Mesh Payments

This is a strategic, relationship-owning role. You'll be the main point of contact for a portfolio of Mesh's Start-up and growth customers, responsible for their satisfaction, retention, and growth, and for surfacing risk, renewal, and expansion opportunities before they become urgent. This role reflects an evolution of our Customer Success function: rather than a CSM managing day-to-day account needs, this is a strategic ownership role for our hyper-growth book. What you'll do Manage a portfolio of 85+ startup and scaled accounts as their main day-to-day contact, keeping account health and activity current. Drive activation and adoption after go-live, making sure customers fully use the cards, expense, and spend management features they signed up for. Monitor usage data and health signals to spot churn risk early, and escalate with a clear recommended next step. Run regular check-ins with customer admins and finance teams, and prepare business reviews for larger accounts. Own the expansion opportunities process for your portfolio: identify, qualify, and drive upsell and cross-sell opportunities. Own the renewal process for your portfolio end to end: track upcoming renewals, flag risk early, lead the renewal conversation, and close renewals on time. Resolve customer requests and escalations in partnership with Support, Operations, and Implementation. Share customer feedback with Product and Marketing to help shape the roadmap and customer communications. Use AI tools daily to work faster: account research, call summaries, follow-ups, and reporting. What we're looking for At least 1-2 years in a customer-facing B2B role. 2-4 years of customer service experience, or 1-2 years as a Customer Success Manager or in Business Development and sales. Clear, confident written and verbal communication (Both English and Hebrew), comfortable leading calls with finance admins and controllers. Highly organized, able to manage a high volume of accounts and prioritize using data. Comfortable with spreadsheets and usage data, and curious about what the numbers say about a customer. Experience with a CRM tool (Salesforce or similar) is required. Hands-on experience working with AI tools (Claude, Gemini) is required. Coachable and eager to learn the product inside out, and to explain why it matters to the customer. Strong team player who works well with Sales, Support, Implementation, and Product. Nice to have Fintech, payments, or spend management background. Experience at a fast-growing B2B SaaS company. Familiarity with finance workflows such as expense management, accounts payable or accounting system integrations. Sounds like your kind of challenge? Send your resume to [email protected], and let's talk!

About the role This is a senior, strategic, relationship-owning role. You'll be the main point of contact for a select portfolio of Mesh's largest and most complex Mid-market and enterprise customers. You'll be responsible for their satisfaction, retention, and growth, and for anticipating risk, renewal, and expansion opportunities well ahead of time. Mid-market and Enterprise accounts often span multiple entities, regions, and products, so you'll operate as a trusted advisor to executive stakeholders. You'll also coordinate a cross-functional team around each account to deliver long-term value. What you'll do Own the relationship for a portfolio of 50 strategic Mid-market and enterprise accounts, acting as their main point of contact and keeping a clear, current picture of account health across every entity and region Build and maintain executive-level relationships with CFOs, Controllers, VPs of Finance, and Procurement, establishing executive sponsorship on both sides and multi-threading across business units Develop and execute strategic account plans for each customer, with clear growth targets, risk mitigation, and success milestones Drive growth in spend across your book: retention, deeper adoption across entities and departments, and expansion into new products and regions Lead renewals and commercial negotiations end to end, working through procurement, legal, and security review processes Lead executive business reviews with senior stakeholders and C- Level to align on strategic priorities, demonstrate ROI, and shape the joint roadmap Mitigate and mirror customer needs to Mesh's cross-department teams to drive product adoption and satisfaction. Act as the voice of our customers internally, feeding insight to Product, Support, and Marketing and influencing the roadmap for large-account needs Forecast renewals and expansion accurately and keep CRM data current What we're looking for 6+ years of experience in SaaS sales, account management, or Customer Success, with direct ownership of revenue targets and a proven track record of consistently meeting or exceeding them through account growth, upselling, cross-selling, and new business opportunities within existing accounts. 2+ years of managing mid-market and enterprise accounts. Proven success owning a large portfolio of enterprise or upper mid-market customers, balancing growth and retention across many accounts at once Proven ability to build relationships with C-level and senior finance executives, and to discuss spend, process, controls, and ROI credibly Experience managing complex, multi-stakeholder accounts across multiple entities, regions, or business units Demonstrated track record of conducting executive business reviews that deliver measurable outcomes, including account expansion, renewal commitments, and defined action plans. Experience negotiating renewals and expansions through formal procurement and legal processes Hands-on experience with CRM tools (Salesforce or similar) is required Hands-on experience working with AI tools (Claude, Gemini) is required Comfortable managing accounts that span multiple products, and able to navigate that added complexity with the customer Strong cross-functional leader who can rally Sales, Product, Implementation, and Support around customer goals Nice to have Fintech, spend management, or payments background Experience with global or multi-currency customers Familiarity with ERP systems (NetSuite, SAP, Oracle) and finance workflows Sounds like your kind of challenge? Send your resume to [email protected], and let's talk!

