If you want to shape the foundation of something big, not just plug into an existing machine, this is the place. About the role This is a dual role: support-first, with a meaningful CS dimension. You'll own first response and resolution for our entire customer base, and you'll manage a book of SMB accounts through the full customer lifecycle. Owning real accounts gives you the product depth and customer context that makes support genuinely good — and vice versa. We have the infrastructure in place — Intercom, a knowledge base, and escalation paths. Your job is to run it well and make it better over time. This role sits inside a CS team that is actively developing and optimizing the Customer Success operating system — the playbooks, frameworks, and processes that define how Shapes serves customers at scale. You'll have a real hand in improving it. Your responsibilities will include: Support (primary) • Owning first response and resolution for all inbound customer tickets via Intercom, across our full customer base • Running and improving our support infrastructure — routing rules, escalation paths, macros, and the knowledge base • Tracking CSAT, identifying patterns in recurring issues, and continuously raising the quality of the support experience • Capturing product feedback from support conversations and routing it to the product team Customer Success • Managing a book of SMB accounts through onboarding, adoption, and renewal • Running structured onboarding for new customers — from kickoff through go-live • Monitoring account health and proactively surfacing risk before it becomes churn • Building strong day-to-day relationships and championing continued product adoption and value Your experience & skills We are looking for a candidate with: • 1–2 years of experience in a customer success, account management, or customer support role, ideally in B2B SaaS • Native or fluent English and Hebrew — both are required for this role • The ability to move fluidly between reactive support work and proactive relationship management • Strong organisational skills and genuine care for the customer experience • Familiarity with tools like Intercom, HubSpot, or similar (Intercom experience is a plus) • A self-starter mentality with the ability to manage competing priorities independently • A collaborative, high-energy attitude — this role sits at the centre of the CS team

About us Shapes is on a mission to reinvent how companies run their people operations in the AI era. We’re building the world’s first truly AI-native people platform, a single place where HR processes come together, get customized in minutes, and actually run themselves. We’re a small, fast-moving team that loves building ambitious things with a bias for action. If you want to shape the foundation of something big, not just plug into an existing machine, this is the place. About the role We’re looking for our first product marketing hire. You'll own how the world understands what we build—from positioning to campaigns to sales assets. You’ll turn our product into messages that make prospects stop scrolling and customers want to champion us. You'll work directly with leadership, shape GTM strategy, and build systems that didn't exist before. High autonomy, high impact role, for builders looking to join something big early on. What you’ll do • Own positioning and messaging strategy—conduct market and user research, translate insights into narratives that differentiate us and resonate across channels and lifecycle stages • Write high-converting copy for landing pages, ads, emails, social, and web content that moves prospects through the funnel • Drive go-to-market for launches—educate customers, drive adoption, and turn features into compelling stories • Create sales enablement assets: pitch decks, one-pagers, case studies, ROI calculators, competitive positioning • Produce product marketing materials including demos, launch assets, and customer stories • Run experiments and optimize—test campaigns, messaging, and lifecycle flows using performance data What you have • 5+ years in product marketing, growth-focused content marketing, messaging, or similar, at a fast-paced B2B SaaS company • Strong instincts for copywriting, messaging and positioning—you’re able to stand out in competitive, crowded markets • Proven ability to create high-impact assets across formats: landing pages, social ads, sales decks, email campaigns, case studies, and more • Exceptional storytelling skills that bring clarity and emotion to complex ideas • Experience turning customer insights into powerful narratives that resonate with buyers, and help GTM teams win • Data-driven mindset—you test, measure, and optimize relentlessly • Great collaborator–collaborating seamlessly with Product, Sales, Leadership, and other Marketing functions • Startup-ready: resourceful, scrappy, thrivers in ambiguity, and a TRUE owner

