PlainID

We're looking for an enthusiastic and highly motivated Technical Support Engineer to identify, diagnose and resolve customers issues. The Technical Support Engineer will be a part of PlainID's Professional Services team. This is an exciting opportunity to work in a challenging, fast-paced environment in a high-performance team. Here at PlainID, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Job Description Taking ownership of customer issues reported by customers and prioritizing them based on urgency and importance Researching, diagnosing, troubleshooting issues and identifying solutions to resolve system issues Coordinating support case resolution with the appropriate internal teams: Sales, Professional Services, Product Following standard procedures for proper escalation of critical or unresolved issues Requirements 2-5 years of experience in Technical Support, Tier 2 Support, Technical Services, or a similar customer-facing technical role. At least 2 years of hands-on experience with Kubernetes, Docker, or containerized environments. Strong troubleshooting and analytical skills, with the ability to independently investigate complex technical issues. Good understanding of REST APIs, HTTP, JSON, and web-based applications. Hands-on experience working with Linux systems and application logs. Good understanding of networking concepts such as DNS, ports, certificates, proxies, and load balancers. Experience working with relational databases and SQL. Ability to reproduce technical issues and clearly document findings and steps to reproduce. Strong written and verbal communication skills in English. Strong ownership mindset and the ability to work directly with enterprise customers and cross-functional engineering teams. Nice to have Experience with cloud platforms such as AWS, Azure, or GCP Familiarity with authentication and authorization technologies such as OAuth 2.0, OIDC, JWT, SAML, IAM, or access management. About PlainID PlainID is the only Agentic Identity Platform at the core of an organization's identity stack. It secures the entire AI flow, inputs and outputs, data retrieval, and MCP tools. By enforcing Zero Standing Privileges, PlainID ensures just in time access is granted and automatically adjusts as context changes. Every decision is evaluated dynamically, securing applications, APIs, data, and agentic AI workflows end to end. One place. Full clarity. Real-time control. Trusted by Fortune 500 organizations to secure access for millions of identities, PlainID helps enterprises scale authorization with confidence in an AI-driven world. Why PlainID? Real traction, real customers. Fortune 2000 companies including SAP, Accenture, EY, Cisco, City bank, The World Bank.. trust us with their most critical authorization challenges. Category leadership. We're not just playing in authorization - we're defining it. Named as an Outperformer by industry analysts alongside Google Cloud, SailPoint, and Ping Identity. Strategic partnerships that matter. SAP didn't just invest - they embedded our technology as an OEM component in their Customer Data Cloud platform. That's the kind of validation that opens doors. Backed by the best. We've raised $100M from Insight Partners (led our $75M Series C), SAP, Viola Ventures, and other top-tier investors who believe in our vision. Founded by security veterans. Our co-founders Oren Ohayon Harel (CEO) and Gal Helemski (CTO/CPO) come from deep financial services and IDF cybersecurity backgrounds. They've been in the trenches and built the solution they wished existed. Prime location. Our Tel Aviv office - right in the heart of the city's business district. Steps from train station, surrounded by the energy of Israel's tech ecosystem.

As a Pre-Sales Engineer based in our Tel Aviv office, you will serve as the primary technical resource supporting PlainID's sales activities across the EMEA region. You will bridge the gap between complex authorization challenges and PlainID's innovative solutions, partnering closely with Regional Sales Managers to drive revenue by demonstrating technical superiority and business value to prospects and customers. This role requires a unique combination of deep technical expertise in identity security, strong business acumen, and the ability to translate technical success into clear and defensible ROI for C-suite stakeholders. The position involves frequent international travel across Europe and the broader EMEA region. What You'll Do Lead in-depth technical discussions and discovery sessions with architects, security engineers, and business stakeholders to identify requirements and use cases. Present and demonstrate PlainID's platform, highlighting its key capabilities and differentiators. Own the end-to-end Proof of Concept (POC) process, from initial scoping and environment configuration, including Kubernetes, Helm, and EC2, to policy building and final executive readouts. Collaborate with EMEA Regional Sales Managers to navigate complex sales cycles, respond to RFx requests, and align technical solutions with customers' organizational goals. Identify the business drivers behind a prospect's move to PBAC or ABAC, such as increasing revenue, reducing risk at scale, or securing agentic AI, and document this value in executive summaries. Guide customers in integrating PlainID with their existing identity ecosystems, including IDPs, IGA, and PAM solutions, as well as enforcement points such as API gateways and data platforms. Support remote and onsite engagements with prospects, customers, and partners throughout Europe and the broader EMEA region. Requirements What Makes You a Great Fit Technical Requirements At least five years of hands-on experience in identity security as a Sales Engineer, Solution Architect, or in a similar technical pre-sales role. Deep understanding of PBAC and ABAC methodologies. Familiarity with OPA and the Rego policy language is highly preferred. Proficiency in OIDC, SAML, SCIM, and OAuth 2.0. Awareness of emerging standards such as AuthZEN is an advantage. Familiarity with SPIFFE and SPIRE is preferred. Proven experience with Linux and Windows environments and containerization technologies, including Kubernetes, Helm charts, and AWS ECS. Working knowledge of RESTful APIs, API gateways such as Apigee and Kong, and major data platforms, including Snowflake, Databricks, and SQL. Familiarity with securing AI agents, agent architectures, and technologies such as MCP, RAG, LangChain, and LangGraph, as well as non-human identities (NHI). This includes concepts such as on-behalf-of (OBO) execution and agent discovery. Information security certifications such as CISSP or CISA, as well as AWS or Azure certifications, are considered an advantage. Fluent English, including excellent verbal and written communication skills. Additional European languages are an advantage. Professional Skills and Business Acumen Exceptional presentation skills and the ability to explain complex technical concepts to both technical and non-technical audiences. Ability to conduct gap analyses and provide technical commitments aligned with long-term customer and partnership goals. Ability to manage multiple POCs and technical workstreams simultaneously while maintaining momentum. Strong collaboration skills and the ability to work effectively across Sales, Product, Global Services, and Marketing teams. Ability to work successfully with customers and internal stakeholders across different countries, cultures, and time zones. Based in Israel and able to work regularly from PlainID's Tel Aviv office. Willing and able to travel frequently internationally, primarily across Europe and the broader EMEA region, to support onsite customer engagements, POCs, meetings, and partner events.