We are seeking an Associate Director of Credit Underwriting & Operations to build and lead the credit function at Mesh. In this role, you will shape the future of corporate payments through data-driven insights, strong controls, and automation, and set the credit strategy for a diverse base of B2B customers, including global enterprises and publicly traded companies. You will own the credit portfolio and credit outcomes end-to-end and manage Mesh's partnership with its warehouse bank. This role requires deep credit expertise, fluency with data, and the ability to independently lead complex, cross-functional initiatives. You will work closely with cross-functional partners and C-level leadership, with the opportunity to influence strategy at the highest levels. What You'll Do: Build and lead Mesh's credit function, owning the credit portfolio end-to-end, including setting and adjusting credit limits, monitoring trends, and driving proactive portfolio actions Manage the partnership with Mesh's warehouse bank, serving as the primary point of contact for portfolio reporting, diligence, and ongoing facility requirements Design and refine underwriting and portfolio-risk strategies and scalable decisioning frameworks across lending products, industry segments, and customer profiles, using quantitative techniques, internal and external data, and financial analysis Conduct forecasting, loss modeling, portfolio performance analysis, and due diligence for new programs and credit initiatives Own credit policy, leading enhancements from design through execution and impact measurement Build and improve operational credit workflows with Sales, Customer Success, Operations, Finance, and Compliance, driving control, automation, and efficiency as the business scales Present portfolio insights, trends, and recommendations to C-level leadership to inform strategic decisions Engage directly with customers, supporting diligence and onboarding for enterprise and global companies Lead the evolution of Credit from a pure risk-minimization function into a driver of profitable growth and an incubator of new product initiatives What You'll Bring: 4+ years of commercial credit underwriting, ratings, or related functional experience, including 1+ years of credit operations experience Experience building and managing a credit program, including risk appetite frameworks, credit policies, and forward-looking forecasts that leverage internal portfolio, macroeconomic, industry, and external data Experience working with warehouse lenders, bank partners, or other credit funding partners is a strong plus Knowledge of business credit risk trends and first-party and third-party fraud risks Strong analytical skills and prior experience leveraging large and complex datasets to drive business decisions Commercial card, B2B credit, and/or travel industry credit risk management is a plus Hands-on experience in a fintech/startup environment You combine creative and strategic thinking with operational excellence and sound judgment on complex, non-standard credit cases Strong partnership and communication skills, with proven success working with sales, client management, product, and operations, and with stakeholders of varying business goals and technical knowledge Benefits (for U.S.-based employees) Dental & Vision Benefits Disability & Life Insurance Flexible Spending Account (FSA) Parental Leave Unlimited Vacation Policy Company equity Hybrid and flexible 401K (US) Sounds like your kind of challenge? Send your resume to [email protected], and let's talk!