About Us Shapes is on a mission to reinvent how companies run their people operations in the AI era. We’re building the world’s first truly AI-native people platform, a single place where HR processes come together, get customized in minutes, and actually run themselves. We’re a small, fast-moving team that loves building ambitious things with a bias for action. If you want to shape the foundation of something big, not just plug into an existing machine, this is the place. ‍ About the Role We’re at a super exciting inflection point. Our product is scaling, our customers are pushing the boundaries of what’s possible, and we’re re-architecting our platform to keep up with that pace. We’re looking for a Full Stack Engineer who wants to build, not just maintain. Someone who gets excited about laying down core infrastructure, shaping technical vision, and shipping real product fast. This is a hands-on role with tons of room to grow and influence the direction of the company. ‍ What You’ll Do • Own big pieces of the product: You’ll lead core projects that shape how teams experience Shapes, making complex workflows feel dead simple. • Ship fast and thoughtfully: We care about great engineering and moving quickly. You’ll set the tone for both. • Build the foundation: From infrastructure to frontend components, you’ll help create the building blocks that unlock entirely new use cases for our customers. • Make us scale like magic: As usage explodes, you’ll make sure our product stays fast, stable, and elegant behind the scenes. • Collaborate deeply: You’ll work side-by-side with design, product, and go-to-market teams to bring ambitious ideas to life, and help shape the technical culture as we grow. ‍ What You’ll Bring • Proven track record of execution: 5+ years of engineering experience and a track record of shipping real, impactful product. • Startup energy: You like rolling up your sleeves, moving fast, and figuring things out. You don’t need a 30-page spec to start building. • Curiosity and collaboration: You care about learning, user impact, and making the people around you better. • Pragmatic problem-solving: You love tackling ambiguous problems, breaking them down, and shipping smart solutions without over-engineering.‍ • Clear communication: You can explain technical decisions in plain language, listen well, and adapt fast.

About us: Shapes is on a mission to reinvent how companies run their people operations in the AI era. We’re building the world’s first truly AI-native people platform, a single place where HR processes come together, get customized in minutes, and actually run themselves. We’re a small, fast-moving team that loves building ambitious things with a bias for action. If you want to shape the foundation of something big, not just plug into an existing machine, this is the place. About the role: We’re looking for a Product Designer who is obsessed with understanding the problem space- people, workflows, constraints - not just producing screens. You’ll own meaningful parts of the product end-to-end: from shaping problem definitions, to mapping journeys across multiple personas (HR, managers, employees, leadership), to shipping experiences that feel simple on the surface but are backed by deep thinking. You’ll dig into how our AI-powered workflows actually work, and how they should feel for different types of users. You’ll work closely with product, engineering, and go-to-market partners, bringing clarity where things are fuzzy and momentum where things are stuck. If you love complexity, enjoy asking “why” ten times, and thrive in a high-speed, high-ambiguity environment with a lean, experiment-first approach - this one is for you. What you'll do: • Own end-to-end design for core areas of the Shapes platform - discovery, flows, interaction, UI, and launch. • Deeply understand our users and personas: HR leaders, people managers, employees, execs—how they think, what they need, where they struggle. • Turn ambiguity into clarity: help define the problem, narrow scope, align on success metrics, and propose clear design directions. • Design user journeys and workflows for complex, multi-step HR processes and AI automations, keeping them intuitive and trustworthy. • Create and iterate quickly on flows, wireframes, prototypes, and high-fidelity designs -knowing when “just enough” is enough. • Partner tightly with PM and engineering from concept to rollout, making trade-offs explicit and ensuring the final product matches the intent. • Collaborate across the company (product marketing, CS, sales) to keep the product experience aligned with how we position and sell it. Contribute to and evolve our design system, ensuring consistency while leaving room for experimentation and speed. • Use data and feedback loops (user interviews, usage analytics, support signals) to refine and improve what we ship. • Advocate for great communication: Facilitate discussions, and help the team reason about users and product behavior. What you have: • 4–5+ years designing digital products, ideally B2B SaaS or complex, workflow-heavy tools. • A portfolio that tells stories: clear problem, constraints, your thinking, and the impact -beyond just polished UI. • Demonstrated depth in product thinking, • Strong interaction and UX skills, plus solid visual craft - you care about both how it works and how it feels. • Experience working end-to-end: research, mapping flows, prototyping, iterating with stakeholders, and supporting implementation. • Exceptional communication and collaboration skills: you’re comfortable leading discussions, aligning with PMs, and working closely with engineers. • High comfort with speed and unknowns: you can move fast without losing thoughtfulness, and you know when to go lean vs. deep. • A systems mindset: you think in patterns, not just pages; you design for scalability, reusability, and future change. • Curiosity and openness to AI as part of your workflow - for exploration, prototyping, or reasoning, not just visuals.