About the team Our Customer Care team is the front line for Mesh's fastest-growing customer segments: early-stage startups and small businesses referred through our partner network. You'll help these customers get real value from Mesh from day one, and grow with them as their business scales. It's a high-impact role on a team that's still being built, with real room to shape how we work with this segment. What you'll do Manage the Customer Care team portfolio of onboarded and existing customers, including direct startup signups and partner-referred small businesses, and drive adoption, retention, and long-term success. Monitor account health across your portfolio, spot risk early, and step in before it becomes churn. Run programs that reach many customers at once (emails, short trainings, help content) to drive adoption and engagement. Spot opportunities to grow each customer's spend with Mesh as their business grows. Own renewals across your portfolio, and know when to bring in a senior CSM or leadership for higher-touch cases. Coordinate with partner contacts during onboarding handoffs for a smooth experience. Bring the voice of these customers back to Product and Sales. What we're looking for 1-2 years in a customer-facing B2B role, such as customer success, account management, Business customer support, or sales development. Comfortable managing a high volume of accounts at once. Clear, friendly verbal and written communication (English and Hebrew). Hands-on experience working with AI tools (Claude, Gemini) is a must. Familiarity with CRM tools (Salesforce or similar) is a plus, but not required. Nice to have Experience with startups or early-stage companies. Experience with partner or channel-referred customers. Fintech or SaaS background. Sounds like your kind of challenge? Send your resume to [email protected], and let's talk!

About the role When a deal reaches pre-onboarding, two things start at once: the legal track, where the order form gets negotiated and signed, and the KYB track, where the customer proves who they are. Today the KYB track has automated emails and no owner, and the person who answers when a customer replies is our Legal Operations Manager, who also carries every legal matter in the company. You take the KYB track off her from day one, own the customer from signed order form to their implementation or onboarding call, and handle the legal admin around order forms so she can do legal. This is not the job of teaching a customer to use Mesh. Configuration, training and adoption belong to Implementation for larger customers and Customer Success for everyone else, and start after you hand over. What you will do Own the KYB track from the day the case opens. Confirm the right contact after the automated kickoff, and when a customer goes quiet after the reminders, you call, you find the right person, you get the account owner involved. Nothing sits at Waiting for Customer without a human behind it. Run KYB and KYC collection end to end. Explain what each document is for, chase on a fixed cadence, answer the questions a CFO or office manager will have. The KYB bot handles the first line; you are the human in the loop behind it. Legal questions go to Mai. Keep the record clean so Compliance can review the moment a document lands. Handle legal operations for Mai. Prepare order forms from approved pricing, send them through DocuSign, track signatures, record the signature date on the agreement, file the signed copy. Mai approves terms; you run the paperwork. Own every rail. US, Israel on Mesh's own licence, Adyen for the EU and UK, PTC for Canada, NIUM for Singapore and Australia. Each has its own document pack and partner requirements. NIUM is fully manual and you will prepare those cases for Compliance. Get every approved customer to their implementation or onboarding call. Once KYB is approved, make sure the call is booked and held. That call is where your ownership ends and Implementation's or the CSM's begins. Escalate on a schedule. Day 10 to the account owner with one specific ask, day 20 to Compliance leadership. In writing, every time. Be a second pair of hands on the operational queue (interwires, credits and debits, deposit refunds) when Compliance needs it. Report and improve. Days from signed Order Form to implementation or onboarding call, monthly, plus one process improvement a month. What we are looking for One to three years in customer-facing operations, onboarding, legal operations, support or compliance operations, ideally at a fintech, payments company or B2B SaaS Native-level written and spoken English. You will be writing to finance leaders across the US, Israel, Europe, Canada and Asia-Pacific Fluent Hebrew. You will run the Israeli pipeline directly with Israeli customers and alongside Compliance and Legal Genuinely organised. Forty open threads at once, none dropped Careful with paperwork. You will send contracts and record exactly what came back Comfortable following up for the fifth time and still sounding like someone the customer wants to help Salesforce experience, or clear evidence you pick up systems fast Nice to have Exposure to KYB or KYC document collection, UBO structures, certificates of incorporation or bank verification Familiarity with Persona, DocuSign or similar verification and signature tooling Experience working a same-day operational queue against an SLA Exposure to a regulated environment where your own company holds the licence Sounds like your kind of challenge? Send your resume to [email protected], and let's talk!

We're looking for a Director of Professional Services & Customer Experience to build and lead the team that gets our customers live, keeps them running and grows their use of Mesh over time. You'll lead a global team across Israel, Europe, and the US, including both managers and individual contributors. While this is first and foremost a leadership role, you'll stay close to our key customers, get involved in our most strategic projects, and act as a trusted advisor to customers on both the technical and the financial side of their setup. You'll own implementation, integration, and technical customer experience from start to finish, for new customers, for expansions, and for day-to-day technical support of Mesh customers. You'll work closely with Sales, Customer Success, Product, R&D, and Operations, and your team's insights will help shape where Mesh goes next. This is a global role with regular overlap with US working hours. What You'll Do Build and lead a unified Professional Services function that brings implementation and integration together, working in squads alongside our Customer Success Managers. Establish a customer-facing technical Customer Experience team that serves as the first line for technical issues, bugs and questions from Mesh customers. Partner with Customer Success Managers so they can focus on account growth, and work together to improve adoption, renewals and expansion. Build SOWs and project plans (Gantt charts) for customer projects and turn them into a scalable standard. Stay involved in our most strategic customer projects, especially with Enterprise and Mid-Market customers. Own escalations and risk management for key accounts, with a clear, repeatable framework for handling difficult situations before they become churn risks. Support the Sales team in complex deals that require your involvement. Define KPIs and OKRs for the team, and build the processes and SLAs behind them, covering time to go-live, ticket response and resolution times, and CSAT. Partner with the COO on scoping and pricing implementation and integration packages. Work with the Support team to strengthen first-line technical responses through tools, knowledge and clear escalation paths. Lead your team in building a knowledge base and technical resources, working alongside them to create the playbooks, use cases and best practices they use with customers. Be the voice of the customer, turning patterns from the field into clear, prioritized input for Product and R&D. Bring AI into how the team works, using AI tools to speed up implementations, ticket resolution and team management. Coach, mentor and train the team on the new working methodology: squads, SOWs, project plans and KPIs. Collaborate closely with Product, R&D, Operations, Sales and Customer Success to turn customer needs into product and process improvements. What You Bring 6+ years in post-sale roles at B2B SaaS companies, such as Professional Services, Implementation, Support or Customer Experience 3+ years managing global, distributed teams, including managing managers Proven experience leading implementations and managing projects with large customers at SaaS companies Experience working with global Enterprise and Mid-Market customers in the US and Europe Hands-on use of AI tools in your day-to-day work Strong project management, organization, and communication skills, and a hands-on leader who's comfortable moving between strategy and execution, and rolling up your sleeves on customer projects when needed Native or near-native English Big Plus Experience with integration projects: ERP (especially NetSuite), HRIS, SSO, and SFTP Familiarity with finance and accounting workflows Background in fintech, payments or spend management Sounds like your kind of challenge? Send your resume to [email protected], and let's talk!