About Us: Shapes is on a mission to reinvent how companies run their people operations in the AI era. We’re building the world’s first truly AI-native people platform, a single place where HR processes come together, get customized in minutes, and actually run themselves. We’re a small, fast-moving team that loves building ambitious things with a bias for action. If you want to shape the foundation of something big, not just plug into an existing machine, this is the place. About the Role We’re at a super exciting inflection point. Our product is scaling, our customers are pushing the boundaries of what’s possible, and we’re re-architecting our platform to keep up with that pace. We’re looking for a Senior full stack Engineer who wants to build, not just maintain. Someone who gets excited about laying down core infrastructure, shaping technical vision, and shipping real product fast. This is a hands-on role with tons of room to grow and influence the direction of the company. What You’ll Do: • Own big pieces of the product: You’ll lead core projects that shape how teams experience Shapes, making complex workflows feel dead simple. • Ship fast and thoughtfully: We care about great engineering and moving quickly. You’ll set the tone for both. • Build the foundation: From infrastructure to frontend components, you’ll help create the building blocks that unlock entirely new use cases for our customers. • Make us scale like magic: As usage explodes, you’ll make sure our product stays fast, stable, and elegant behind the scenes. • Collaborate deeply: You’ll work side-by-side with design, product, and go-to-market teams to bring ambitious ideas to life, and help shape the technical culture as we grow. What You’ll Bring: • Proven track record of execution: 5+ years of engineering experience and a track record of shipping real, impactful product. • Startup energy: You like rolling up your sleeves, moving fast, and figuring things out. You don’t need a 30-page spec to start building. • Curiosity and collaboration: You care about learning, user impact, and making the people around you better. • Pragmatic problem-solving: You love tackling ambiguous problems, breaking them down, and shipping smart solutions without over-engineering. • Clear communication: You can explain technical decisions in plain language, listen well, and adapt fast. • Technologies: Backend: JavaScript, express, PostgreSQL. Frontend: JavaScript, React • Knowledge in AWS + Azure

About us: Shapes is on a mission to reinvent how companies run their people operations in the AI era. We’re building the world’s first truly AI-native people platform, a single place where HR processes come together, get customized in minutes, and actually run themselves. We’re a small, fast-moving team that loves building ambitious things with a bias for action. If you want to shape the foundation of something big, not just plug into an existing machine, this is the place. About the role: We're looking for a Growth leader to build and scale paid acquisition at Shapes. You'll lead strategy, budget, and execution across channels, namely Meta, LinkedIn, and other growth platforms, driving qualified leads and pipeline within disciplined ROI targets. This role goes beyond media buying: you'll also own landing page optimization, conversion testing, and the web experience that turns traffic into opportunity. You'll manage a small team and work cross functionally to build campaigns that break through. What you’ll do: • Build and scale multi-channel paid acquisition strategy across Meta, LinkedIn, and other display and social platforms, Manage significant paid media budgets with ruthless focus on performance: CPL, MQL-to-opportunity conversion, CAC payback, LTV/CAC, and pipeline ROI • Build, test, and iterate high-converting landing pages and web experiences that drive quality conversions • Bring creative fluency and performance savvy to every campaign - collaborate with creative, content, and marketing ops to develop standout ads and experiences that convert • Establish rigorous testing frameworks for ad creative, audience segmentation, messaging, and page variants - double down on winners, cut losers fast • Build and manage a lean, high-output growth team • Develop attribution models and measurement frameworks to understand true channel performance and incrementality • Create the operating rhythm for growth - weekly performance reviews, monthly planning, quarterly goal-setting - with clear reporting and actionable insights • Stay ahead of platform changes, creative trends, and B2B acquisition best practices to continuously push performance forward What you have: • 6+ years in performance marketing, user acquisition, or growth marketing at a SaaS company • Proven track record managing significant paid media budgets and delivering consistent, profitable growth • Deep expertise in paid social and discovery channels, Search is a big plus-with hands-on campaign management experience • Strong landing page and conversion optimization skills-you know what makes prospects convert • Creative performance instincts: high standards for what great ads look like, constantly up-to-date on formats and hooks, able to partner effectively with creative teams • Analytical rigor: you live in the data, build dashboards, run experiments, and make fast decisions based on what's working • Experience with attribution, incrementality testing, and connecting marketing spend to revenue outcomes • Exceptional organizational skills and communication- you can translate complex performance data into clear insights for leadership • Startup mentality: resourceful, scrappy, comfortable with ambiguity, and energized by building from the ground up