Mesh is a global B2B SaaS Travel & Expense platform built on a simple bet: the best T&E is the kind nobody has to use. We're entering a new stage of growth, and putting real weight behind it – leveling up AI adoption, building Product practices that can scale, and growing the leaders who'll take us there. We're looking for a VP of Product to lead that shift – not just set the direction, but personally drive it. You'll partner closely with our founders on our biggest strategic bets, and define where the Product organization goes from here. This is as much an execution role as a strategic one, especially on AI – we need someone who rolls up their sleeves, not just someone who assigns it to others. What You'll Own Own the product strategy, portfolio priorities, and roadmap together with our founders and leadership team. Build, lead, and develop a high-performing team of product managers. Act as Mesh's de facto AI lead in Product – deciding, product by product, whether AI accelerates a workflow or removes it entirely, and personally driving the initiatives that matter most. Set the norm that Product builds with AI coding tools, not just talks about them – prototyping yourself when it matters, and expecting the same instinct from every PM on the team. Turn complex financial workflows into scalable, intuitive products with Engineering and Design. Align Product, Engineering, Sales, Marketing, and Customer Success around priorities and trade-offs. Represent the product direction with the board, investors, customers, and partners. What You'll Bring Previous experience as a VP of Product, CPO, or in an equivalent executive product leadership role within a B2B SaaS company – must. 8+ years of product management experience, including building and leading Product teams – must. A strong bias toward execution over delegation – you use AI coding tools daily (Claude Code, Cursor, Codex, or similar) to prototype, automate, or ship things yourself, can point to something real you built end-to-end, and expect the same from the PMs you hire – must. A track record of leading AI strategy at the organizational level – not just experimenting, but deciding where AI creates real business leverage and owning the outcomes – must. A track record of scaling a Product org – not just running one – through a fast-growth stage, including the hiring and mentoring that comes with it. Strong product and UX judgment, with the ability to simplify complex problems. Experience communicating product direction to boards, investors, or senior executives. Proven experience owning a multi-product portfolio; fintech, payments, or financial software experience is a strong advantage. Excellent stakeholder management and the ability to build trust across Product, Engineering, Design, and GTM. Decisive leadership, strong judgment, and comfort operating in a fast-moving environment. This is a rare moment to decide how much of Mesh's product goes invisible next – and to build the team that gets that call right. Send your resume to [email protected], and let's talk!

Our whole bet at Mesh is that the best T&E is the kind nobody has to use – and AI is how we get there. There's still a lot of surface area left to make invisible, and that's exactly the opportunity: we're hiring a Senior Product Manager to help decide what goes invisible next, not just execute a roadmap someone else already wrote. That's the kind of 0→1 ownership you'd normally only get by starting something of your own – here, it comes with a live platform, real customers, and a team already in place. Roles like this don't come around often. What You'll Own Own a product area end-to-end – from discovery and strategy through launch and measurable results – partnering with leadership and cross-functional teams along the way. Push past "add AI" as a checkbox – the real question is whether a workflow goes invisible: work the customer used to think about, and now doesn't. Prototype and automate with AI coding tools as part of your daily work – often the fastest way to validate an idea or ship a fix without waiting in an engineering queue. Work directly with customers to uncover real needs, and turn complex, ambiguous financial workflows into scalable, intuitive products. Partner closely with Product Design and make thoughtful trade-offs across customer value, business impact, UX, and technical complexity. What You'll Bring 5-8 years of product management experience, with a track record of end-to-end ownership and measurable business outcomes, not just features – must. Hands-on experience shipping AI-powered features end-to-end, and a track record of using AI coding tools daily – Claude Code, Cursor, Codex, or similar – to automate your own work and ship something real yourself – must. Full professional proficiency in English, both written and verbal – must. Strong product sense and a meticulous eye for UX, with the ability to find clarity in ambiguity and partner closely with Design and Engineering. Excellent communication and stakeholder management, with high ownership and judgment built for a fast-moving environment. If you've been thinking about building something of your own, this is where you get to – backed by a real team, not alone. And if you want to help decide what goes invisible next, and then own building it, we'd love to meet you! Send your resume to [email protected], and let's talk!

Mesh Payments is looking for a hands-on Security & IT leader to serve as the foundational pillar of our internal technology and security operations. In this unique role, you will be the sole owner of our IT infrastructure while playing a critical part in protecting a fast-growing, cloud-native fintech platform. In this position, you will have the autonomy to choose the best tools for the job, manage our corporate environment from the ground up, and have a direct impact on protecting the financial data of global enterprises while ensuring our team has the best technical tools to succeed. What you'll do IT Operations & Employee Experience You'll work closely with the CTO, engineering, and business teams, combining hands-on execution with real ownership and impact. Manage corporate SaaS platforms, identity management (SSO), and Google Workspace. Compliance & audits (SOC2, PCI) Acting as the security point of contact for customers, auditors, and internal teams Act as the primary technical point of contact for all employees, providing hands-on support and troubleshooting. Deploy and operate endpoint security and management tools (EDR, MDM, DLP) across a distributed workforce. Cloud & Infrastructure Security Improve and maintain the security posture of our AWS/GCP-based cloud infrastructure. Operate cloud security platforms, such as Upwind / Wiz / Oligo, or similar solutions to prioritize and remediate risks. Design and enforce secure access controls and least-privilege IAM policies. Investigate cloud security alerts and support incident response. Application Security Integrate security into the SDLC and CI/CD pipelines by automating SAST, SCA, and secret scanning. Secure containerized workloads (Kubernetes / EKS) focusing on runtime protection and image hardening. Provide guidelines and safeguards for AI-powered development processes and AI models within our SaaS platform. Compliance & Security Culture Support SOC2 and PCI DSS compliance initiatives and audit readiness. Serve as the primary security focal point for external auditors. Contribute to security awareness and best practices across the company, explaining the rationale behind security requirements. Requirements 5+ years of experience in Security Operations, Cloud Security, or IT Systems Administration in a high-growth environment. Experience owning and managing employee-facing systems and IT environments- a must Strong hands-on experience with cloud platforms (preferably AWS) – a must. Experience with identity platforms and SaaS security (Google Workspace / SSO). Familiarity with cloud security platforms (Upwind / Wiz / Orca or similar). Experience securing container environments (Kubernetes / AWS EKS). Strong "Service-oriented" mindset with excellent collaboration and communication skills. Fluent English Nice to Have Experience in fintech or highly regulated environments. Practical experience with PCI DSS and SOC2 audits. Familiarity with MDM solutions (e.g., Kandji, Jamf) and EDR tools. Working experience with Jira and GitHub. Sounds like your kind of challenge? Send your resume to [email protected], and let's talk!

Mesh’s Payments team owns the core engine that moves money for thousands of businesses worldwide — from card issuing and transaction processing to the rails that connect us to banks and card networks. As a Senior Backend Engineer on this team, you’ll build and own the high-scale, secure, and resilient systems that our entire platform depends on, working across Java backends and serverless NodeJS services on modern cloud infrastructure. Each member of our Engineering team is an all-around player who influences the product from the overall experience down to the details of architecture and implementation. You should be passionate about owning a product end-to-end — from design and architecture through implementation, verification, deployment, and monitoring. What you’ll do Collaborate with a team of sharp, impact-driven engineers to solve meaningful, complex challenges in payments at scale Partner with product managers to ship high-performance, resilient backend systems and APIs that power core payment flows Architect and build robust, customer-facing services end-to-end, using today’s best tools and practices — including AI-assisted development to accelerate design, coding, and testing Own your code in production: continuously improve, optimize, and evolve the systems that drive our business Take full accountability for designing, implementing, testing, and deploying backend capabilities with a focus on quality and velocity Explore opportunities to bring AI into the product itself — from smarter automation in payment flows to AI-powered tooling that improves how our customers work Champion engineering excellence — set high standards, own what you build, and help level up the team around you What we’re looking for 5+ years of professional experience as a software engineer with a strong emphasis on backend development A solid understanding of distributed and scalable production systems High standards for code quality, testability, maintainability, security, and performance Experience with monitoring and troubleshooting live production applications — a must Experience with relational and non-relational databases (MySQL, Redis, DynamoDB) Comfortable working with AI coding tools (Claude, GitHub Copilot, Cursor, or similar) to boost day-to-day productivity — a must Team player with excellent communication and collaboration skills Fluent English — spoken and written Nice to have Previous experience with Java Previous experience in fintech, financial systems, or payments Experience integrating AI/ML capabilities into backend products Experience in a startup environment Sounds like your kind of challenge? Send your resume to [email protected], and let’s talk!